Went in for my free scan. From the start they start pressuring you to sign up but at the same time have a conversation with you that by the end of the consultation, you're signing away. I went in on a Wednesday, and I specifically told the girl that I didn't get paid until that Friday. She said, "no worries, it takes them two business days to process." That was lie #1. They charged my card the next day. Thank god I had money in my account where I didn't end up over-drafting.
A few weeks go by, I receive the aligners. I start wearing them and I see a little bit of a difference. (Backstory: I had worn braces in the past, so my teeth weren't really bad that I wouldn't see a difference right away.) At this point, I get a notification that my first payment will be due. Of course, it doesn't fall on the week that I would get paid, so I decided to call (AHEAD OF TIME) to inform them that I wouldn't have sufficient funds and if it would be possible to change the billing date to TWO days later. Well, that didn't go well. They told me that for the first payment, they couldn't change the date; I had to wait until that processed and for the following month, I had the option to change it. I let it go and then after a few days later, I get a notification from my insurance company saying that I wouldn't be able to get reimbursed because of the type of company SDC was. At this point, there was no reason for me to continue with the aligners as I was paying for orthodontic coverage and not getting my portion refunded.
I called SDC and informed them of the situation and told them that I wanted to cancel. I was told that I had to speak with a manager in order to do that and I would get a call back within 5-7 business days.
Five days went by and nothing. I waited until it had been a week and decided to follow up. When I called, I was told that they were extremely backed up and that it could take up to 10 business days to get a call back, but to not worry. They would put notes in my account to not get charged and I would be put on the priority list for a call back.
Two and a half weeks later, I receive an email from a manager. I had to explain everything again and finally, after the 2nd email, I was finally given the address to return the unused aligners. I go into my credit card statement and then realized they had charged my account. I was furious because I was clearly told that notes were being added and I wouldn't get charged. So I decided to call the finance company to find out why they went ahead and charged my card.
I was told that because of the contract and the two week grace period that they had given me that they had to charge my account because SDC had not informed them that the account was canceled. I then went ahead and called SDC. They told me that once the aligners were received, at that moment is when they inform the finance company of the cancellation but that I would get a full refund but that could take anywhere from 7-10 business days.
I'm so annoyed. All SDC wants is your money! I have worked in the health care field for over 12 years and have NEVER worked anywhere where they would just give patients the runaround. This is such an unprofessional company. Stay away!
Bottom Line: No, I would not recommend this to a friend
