About HiSmile

You want a whiter smile, but your teeth and gums are too sensitive for hydrogen peroxide.

The good news is that HiSmile manufactures a line of peroxide-free teeth whitening products that use sodium bicarbonate instead, which can provide a pain-free alternative. No more irritation to your gums or mouth.

Despite its gentleness, HiSmile claims their teeth whitening systems can deliver noticeable results in as little as 10 minutes by removing extrinsic (i.e. surface) stains, and can make your teeth up to 6 shades whiter within 6 applications.

Add to this HiSmile’s 100% clinically proven results and patented mouth guard, and you’ve got a safe, easy, and effective way to whiten your teeth in the comfort of your own home.

But before you hand over any money, there are some things you need to know about HiSmile. First, we’ll talk about the price of their different products.

HiSmile Products, Pricing, & Refund Policy

Overall, HiSmile offers 4 different products:

Peroxide Free Teeth Whitening Kit

HiSmile’s Teeth Whitening Kit contains everything you’ll need to start whitening your smile. This includes:

  • 3 whitening gel syringes
  • 1 LED light
  • 1 mouth guard
  • 1 teeth whitening shade guide
  • 1 step-by-step instruction manual

With the gel already loaded, all you need to do is dispense ¼ of a syringe into each side of the mouth tray (enough to coat your teeth, but not your gums). Then, insert the tray into the LED light, place the tray in your mouth, and keep it in place for 10 minutes (the light will turn off once this occurs).

With this kit, you’ll have 6-9 applications available.

HiSmile’s Whitening Kit is priced at $79.99 AUD (about $57 USD).

If you’ve ordered HiSmile’s Whitening Kit previously and only need individual pieces, these are available for purchase as well:

Peroxide Free Teeth Whitening Gels

This includes 3 syringes pre-filled with peroxide-free whitening gel (enough for 6-9 applications).

A one-time purchase is priced at $39.99 AUD (about $29 USD), or you can subscribe for monthly recurring shipments, which will drop your price to $25.99 AUD ($19 USD) per month.

Peroxide Free Teeth Whitening Pen

HiSmile’s Teeth Whitening Pen can be used for touch-ups when you’re on the go, and is also great for hard-to-reach areas. Contains the same peroxide-free formula found in the syringes.

Priced at $34.99 AUD (about $25 USD).

LED Light & Mouth Guard

HiSmile's patented LED Light and Mouth Guard combo contains the strongest LED light on the market, along with a double-sided mouth guard to prevent spillover. The mouth guard is reusable, and batteries are included.

Priced at $59.99 AUD (about $43 USD).

How Do HiSmile’s Prices Compare To Other At-Home Whitening Kits?

Compared to some of the other teeth whitening products we’ve reviewed here at HighYa, including Whitening Coach, Action Pro White, and many others, HiSmile’s kit is about half the price.

However, the ASOTV whitening kit Dial-a-Smile comes in less than HiSmile, while other tray-based bleaching systems can be purchased locally for as little at $11.

Granted, all of these use hydrogen peroxide, while HiSmile uses sodium bicarbonate. But whether we’re talking about tooth sensitivity or whitening results, is there any difference between these two ingredients?

Hydrogen Peroxide vs. Sodium Bicarbonate

Most at-home teeth whitening kits use carbamide peroxide, which breaks down into hydrogen peroxide. In turn, this creates an oxidation reaction that dissolves stains and lifts them away.

Sodium bicarbonate (more commonly known as baking soda), on the other hand, basically acts as a mild abrasive to scrub away stains from the surface of your teeth.

Comparing their effectiveness, carbamide/hydrogen peroxide is generally more effective at removing stains, especially those that may be older and located deeper within your teeth. However, it can cause some tooth and gum sensitivity, although this usually subsides quickly after treatment.

Overall, after undergoing exhaustive clinical testing, peroxide is considered very safe by the ADA for use in at-home whitening products. In general, it does not cause “un-repairable damage to tooth enamel” or receding gums, as claimed by HiSmile.

Interestingly, since it’s an abrasive (however mild), extended use of sodium bicarbonate can lead to irreparable enamel damage. Sure, you might not experience any immediate tooth or gum sensitivity, but over the long term, using a baking soda-bases whitening system can be much more harmful to your teeth than a peroxide-based one.

In all, this means that peroxide-based whitening systems will likely provide you with better, safer whitening results than ones like HiSmile—if you don’t suffer from tooth or gum sensitivity.

But that’s our take. What are HiSmile’s customers saying about their results?

Customers Aren’t Speaking Out About HiSmile

Considering the company’s popularity and very active Instagram page (including dozens of endorsements and before and after pictures), there wasn’t a whole lot of HiSmile feedback at the time of our research—and nothing outside of independent blogs (the company is Australian, and isn’t listed with the BBB).

TheBlondePerfectionist.com noted that HiSmile was “incredibly easy” to use and that they experienced results by the second application. Ultimately, they were “blown away” with how effective it was.

Similarly, InsincerelyHer.com noted that HiSmile worked fast and gave them “super white” teeth in weeks.

PetiteAnchors didn’t see much of a difference with HiSmile, and claimed that “it made no actual difference to my teeth colouring.” Granted, the author noted that she had undergone a couple professional whitening treatments in the past, as well as numerous at-home treatments, and concluded that her teeth simply couldn’t get any whiter.

Now, let’s wrap everything up as neatly as the box HiSmile comes in.

Is HiSmile a Pain-Free Way To Whiten Your Teeth?

Can HiSmile provide you with a whiter smile, without sensitivity? With its baking soda-based whitening gel, it’s certainly possible.

Will it provide you with similar (or better) results than other peroxide-based at-home whitening kits? Again, it’s possible, although hydrogen peroxide is generally more effective at removing stains underneath your enamel, which could provide more shades of whitening.

Will HiSmile’s LED light provide any better or faster whitening results? Almost certainly not.

Given all of this, will HiSmile provide a solid value for the money? If tooth and gum sensitivity is your number one concern (and you’ve already tried a peroxide-based kit), then baking soda-based products might be your only option.

The catch here is that you could reasonably achieve similar results using a DIY baking soda paste, which can be made for just a couple dollars. Or, you can purchase a tube of baking soda toothpaste from several different national companies for not much more.

Despite these concerns, the before and after pictures features on HiSmile’s Instagram page indicate that the company has hundreds of satisfied customers. Although due to the abrasive nature of the baking soda in HiSmile’s gel, we’re hoping they don’t continue using the product for too long, or they might permanently damage their enamel.

What kind of whitening results did you achieve using HiSmile? Tell us about it by leaving a review below!

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9 Customer Reviews for HiSmile

Average Customer Rating: 2.4
Rating Snapshot:
5 stars: 2 4 stars: 1 3 stars: 0 2 stars: 2 1 stars: 4
Bottom Line: 33% would recommend it to a friend
Showing 1-9 of 9
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  • 1 out 2 people found this review helpful

    Just awful!

    • United,
    • Nov 26, 2016

    I was super excited to get my product to try!

    I have seen the YouTube and social media posts and couldn't wait to get my box! I bought everything and even did express delivery but it never showed up.

    The company tried to palm me off onto their delivery service and told me they won't send me out a new box or refund my shipping costs when it is them who has to do this!

    No one wants to help whatsoever. What a bad company!

    They just wanted to get rid of me and not help.

    It is not worth your time.

    Bottom Line: No, I would not recommend this to a friend

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    • Dec 2, 2016

      Karla, Customer Care Manager

      Hi Faye,

      We do appreciate all customer's feedback.

      I do apologize if you feel you have not received the absolute best experience with HiSmile as we do not wish to provide our customers with any less.

      In your case, unfortunately DHL did deem your parcel as 'lost' although I can confirm this is a very rare situation, as I am sure you can understand. I have since then refunded the cost of your shipping, resent your parcel and sent you multiple emails to ensure you have received your replacement parcel.

      We would love to hear from you. Feel free to email us at info@hismileteeth.com for any future enquiries.

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  • 3 out 3 people found this review helpful

    So disappointing

    I'm not usually one to posts reviews, so let's just get that out of the way first.

    I saw this on Kylies Instagram and wanted to try it. Product came and packaging looked really nice but honestly after using it for 2 weeks I had no changes at all. I'm not a smoker or anything and my teeth are probably yellowed a bit only from coffee.

    I tried emailing and got no response, I contacted their Instagram and again got no response. I originally just wanted to let them know I was disappointed but with no replies, I now want my money back.

    Definitely disappointing and results weren't what I was led to believe. These light tray things seem like a bit of a gimmick.

    Bottom Line: No, I would not recommend this to a friend

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    • Dec 2, 2016

      Karla, Customer Care Manager

      Hi Steven,

      Very sorry to hear your recent experience with HiSmile. I can assure you, we make it our number one priority to respond to each and every customer inquiry.

      I have just checked our email system and cannot locate an email from you. Please ensure you have the correct email address info@hismileteeth.com. If you wouldn't mind sending through one more email, one of our lovely customer care team members would be more than happy to further assist you with this issue.

      We look forward to hearing from you.

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  • 9 out 14 people found this review helpful

    Terrible Cheap Chinese Product

    I spent almost $100 on their products and when they arrived I realized it was the same $5 crap on eBay, just with branding. Went through an entire kit and did not notice a single difference. Very disappointed in this rubbish product.

    Bottom Line: No, I would not recommend this to a friend

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    • Dec 2, 2016

      Karla, Customer Care Manager

      Hi Sally,

      Very sorry to hear you are not satisfied with your results with HiSmile. As I am sure you can understand results can vary from person to person. However, if you wouldn't mind sending through an email to info@hismileteeth.com, our customer care team will be more than happy to assist you to ensure you achieve your desired results.

      We look forward to hearing from you. Happy HiSmiling x

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  • 11 out 13 people found this review helpful

    0 out of 10

    • Melbourne, Australia,
    • Apr 4, 2016

    Based on my experience, the product is crap and doesn't work

    When I posted on Instagram that it was crap and it didn't work on myself and five other people agreed, we were tagged in a comment from HiSmiles to contact them to help us get the results. They were not interested in helping at all, they just told me how to use it (which I was doing correctly) and that was the end of that. Save your money!

    I hear charcoal whitens teeth and there is a new company out there who sells it in a little tub. Give that or anything else a go!

    Bottom Line: No, I would not recommend this to a friend

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    • Apr 5, 2016

      Karla, Customer Care Manager

      Hi Alexandra,

      We're sorry to hear that you weren't satisfied with your results.

      Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of touch stains.

      Feel free to email us at info@hismileteeth.com and we can definitely assist you further and provide you with great tips on how to use HiSmile.

      We look forward to hearing from you soon.

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  • 4 out 5 people found this review helpful

    Fast delivery

    I decided to purchase the peroxide free whitening pen through HiSmile. After testing many products I was eager to try a product from their peroxide free range. The pen definitely lived up to my expectation, and was so easy to use. I was also extremely surprised, and impressed, by their fast delivery time and excellent customer service.

    All in all, I was happy with the product and the overall experience.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 7 people found this review helpful

    Quick and Easy to use!

    The peroxide free teeth whitening kit worked a treat! I noticed an amazing difference after only my 3rd application and have been using HiSmile daily. My absolute biggest love for HiSmile is because of the fact that I have experienced no pain or sensitivity issues at all. I've had a smile on my face for the past few weeks and am so happy with my purchase, will definitely continue using HiSmile!

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 6 people found this review helpful

    Worse than before

    I was really excited to get this product as I had been unhappy with the colour of my teeth forever. It came in a really nice box and I was really looking forward to my whiter teeth. I used it once a day, just like it's recommended and waited.

    And yes, it actually did something. After like 4 uses, strange white spots appeared on my teeth. I thought they might go away and went on using the gels until they were empty.

    My conclusion: All that happened to me was that I got white spots on my teeth and they now look worse than before. I went to the HiSmile's website to check if they offer a refund or anything like that - but they don't. So I'm certainly not buying this stuff again.

    Bottom Line: No, I would not recommend this to a friend

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    • Feb 24, 2016

      Karla, Customer Care Manager

      Hi Katalin,

      We're sorry to hear that you weren't satisfied with your results. This type of feedback is rare for us to hear, but we are always happy to help.

      Please email us at info@hismileteeth.com and we can definitely assist you further.

      We look forward to hearing from you soon.

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  • 3 out 3 people found this review helpful

    My results

    After considering at home teeth whitening for months, I finally decided to bite the bullet and ordered a kit from these guys. I have experienced sensitivity in the past with whitening products so I was worried about that at first, but I can honestly say that this product has whitened my teeth by about 3 shades after only a week. I really like the whitening pen as that is where I see the best results and it was easiest to do.

    If you are also considering whitening your teeth, this is definitely the way to go! The only down side was that I found it difficult to log in to manage my subscription. Other than that I experienced no sensitivity, and really fast results. Awesome.

    Bottom Line: Yes, I would recommend this to a friend

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  • 16 out 16 people found this review helpful

    Rip Off!

    • Belfast, Northern Ireland,
    • Nov 27, 2015

    I had seen a lot of celebrities using HiSmile, (celebs with lovely, white teeth.) So I thought I'd try it out.

    I bought the set (3 syringes, LED light and the mouth guard), along with delivery to Northern Ireland, all came to $99 (about £47). I had to pay an extra $35 (£17) just to get it through customs!

    The box that it all comes in is cute. I also like the LED mouth mould, it's a bit big for my mouth though. As for the gels, I find it hard to put on only a quarter of a syringe on each side. I ended up using more, just to get enough on the mould.

    After the first week, there was a slight difference on one of my front teeth. Just a dot of white. It looked a bit strange, but barely noticeable. Other than that, it didn't work at all for me.

    Soon after, I went on Amazon and bought 10 syringes of teeth whitener for £13 and free shipping. It sounded pretty much exactly like HiSmile, had some great reviews and it was REALLY cheap. The first time I used it, it made a BIG difference. It was awesome. And that gel was a lot thicker, so you could use less and still cover the mould.

    In summary, HiSmile was very expensive and didn't work. I wouldn't recommend it.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (2)
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    • Jan 22, 2016

      Bryony

      What products did you buy from Amazon which worked?

    • May 23, 2016

      Abbey

      Which product did you purchase off Amazon if you don't mind me asking? Is it fully effective with no side effects?

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