Bombfell Reviews

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Bombfell

Overall Rating

4.6

158 Customer Reviews

Summary

Bombfell is a monthly subscription service using tech and personal stylists to help men select clothes that best suits them. Learn how customers are rating this service.

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Customer Reviews

4.6 Stars out of 158 Reviews
5 Star:82% 4 Star:7% 3 Star:0% 2 Star:1% 1 Star:7%
90% Recommend This Service
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Posted on Jan 12, 2019

No hassle returns for husband who hates shopping

By Temica H., Clinton, MD, Verified Reviewer

This service has been great! I purchased this for my husband, who hates shopping and trying on clothes. Taking him shopping for new clothes was always such a chore! It's so nice to have trendy items delivered right to the door. Now I can help keep my husbands wardrobe up to date without dragging him to the store. It's a win-win for both of us. If your significant other struggles in the style department and hates going out shopping, it's a great gift idea. And returns are hassle free! I spoke with Megan in customer service to discuss my return and she was great! Very accommodating and quick response time!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 14, 2019

Hi Temica,

Thanks for sharing your Bombfell experience! Our service is definitely great for people who prefer not to shop at the store, and your story highlights that.

Here's to more orders and less shopping! Thanks for using our service.

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 10, 2019

Speedy email response

By Ronald H., California, Verified Reviewer

It was so nice to receive a speedy email response from Martha in reference to my account. I sent the request late at night and had an answer first thing in the morning. Not only did she respond, she actually did the work to activate my account. Thanks, Martha!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 14, 2019

Hi Ronald,

Super! We're so glad that we were able to resolve your concern in a speedy manner.

Thanks for being a part of our service! We love having you with us. Let us know if you ever need anything else.

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 10, 2019

In a bind

By Dustin S., Schenectady, NY, Verified Reviewer

Martha was awesome and helped me out when I was in a slight bind with a deadline. You guys always have great customer service and very prompt. Thanks again for the help and understanding.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 14, 2019

Hi Dustin,

We're so glad that Martha was able to help you with your concern! Thanks for sharing your great experience with our Client Services team.

If you ever need anything else, definitely let us know at support@bombfell.com and we can help out!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 9, 2019

Great service

By Scott P., Virginia, Verified Reviewer

Great customer service. Bombfell has always taken care of any problem very quickly and successfully. Everyone is always very knowledgeable and speedy. I highly recommend to all!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 11, 2019

Hi Scott,

We love having your recommendation! We want to make sure we're always able to assist you in a speedy and knowledgeable way.

Please let us know if you have any other questions or concerns in the future and we're definitely happy to take care of them!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 7, 2019

These guys are great!

By Stew A., Northwestern, PA, Verified Reviewer

The service has always been impeccable, and the styling is always spot-on. I have been a member of a number of subscription services like this, and Bombfell is definitely among the best. Thank you guys!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 11, 2019

Hi Stew,

Thanks for sharing your Bombfell experience! We're so glad that you have had one of your best subscription experiences with our company.

Please let us know if you need anything and we're happy to help!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 5, 2019

Amazing service

By John N., Meridian, ID, Verified Reviewer

I had dropped off the items I was returning and for some reason the store showed that I dropped off three days after actually doing so (of course Christmas was in that time frame). Great products, I just did not need to spend the extra money this time of year. However, my card was charged, and to see that on Christmas Eve is never a good experience. I was frustrated when I found there was no number to call. However, the first working day after I made the complaint Megan responded, got to the cause of the issue, and took care of me. I was ready to cancel the service but her actions reminded me how much I enjoy the service and will be staying. Thank you for your care and attention!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 7, 2019

Hi John,

Thanks for sharing your story! We're definitely glad that we were able to help rectify this situation.

We're so happy that you're sticking with us! Please let us know if you have any other questions or concerns.

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 4, 2019

Happy with Bombfell and Martha

By Philip C., Pittsburgh, PA, Verified Reviewer

I sent a very important email today to support@bombfell.com and I received an immediate response from Martha. Her communication line with me was very kind and professional. She represented Bombfell very well. Please consider Bombfell if you plan to order clothes to be delivered to your home. The clothing items I have received in my first three experiences have been of great quality and are very comfortable.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 4, 2019

Hi Philip,

Thanks so much for your recommendation of our service!

We're so glad you love the quality of the items as well as your experience with Martha. Here's to more great orders in 2019!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Dec 31, 2018

Excellent customer service

By Brian W., Vidalia, GA, Verified Reviewer

I was traveling and would not be able to return my clothes by the required time. I emailed my stylist and Martha quickly responded extending my return time. Excellent customer service and flexibility. Every experience I have had with Bombfell has been positive. Very responsive and helpful customer service.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 4, 2019

Hi Brian,

Thanks for your review - we're so glad that Martha responded quickly and resolved your concern!

We hope to continue bringing you positive experiences! Let us know if you ever need anything else.

Thanks,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Dec 29, 2018

Great service

By Gref H., Denver, CO, Verified Reviewer

Bombfell is a great service! It’s easy and fun. Your stylist is a fun relationship to have. The customer service is the best part, though, they rock! Go, Megan, in particular, on their staff!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 4, 2019

Hi Greg,

We're so glad to hear that our Client Services team rocks your world!

Thanks for the kind words about our service--we're excited for your new shipments as 2019 kicks off! Let us know if you need anything.

Thanks,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Dec 27, 2018

Great service!

By Mike K., Duluth, MN, Verified Reviewer

Customer service has been outstanding. Lisa has been awesome to work with! I would highly recommend this product. Save yourself some time and trouble - work with a stylist at Bombfell!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 4, 2019

Hi Mike,

Excellent! We're so glad to hear that Lisa was a pleasure to work with.

Thanks for your review and the kinds words--we're happy to have you with us!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Dec 22, 2018

Service

By Sean M., Oregon, Verified Reviewer

I am a person that values service as a human element, and the service I receive from Bombfell is undoubtedly the best from online clothing services. I recommend them to all my friends and associates. Five stars from me!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 4, 2019

Hi Sean,

We appreciate your recommendation! Thanks for spreading the word about what we do.

Thanks for all the time you've spent with us so far--here's to an exciting 2019 full of new clothes!

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 22, 2018

Great service

By Alex S., California, Verified Reviewer

I’ve used other clothing curating companies before, by far I’ve had the best experience with Bombfell. Janell was very helpful and responded quickly and politely. She addressed my concerns and resolved the questions I had. My stylist knows my style, and I love that. I love the materials used in the clothing. They have brands that are designed and sometimes manufactured in the United States.

I believe I have been using Bombfell for more than a year now I believe. I am currently happy with my orders. If I need an extension due to my constant travels, they are more than happy to try to assist me in any way they can. Bombfell is the bomb.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 4, 2019

Hi Alex,

Thanks for the review! We're happy to be the best styling service you have used.

You're correct - you've been with our service for almost 2 years and we've loved every moment of it! Thanks for putting so much faith into what we do.

Let us know if you ever need anything!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 22, 2018

Support crew at Bombfell is quick, efficient, and helpful

By Kirk R., Oklahoma City, OK, Verified Reviewer

Lisa was quick to respond to my inquiry regarding how the return process goes. I filled out the form in the morning and I received a response by lunchtime. Not only did she answer my question, but I was also able to email her back directly and ask any follow-up questions I had. This system is quick and personable. Great customer service from Bombfell.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 4, 2019

Hi Kirk,

Thanks for posting your review! We're so glad that our Client Services team was able to reply back to you so quickly and make sure you were taken care of.

If you ever need anything else, let us know at support@bombfell.com and we can assist further!

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 21, 2018

Great customer service

By Justin C., Marion, OH, Verified Reviewer

This company has been amazing to me. I’m hard to dress because I’m very tall and skinny. My stylist has done an exceptional job finding me quality clothes that fit wonderful. The price isn’t bad, considering you have a personal stylist picking out the clothes.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 4, 2019

Hi Justin,

We're so glad that your stylist has been able to help you find clothes that work for you!

Thanks for sharing your experience--if you ever need anything, let us know at support@bombfell.com!

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 16, 2018

Excellent service

By Richard D., Ladson, SC, Verified Reviewer

The clothes are awesome, as well as my Stylist and Customer Service. They have free returns, which is awesome in my book.

I will recommend Bombfell to all of my Big and Tall friends and family.

You have a customer for life!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 18, 2018

Hi Richard,

Thanks for your review! We are glad to hear that you've been able to take advantage of our free returns to send back any unwanted items. We're also excited to hear that you love our JCPenney big and tall box! If you have any questions about the service, definitely let us know at support@bombfell.com and we can help you further.

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 14, 2018

Great way to refresh your wardrobe

By Jared H., Washington, DC, Verified Reviewer

So, I'm not one of those guys who hates shopping, and will start to grumble as soon as they see a department store. At the same time, though, the only time I go clothing shopping is when something gets so worn out, or otherwise ruined, that I can't wear it anymore. I have shirts in my closet that I've owned since High School (I'm in my early 30s). I look at more fashionable (male) coworkers and would like to look like them, and I knew I needed to update my wardrobe, I just had no idea of how to go about it.

Enter Bombfell. Fill out their style survey and your measurements, and they send you monthly (or more, or less, frequently) boxes of clothes that look great, and are super comfortable to wear. Try it on, keep what you want, send back what you don't. As an added bonus, they're also budget conscious. The stuff they send is quality, so don't go in expecting bargain pricing, but you can set a budget and your stylist (a real person you can talk to through email) will try and stay within that. I've gotten a couple of orders now, and have been really impressed.

Their customer service is also top notch. Whenever I email them, I get a response almost right away. When I had an issue pop up with an order recently (my fault not theirs), I reached out in the evening one day, and by lunch the next day they had everything straightened out.

I'm really glad I found Bombfell and gave them a shot and would recommend the service to almost any guy, whether they hate shopping, are just clueless and don't know how (me), or are just looking to try some pieces of clothing they wouldn't otherwise.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 18, 2018

Hi Jared,

Thanks for sharing a little bit about who you are and where Bombfell fits into your life! Our stylists and client services team do their best to make sure you're taken care of, so we're happy to hear that you've been impressed with the service you've received. We appreciate your recommendation and definitely love having you with us! If you need anything else, don't hesitate to let us know at support@bombfell.com.

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 14, 2018

Problem solved

By Mike L., Phoenix, AZ, Verified Reviewer

I had an issue with a return and finding a return label. Xavier got back to me quickly - he was direct, helpful, professional as well as friendly.

It shows how professional the entire organization is.

My stylist Elissa has also proved efficient and helpful throughout my contact with Bombfell.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 18, 2018

Hi Mike,

We are so glad that you are loving your stylist and the client services team! We definitely hope that your stylist continues to be helpful and efficient as you continue forward with the service. Let us know if you ever need anything else in the future!

Thanks,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Dec 14, 2018

A little tight

By Steve J., Pasadena, CA, Verified Reviewer

So far this is my first order and overall I'm satisfied. The only problem I have is it seems the arms are tight.

I can't wait until next time, I am very excited, and so far good picks.

I am not sure what else to say yet, being this is my first order.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 18, 2018

Hi Steve,

Thanks for reviewing your first Bombfell order! We appreciate the feedback, and we'll definitely incorporate the note on the arm sizing into your upcoming order. If you have any further notes, definitely let us know at support@bombfell.com and we can use that feedback as well!

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 11, 2018

Great clothes and service

By Vinny C., New York, Verified Reviewer

I have been using Bombfell for quite some time now and they always have a fine selection of clothes. Recently I realized that during the one-week try-on period, that due to travel, I would not be around in time to try on the things in my box and I sent an email to them. Janelle got back to me rather quickly and immediately gave me an extra week to allow me the time needed to return home and try on my clothes. Great service!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 12, 2018

Hi Vinny,

Thanks for being a long-time client! We're so glad that Janelle could help you out in a quick and timely manner. We love having you with us, if you ever need anything else, don't hesitate to reach out!

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 11, 2018

Bombfell offers great style choices to try out

By Aaron M., Pennsylvania, Verified Reviewer

I live in a community with limited style choices for clothing, limited being Walmart and JCP. While JCP has good clothes, the store is small, meaning over an hour drive to a mall for more choices. Martha did a great job styling my first box and offering selections I may not have thought to try on myself. I really like the convenience of trying on clothes at home, and the style variety that comes to my home which I cannot buy locally.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 12, 2018

Hi Aaron,

Thanks for sharing! We're so glad that our service is saving you a trip to the mall and expanding your potential style options. We hope that we continue to impress you with our offerings! Please let us know if you need anything.

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 10, 2018

Excellent service

By Alex B., Ontario, Canada, Verified Reviewer

I'm still waiting on my first order (I just started with Bombfell), but from the get-go, customer service has been amazing. I had a payment issue on my end, and Martha helped get everything sorted and the payment reprocessed. Eagerly awaiting my order now!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 12, 2018

Hi Alex,

Welcome to our service! We're excited to have you on board, and we're glad Martha was able to help you start the experience on a good foot. Please let us know if you need anything else!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 10, 2018

Very impressed with Bombfell's service

By Doyle S., Indiana, Verified Reviewer

I saw Bombfell being promoted on YouTube by Alpha.M, so I gave it a shot. I filled out the questionnaire and my stylist Enjoli recommended two outfits, shirt/chinos polo/jeans. I wasn't sure about the tops but said what the heck, returning is free.

The package arrived and I was VERY impressed with the quality of the clothes and the detail. They fit great and matched. I would never find these clothes in stores or think of these combinations. LOVE IT.

I had a question and Xavier replied the next morning with a professional and friendly email. I'm really liking Bombfell.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 12, 2018

Hi Doyle,

Welcome to Bombfell! We're so glad that you were impressed with your first shipment. We can't wait for your second one! Let us know if you have any further questions and we can answer them.

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 9, 2018

Answered all my questions

By Hunter R., Lafayette, NY, Verified Reviewer

Xavier is awesome and answered all my questions in a speedy, understandable, and professional manner! Xavier is probably the best and most knowledgeable customer support person that Bombfell has right now and they need more people like Xavier.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 12, 2018

Hi Hunter,

Thanks for your kind words! We're definitely glad you enjoyed the experience you had with the Client Services team. If you have any other questions, let us know!

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 8, 2018

Question answered

By Corey G., Wichita, KS, Verified Reviewer

Janelle was very helpful and accommodating. I was shipped an order with no return bag and wasn't sure on how to return my items. Janelle answered all of my questions quickly and efficiently and was easy to work with.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 12, 2018

Hi Corey,

It's great to hear that Janelle was able to help you quickly and efficiently! We're so glad your concern was able to be resolved in a timely manner. Thanks for sharing your experience! Let us know if you ever need help with anything else.

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 7, 2018

Xavier

By Bradley M., New York, NY, Verified Reviewer

Thank you Xavier and Bombfell. I had a death in the family that took me out of town during the entire try-on period for my last shipment. I didn't realize until I saw the charge on my credit card for the full amount of the shipment. When I emailed the help team asking for an extension for my try-on period, they gave me a full week extension AND reversed the charge on my credit card. I am SO thankful!

And honestly, I'm very inclined to make a purchase in exchange for the excellent customer service.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 12, 2018

Hi Bradley,

Thank you for sharing your story! We're still sending our best wishes your way during this tough time. If you need anything else, please don't hesitate to touch base with us at support@bombfell.com and let us know.

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 4, 2018

The clothes are stylish and the team is prompt

By Dee I., Big Island, HI, Verified Reviewer

I have just started using Bombfell to order clothing for my boyfriend. His closet is stocked and he has good taste, so sometimes it is difficult for me to pick out pieces for him. My first shipment arrived with a sweater and a button up shirt, both of which he liked. I also had to use their customer service because I had an issue with shipping due to the location of my home (very rural). Lisa was helpful, understanding, and quick in responding to my concerns. If they keep it up, I will be very happy to use Bombfell's service long term.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 12, 2018

Hi Dee,

Thanks for your review. We're so glad that even with your boyfriend's well-stocked wardrobe we were able to send you pieces that he liked! We're always happy to help with anything you need. Let us know if you have any questions!

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Dec 3, 2018

Good selection, great customer service

By Jason S., Aventura, FL, Verified Reviewer

I was a Stitch Fix subscriber for a while until their customer service just imploded. I am glad I stopped using them because most of my clothes are falling apart after only several months. I don't wear them that often, just poor quality.

Flip to Bombfell, and while the clothes are more expensive, the quality seems to be there. I haven't liked all of my shipments (on my third), but I have found something in every one that I've kept so far. I did like the engagement (even if it was scripted) from Stitch, but I don't need the fluff, I need good clothes that I wouldn't go out and get myself, that look good and fit right. So far, on the items I've kept, Bombfell has done it. But that's only three stars - meaning, they met my expectations.

Today I had an issue where I completely forgot to ship my returns back and then lost the label. I emailed customer service and a couple of hours later received a very friendly, no worries response with a link to a replacement label. There wasn't anything about missing the return window, we'll have to charge you next time, nothing. Just a helpful person (Janelle) and a clear, correct answer. Now I have them at four stars. If they start crushing my shipments and I buy them all - five.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Dec 4, 2018

Hi Jason,

Thanks for your review. We're glad our service is growing on you! We will definitely be incorporating the feedback you've provided on your recent orders and using that to make even better selections in the future. And of course if you have any other questions we can help with, let us know at support@bombfell.com and we'll jump on it as soon as possible.

Thanks again! We love having you with us.

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted
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