SmileDirectClub

I was in and out. Everyone is as very friendly and helpful. Tia explained everything as we went through the process. It was a great experience, I look forward to my new smile, and I would recommend SmileDirect to anyone who is a little self-conscious about their smile!

Bottom Line: Yes, I would recommend this to a friend

Ok. I just read all the reviews on this site and felt like I should reply. Two months ago I began the process with SmileDirectClub. I went in for my 3D scan, was approved within a week and an email told me that I would receive my aligners in 4 to 5 weeks. I actually received them in far less, around a week and a half. I was very surprised. I am early in the treatment so can't give a review on the outcome yet. I will edit this review and post a ton of reviews elsewhere once complete. I decided to go on and leave the review because of the other reviews I read on this site.

For the most part, it is going very well. I was curious about the outcome so started reviewing the reviews of those who completed it. The thing that caught my attention with the reviews I read here was all the reviews were on difficulty with communications. I don't know if this is an issue from past months or they just had a very different experience than I, but my customer service experience has been amazing. I have reached out to the dental team three different times (I am very detailed and want this to be perfect). At every point, they have responded within 24 hours and given me a detailed response when I asked for it. I have been very impressed with the communication. Not sure if they just had bad experiences or if SmileDirect is reading reviews and making adjustments. Regardless, they are doing amazing so far!

Bottom Line: Yes, I would recommend this to a friend

I'm happy. I bought the kit, did they impressions and mailed them back. One to two weeks later I got an email back letting me know I was approved. I signed some papers, and now I'm five months out of six months in. Teeth are looking good. No issues. Super happy. I didn't need braces and no one could tell.

Bottom Line: Yes, I would recommend this to a friend

I received my box on 3/12 and started to wear my aligners last night.

I noticed that there was some black lettering/numbers implanted in the aligners (Top and Bottom), not bad because they are in the back, but there is a black spot on the top front tooth that is noticeable. Thought it was something on my teeth and that is when I noticed all the markings.

I contact customer service this morning, the gentleman that assisted me was helpful and very nice. My complainant is that I have to wait 2-3 weeks for a replacement, which is putting my plan further behind...they are remaking my month 1, week 1.

Why do I need to wait 2-3 weeks? This is no fault of mine and I was told this is what they can do. I already had to wait 4-5 for them and know 2-3 weeks more. I was told I could not wear the ones I have because it will mess up my plan.

Not impressed and feel the time length is unacceptable.

At this point, I don't know if I would recommend them to friends.

Bottom Line: No, I would not recommend this to a friend

So I keep seeing reviews everywhere from people who straight up say they haven't tried SDC, but "don't think it would work" or "doesn't think it's a good thing to do." That's not what a review is about. I went through a year with SDC and I am so thankful I took the leap. I finished my last retainer about six months ago and my teeth are perfect now!

There were minimal bumps in the process, and when I told them I wanted something about my teeth fixed, they fixed it! Their smile shops are the best, so if you have one in your area you can travel to, I highly recommend going there instead of doing an impression kit. I started my journey with at home molds and it worked. The smile shops are just so much easier and convenient. You get free things there too. If you're iffy about doing this, just do it. They are seriously some of the nicest customer service people I have ever met. Check out YouTube videos! It's a real process, it's not a scam, and it works.

Bottom Line: Yes, I would recommend this to a friend

Everything was pretty good except my 6-month plan went past a year with 2 refinements later and the end results were not the same as what I paid for. I complained but was told they could not do anything more for me so my journey was done time to move to retainers. Been done with SDC for over a year, every time it comes time to get new retainers which they stress should be replaced every 6 months ends up taking 3+ months to receive them! This time ordered my 2nd set on January 13th just got them May 15th. They are so tight on my teeth that I'm in lots of pain like when I first started this process. That tells me that my teeth have been shifting due to having to wear my last retainers, which were loose since having them so long. I'm Kinda frustrated and feel like my teeth have moved even though I still wear my retainer 8+ hours during the day and at night.

Bottom Line: Yes, I would recommend this to a friend

Let me start by saying that I initially had a very positive experience. My scan was easy, aligners came almost exactly when promised, and I started treatment. I was amazed at how effective it was, my teeth were straighter and my gaps started to close in an amazingly short period of time. All went as promised...until I reached my last tray. There were still a few minor gaps in my teeth, but overall my smile was really transformed and I was willing to live with the minor imperfections.

That's when the trouble started. My retainers were improperly shipped to an old address. When I contacted customer service, I was told they would issue a new order to my current address. Weeks went by and nothing happened. Radio silence. When I finally reached out to them again, I was told that there had been an error and the retainers were not in fact on their way. Meanwhile, my teeth had already started to move apart. The gap between my top front teeth had started to noticeably reappear. Once again, I contacted customer service and they scheduled me for another scan, this time for a set of 3-month refinements to close the gaps. According to the employee in the Smile Shop, I could expect to receive the refinements in 2-3 weeks. As of this writing, it's been 4 weeks and I have nothing to show for it. Meanwhile, my teeth continue to move apart and I continue to pay $82 a month for the privilege. DON'T DO IT! Remember these two old adages: "You get what you pay for" and "Pay now or pay later." I'm going to give negative reviews far and wide, digitally and IRL.

Bottom Line: No, I would not recommend this to a friend

1) Every single item was delivered later than stated, my retainer is currently three months late.

2) I had to trim and adjust all aligners because the fit was off.

3) The aligners gave me a lisp and collected saliva.

4) The aligners were visible even if my mouth was closed - it looked like I was wearing a night guard.

I should have gone to a real dentist.

Bottom Line: No, I would not recommend this to a friend

Someone quickly reached out to me after hearing my complaint and honored the gift card. I haven't tried their product but since someone did the right thing after hearing my complaints, I revised my opinion about them and my rating from a 1 to a 3.

Bottom Line: No, I would not recommend this to a friend

This is a shameful company. They con their customers with false promotions and offers. When first scheduling an appointment I validated a price lock with them when scheduling. Once I arrived at the store I was I reaffirmed that price lock and offer of a $25 Amazon gift card. I never received neither the promotion or the gift card. I contacted customer service 10 different times and spent hours fighting with customer service AFTER GIVING SOLID PROOF! Both the emails and the receipt! These people are crooks.

Bottom Line: No, I would not recommend this to a friend

I ended up having to go to an orthodontist and have the regular Invisalign because SmileDirectClub had shifted one of my teeth incorrectly and created a gap I didn't have at the beginning.

Now I am ending up paying three times as much.

Don't do it.

Bottom Line: No, I would not recommend this to a friend