NewDay USA Reviews

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NewDay USA

Overall Rating

3.9

252 Customer Reviews

Summary

NewDay USA is a mortgage lender that claims to provide a wide range of financial products that can help you save money and achieve your financial goals.

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Customer Reviews

3.9 Stars out of 252 Reviews
5 Star:66% 4 Star:5% 3 Star:2% 2 Star:4% 1 Star:19%
75% Recommend This Company
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Posted on Aug 9, 2019

Review of NewDay services

By George K., Uriah, AL, Verified Reviewer

Matthew Ahearn and Zachary Bean provided the best of service to me and they answered all my questions fully and courteously. Zachary was patient with me while I was involved in the application process and followed up with me every step of the way. They made it easy for me to complete the application process. I could not ask for better service from any company for any reason. NewDay USA gets an A+ from me and I am grateful for the opportunity to work with you. May God bless and prosper you. Respectfully submitted, Navy LT George Samuel Kouns, General Medical Officer USS John F. Kennedy CV67 and Head of military sick call at Seabees Headquarters Port Hueneme, California.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 8, 2019

Home refinance

By Duane W., Ericson, NE, Verified Reviewer

Our experience with NewDay USA was very positive. Jacob and Matt were very thorough and helps us through the process. They let us know what documents we needed and made sure to follow through until everything was in and posted. The loan was dispersed on time just as they had said it would be. Thanks.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 7, 2019

NewDay refinancing loan

By William W., Louisille, KY, Verified Reviewer

I was going to write a personal letter to the Admiral on our experience.

I would like to personally commend Zachary Scott who worked with us on our loan. He has been the most polite, professional person we have ever worked with. He answered our many questions in a very timely and thorough manner and I might add with a lot of patience. He made it a truly enjoyable experience working with NewDay on our loan. Your company said and did everything in a professional and again, timely manner. Thanks to all.

We would be happy to recommend NewDay to anyone.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 7, 2019

NewDay USA is outstanding!

By Wanda H., Cleveland, OH, Verified Reviewer

NewDay USA got my title straightened out so we could get a refinance. Everyone said it couldn't be done. Everything went so smoothly and Julian was so nice and supportive. Thank you so much.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 6, 2019

NewDay USA, great company

By Patrick W., Blaine, WA, Verified Reviewer

I am pleased with NewDay USA loans. What an efficient organization. Mr. Justin Tukes was fantastic. Highly professional, thorough, and always kept us updated on the loan process.

I can't praise Mr. Tukes and NewDay USA enough. The loan process was fast, efficient, and excellent, in my opinion. Thank you NewDay USA for changing our lives for the better.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 2, 2019

Job well done, but...

By John M., Port St Lucie, FL, Verified Reviewer

I’m expressing my thanks to Nick S. He was very patient with me. The refi process was easy enough. My chief complaint would be the disbursement method. We received paper checks that needed to be mailed, no postage paid, minor out of pocket. Why not do it electronically, it’s faster, cheaper, and most deposits that are done before 3 post that same day. Now I have to wait 10 days or more to get the difference back. Sure wish NewDay would get on board with tech.

Bottom Line: No, I would not recommend this to a friend

Company Response from NewDay USA

Aug 5, 2019

We appreciate this feedback and apologize if our funding procedures were not clearly explained prior to closing. We regret any inconvenience but we are happy to hear that you were satisfied with your overall experience.

Helpful Review? 3 People Have Voted

Posted on Aug 2, 2019

NewDay USA Mortgage Refinance

By Bram D., Georgia, Verified Reviewer

This was the easiest mortgage refinance that I ever made. My Account Executive was extremely helpful, courteous, and professional. He promptly responded to all of my questions, both by phone and email.

I would not hesitate to recommend NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 1, 2019

A very smooth transaction

By Cynthia G., Wasilla, AK, Verified Reviewer

Kyle was very nice and very helpful. He had to take over after the other fella we were working with left the company.

Both of them were very professional. They both did a great job. Everything went smoothly.

Thank you all so much.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 31, 2019

Poor communication

By Stephen R., Sarasota, FL, Verified Reviewer

I am very happy with the terms of my new mortgage. My interaction with the person responsible for guiding me through the process was not very pleasant. The fact that I was applying for a VA loan should have made it obvious that I would not be familiar with the process since we only get to do it once. My contact person with NewDay USA was demeaning and arrogant. I was not given clear instructions until after I had completed a task in the way that it made sense to me, only to be told after that it was incorrect. Further, a sense of distrust was implied.

In my initial contact, I presented a list of debts that I wanted to consolidate. The largest one was not included in the process until I discovered it after the loan amount and payments were already quoted.

I also requested an additional $3000 to be disbursed to me at closing which was completely omitted. By the time I discovered it I was so frustrated that I just let it go.

After my closing, I had no idea what was next in the process so I asked. I was told my loan would now be funded. I still had no idea what that process entailed. No one had asked for my banking information to do a direct deposit and I assumed funds would go to my account so that I could pay my debts. So I had to ask again and it was explained that individual checks for each payoff would be overnighted to me and I would mail them. I waited 3 days for my overnight package to be delivered.

The point is, communication was very poor. It felt like my contact was too busy to spend to much time keeping me updated or answering my questions. Using email for this entire process is ludicrous. I could spend all day writing an email that would contain the same information that a 5-minute phone call could accomplish.

The young man that handled my process may be doing exactly what he was trained to do. If he was, you should rethink your training.

Bottom Line: Yes, I would recommend this to a friend

Company Response from NewDay USA

Aug 2, 2019

Hi Stephen. We apologize for any miscommunication that may have occurred. Regarding funding, we are required by federal law to wait 3 days after closing before the funds can be disbursed. We appreciate this feedback and regret that you were not satisfied with your experience.

Helpful Review? 2 People Have Voted

Posted on Jul 13, 2019

Say no to NewDay USA!

By Harold S., Marine City, MI, Verified Reviewer

Poor people skills. Rude and short. Process was broken and sloppy. Fired first rep. Second rep didn’t really understand why that was important. Finished because of all the emotional investment. Rates went lower, but we did not benefit. Vets are conned into believing that another greedy vet has their best interest.

Bottom Line: No, I would not recommend this to a friend

Company Response from NewDay USA

Jul 15, 2019

Thank you for bringing this to our attention. We take pride in the knowledge and professionalism of our Account Executives and regret that this was not reflected in your experience.

Helpful Review? 2 People Have Voted

Posted on Jul 13, 2019

EXCELLENT JOB

By Herbert F., Clarksville, TN, Verified Reviewer

My representative Mr. Schultz was very professional and courteous. My wife, who has worked in banking (mortgages), had several questions as it pertained to our contract. Your representative Mr. Schultz answered all her questions without missing a beat. If there was something he didn't know he contacted who he needed to provide an answer. The whole process went well. Thank you for the excellent customer service that was provided.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 10, 2019

NewDay USA, in one word, "awesome."

By Michael D., Washington, Verified Reviewer

We were amazed with the results of the entire process of getting a new mortgage refinance from NewDay USA. From start to finish the first phone call to discuss details, Sean, the NewDay Executive, was patient and explained in detail what will take place and that they will definitely give 110% effort to make this work, which was reassuring with my very challenging request for refinancing. And to our amazement and after periodic document requests and phone calls, Sean and Ashley from the NewDay USA Executive team were able to get the closing request completed. All done with acceptable cost and rates. Thank you NewDay USA Team.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 10, 2019

Careful

By Richard G., Indianapolis, IN, Verified Reviewer

Probably one of the worst experiences I’ve ever had.

I have less than perfect credit so my options were limited, I get that, but the amount of leg work and lack of communication is horrific! Title company couldn’t find a previous mortgage release I had to hunt it down. Went to that back four times to get the documents they wanted and each time it was "that’s not exactly what we need" but it was what they asked for...days for a callback, it’s my loan, keep me in the loop!

Got a call on Thursday afternoon, all good! We can close as soon as tomorrow night! Then no call until Sunday then it was oh, we need this...oh and I signed the closing discloser that Thursday.

A lot of mishandling and just bad business. Empty promises and dates they had no meaning of getting to.

Never felt like I was being taken care of.

Bottom Line: No, I would not recommend this to a friend

Company Response from NewDay USA

Jul 11, 2019

Thank you for this feedback. We try to request all of the necessary documentation at the beginning of the process, but further verification is sometimes necessary depending on the unique circumstances of the loan. We apologize for any communication issues and appreciate your patience.

Helpful Review? 2 People Have Voted

Posted on Jul 2, 2019

Outstanding service

By Moises R., Weslaco, TX, Verified Reviewer

Mr. Murphy,

I would like to thank you and your team for all your help! You have been readily available to me and my family. We were able to purchase our home using the VA program with zero money down! This program is outstanding! You, Steven, and your team have made our dream come true. Once again, thank you! To all my brothers and sisters in arms, they are here to serve us as we have served our country. Mr. Murphy's number is 8665750316.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 11, 2019

Refinancing

By David S., Vassalboro, ME, Verified Reviewer

We had a great experience refinancing with NewDay.

They made everything easy, simple, and FAST.

Our point of contact, Eric Manley was wonderful. We had an issue getting a form from the government, Eric and I had a lengthy three-way phone conversation and got it taken care of. No other company would have worked the people and Eric did to help us.

We thank all involved making it a great experience.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on May 28, 2019

Job well done!

By Kenneth H., Tigard, OR, Verified Reviewer

Upon calling for a refinance we started with a very nice young man. He was very polite. My wife and I are older folks, one 183 and 176. I mention that because sometimes he would have to explain again, I would say he had great patience with us. We had dealt with you previously and found we had the same type person, therefore, we went with you folks again. The only thing we noticed this time there was longer waits from the young man, in fact, we had to call him more than once. My wife and I thought he might be new. I do have to say, my wife is a natural worrier. So when we're waiting on news it was concerning her. All in all, we were very pleased with our service with you folks. Thank you so much.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on May 15, 2019

My loan experience

By Dennis P., Trinidad, TX, Verified Reviewer

My time with Jae White and his team was the best. If you're looking for a loan, call Jae, did a great job! Jae stayed in contact with me and kept me informed at all times. I was able to buy my home and put money in my pocket.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on May 8, 2019

Refinance and debt consolidation loan

By Wilberto F., California, MD, Verified Reviewer

I can breathe again after being let go from a job that hurt me financially. I sought help with NewDay USA Loans representative Michael I., whom went above and beyond helping me get approved with the loan.

I was behind on payments and the mortgage, but now I am back on good terms. Thank you from me and the family.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on May 3, 2019

Very helpful

By David L., Louisiana, Verified Reviewer

After calling for info on the NewDay, I was greeted by Cole Krajeski who explained in detail what my options and approximate costs for a loan to pay off credit card debt would be. The whole ordeal from the start was very simple and explained in a matter even I could understand, which in itself is amazing, as I'm not too quick to grasp things at my age. Cole was very patient and professional and is very easy to talk to. I thank him and everyone else that moved this process through so quickly and smoothly, a truly great experience.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on May 2, 2019

My experience

By Marvin M., Fairless Hills, PA, Verified Reviewer

My experience with NewDay was extremely satisfying. After initially going to my local credit union, who were unfamiliar with VA loan process, I decided to call NewDay after seeing one of their television commercials. From start to finish, our loan officer, Destinee, was very engaged and pleasant to work with, she checked in often, and she was very knowledgeable of the steps that were being taken, my wife and I found the entire process to be seamless from start to finish.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 15, 2019

HORRIBLE

By Brittany G., Oklahoma, Verified Reviewer

The lender we dealt with was AWFUL! We are two weeks past a 40-day contract and he is still coming up with answers such as "I don't know." DO BETTER! Find the answers! My seller is beyond frustrated and has considered not signing an extension unless his buyers switch loan companies. He doesn't answer emails very quickly - as in days - not hours. And he is NEVER friendly. My seller, who is an investor who closes 15+ properties a year, will NEVER go under contract with a buyer with a preapproval letter from NewDay USA again.

Bottom Line: No, I would not recommend this to a friend

Company Response from NewDay USA

Apr 16, 2019

Hello. Please email customerservice@newdayusa.com to provide the buyer's last name and the property address. We would like to look further into these issues.

Helpful Review? 6 People Have Voted

Posted on Apr 7, 2019

I salute the admiral for giving us veterans the best gift of our lives and want him to keep it going until every veteran uses his offer.

By Evan B., Taft, CA, Verified Reviewer

The people of NewDay USA are professional and very helpful. We veterans often need help and sometimes we do not understand what needs to be done, but when a problem arose your people stuck with the program and helped get it done. Many other organizations just treat the situation as a part of the job, but not as a personal issue to help the veteran. You are the best.

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 4, 2019

Refinance my home

By Daniel B., Miamisburg, OH, Verified Reviewer

After inquiring about NewDay, I was contacted by Mr. Sergio Navarrete. Over a period of about two weeks, Sergio was very helpful in getting the application started, getting all of the necessary forms completed, and getting the loan closed. We were very impressed with Sergio's knowledge and his willingness to help us through the process. Today, Monday, April 1st, we received the checks for our loan payoffs and our personal money. The process was fairly easy and Mr. Navarrete was extremely helpful. We are glad we went with NewDay and will definitely let others know of our good experiences. Thank you NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 2, 2019

Thank you so much

By John W., Powhatan, VA, Verified Reviewer

My wife and I would like to thank and praise NewDay for helping us re-finance our property and consolidate and our debt. We are now planning our future with a solid financial foundation and a much brighter and manageable debt and credit situation.

Mr. Andrew Engel provided us with excellent care and treatment during this transaction. He went above and beyond in order to asset us and complete our wishes.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 30, 2019

Re-finance loan

By Carlos V., Miami, FL, Verified Reviewer

I had a great experience with NewDay USA. Will, my loan person, was very helpful throughout the entire process. The process was quick and painless.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 29, 2019

New house

By William P., Verified Reviewer

House looks sound and adequate for my son, his wife, and myself. Still needs termite prevention, spouting of course wherever appropriate and necessary, and a tighter closing of the third garage door front right sid. I am almost 90 years old (11-04-29), a Korean War veteran '52-'53, and served in the USAF a continuous 27 years. Wife is deceased. (Retired as an O5 in 1975, eight years enlisted to Tech Sergeant, OCS, and 19 years commissioned.) Very pleased with the three young ladies who completed the sale, especially my daughter in law's - Coldwell Banker, Amy Gregorcyk, Realtor. They all knew their business, and all were very helpful, especially Amy! (Thank you Sir! William Potter!) The other two ladies were Julie Vilia, and Lindsay Wessel; both very business-oriented.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 29, 2019

Pleased

By Louis S., Fairbanks, AK, Verified Reviewer

Arron Jacobson was a very helpful, nice, pleasant, respectful, easy-going person to work with. He always gets back with you right away, called right away when the underwriters needed a little more. The whole teamed worked very well together. Thank you all, we now have a much-needed new home. We have absolutely nothing negative to say.

Thank you again!

Bottom Line: Yes, I would recommend this to a friend

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