Piping Rock Review: Is It Legit and Is It Worth It?

By Lydia Noyes
HighYa Staff
Updated on: Oct 21, 2019

What Is Piping Rock?

Piping Rock is an e-commerce site with a focus on natural health products like vitamins, supplements, pet supplies, and more.

By providing the best quality vitamins, supplements, essential oils, and more, all at discount prices, Piping Rock claims to offer everything you need to live healthy at an incredible value.

On top of this, Piping Rock claims to have been in business for more than 40 years and to understand the importance of being involved in each step of the manufacturing process.

But is Piping Rock really worth the money? We did some digging around, and below, we’ll share how the company works, whether their prices beat the competition, and if past customers are happy with their purchases.

How PipingRock Works

According to the Piping Rock website, the company can afford to offer some of the lowest prices in the industry by manufacturing their supplements in their facility in Ronkonkoma, NY, shipping them right to your door, and then passing the savings on to you.

There were hundreds of products sold onsite at the time of writing, and a large percentage are Piping Rock name-brand items.

For instance, the company sells close to fifty different scents of fragrance oils, all of which are sold in different formats and under the Piping Rock name.

One standout section of the site is called “Crazy Deals.” Here, you’ll find dozens of sale products sold for a fraction of the listed price.

For example, we found clove fragrance oil selling for $0.89 (87% off) and Super Lion’s Mane Mushroom supplements for $7.59 (62% off). There are also several dozen “two for one” deal options listed among the site’s Crazy Deals.

In addition, local customers can also purchase Piping Rock supplements through their brick and mortar outlet, which is located adjacent to their manufacturing facility in New York.

About Piping Rock Quality Control

According to the Piping Rock website, the company manufactures all brand-name products on-site in order to control its quality.

Piping Rock owns and manages GMP-certified facilities, which is an FDA regulation acronym for “good manufacturing practices.” This certification ensures that manufacturers meet minimum requirements for creating, packaging, and selling drug products.

The company also owns a world-class microbiology lab for testing the safety, purity, and potency of their products. They claim that each product undergoes hundreds of quality checks, both before hitting the market and during post-production, to ensure quality.

We found evidence that Piping Rock occasionally experiences product recalls. In August 2019, the brand recalled its wintergreen essential oil due to a failure to meet child-resistant closure requirements.

Piping Rock Return Policy

Piping Rock provides a one-year, 100% satisfaction guarantee on all their supplements.

To initiate a return, you’ll need to contact customer service at (800) 544-1925 and include a brief note explaining why you’re returning the product.

Note: While you can sign up for Piping Rock’s email list and obtain discounts and promo codes, keep in mind that numerous coupons/promo codes are also available through third-party websites.

How Do Piping Rock Prices Compare to Other Sellers?

Because Piping Rock sells a wide variety of supplements and other health products, their prices can vary significantly based on what you buy.

We wanted to determine whether you’ll get a better deal on this site, so we compared the cost of a sampling of products in every category to two other e-commerce sites, Amazon and Walmart.

Note that the majority of products sold by Piping Rock are its own brand. We chose to look only at name brand products to ensure all three stores carried them.

The final category of this chart shows what a close equivalent Piping Rock brand product costs, where applicable.

Category Product Piping Rock Amazon Walmart Piping Rock Brand Equivalent Price
Supplements Alive! Calcium + D3 Gummies $8.89 $8.61 $12.24 $4.25
Vitamins Dynamic Health Childrens Liquid Multi-vitamin $6.19 $9.73 $9.73 $5.79
Herbs Jason Naturals Aloe Vera 98% Soothing Gel $3.49 $7.24 $6.92 NA
Essential Oils Timber Press Books The Herbal Apothecary: 100 Medicinal Herbs and How to Use $16.99 $16 $16 NA
Beauty Mill Creek Keratin Shampoo $7.39 $7.99 $13.29 NA
Sports Bob’s Red Mill Hemp Protein Powder $8.99 $16.22 $9.88 $7.99
Weight Support Bio Nutrition 100% Natural Raspberry Ketone $12.99 $13.99 $16.42 $15.99
Nuts & Seeds Now Foods Almond Flour $5.99 $8.41 $10.52 NA
Organic Now Foods Organic Spirulina $10.99 $9.88 $12.29 $10.59
Pet Products K9 Glucosamine $25.99 $39.30 $30.71 $24.40

As this chart shows, Piping Rock seems to deliver on its promise of offering some of the best prices available.

We found that the company beat out the competition cost-wise for almost every product we looked at, especially with Piping Rock brand items.

Just keep in mind that you’ll have to factor in shipping costs. PipingRock.com offers a $3.95 flat shipping fee, regardless of your order size.

If you already have Amazon Prime or can pick up items in-store at Walmart, then you might not save money with Piping Rock overall.

Analysis of Piping Rock Customer Reviews and Complaints

Here at HighYa, Piping Rock has earned a rating of 2.8 stars after more than 250 reviews. Most of these reviews seem to be either five stars or one star.

Happy shoppers stated that their orders arrived quickly and in excellent condition. They appreciated the cost savings compared to shopping with other companies.

On the other end of the spectrum, the one-star reviewers wrote that they never received the products they ordered or that the item took more than ten weeks to arrive.

Others questioned the efficacy of the products they received and that they might not be the pure formulations the company promised.

Trustpilot reviews show a similar story. Reviewers awarded Piping Rock 2.5 stars after more than 800 reviews, the majority of which are one-star.

A large percentage of negative reviews seem to be from shoppers outside the United States who struggled with slow shipping and poor customer support.

The Bottom Line: Should You Shop at PipingRock.com?

Piping Rock offers a vast assortment of supplements and other wellness products at prices that beat most name brand alternatives available today.

We found a few Piping Rock brand products sold on Amazon, but most are only available on the company website.

This seemingly makes it an excellent resource for stocking up, especially since the $3.95 shipping rate doesn’t change based on how much you order.

However, the average customer experience seems to leave something to be desired. Piping Rock doesn’t have great reviews online, and that mostly seems to be due to shipping problems.

Some people seemingly never received their orders and struggled to get the company to refund their purchase.

If you’re willing to risk longer shipping times, then the cost savings offered by Piping Rock may be worth it to you because of their low prices.


Customer Reviews

Start your review of Piping Rock:
  • 273 Customer Reviews
  • 44% Recommend This Company
2.8 out of 5
5 star: 38% 4 star: 5% 3 star: 2% 2 star: 6% 1 star: 47%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

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  • 100mg R-Lipoic Acid

    • By DMP,
    • Los Angeles,
    • Jun 8, 2015

    I have been using Alpha Lipoic Acid for years and it's working, bringing my blood sugar down. I tried the 100 mg R Lipoic Acid and it has worked more effective for my blood sugar. Recently I bought 2 bottles of 100 mg R Lipoic Acid (120 capsules/bottle bio-enhanced from Piping Rock). I took it for the past 2 days and checked my fasting blood sugar and 2 hours after meal blood sugar and the reading is much higher than the R Alpha Lipoic Acid I bought from other internet stores.


  • The coupon's a farce

    • By Mary A Newman,
    • New York, NY,
    • Oct 18, 2014

    I purchased the Pumpkin capsules and got a ten dollar off coupon for a $30 or more purchase and free shipping at 44.00. Ok I ordered 44.00 worth from piping rock and clicked in the ten dollar off coupon code which means order will be 34.00. I went to pay at PayPal and the order showed 44.00 but then the ten dollar coupon didn't show up and stayed at 44.00. So after several more attempts, and eight emails to customer service, the coupon didn't fly. The customer service was unhelpful.

    They just didn't get it because I kept explaining to them in several attempts and ten dollars off for a 44 dollar order didn't fly. They kept thinking I was talking about a previous order for 22 dollars. However, I told them that it's not. I am talking about the order for 44.00 (which was over thirty dollars for this coupon).

    What I am going to do is return the pumpkin oil and that $22 order and the ten dollar off fake coupon. I wanted to purchase 44.00 worth of items but coupon code kept failing and failing.

    Bottom Line: No, I would not recommend this to a friend


  • Not recommended

    • By Anonymous ,
    • New York,
    • Oct 22, 2014

    First of all, the vitamins made me sick. They use cheap quality ingredients. One bottle had multiple broken tablets.

    Bottom Line: No, I would not recommend this to a friend


  • Poor quality

    • By Linda,
    • South of the border ,
    • Jul 7, 2015

    I bought two bottles of bee propolis. One 120 cap and other 240, the smaller bottle appeared to be lighter color, different from the large bottle, and upon opening the capsule it is definitely not pure bee propolis. Upon tasting, I realize it contained corn meal or similar ingredients. What a disappointment as I have been a loyal customer for so many years.


  • Ineffective supplements

    • By Ronald Ross ,
    • Jul 11, 2015

    I purchased two bottles of L-arginine for working out and they had no effect on me compared to the now brand. When I called to get my money back they insisted that I would have to pay for shipping before they returned my money. The product is poor quality and part of me thinks the whole company is a scam.


  • Poor experience.

    • By Nathan,
    • VICTORIA BC,
    • Mar 25, 2015
    • Verified Reviewer

    I tried to order some things and despite being told it was free shipping, I was charged eight dollars for it which turned out to be 12 when I looked at the statement. Also, I never actually got a confirmed checkout. The response kept saying merchant override failure then I looked at my bank statement online and had been charged three times for the stuff. So the free shipping was total nonsense and the supposed eight dollar charge for shipping turned into 12 somehow.

    I'm still trying to contact them to reverse this but no success as of yet. I'm quite frustrated. Watch out for when sites say "merchant override failure". That's the lesson I learned today.

    Bottom Line: No, I would not recommend this to a friend


  • Faithful Two Year Customer Until Now

    • By Ann Hansen,
    • Slatington, PA,
    • May 26, 2015
    • Verified Reviewer

    I live in PA not far from NY. Always got my packages in two days. Sometime their coconut oil would leak a bit into the zip lock bag they put it on. This mostly happens in the summer.

    Just had two major problems that I had to jump through hoops to get help. Day time customer service couldn't care less. One even told me she was leaving at four, so I should call back.

    I called back alright. Spoke to a very caring gentleman. I explained that I got very sick from their new probiotics I bought. I have been taking a lower dose and decided to go up to the next higher amount. I took one in the morning, one at night. These didn't taste right and there was an overwhelming strong mustard smell. I had stomach pains all day. I ate nothing different. When the pain continued once again at night, with horrible gas and pain, it had to be the new probiotics.

    They wanted me to return it, myself. I am handicapped and disabled and do not drive. Finally they had me pack it up and had UPS pick it up. I was told not to write anything on the box at all. So I had no proof of return, except for pictures of the letter I wrote and photo of the box.

    It took them eight days to find a package that "I failed to get a receipt for!" It took another five days to get my $13.49 back to the credit card it was on. Very poor customer service except for the gentleman at night. I never got a call back regarding the contents or formula error.

    From that same order, I opened the bottle of Krill oil. I have taken this for years, but not theirs. The capsules looked half filled. I took a few more from the bottle, they looked the same. I squeezed one to see if the "oil" would move. It did not move. I squeezed it again it cracked open, as in a crunch! The orange goop was all over my fingers, nothing like oil at all! The dog got the broken capsule and started to chew it. It crunched like he was chewing on a water bottle.

    I took it to my pharmacist. He said they used a hard shell, some companies do that because it's cheaper. Will it fully dissolve? He couldn't answer yes or no. This is going back too. I am not going round and round with their customer service. My return letter won't be quite as nice as the last one. I will return it, I will get a receipt and I will send the CEO the same letter, but certified.

    They just raised their price $2.00 on the coconut oil, from $21.79 to $23.79. I usually buy one 54 oz container a month. I spend $70 to $100 a month at Piping Rock. But no more. Looking for a new company. I don't feel I can trust them any more.


  • Customer Service

    • By N,
    • Aug 26, 2015

    Terrible customer service. They say something but don't follow up with it. Please take everything in writing.

    Bottom Line: No, I would not recommend this to a friend


  • Terrible quality oils. They won't post negative reviews on site!

    • By Ang,
    • Brooklyn, NY,
    • Oct 22, 2015

    The mark of a shady company is the fact that they will not allow negative reviews posted on their website. I left 2 negative, VERY POLITE, very professionally worded reviews about the quality of their essential oil. TWICE they wouldn't allow my comment posted on the site. They did, however, email me privately and tell me they would refund me for ONE of the oils I purchased (cheapest one). After the shipping costs and such, it wasn't worth the fight or money to ship anything back.

    The oils are VERY heavily chemically scented. They are not even for aromatherapy let alone for therapeutic purposes.

    Don't fall for this scam of a company, people. I wasted $40 with them. Don't make my mistake.

    Bottom Line: No, I would not recommend this to a friend


  • Horrible Policy Regarding Stolen Packages

    I have been using Piping Rock for a few years now and I am truly disappointed in the company's shipping policies. I placed an order last week and was just informed by the USPS carrier that the item was stolen from her en route to my home. When I called their customer service department, I was informed that it's not their policy to either refund or replace the packages because once it leaves their facility they are no longer responsible for it. That is the worst customer service policy I have ever heard of! If a package is purchased and it doesn't reach the customer, a company should have policies in place to work towards an amicable resolution rather than say it's not your policy. I have purchased items from many companies to be delivered before and packages don't always arrive, yet every other company either replaces, or worst case scenario reimburses. I have bought many items through my patronage with you and recommended you to many others. I am truly disappointed with you and will no longer use your company and tell everyone I know not to be weary of using you.

    Bottom Line: No, I would not recommend this to a friend


  • Bait and SWITCH

    • By Barb Rickey,
    • South Carolina,
    • May 1, 2016
    • Verified Reviewer

    I have ordered from them before and no problem. I got an email that stated a B1G1 free sale was on, clicked the link and it said that there were over 100 items and to view click. I did and found several and purchased. Even verified it on chat that I would be getting quantity of two (it was showing only one on my checkout page) and was told 2 would be sent. Well I ordered and less than 45 min later, I received shipping confirm ( normally great) and noticed I was only getting 1 of each item and 2 of another.

    I called and was told there were "crazy deals" on that page too and they weren't B1G1. All the items had crazy deal emblems, and 16 that were intermingled didn't! I said that I wanted to cancel and was told it was too late and they would have to cancel the whole order, which I agreed to. And then I was told they couldn't do that. Buyer beware, they will put other items in with the "special" sale items link or not.

    Bottom Line: No, I would not recommend this to a friend


Showing 1-11 of 273

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