SmileDirectClub

I enjoyed my experience today from beginning to end. The staff was nice and friendly. I recommend Jeanice and Alica because their spirits were high and I felt comfortable. Eric also did well in making sure we were seen within an appropriate time frame.

Bottom Line: Yes, I would recommend this to a friend

If your aligners break or start to wear down early they really can’t help you. You’re screwed. And after ordering my retainers so my teeth don’t move back (they’re not as straight as I was made to believe they would be), there was a delay. So I’m on week 6 of wearing my last set of aligners. Those cheap aligners barely last two weeks. So at 6 weeks, they’re barely hanging on. And I don’t have my retainers or any idea when they will be here. After arguing with the foreign person on the phone all they could tell me was "keep waiting." If my aligners break and I can’t wear them my teeth will move back and it will be a waste of my money. Save yourself the headache and go through an orthodontist.

Bottom Line: No, I would not recommend this to a friend

This is a shameful company. They con their customers with false promotions and offers. When first scheduling an appointment I validated a price lock with them when scheduling. Once I arrived at the store I was I reaffirmed that price lock and offer of a $25 Amazon gift card. I never received neither the promotion or the gift card. I contacted customer service 10 different times and spent hours fighting with customer service AFTER GIVING SOLID PROOF! Both the emails and the receipt! These people are crooks.

Bottom Line: No, I would not recommend this to a friend

I went into a SmileDirect location at CVS. I had a great experience and the people working were very nice and Shinea was incredibly helpful. Would totally recommend! I've already told all of my friends about it and I can't wait to get started!

Bottom Line: Yes, I would recommend this to a friend

I started my journey with SmileDirect in 2017. Received aligners in early 2018. Was promised retainers prior to leaving the country for a summer at graduate school; after numerous calls and emails and getting a different answer EVERY SINGLE TIME I interacted with a SmileDirect associate, it was determined that my retainer order had never happened. And yet, it had.

So, my teeth shifted back. I returned in August of 2018 and spent months trying to get a reevaluation to go through the process again. Finally got impressions sent in in May, and have now been waiting and misinformed several times by the team at SmileDirect. "We need your impressions." You have them. "You need a scan." I was never told this and I am at graduate school now and can't get one. "Your case has been escalated and your aligners will be in production in 3-5 days." That was 3 weeks ago. "We need impressions." Again, sent them in May.

This company does not communicate internally very well, and is trained to shift blame to "other departments." Their FB page boasts immediate resolutions via PM yet the responses are automatic and delayed. I'm currently trying to get a refund issued and of course, getting a runaround about who is going to contact me about what and when. Currently, I am waiting to be contacted by the "business team" who will discuss how much of a refund I can expect - but anything less than a full refund is unacceptable unless I can get my aligners in my hands before I leave the country in 2 weeks since the company has had my impressions since May.

Bottom Line: No, I would not recommend this to a friend

The customer service is pretty slow and awful. I had aligners that didn’t fit for month 2 and when I emailed them, they requested for a set of photos and I sent it to them. When I sent it, they said 2 business days later "sorry we can’t open these for some reason, can you resend" and asked for a set of photos that was completely of a DIFFERENT instruction than the first time around (4-5 business days of back and forth miscommunication), which means that that particular aligner was done for the week anyway.

Not saying the technology wouldn’t work if done right but the reviews are generally true that once you sign the agreement the customer service STEEPLY drops off and you better hope they make your aligners right the first time or you’ll never have them fixed.

Bottom Line: No, I would not recommend this to a friend

I've been wearing my aligners FOR OVER A YEAR (including refinement months since I was not happy with the results).

I've seen minor adjustments but not straight teeth. My aligners actually CREATED SPACES BETWEEN MY TEETH THAT WERE NOT THERE BEFORE. They pushed my smile out which I'm assuming was to help to crowd, but my teeth are still crooked and have gaps.

I've decided I'm done and it's taking OVER A MONTH TO RECEIVE RETAINERS. They advise you to continue to wear your existing tray but I've had three aligners break (crack) and now I'm wearing previous trays for a smile that I am not happy with. At this point, I'm fairly confident the retainers won't even fit because of how much my teeth have shifted as I wait for them to arrive.

Unfortunately, I feel this has been a WASTE OF TIME AND MONEY. My dentist is concerned with the impact on my gums.

Overall I'm disappointed.

Bottom Line: No, I would not recommend this to a friend

6/26/2019 - I'm still waiting to get that magical elusive email saying that there is some movement towards getting my revisions. All the company responded back in the "private" message that it says they send you in response to your review here - "Sorry to hear about your experience, let us know if we can do something." YES! Send me my revisions aligners!

Bottom Line: No, I would not recommend this to a friend

I went in to do my scan and everything initially went well. The woman was doing a lot of talking and I was impressed with the technology. During the appointment, the woman who did my scan asked me to pick a payment option if I was to go forward with the align ears. I picked one. She then proceeded to tell me that I would get an email with my projected outcomes. I told her LOUD AND CLEAR that I did not want to make a decision to purchase at this time and will only make my decision after viewing the projected outcomes! My teeth are minimally misaligned and I only needed the top aligned. She then went on and ask me to sign her iPad (nothing on the screen but a signature line) which was just a release for the doctor (or some lie to that effect) and I was not signing anything which made me obligated to buy. At that time I informed her AGAIN that I DO NOT want to commit to buy at this time! She reassured me that I would need to accept the projected outcome first. I left a happy camper.

The next day I received an email from SmileDirect saying my card had been charged a full $1795 and my retainers will be shipped in 2-3 weeks. I was beyond upset. I felt totally deceived and defrauded. How could anyone do something so callous?! I called them and they told me I'd have to wait 7-10 days for a refund. I am so disappointed and upset because I referred my husband the very next day because he is a much better candidate and he is excited about getting them but I am sure he won't be happy with the results because the company defrauded (I have absolutely no trust in this company) me and the reviews are terrible.

Whatever you do, DO NOT give these people your credit/debit card number if you are NOT 100% SURE you are buying! Do not sign anything until you are 100% AGREEING TO PURCHASE.

Bottom Line: No, I would not recommend this to a friend

I just went in today and I was very impressed with the way Megan handled everything. The cost is 1/3 of the competition and there was no high-pressure selling. Megan simply asked what I thought of the process and offered a couple of options for purchase. When I saw the price it was a no brainer. I'm 54 and never had braces and have been self-conscious about my lower teeth all my life. I'm excited to start to say the least.

Bottom Line: Yes, I would recommend this to a friend

I showed up 45 minutes early. Because I had never been to their office. When I arrived the staff offered me water. She immediately informed me if one client ahead of me. We talked about books and our interests until it was time for me to get my 3D scan of my mouth. At this time, all questions were answered by Jasmine and another gal.

Thank you for being so friendly and professional.

Bottom Line: Yes, I would recommend this to a friend