Storenvy Review: A Detailed Look

By Lydia Noyes
HighYa Staff
Updated on: Mar 24, 2020

Making money through e-commerce isn’t easy. Sellers must control their web traffic and advertising to get the right people on their site, and even then, they aren’t guaranteed a sale.

Storenvy is an online marketplace space that promises to make this process easier for both buyers and sellers.

It lets you buy from independent sellers from around the world. You can purchase anything from clothing to jewelry, art, home and beauty accessories, and even tech products on the platform.

Though most Storenvy products seem to be manufactured, you can also purchase handmade goods on the site.

The goal of Storenvy is to create a space for shoppers to connect with small-time sellers and find unique products not widely available elsewhere. Does the site live up to this goal? Should you consider opening a storefront on Storenvy? We’ll help you answer those questions here.

Pros
  • Lots of unique items from around the world
  • Sellers can send you discounts if you express interest in products
Cons
  • Shipping costs and times vary significantly between sellers
  • Minimal scam protection from Storenvy
  • Higher commission rates than Etsy
  • Product quality can be questionable

How Does Storenvy Work?

Your Storenvy experience will differ based on whether you or buying or selling.

For Shoppers

Once you make a Storenvy account, you can begin browsing all available products. You can search by category (women’s, men’s, jewelry, art, home, kids, music, health & beauty, specialty, or tech) or by looking at all the listings from individual sellers.

There’s an almost limitless variety of products sold on Storenvy. Most items, especially the clothing, aren’t from recognizable brands.

When you find products you like, you have a few options. You can add it to your shopping cart, “collect” the item for future reference by adding it to a list (default options are “my wishlist” or “gift ideas”), or you can show support for the seller and “envy” it.

All envied items are displayed in your profile and the feeds of your followers. The Storenvy products that receive the most Envies are listed on the site’s Trending page.

While it’s possible to put an unlimited number of items in your cart, they can be from a max of ten stores.

All transactions will occur through the site, but shipping times and refund policies can vary between sellers. Pricing will range based on the seller, but you can expect to pay at least $20 for most apparel items, plus about $4–$8 for shipping throughout the United States.

Keep in mind that you will need to pay separate shipping fees for every purchase, though there may be exceptions if they come from the same seller.

For Store Owners

Sellers on Storenvy can take advantage of the platform’s customizable storefront options to best display their products. All users begin with a free hobbyist plan, which you can upgrade for extra features.

Pricing and feature options include the following:

Hobbyist Plus Pro
Price Free $14.99/month $29.99/month
Features
  • Up to 1,000 listings

  • Cart abandonments (automatic emails to remind people of unpurchased cart items)

  • Up to 2,000 products

  • Cart abandonments

  • Potential for social media blasts where Storenvy may feature your products

  • Possible to send customized discount codes to shoppers

  • Custom domain

  • Up to 5,000 products

  • Cart abandonments

  • Potential for social media blasts

  • Super discounts

  • Custom domain

  • Automated discounts that can be sent to your entire customer list or to custom demographics

To start listing products on your storefront, you’ll first give it a name, set a price, and choose the category that best describes it. Next, you’ll share a product description and high-quality photos and specify how many you have in stock and what varieties are available (colors, sizes, etc.).

Finally, you’ll specify shipping details and choose whether to add it to any of your collections. Once you click save, the listing will go live. You can adjust the pricing or delete old listings in the same way.

The longer your store is live, the more data you’ll receive about the numbers of customers visiting your site, which of your products are envied most often, and how long users browse your products on average.

Storenvy shop owners also gain access to Engage, an email marketing tool that lets them communicate directly with potential customers. For those who have upgraded their membership, it’s a great way to send out coupon codes.

Commission Fees, Pricing, and Refund Information

Storenvy makes its money on a commission basis. All sales made through the site are charged a 15% commission based on the total transaction, which includes shipping.

Store owners can decide whether they want to account for this in their pricing or have it added for customers when checking out, similar to a sales tax.

All Storenvy sellers set their prices and return policies, though the platform asks that all sellers ship out orders within a week of purchase, preferably within two days. Domestic orders usually arrive within ten days, while international orders may take a month or more.

Be sure to read the Shipping and FAQ section for each product before purchasing so that you know the terms before you commit. You can always contact a store owner directly to clear up any pricing confusion.

Saying that, Storenvy will protect you against incorrect orders. If a store sends you a wrong or defective product, then they are obliged to send you a full refund. Contact the seller directly to start this process.

If you need to contact Storenvy, do so at support@storenvy.com.

Seller Fraud

When you browse a site of independent retailers like Storenvy, it’s easy to question if the site is a scam. The company claims to take bold measures to ensure that shoppers are safe by carefully monitoring store activity and customer complaints to pull storefronts that are selling counterfeit or otherwise inferior products.

Likewise, all storefront must have a PayPal or Stripe account to receive payments, both of which run background checks before permitting accounts.

In cases where fraudulent sellers slip through the cracks, Storenvy states that PayPal’s 180-day buyer protection service protects shoppers. Those who purchased with credit cards will need to take the issue up with their bank.

In short, Storenvy acknowledges that fraud can be a problem on its platform. Still, the company offers few options for consumers to fight it beyond going to the larger financial institutions involved.

If you want to share concerns about a Storenvy store, do so at support@storenvy.com.

Analysis of Customer Reviews

Here at HighYa, Storenevy has a two-star rating after 60 customer reviews. Trustpilot reviews are similar. There, the product has 1.5 stars after more than 100. Here’s what these shoppers and sellers are saying.

Common Compliments:

  • Possible to find good deals on products

Common Complaints:

  • Some shoppers never received their orders after paying
  • Money wasn’t always returned when purchasing from scam accounts
  • Sellers pay high fees to sell on the site
  • Slow shipping times
  • Some shoppers received pirated tech products
  • Many poor quality products

Storenvy vs. Etsy and Wish.com

In the world of online retail, two of the popular options for independent sellers are Etsy and Wish. Here’s how they both compare to Storenvy.

First, Wish is an online retailer with hundreds of storefronts. Rather than selling products from independent sellers, most Wish merchandise comes directly from factories in Asia and is sold at wholesale pricing. Some products are more than 98% off what you’d pay for competitors.

It’s possible to purchase a similar range of merchandise on Wish as Storenvy, though the site has a bigger focus on tech products.

However, many Wish.com customers critique the platform for quality issues. A lot of products seem to be knockoffs with misleading images. As with Storenvy, common customer complaints include slow shipping times and a high prevalence of scam accounts.

Etsy originated as a platform for artisans to sell products online, and it’s mostly stayed true to this premise. This means that you’re far more likely to find home décor, clothing, and jewelry on the site than tech products.

The site’s fee structure also differs from Storenvy. Rather than a flat commission rate, you’ll pay a listing fee of $0.20 per item and a transaction fee of 5% per product sold. In most cases, this provides sellers with a more significant percentage of the profits.

Which platform is the best for sellers? It’s difficult for individuals without wholesale connections to sell on Wish.com, and so Etsy or Storenvy are better options. Storenvy offers better opportunities for customizing your storefront, creating a brand, and, for paid accounts, connecting directly with potential customers. For many people, this could be worth the higher commission costs.

Shopper’s decisions between these options should be based on what you are looking for. Etsy still offers the broadest selection of homemade products, though you can find similar products on Storenvy as well. Wish is best for buying popular products at sharply discounted prices, but you’re often going to get what you pay for.

The Bottom Line: Is Storenvy Worth It?

Storenvy offers a simple to use platform for both buyers and independent sellers. Though anyone can make a free account, the majority of listings on the site seem to be based in Asia. As all sellers control their prices, it’s possible to score great deals on unique products.

However, dealing with different sellers can have its difficulties. Bulk shipping discounts are rare, and Storenvy offers minimal protection against fraudulent accounts. Likewise, shipping times can vary significantly depending on where the seller is located.

Overall, Storenvy offers a viable option for online shoppers to connect with small distributors. Just keep in mind that you’ll need to perform your own background checks to ensure you make smart decisions.

Likewise, sellers should appreciate the customization options and opportunities to connect with customers. The cost of these perks, however, is a higher commission rate.


Read 60 Storenvy Customer Reviews and Complaints

Write a Review
Average Customer Rating: 1.8
Rating Snapshot:
5 star: 8 4 star: 3 3 star: 2 2 star: 3 1 star:  44
Bottom Line: 25% would recommend it to a friend
Showing 1-11 of 60
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  • Both good and bad experiences

    • By Brett E.,
    • Greensboro, NC,
    • May 28, 2019
    • Verified Reviewer

    I've had my Storenvy account for 5, maybe 6 years now. I mostly go on there to browse but have made a few purchases. Most were good experiences, being given what I ordered in good timing and in good condition. There was one purchase where I received an email from the seller saying they don't use the site anymore and that they were canceling the order. The problem being lack of refund.

    Overall, it's just like any other marketplace site, you have to be careful who you buy from.

    Bottom Line: Yes, I would recommend this to a friend


  • Ghosted by seller

    • By Jade B.,
    • Ontario, Canada,
    • Apr 24, 2019
    • Verified Reviewer

    I found a cute shop selling anime pins and buttons. Put in an order for one and heard nothing from the seller. After a week sent an email to them asking when it would ship. No reply. Opened a claim with PayPal, now escalated to a dispute and still the seller hasn't replied. They must have abandoned the store or something and I don't get why Storenvy wouldn't have picked up on that sooner and deleted the store. Oh well, I guess my experience is another "bought something and never received it" one.

    Bottom Line: No, I would not recommend this to a friend


  • Scam

    • By Reza R.,
    • Mar 18, 2019
    • Verified Reviewer

    They are a scam, don't buy anything from this store. I purchased an item from someone on this website, and now Storenvy telling me that sorry that guy was a scam, but we can't give you a refund, do not trust them.

    Bottom Line: No, I would not recommend this to a friend


  • Seller considering leaving

    • By Tim P.,
    • Old Town, FL,
    • Sep 3, 2018
    • Verified Reviewer

    I have been selling on Storenvy for about four years now. There are a lot of problems with this company. When I signed up, this was a completely free place to sell over time, and that has changed greatly, so that not only I receive additional fees, my customers are charged between $.99 and $3.99 per transaction by Storenvy.

    They also snipe my regular customers using their automated email service. The reason this matters to me because a customer that I made through social media may purchase from me again based on an official Storenvy email, at which time Storenvy takes a whopping 10% out of my pocket calling it a "marketplace sale," which is very misleading. As things change, they are making thousands of dollars off of my customers and me alone with very little improvement to their site.

    Their shipping labels are through a third party (who upcharges the rates) and does not allow me to print labels for international orders OR print two labels for a single transaction, in case a customer orders items that ship separately. These labels have to be purchased individually, are then emailed to me, they must be downloaded and printed one at a time. This is far from efficient and has been the system for years. And still, there is no app for the buyer or sellers, and very few tools that benefit me.

    The worst thing of all, Storenvy sometimes loses orders placed at my store. I will receive the money from a customer, the item will be removed from my inventory, but NO record of the purchase! I look over my finances closely and find this at least once a year. If I were to miss it, this customer would never receive their item because I would not know that it sold, nor would I have any of their personal information. This is also a problem for my own record-keeping.

    I contacted Storenvy about this once a couple of years ago, and I was told the employee that handles this was in a terrible motorcycle accident. This is terrible but still seems like a very unprofessional reply in my opinion. I am currently looking to leave Storenvy shortly, and feel other sellers should do the same and quit lining the pockets of these slackers. Seeing the reviews here, I also see this marketplace has been tainted by irresponsible shop owners, this is not good for those of us that work hard to please our customers.

    Bottom Line: No, I would not recommend this to a friend


  • No product, not a real company

    • By Ermenia T.,
    • Arizona,
    • Aug 28, 2018
    • Verified Reviewer

    Storenvy is not a company! They house a store front for scams from over seas. Many different companies sell as Storenvy then you order and it is a company overseas that never delivers. I ordered a $179 dress and it was actually through ydresses, from China, which I never received and nor received a refund. Despite many email interactions with an individual email from China, who assured me repeatedly that my money would be refunded. This Storenvy scam should be shut down!

    Bottom Line: No, I would not recommend this to a friend


  • I haven't received my book that I've ordered. It's coming on three weeks and class starts next week.

    • By Beatrice T.,
    • Texas,
    • Aug 25, 2018
    • Verified Reviewer

    I haven't received the book that I've ordered. It's coming in three weeks and class starts next week.

    It was stated I would have it in three to seven days.

    So I can't reach anyone by any of the phone numbers that are listed. When trying to track it, the tracking numbers come back as not a good number to be tracked.

    If this is how they do business with others, I really don't appreciate being part of their business. Also, to get a refund is a joke too.

    Bottom Line: No, I would not recommend this to a friend


  • Never received my order!

    • By Taylor Z.,
    • Texas,
    • Jun 27, 2018
    • Verified Reviewer

    I ordered an LED light from MILK TEAS, which I guess is in the same company as Storeenvy. I actually check my email quite frequently and the only thing I have gotten from them was a discount, new product emails, and then the email with my order and my receipt.

    This was my first time ordering from their store, and I will NEVER purchase from them ever again! I spent a total of $26.99 plus the store fee.

    Items:

    MILKTEAS

    Korean Heart Fingers LED Light (3 Color Modes) - L x 1

    $26.99

    Subtotal: $26.99

    Shipping: $0.00

    Storenvy Fee: $0.99

    Tax: $0.00

    It has been eight weeks since I've ordered from their store and I have been eagerly waiting for my package to come in and day after day, nothing came. About three weeks ago I emailed the Milk Teas store, I messaged them on Instagram, and I have yet to get a response. I even emailed the company also, and guess what? NOTHING!

    Do NOT order from them! All of their stuff is a scam, and they will just take your money.

    Bottom Line: No, I would not recommend this to a friend


  • SANA SWIM - do not buy!

    • By Laura Williams,
    • Victoria Park, WA,
    • Mar 12, 2018
    • Verified Reviewer

    I ordered from them, it took around five weeks to get the despatch email, but then they never showed up. I’ve contacted them via email and their site but received no response.

    I would highly recommend not buying from them; it’s definitely a scam.

    Bottom Line: No, I would not recommend this to a friend


  • SANA SWIM sucks!

    • By Abby,
    • New South Wales, Australia,
    • Feb 19, 2018
    • Verified Reviewer

    I ordered swimmers from these people ages ago, and they were NEVER DELIVERED. I have sent multiple emails, Instagram messages, comments on their website and even contacted Storeenvy separately, and have received NO REPLY. I have not received my purchase or a refund. The biggest rip off ever. Do NOT buy from SANA SWIM, they suck!

    Bottom Line: No, I would not recommend this to a friend


  • SANA SWIM - do not buy from them!

    • By Fuona,
    • Canberra, Australia,
    • Dec 4, 2017
    • Verified Reviewer

    My daughter purchased swimmers from this company called SANA SWIM that is supposedly located in Victoria, Australia and has never received the goods. You CANNOT contact this company at all, there is no telephone number and they do not reply to your emails. If you write to them in their Instagram they delete it. I advise anyone wanting to actually receive goods that you don’t waste your money on this company.

    Bottom Line: No, I would not recommend this to a friend


  • Still waiting

    • By Jamie Lohmann,
    • Brisbane, Queensland, Australia,
    • Dec 1, 2017
    • Verified Reviewer

    I should have read these reviews before ordering. I ordered a swimsuit in the first week of November and it has now been 4 weeks. I’ve tried to contact someone via email but have not yet heard anything. The products actually looked cool but I will never use them again, and neither will my friends.

    Bottom Line: No, I would not recommend this to a friend


Showing 1-11 of 60

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