Summary
Trim Down Club is an online-only weight loss program, created by nutritionists and dietitians, focused on proper nutrition to help you shed unwanted pounds. It may be right for you, but there are some downsides to this program.
Posted on May 10, 2021
I canceled within 24 hours back in January and I'm still being charged. I've filed a complaint through PayPal and hope for some resolution through there. I've responded to emails and have a cancellation email, but so far no response.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Scam artists
Grifters
Posted on Apr 7, 2019
I joined in February 2019, never received information about signing on, so I sent an e-mail. On March 3, 2019 I canceled the program and requested my money back as per their guarantee. Today, April 3, 2019, I was charged again. Now I am owed $19.80.
I was offered a lifetime free program if I paid the $9.90 one more time, however, this is not something I accept.
I did not use the service at all.
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Apr 8, 2019
Hey James, I was just notified of your review and wanted to quickly reach out to you. First, I am sorry that you were not able to access your Trim Down Club account. We send a confirmation email following every sign-up. But, maybe the email connected to the account had a typo, which could have stopped the system from sending it to you.
That said, I want to ensure that you were fully refunded based on our 60-day money back guarantee. And, that you receive the level of service that you truly deserve!
Please contact me directly at: adam.feldman@trimdownclub.com
Look forward to helping in any way I can!
Sincerely,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Jun 7, 2021
I have been trying to cancel for the past 3 months. I received a reply from a Justin stating I won't be charged anymore. Next month comes along and again I get charged. Happened 3 times so far. I'm beyond done, I'm now going to dispute with my bank and file a complaint against them.
Bottom Line: No, I would not recommend this to a friend
Posted on Feb 21, 2020
I have tried multiple times to send an email to Trim Down Club about canceling my subscription and no one has gotten back to me and I am still being charged a monthly payment. It shouldn’t be this difficult to cancel a subscription! I need this to get resolved and I will most definitely never recommend Trim Down Club to anyone!
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Feb 23, 2020
Hi Autumn,
I was just notified about your review and wanted to get back to you as soon as possible. First and foremost, I apologize that your time with Trim Down Club wasn’t what either of us had hoped for. Sometimes our support teams replies are mistakenly placed in your email's spam/junk folder, and that's why you never saw our reply to your request.
If you haven’t received your cancelation yet, you can personally email me your details and I’ll take care of your account's cancellation and refund as soon as possible. You can email me for direct assistance at adam.feldman@trimdownclub.com
All the best,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Feb 9, 2021
"I am eligible for KETO AFTER 50 Cookbook, Desserts, and Overall Wellness books"...just pay the shipping cost.
I appreciate the books were free, I gladly paid for shipping, on January 10, 2021. This is where I am feeling cheated...NO BOOKS YET.
I reached out to Keto Trim Down Club and I was informed, a third-party organization called "Nutrition Hacks (of all the names!)" is who to contact. Recorded message for the phone, that leads to nowhere, and an email address that always informs you "your request is under review." It is February 3, 2021 and nothing. I am very discouraged with Keto, for not assisting me, confidently. I believe in the ketonic basis and realize that the Trim Down Club is an online advisory type site. I would hope their websites would favor more dignity than bouncing my intelligence around, having me feel like an idiot. It doesn't feel very good...KETO.
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
I thought it was trusted
The process made sense too
I have known many people that managed the science and lost weight
Leading me to third-party entities that have scammed me
Constant emails leading me to 30-minute videos to hear outrageous discoveries
Company Response from Trim Down Club
Feb 10, 2021
Hi Paula,
We are so sorry for the inconvenience you have described. We only work with trusted and verified companies, and this isn't an issue we have come across before. We have private messaged you to get your account information so we can contact the correct company and get the details of what happened to the book. We will make sure that it is delivered securely.
Again, we apologize for the issue you are describing and we will sort it out as soon as we have the correct information.
All the best,
Adam Feldman
Trim Down Club
Posted on Apr 25, 2021
I joined and realized I couldn't afford the different books they had. So I canceled. The next day, they wanted to know why, sent a refund, and really wanted to know how I was. If I could afford the different things they offer, I would. So, try it. They won't let you down. Just wanted you to know, they are not a scam.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Honesty
Good plan
You can email the CEO, they talk to you
Started out looking like a scam
Bad reviews, BUT they didn't take them down
Company Response from Trim Down Club
Jun 20, 2021
Hi Debra,
Thanks so much for your review! We are so glad to hear what you thought about our customer service!
If there is anything else we can do, feel free to email us at support@trimdownclub.com and we will help in any way we can!
All the best,
Adam Johnson
Trim Down Club
Posted on Jun 24, 2021
I was really liking this app and the diets I was getting. I had already lost 5kg, but unfortunately, I had to cancel because I was fired from my job and I simply cannot afford any non-vital expenses for now.
It was very easy to cancel on their online chat, and I even got a special offer by email if I stayed, but I simply cannot afford it at this moment. I will soon be back, I promise!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Simple diets
Easy to join
Easy to cancel
No “cons” were specified in this review
Posted on Jan 12, 2020
Not user-friendly at all. I canceled my membership and even after receiving a confirmation email that they received my cancellation request, they still continued to charge my credit card! Just a scam if you ask me.
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Jan 14, 2020
Hi Julie, I’ve just seen your review and wanted to get back to you as soon as possible. First and foremost, I apologize that your time with Trim Down Club wasn’t what either of us had hoped for. However, I want you to know that you can cancel your Trim Down Club subscription at any time. All you would have to do is email us at support@trimdownclub.com and we will take care of your request within 48 hours. If you haven’t received your cancelation yet, you can personally email me your details and I’ll take care of your account's cancellation and refund as soon as possible.
I want to ensure that you are 100% satisfied even if you are no longer a customer of ours so I would love for you to email me directly at adam.feldman@trimdownclub.com.
All the best,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Sep 12, 2020
I sent in my initial $10.76, but thought I had canceled within 24 hours. I was charged again, so I asked for a refund. The refund appears on my credit card statement, but so does another $10.76 charge. As far as I'm concerned, this whole "program" is a scam! Don't waste your money!
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Sep 13, 2020
Hi Betty, We are so sorry for the misunderstanding. When you signed up to the program, you agreed to an ongoing subscription. We received a request to cancel, and we responded by offering you Lifetime Membership. We did not receive a response, so we left your account untouched until we received a response. You responded asking to cancel and be refunded, which we did immediately at the request. You no longer have an ongoing subscription, and your account was canceled and refunded on July 31, 2020. If there is anything else we can do to help, please let us know!
Posted on Oct 29, 2020
I have used this for a week and I have lost complete respect with the selling emails. I will go to the BBB if I’m not canceled immediately. Then there is no number to call. No, I’m totally done with you, cancel me or I will report you for fraud.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Selling
Encourage diet pills
No customer service whatsoever
Company Response from Trim Down Club
Oct 31, 2020
Hi Jennifer,
I was just notified about your review and wanted to get back to you as soon as possible. First, I am sorry for the dissatisfaction you feel over the interactions. We have gone ahead and cancelled your account, and you will no longer receive emails from our website.
All the best,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Feb 16, 2021
I tried for $1.99, got my menu and recipes for the first week. Decided it wasn't for me so I canceled and received a notice that they received the cancellation, but then they took $9.90 out of my account the next month. I have to close out the card to keep from being charged next month. Not happy at all.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Feb 16, 2021
Hi Melissa,
We would be happy to clarify what happened.
We received a request to cancel on January 6, 2021. We replied to you immediately offering you Free Lifetime Membership. We did not receive a response, so we left your account untouched since we were not authorized to do anything else without your reply. You responded on February 10th asking to cancel instead of receiving the Lifetime Membership, and we went ahead and canceled the same day.
We are sorry for the confusion this caused, but your account has been canceled and you will no longer be charged for the subscription.
All the best,
Adam Feldman
Trim Down Club
Our Promise to You
In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.
We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.
