TBdress Review: What You Should Know

By Lydia Noyes
HighYa Staff
Updated on: Feb 2, 2020

Do you crave the wardrobe of a runway model but lack the budget to buy one? TBDress promises to make it possible to own gorgeous evening gowns for a fraction of the cost.

TBDress is an online shopping platform that specializes in women’s fashion, specifically formalwear. The company claims to have more than 10 million product listings from its dedicated factory, and it sells apparel items at wholesale prices to shoppers in more than 230 countries.

This website offers steep discounts compared to other retailers with its direct-to-consumer model, but are the clothes good enough quality to justify the cost savings? Read our analysis here to determine if it’s worth the risk to shop at TBDress.

Pros: Cons:
  • Some shoppers scored great deals
  • Slow shipping time
  • Refund policy not always honored
  • Unpredictable quality
  • Not true to size

Average Cost for TBDress Apparel

The cost per item on TBDress varies considerably, but most are significantly lower than what you’d expect from other retailers. Wedding dresses are priced between $150–$300 each, while Wedding Wire states that the average cost in the US for a wedding dress is about $1,000.

Other formal dresses cost between $9.99 and $50. Most shirts, pants, bathing suits, athletic clothes, and other casual wear items are priced between $20–$35.

Also sold are a variety of men’s shirts and outerwear, priced between $20 to $150. Some products have reviews included with the listing, but most do not.

The site also sells shoes (priced between $30–$150), bags ($10–$100), wigs and extensions ($55–$225), and other accessories like jewelry, hats, scarves, watches, sunglasses and more. All items are sold under the TBDress brand without additional labeling.

What’s responsible for this lower pricing? The company isn’t overly transparent about where it sources its clothing, but the evidence online points to China. Similar to a site like Wish.com, TBDress seemingly works directly with factories to sell products directly, which cuts out the middleman and keeps costs low.

But as with Wish, this means that many of the items offered by TBDress are knockoffs of popular brands. This means you are paying for your low-cost purchase in other ways, including unpredictable quality and potentially slow shipping times.

TBDress VIP Program

It’s possible to join the TBDress VIP Program for extra saving and exclusive discounts. At present, there are three levels of membership available, determined by the amount you spend:

Bronze Silver Gold
Cumulative Amount $0.01–$300 $300–$2,000 $2,000+
Discount 1% off all orders 3% off all orders 6% off all orders
Other Benefits Monthly $5 VIP coupon Monthly $10 VIP coupon Monthly $20 VIP coupon, expedited shipping, 30 calendar days for returns

Every purchase qualifies for the VIP program, and the company will upgrade your membership based on your total spending history. You will be informed by email when you have a membership upgrade.

To stay in the program, you need to make a minimum of one purchase a year. Your membership level will be downgraded down to the next closest level if you don’t.

Return Policy

According to the company’s return policy, you can request an exchange or refund for any item you aren’t happy with within 30 days of receipt (wedding dresses, special occasion dresses, and wigs must be returned in 7 days).

You will need to return your purchase in like-new condition, and returns for the same item in multiple sizes or colors are subject to a 50% restocking fee. You should receive your refund within a few days of the successful return.

Analysis of Customer Reviews

After more than 200 reviews, TBDress is rated 1.7-stars here on HighYa, with just 18% of reviewers saying that they would recommend the brand to a friend. Trustpilot reviews have a similar sentiment, as they rated the company at 1.5-stars. Here’s our assessment on what they said.

Dresses Didn’t Look Like Pictures

A large number of customers weren’t happy with how their dresses looked. Some wrote that they were the wrong size, made from a different material than pictured, or not the expected color.

In some cases, the outfit listing didn’t show clear pictures from every angle, and shoppers were surprised what the clothes looked like from the back.

Some Shoppers Satisfied

Despite the overwhelmingly negative responses, some TBDress shoppers had only good things to say about the brand. They shared that the company came through on affordable dresses for special occasions and that they planned to be repeat customers for the longterm.

Long Delivery Times

One common complaint with TBDress is slow delivery times. Many users waited a month or more before receiving their order, and some stated that it never arrived at all.

Difficulty with Refunds

For the many customers left unsatisfied with their purchase, getting a refund was another complication. Some people wrote that the company refused to refund their full purchase and instead offered store credit or a lesser amount.

Many of these customers shared that they only got their money back after filing a fraudulent charge case with their credit card company.

Low Quality/ Knockoff Pieces

Dozens of TBDress customers report they are unhappy with how their clothes ended up looking. In a lot of cases, these reviewers wrote that the clothes they received were inferior and possibly knockoffs to what was advertised on the website.

Cheaper fabrics, unfinished hems, bad fits, and overly simple embellishments (if any) were common complaints.

Key Takeaways

Despite the gorgeous pictures online, most TBDress shoppers were left less than satisfied with their purchase. Expect that your clothes might look worse than in the promo pictures and that they might take a month or longer to arrive.

The Bottom Line

TBDress promises to save you money on gorgeous dresses, but this company might waste your time instead. A clear majority of customers are left unhappy with their orders, both because they take forever to arrive and because the quality was far below what they were expecting.

For this reason, we think TBDress might make sense for shoppers willing to take a gamble, but not for those seeking an outfit for a once in a lifetime occasion.

It might be worth risking a loss for a $20 cocktail dress, but we caution you against buying wedding dresses or other formal, time-sensitive attire from the site.

You might waste money, time, and emotional energy waiting for delayed delivery and then attempting to return an item that didn’t match your vision.

Customer Reviews

Start your review of TBdress:
  • 216 Customer Reviews
  • 17% Recommend This Company
1.7 out of 5
5 star: 13% 4 star: 2% 3 star: 1% 2 star: 2% 1 star: 80%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

Sort reviews by:

  • Amazing shopping experience

    • By Mia,
    • Seattle, WA,
    • Jul 18, 2015
    Overall Experience:

    I ordered a fashion sweater from TBdress for last Christmas and it's amazing. My friends all think I was pretty every time I wear that charming sweater. They best service ever.

    Bottom Line: Yes, I would recommend this to a friend

  • Be rest assured

    • By Trish,
    • Philippines,
    • Jul 18, 2015
    • Verified Reviewer
    Overall Experience:

    This is definitely one of the best sites to shop in. I am an experienced shopper with tbdress.com, and I have enjoyed shopping ever since I joined their trailer. I know what is best for me and I always go for it. Recently, I just received the dress that I ordered and it came in a nice package which seemed so assuring. I am very encouraged by knowing that they strive to make me satisfied and happy at the end of every purchase. Thumbs up TbDress.

    Bottom Line: Yes, I would recommend this to a friend

  • The best

    • By Nicole,
    • United Kingdomm,
    • Apr 8, 2015
    • Verified Reviewer
    Overall Experience:

    I have always been shopping on this store for the past months. I really love it. It's like they listen to every single word detail that I mention because when I order for anything, they always deliver it as it is. I am grateful for the delivery of my dress, it is so pretty and I enjoy their fast delivery.

    Bottom Line: Yes, I would recommend this to a friend

  • Amazing customer service and price

    • By Amber,
    • Dorchester, MA,
    • Nov 13, 2015
    • Verified Reviewer
    Overall Experience:

    I was very satisfied with my shopping experience with tbdress.com. The items were well packed and were exactly as the pictures on the website. I especially love the veil I got. They arrived in about 16 days, so quick. The price and discount are amazing and the items were well designed. One item I requested was out of stock and they actually called me to ask if a substitute was Ok or if I wanted to just cancel that item. I will shop tbdress.com for all future special events.

    Bottom Line: Yes, I would recommend this to a friend

  • I'm surprised

    Overall Experience:

    I guess this is going to surprise you, but I'm not here to complain!

    I have ordered several dresses through TBdress. The first time ordering, it was my fault that I didn't understand their sizes. I ordered the first dress in medium (I am thin), but it didn't fit, so I emailed them, and because it didn't cost that much for the dress, I ordered another one in a Large size, and gave the other to my granddaughter. From then on, every dress I've ordered looks like the picture, and I am very please with them. Yes, don't get in a hurry to get them, it takes a long time. One dress said it had been delivered, but again I emailed them to say it had not, and a week later it was delivered. I love the low prices. Thank you.

    Bottom Line: Yes, I would recommend this to a friend

  • Wonderful experience

    • By Sherry,
    • Jan 6, 2017
    • Verified Reviewer
    Overall Experience:

    I got my dress today and am really satisfied with it. I will order here again soon.

    Bottom Line: Yes, I would recommend this to a friend

  • Perfect

    • By Prolific,
    • Texas,
    • Jan 11, 2017
    • Verified Reviewer
    Overall Experience:

    Absolutely perfect. The sizing was actually pretty spot on, so the fit was friggin' perfect. It's as beautiful in person as it is in the picture. I am crazy in love with this dress.

    Bottom Line: Yes, I would recommend this to a friend

  • Love my beautiful dress

    Overall Experience:

    I love the dress I bought!

    Even though it took longer than I had expected to get it, I was really satisfied when I got it and tried it on. I ordered it in the ice blue color and was unsure if it would be the color I was expecting, but when I got it, it was absolutely beautiful. I am so thankful to the tailor who made my dress, and I was very happy once I got the order. I would definitely recommend getting this dress, it was beautiful!

    Bottom Line: Yes, I would recommend this to a friend

  • Soft and beautiful

    • By Ferline,
    • United States,
    • Jan 25, 2017
    • Verified Reviewer
    Overall Experience:

    The dress I ordered is beautiful! I got it sooner than I thought, and the quality of material is really good. The dress looks just like the picture.

    I was worried after ordering the dress if it would look like the picture. I am happy to say the dress looks very beautiful in person, just like the picture. I ordered it in champagne color. I love the color and the dress. Thank you TBdress!

    Bottom Line: Yes, I would recommend this to a friend

  • The quality of material and workmanship is excellent

    • By Pavel Bhuiyah,
    • United States,
    • Jan 26, 2017
    • Verified Reviewer
    Overall Experience:

    I was a little disappointed when I saw the size of the package when my bridal gown was delivered. I thought it would be full of wrinkles, but it was in great shape. The gown is completely gorgeous, and I could not wait to try it on. The custom fit is a little too big through the bust, and I wish I had ordered it an inch shorter, but the quality of material and workmanship is excellent. I will get the train bustled. I can't wait to wear it down the aisle.

    Bottom Line: Yes, I would recommend this to a friend

  • Updated review

    Very helpful and cooperative

    Overall Experience:

    They are ready to provide help when necessary and are very quick at responding to emails! If your package does not arrive on time, don't be worried. It will arrive eventually. Great quality but be sure to order your items a month or two ahead of time.

    Bottom Line: Yes, I would recommend this to a friend

    • Previous review
    • Jan 15, 2017

    This is crap!

    I ordered three dresses on the 12th of December. I spent over $300 on them and was expecting them to arrive before Christmas, but they never came in!

    I tried to contact them, but no one answers the phone. I cannot track my order whatsoever and they emailed me back saying "contact your USSF and pick up your dress on time." It is NOT my responsibility to pick up my dress!

    I have been requesting a refund, and they do not want to cooperate. I am VERY dissatisfied. Save your time and money and order from a different site, this is a SCAM, it ruined my Christmas and New Years plans! Absolutely ridiculous, and very unprofessional.

    (read moreread less...)

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