About Zulily

Based out of Seattle, WA, Zulily provides moms, babies, and kids with daily deals on a wide variety of brands in categories such as women’s and children’s clothing, toys, housewares, and more. The company was founded in 2009, and has seen a significant amount of growth ever since.

Zulily holds an A rating with the Better Business Bureau, based on 93 closed complaints within the past three years. Based on our research, the company appears to have a mixed online reputation, with the most common complaints being substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise. With this said, it appears Zulily is diligent in addressing any customer complaints and quickly solving their issues.

How Zulily Works

Zulily claims to “search far and wide” for the best deals, which change on a daily basis. In other words, one day you may find great deals on educational products, while the next day it may be focused on eco-friendly items. In order to begin receiving daily emails, you’ll need to sign up, which only involves entering your first and last names, your email address, and choosing a password. However, once you decide to purchase an item, you’ll also need to enter shipping and billing addresses, as well as payment information.

Whichever classes of items are being offered, Zulily calls their sales “events,” which begin each day at 6am PST. Some of these events only last one day, while some will last as long as 72 hours; some feature just a single brand or theme, while others will feature several. However long their events last though, once they’re done they’re done, and they often sell out prior to their end date. Because of this, the company recommends you take a look at your daily Zulily email early in the morning, and visit their site as often as you can. You can also use the Zulily app to shop from your mobile device while you’re on the go.

The Zulily website is divided into five main sections:

  1. New Today – This section features all the new events that started today.
  2. Best Sellers – Includes some of the most popular items on the site, as well as the date the events end.
  3. Last Day – Just like it sounds, this section features events that will expire today.
  4. Shop by Category – Choose from girls, boys, women, maternity & baby, home, and much more.
  5. Shop by Size – Sizes from infants to adults.

Whichever page you’re on, you’ll be able to see upcoming events for the next week. After click on one of the events, you’ll be able to view more detailed information, such as the brand and the general category.

Zulily Pricing, Shipping Options, & Refund Policy

Due to the large number of products offered by Zulily, prices can vary greatly, though a handy feature is the ability to earn $15 for each friend you refer. You won’t be charged sales tax on your order, unless you reside in Washington State, Nevada, or Ohio. Shipping charges vary depending on a wide variety of factors as well, though you’ll typically be presented with four options:

  1. Standard – Some items will include free shipping, which is usually sent via ground.
  2. Fast – Arrives in 6-11 days
  3. Faster – Arrives in 4-5 days
  4. Fastest – Arrives in 3-4 days

Obviously the faster the shipping method you choose, the more it will cost. However, you’ll be notified of all shipping charges prior to finalizing your order, which can be changed at any time.

One concern we noticed during our research is that Zulily’s return/refund policy seems very vague. According to the company’s FAQ, you’ll need to contact their Customer Service department if you’re unsatisfied with your products, and that they’re unable to accept returns on “intimate apparel, shapewear, swimsuits or rashguards, or any personalized items,” in addition to no exchanges. Other than this, no information is provided.

Pros:

  • Daily events/sales that feature a wide variety of products and brands.
  • Email alerts that provide insight into upcoming events.
  • Zulily offers a wide variety of brands across numerous categories.
  • The ability to earn $15 for every friend you refer.
  • The company appears to address customer complaints quickly.

Cons:

  • Primarily intended for women and children (very few men’s products).
  • Mixed online reviews, with some customers having complained of substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise.
  • Vague return/refund policy.

Read Next: 6 Top Tips to Buying Pre-Owned Designer Clothing Online (That You’ll Actually Love)

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68 Customer Reviews for Zulily

Average Customer Rating: 2.1
Rating Snapshot:
5 stars: 14 4 stars: 4 3 stars: 1 2 stars: 8 1 stars: 41
Bottom Line: 29% would recommend it to a friend
Showing 1-11 of 68
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  • 1 out 1 people found this review helpful

    No refund!

    I purchased two pairs of Earth shoes. I already own some Earth shoes, so I'm well aware of what size I should order for this brand. The shoes arrived after a few weeks (when told they would ship in a few days), I tried them on, and they are too small.

    I emailed Zulily and would have been happy with an exchange, but that couldn't happen. I was told I could return them, but Zulily doesn't give refunds. All you get is a credit on your account. This credit can only be used for merchandise. You have to put out more money for any shipping charges. This, to me, is borderline fraud. Actually, as I write this, I think I'm also going to contact my Attorney General's office and see what can be about this company.

    Buyers are not forewarned that they will not get a refund prior to purchasing. Buyers are not forewarned that any credit cannot be used towards future shipping. DO NOT buy from this company unless you are absolutely 100% certain that you're going to LOVE what you ordered!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Great experience with Zulily!

    I ordered a few items off of the Zulily website, and it was afterward that I decided to read reviews about them and was surprised with the negative comments, and was upset that I had even placed an order with this company. I usually read reviews first, but for some reason, I wasn't on my game. So, I wrote them an email asking if I could cancel my order and they said yes not a problem.

    After their nice response, I decided to keep my order and take a chance. Only a couple of weeks later I received all my items, and I was completely surprised at the quality, and that the sizing was correct and items arrived so quickly. I love the boots I ordered!

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 5 people found this review helpful

    Buyer beware

    • San Diego, CA,
    • Feb 16, 2017

    This was a terrible experience. Never buy clothing, lingerie, shoes, etc., things that might not be an accurate fit. Even returning the next day with tags attached, original packaging, etc. the buyer has to pay for the return, and then you get a store credit vs. a refund. So you are perpetually locked into buying something from Zulily.

    I would have to pay $16 to return a pair of $22 shoes. Does that make any sense? That's the best Zulily will do? A whopping $5 store credit? Buyer beware.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 7 people found this review helpful

    Do not use this company!

    • Texas,
    • Feb 13, 2017

    I ordered two items of clothing on January 26th. Today is February 9th, which is the day they said (after I paid for them) that they would arrive. Ok, 15 days; that sucks. Zappos delivers the next day and 6pm.com in three days.

    Well, they did not arrive today, and I got no email to explain why. I checked the delivery date, and now they are arriving on the 11th. Zappos and 6pm.com do not charge for delivery, but Zulily charged $5. What the heck! It is just crappy.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    A different buying experience than this site overview of Zulily

    I have to part ways with your review of Zulily. I'm in the process of suing them for fraud and disputed charges in the five-figure range.

    Initially, I was super excited at the great merchandise, but it took forever to get anything, and they have unkind, rude and misinformed customer service reps. My biggest frustration is that I've been charged for things multiple times, and the reps deny it. I've asked to speak with someone in finance about the refunds I am due because of cancellations, but they simply DO NOT feel that they owe me my money.

    They claim (even though it's a lie) that you're not charged until something ships. Wrong! They take the money out on Day 1 (for bank authorization) and rather than allowing it to drop off, they keep the money, and then they take it out again on DAY 5 for good, in order to pay their vendors. I finally got a supervisor to admit this to me because within a week of ordering some things, they had taken out $4,000 of my money. They denied it until I threatened to sue them.

    They also don't credit the way they take the money out. Let's say it's $650, and if you do get a credit, it is credited in amounts like $19.99, $29.99, or $9.99, so it's impossible to reconcile the balance in your account because it's impossible to know which order it came from. They combine multiple orders in shipping and credit amounts, and remove things from your account once you start to figure out their M.O. to confuse you.

    I've had reps hang up on me when I've asked for help in figuring something out (mostly to cancel something or asking where the money for certain orders are). If you want to cancel something and get a refund, they simply will NOT do it, and then they lie and say that my card was not charged, but when I have my banker look over my account, they have taken it out (sometimes even multiple times with changing the dollar amount slightly, like $1,806.04 turns into $1801.15).

    They say to email them with any issues or concerns, but they don't respond at all, particularly if it involves your money and a conversation about that. I heard from a person named Amy G. once, who said she would help with my issues, but I then got an email without even talking with her, saying "I've reviewed your account and it's current, you have not been charged for ANY canceled items?" Say what? Then why is my bank account out $22,000 in four months?

    I assure you, I didn't spend it at Zulily. They are committing fraud, extortion, and lying to customers every day about everything. They have no morals, and they do what they want and don't give a rat about the customer. They are owned by QVC now, but clearly, QVC is not aware or interested in what Zulily is doing. Anyone interested in a class action lawsuit can contact me.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    Worst shopping experience ever!

    I placed an order for the first time and was feeling good (at first) about the money I "saved."

    Making a REALLY long story short, one of my items was "lost in shipment," with no explanation. Two other items didn't even resemble what I had ordered. And when I emailed them to find out why my shipment wasn't moving, they responded with some generic email as to "how their shipping works." Thank you for the mild effort, but I'm not illiterate, and I can read your policies. I'm pretty much counting on my other items being "lost," or just flat out disappointing.

    I would not recommend Zulily to ANYONE. A complete waste of time.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Bilked out of $70

    I happily used Zulily for 2-3 years with only occasional complaints about their long delivery times or a substandard product, but I will never use or recommend this site again.

    In January of 2016, I purchased two vouchers on Zulily for canvas photo prints from a company called MyPix2. I placed my orders and submitted my vouchers with MyPix2. Months elapsed; no canvas prints arrived. Each time I queried MyPix2, they said they were backlogged but that my prints were in production and would be delivered in 4-6 weeks. Finally, in October of 2016, MyPix2 stopped answering my queries altogether. I later received a letter informing me that this vendor was in Chapter 11 bankruptcy, and I was out of luck.

    No problem, right? I contact Zulily. The Zulily customer representative tells me that because the expiration date on the vouchers was June of 2016, Zulily could do nothing to help me. They only could have helped me prior to that expiration. I explained that MyPix2 was still stringing me along at that point (and for months after), in bad faith.

    Clearly, I explained, this was an unscrupulous company. Didn't Zulily vet its vendors? Oh yes, I got a long explanation of their vendor relations process. Well then, they should have known that MyPix2 wasn't on the up and up; doesn't Zulily stand behind the products offered on its site?

    The answer, friends, is no.

    If you get bilked by one of the merchants offering products on Zulily, tough luck. Save yourself time and worry. Take your business elsewhere. I won't be giving Zulily another dime.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Great product

    I was very surprised at these reviews. I have shopped with this company for some time and have never received a bad product, and the payment methods can be helpful. I duplicated an order by mistake, and their customer service refunded the second order promptly and provided me with a shipping label to return.

    I do pay close attention to ship dates (perhaps I'm wrong, but the date does not reflect when you will receive the product but when the product will be shipped). Also, I add more time for "snail mail" because there is a significant amount of time between when you placed an order, and when you received it, so I tend to stay away from those.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 7 people found this review helpful

    Starting to reconsider

    I have ordered a lot from this company, and my first few orders were exactly as described (and I was so tickled that I had stumbled on this site), BUT the last four or five times I have ordered from them I have not been impressed AT ALL.

    The items that are coming now seem to be very poor quality. Shirts with appliqué started coming off literally after one washing. I ordered some earrings and one of them broke AS SOON as I unpacked it, and a necklace I ordered looked VERY CHEAP.

    This will be more than likely my last order with time. This truly saddens me because I loved this site and recommended it to EVERYONE. Well, I'm pretty sure I'll start saying buyer beware. It is so sad because it was such a good company to order from, and I'm not sure what happened.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Good product

    I have been a customer of Zulily for a long time. I have bought quite a few outfits for my grandchildren. They are good quality and very unique. The only problem is that the shipping may take longer than other websites. I just order earlier.

    Bottom Line: Yes, I would recommend this to a friend

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  • 11 out 12 people found this review helpful

    Ridiculous

    • Pennsylvania,
    • Jan 23, 2017

    Honest to Pete, I have officially learned my lesson. Never, ever again will I place an order with an online company that seems too good to be true. I had been sucked into what I consider scam sites before (ones like Rosegal & Modlily) where they had really cute clothes at great prices. Weeks and weeks went by before anything arrived, and the clothes were never what I expected, either several sizes too small or of poor quality. It was too late when I realized that the pieces were not coming from a domestic company but were coming from overseas, usually from China.

    I fear I've gotten sucked into the same thing again with Zulily. I thought I had covered my bases by Google searching Zulily and seeing that it was based here in the States, in Seattle, Washington. I SHOULD have also checked online reviews. Instead, I trusted that this was a reputable site that would ship my purchases quickly and that they would be quality pieces that fit me according to the size I ordered.

    Well, it yet remains to be seen what the quality of my purchases are because as of today, January 9th, I have yet to receive any of the 12 pieces that I ordered on December 28th. In fact, only ONE of those pieces is showing as having "shipped," although technically, according to tracking, it's been in a processing facility in Hong Kong for almost a week now. It hasn't even arrived in the States yet! And, now that I Google the brands and companies that each of my pieces originated from, they ALL appear to be from China.

    I understand now that Zulily is only a hub center that does not actually store inventory. I feel like an incredible fool to have fallen for this kind of ridiculousness yet again. Maybe my clothes will arrive when they are still in season, and maybe they won't. Maybe they will fit, and maybe they won't. Who knows?

    I don't often spend money on clothes. In fact, I need to watch my spending very carefully. I am really afraid that I have totally just thrown my money away. What do I do if those clothes arrive and they don't fit? Do I return them and wait another gazillion weeks for the appropriate size?

    Trust me. I will absolutely warn people against using Zulily. I have learned my lesson. From now on, I will use sites I know I can trust and can expect my orders to arrive expediently, sites like Amazon. And, at the VERY least, their site should list the expected shipping times when people place an order. If I had seen that it would be weeks, I never would have placed my order in the first place.

    Bottom Line: No, I would not recommend this to a friend

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