Overall Rating


65 Customer Reviews

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Winc sells private label wine on a subscription basis. The company wins points for its selection, but customer reviews indicate that some people aren’t happy with the cancellation policy.


  • Wide variety of wines, ciders, champagne and more
  • Lots of information available for every bottle


  • Some customer service complaints
  • Expensive shipping unless you sign up for a membership or purchase at least four bottles

Customer Reviews

2.0 Stars out of 65 Reviews
5 Star:15% 4 Star:7% 3 Star:3% 2 Star:12% 1 Star:61%
25% Recommend This Service
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Posted on Jul 23, 2017

I love Club W

By Sue Smyrock, Maryland, Verified Reviewer

I've been getting Wine delivered from Club W, now Winc for over 3 years. I am very happy with the service and with the wine. I order a lot of wine and I've only ever had 1 wine that I didn't like.

They start off with a questionnaire and then recommend 3 or 4 wines a month, depending on your answers. You can choose to taste those wines or you can switch them out for wines you like.

The delivery is free as long as you get 4 bottles of wine. I usually get 12 bottles and get the case discount.

I like that I'm able to skip months when need to and it's not a hassle. You can do it right on the site.

I plan on being a member as long as they're around.

Good quality, reasonably priced wine delivered for free to my door step. You can't go wrong.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 1, 2017


By Ashley Adams, California, Verified Reviewer

Terrible company! I got one shipment and the wine was not good, so I decided to cancel. Well, they have no place on the site to cancel, so I spoke to a representative on chat and they said my account was canceled. The next billing cycle I am charged $53.00! I contact customer service immediately; I had not received a shipping notification yet just saw it on my bank app. They said there was nothing I could do.

They REFUSED to refund me for an order they sent without permission after my account should have been closed then told me if I refused the order there was a $20 restocking fee. If I sent it back, the shipping would be on me as well, and a restocking fee may still apply.

I'm OUTRAGED. They make it impossible to cancel their subpar service. Also, you cannot choose when the wine is delivered, so it took me over a week to get my shipment after the first delivery attempt.

DONT let this company run with your wallet!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Apr 27, 2017

False advertising and misleading customer service.

By Michelle, California, Verified Reviewer

False advertising. Customers CANNOT control the day/time of their delivery.

As per their article here:

"Further customize your delivery details (including scheduling a delivery date/time or delivering to another address*), you can sign up for FedEx's Delivery Manager to make those arrangements."

This is NOT true, which means that if you cannot sign for the package the first time, you will either have to make yourself available at four-hour intervals or add another errand to your day by going to you local FedEx, line up, sign and pick up the package there.

Awful customer service. I spent time arguing with them to then have them tell me that their website and support teams have been wrong and they were misleading customers.

Too bad. It's good wine at good prices.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jan 18, 2017


By Abbey, Philadelphia, PA, Verified Reviewer

Awful! Do not sign up for Winc Wine Club. The wine is terrible and overpriced, it really is a scam, do not get fooled like I did!

Also, once you put your credit card info on there, they keep charging you, and the website is purposely hard to navigate so that you cannot unjoin the club or remove your credit card information.

This is a real person warning you about this site. I wish somebody had done the same for me.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jan 3, 2017

Winc Promotion is a Trap

By Shreya Sharma, Dallas, Texas, Verified Reviewer

If you got any promotional mail or email from Winc, please go through completely because it is a trap. First, they will give you a promotion for $25 or so, but send you wine that's not even worth $5.

And then the next month they will automatically charge your account $50 for 3 more bottles. And you cannot cancel this order. If you want to return the order, you need to pay $20 to send it back.

So if you want to avoid this, then AVOID WINC!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Dec 16, 2016

Quality is Okay

By Scotty, Mountain View, CA, Verified Reviewer

I recently joined the Club W (now rebranded as Winc), got my 3 bottles of wine during new customer promotion, signed up for 3 free bottles, you pay tax and 9 dollars of shipping, cost me around 11.89 for three bottles, not bad at all.

I bring those wines to my family members who own a well-known vineyard and wine making company up in Napa and ask them to taste the wine without seeing the bottle (I pour the wine instead of them holding and checking out the bottle), the results are...

2015 Chenin Blanc Vinyasa - 3 stars

2015 Wayward Wine Co. Clarksburg Chardonnay - 3 stars

2015 Albarino Ye`Ye` Vino de Espana - 2 stars

After the conclusions from all 23 members of family and friends, all three wines are rated below average with the price tag. Those wines actually cost 13 dollars per bottle without tax, but they taste similar to a 4-dollar bottle wine, 2015 Barefoot white wine, sold at Safeway.

Bottom Line: No, I would not recommend this to a friend

Posted on Oct 24, 2016

Shady Business Practices - Scam Alert

By Andrew, Atlanta, GA, Verified Reviewer

Whatever you do, DO NOT sign up for this company's monthly wine subscription. If you don't login to your account each month to check your "box" - where they automatically add wines to be shipped to you every month - or if you forget to skip a month's shipment, you will automatically be shipped wines you don't want and be stuck with the bill.

Then when you call customer service to initiate a return, they won't provide you a return label unless the order was for six or more bottles of wine. And then they will charge you a $20 restocking fee - for wines you DIDN'T want, AND that you had to pay out of pocket to ship back!

Each time I have had to send a return to them, they DID NOT automatically process my refund. I had to call and demand that it be processed - almost a month later to the day in the most recent incident!

So let's review - you'll be sent wine you don't want, forced to pay return shipping, and then charged a restocking fee, AND you will wait an indefinite amount of time to see ONLY A PORTION of your money back. In other words, you will pay 50% of what they originally billed you just to return wine you didn't want! So basically they steal from their customers when you are ALREADY unhappy with their service.

Absolute garbage. Horrible customer service policies. I canceled my account and will never go back.

Bottom Line: No, I would not recommend this to a friend

Posted on Oct 15, 2016

What a scam

By fiona, California, Verified Reviewer

Disclaimer: I'm a snob, a little. I live next door to Sonoma and my local grocery is a Whole Foods so I get to drink nice wine.

But honestly, all of the Club W wines taste the same. And they're not great. Not bad, but not good by any means.

The really bad marks, however, are for their customer service. Total scam. They say you can cancel by phone or by live chat. None of the live chat links on their site work. Their support articles also cite "live chat buttons" — which do not exist. The phone is not an option for hearing impaired customers.

When you submit a support ticket, you get no confirmation that it was submitted successfully.

Great job, asshats. Still waiting for them to return my money since they sure can't give me the time I've wasted back.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Oct 10, 2016

I will never order from them again

By Sonia , Verified Reviewer

I had a Club W membership. At first I thought it was pretty cool and there was no commitment as they would send you an email before shipping to give you the option to skip the month. Well this month that email never came and the only email I got was that they were shipping 10 bottles to me. Since I never got that email I was never able to adjust my order (not only did I not want 10 bottles but they were all bottles that I did not like).

I tried contacting customer service and they said there was nothing they could do. They said they always send the email prior to shipping and I expressed my concern that I did not receive that email. I even checked my spam and junk folder and it wasn't even there. Their wines are not even good quality and their customer service is even worse. Never order from them! They are not worth it. You can get better bottles from the liquor store for less money with less hassle and inconveniences.

Bottom Line: No, I would not recommend this to a friend

Posted on Sep 7, 2016

Bad service

By Anonymous, Washington DC , Verified Reviewer

This the worst service and they charge your card for their mistakes. They send an email that they are willing to help, but it's useless. Then you can't cancel the subscription without their permission.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 13, 2016

Impossible to cancel

By Dmitrii, Cleveland, OH, Verified Reviewer

Once you sign in it will be impossible to unsubscribe. I did chat with them and they said that my account will be canceled. After a moth I still can log in and still see my "monthly experience" that is ready to be shipped using my credit card. I'm going to sue the company. NEVER ever try to use this club. Stay away.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted
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