About Zulily

Based out of Seattle, WA, Zulily provides moms, babies, and kids with daily deals on a wide variety of brands in categories such as women’s and children’s clothing, toys, housewares, and more. The company was founded in 2009, and has seen a significant amount of growth ever since.

Zulily holds an A rating with the Better Business Bureau, based on 93 closed complaints within the past three years. Based on our research, the company appears to have a mixed online reputation, with the most common complaints being substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise. With this said, it appears Zulily is diligent in addressing any customer complaints and quickly solving their issues.

How Zulily Works

Zulily claims to “search far and wide” for the best deals, which change on a daily basis. In other words, one day you may find great deals on educational products, while the next day it may be focused on eco-friendly items. In order to begin receiving daily emails, you’ll need to sign up, which only involves entering your first and last names, your email address, and choosing a password. However, once you decide to purchase an item, you’ll also need to enter shipping and billing addresses, as well as payment information.

Whichever classes of items are being offered, Zulily calls their sales “events,” which begin each day at 6am PST. Some of these events only last one day, while some will last as long as 72 hours; some feature just a single brand or theme, while others will feature several. However long their events last though, once they’re done they’re done, and they often sell out prior to their end date. Because of this, the company recommends you take a look at your daily Zulily email early in the morning, and visit their site as often as you can. You can also use the Zulily app to shop from your mobile device while you’re on the go.

The Zulily website is divided into five main sections:

  1. New Today – This section features all the new events that started today.
  2. Best Sellers – Includes some of the most popular items on the site, as well as the date the events end.
  3. Last Day – Just like it sounds, this section features events that will expire today.
  4. Shop by Category – Choose from girls, boys, women, maternity & baby, home, and much more.
  5. Shop by Size – Sizes from infants to adults.

Whichever page you’re on, you’ll be able to see upcoming events for the next week. After click on one of the events, you’ll be able to view more detailed information, such as the brand and the general category.

Zulily Pricing, Shipping Options, & Refund Policy

Due to the large number of products offered by Zulily, prices can vary greatly, though a handy feature is the ability to earn $15 for each friend you refer. You won’t be charged sales tax on your order, unless you reside in Washington State, Nevada, or Ohio. Shipping charges vary depending on a wide variety of factors as well, though you’ll typically be presented with four options:

  1. Standard – Some items will include free shipping, which is usually sent via ground.
  2. Fast – Arrives in 6-11 days
  3. Faster – Arrives in 4-5 days
  4. Fastest – Arrives in 3-4 days

Obviously the faster the shipping method you choose, the more it will cost. However, you’ll be notified of all shipping charges prior to finalizing your order, which can be changed at any time.

One concern we noticed during our research is that Zulily’s return/refund policy seems very vague. According to the company’s FAQ, you’ll need to contact their Customer Service department if you’re unsatisfied with your products, and that they’re unable to accept returns on “intimate apparel, shapewear, swimsuits or rashguards, or any personalized items,” in addition to no exchanges. Other than this, no information is provided.

Pros:

  • Daily events/sales that feature a wide variety of products and brands.
  • Email alerts that provide insight into upcoming events.
  • Zulily offers a wide variety of brands across numerous categories.
  • The ability to earn $15 for every friend you refer.
  • The company appears to address customer complaints quickly.

Cons:

  • Primarily intended for women and children (very few men’s products).
  • Mixed online reviews, with some customers having complained of substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise.
  • Vague return/refund policy.

Read Next: 6 Top Tips to Buying Pre-Owned Designer Clothing Online (That You’ll Actually Love)

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71 Customer Reviews for Zulily

Average Customer Rating: 2.2
Rating Snapshot:
5 stars: 14 4 stars: 5 3 stars: 1 2 stars: 9 1 stars: 42
Bottom Line: 30% would recommend it to a friend
Showing 1-11 of 71
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  • 1 out 1 people found this review helpful

    Being ignored

    • Iowa,
    • Mar 20, 2017

    So my experience with Zulily is as follows. I purchased high dollar items and was sent the wrong item, and I mean really wrong; color red instead of brown, and milky white instead of smoke or gray. I was told by two representatives that they would send me return information, but it never happened. Then the customer service manager sent me a survey to fill out and I got no return help there either. When I asked again, I got silence. Anyone have suggestions on how to get through to this company?

    Bottom Line: No, I would not recommend this to a friend

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  • Love Zulily

    I have been shopping at Zulily since 2014. It has so far been a great experience.

    Sure I have made some mistakes with sizing, but that was not really their fault. I just gift them to someone else, so they are never wasted. A couple of times the product size was so way off that I let them know, and they gave me a credit. I never asked for it, but they offered and still let me keep the product to re-gift.

    Items are well priced for what you get, also, some of the items are quite unusual, and I get lots of compliments.

    You can't be in a hurry as it does take a while to ship, but they let you know when things will be shipped, plus you get a tracking number when the item is shipped. All in all, I feel very good about ordering from this company.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 4 people found this review helpful

    Read the fine print

    I ordered things for my early 60's wife who is not a "techie." She saw it on TV and had me order $300 worth (nine items) for a vacation. A few days later, she asked why it wasn't here yet. I read projected delivery dates for a couple of the items and it was weeks away. So I explained to her how Zulily works.

    She got taken by the TV advertising. I order stuff online and get it in days (2 or 3). She didn't know, and I didn't look since it wasn't my purchase. At this point, she had changed her mind on only two of the items. I told her too bad; I'm not fighting with a short-staffed dot com. The things won't be here for the trip, so they will be purchased at a local retail this week.

    This was our first and last purchase with Zulily. If my wife is unhappy, I'll just laugh at her for not knowing. It is just another life's lesson learned. And yes, I swear that I am a real Zulily customer. Y'all be careful out there.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 15 people found this review helpful

    No refund!

    I purchased two pairs of Earth shoes. I already own some Earth shoes, so I'm well aware of what size I should order for this brand. The shoes arrived after a few weeks (when told they would ship in a few days), I tried them on, and they are too small.

    I emailed Zulily and would have been happy with an exchange, but that couldn't happen. I was told I could return them, but Zulily doesn't give refunds. All you get is a credit on your account. This credit can only be used for merchandise. You have to put out more money for any shipping charges. This, to me, is borderline fraud. Actually, as I write this, I think I'm also going to contact my Attorney General's office and see what can be about this company.

    Buyers are not forewarned that they will not get a refund prior to purchasing. Buyers are not forewarned that any credit cannot be used towards future shipping. DO NOT buy from this company unless you are absolutely 100% certain that you're going to LOVE what you ordered!

    Bottom Line: No, I would not recommend this to a friend

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    • Mar 6, 2017

      Thomas Dorsch

      I like your comment, and it is spot on. I purchased a few things at the request of my early 60's "non-techie" wife. She saw the commercial on TV. She told me that our daughter did business here, which is untrue. So I went on, ordering things here not knowing how it all works. My wife was flabbergasted after I explained that she wouldn't be getting her delivery before our trip.

      Customer service also would not tell us when it would be delivered. I know that we will never order from here again. My wife already changed her mind about two items. If the commercial said, "most items will not be received in a month," then we would never order it. It is our fault for not reading the fine print. I said to my wife, "No honey, this is not like every other online retailer." Also, the pricing is fair, but not exceptional.

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  • 7 out 8 people found this review helpful

    Great experience with Zulily!

    I ordered a few items off of the Zulily website, and it was afterward that I decided to read reviews about them and was surprised with the negative comments, and was upset that I had even placed an order with this company. I usually read reviews first, but for some reason, I wasn't on my game. So, I wrote them an email asking if I could cancel my order and they said yes not a problem.

    After their nice response, I decided to keep my order and take a chance. Only a couple of weeks later I received all my items, and I was completely surprised at the quality, and that the sizing was correct and items arrived so quickly. I love the boots I ordered!

    Bottom Line: Yes, I would recommend this to a friend

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  • 12 out 13 people found this review helpful

    Buyer beware

    • San Diego, CA,
    • Feb 16, 2017

    This was a terrible experience. Never buy clothing, lingerie, shoes, etc., things that might not be an accurate fit. Even returning the next day with tags attached, original packaging, etc. the buyer has to pay for the return, and then you get a store credit vs. a refund. So you are perpetually locked into buying something from Zulily.

    I would have to pay $16 to return a pair of $22 shoes. Does that make any sense? That's the best Zulily will do? A whopping $5 store credit? Buyer beware.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 12 people found this review helpful

    Do not use this company!

    • Texas,
    • Feb 13, 2017

    I ordered two items of clothing on January 26th. Today is February 9th, which is the day they said (after I paid for them) that they would arrive. Ok, 15 days; that sucks. Zappos delivers the next day and 6pm.com in three days.

    Well, they did not arrive today, and I got no email to explain why. I checked the delivery date, and now they are arriving on the 11th. Zappos and 6pm.com do not charge for delivery, but Zulily charged $5. What the heck! It is just crappy.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    A different buying experience than this site overview of Zulily

    I have to part ways with your review of Zulily. I'm in the process of suing them for fraud and disputed charges in the five-figure range.

    Initially, I was super excited at the great merchandise, but it took forever to get anything, and they have unkind, rude and misinformed customer service reps. My biggest frustration is that I've been charged for things multiple times, and the reps deny it. I've asked to speak with someone in finance about the refunds I am due because of cancellations, but they simply DO NOT feel that they owe me my money.

    They claim (even though it's a lie) that you're not charged until something ships. Wrong! They take the money out on Day 1 (for bank authorization) and rather than allowing it to drop off, they keep the money, and then they take it out again on DAY 5 for good, in order to pay their vendors. I finally got a supervisor to admit this to me because within a week of ordering some things, they had taken out $4,000 of my money. They denied it until I threatened to sue them.

    They also don't credit the way they take the money out. Let's say it's $650, and if you do get a credit, it is credited in amounts like $19.99, $29.99, or $9.99, so it's impossible to reconcile the balance in your account because it's impossible to know which order it came from. They combine multiple orders in shipping and credit amounts, and remove things from your account once you start to figure out their M.O. to confuse you.

    I've had reps hang up on me when I've asked for help in figuring something out (mostly to cancel something or asking where the money for certain orders are). If you want to cancel something and get a refund, they simply will NOT do it, and then they lie and say that my card was not charged, but when I have my banker look over my account, they have taken it out (sometimes even multiple times with changing the dollar amount slightly, like $1,806.04 turns into $1801.15).

    They say to email them with any issues or concerns, but they don't respond at all, particularly if it involves your money and a conversation about that. I heard from a person named Amy G. once, who said she would help with my issues, but I then got an email without even talking with her, saying "I've reviewed your account and it's current, you have not been charged for ANY canceled items?" Say what? Then why is my bank account out $22,000 in four months?

    I assure you, I didn't spend it at Zulily. They are committing fraud, extortion, and lying to customers every day about everything. They have no morals, and they do what they want and don't give a rat about the customer. They are owned by QVC now, but clearly, QVC is not aware or interested in what Zulily is doing. Anyone interested in a class action lawsuit can contact me.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 10 people found this review helpful

    Worst shopping experience ever!

    I placed an order for the first time and was feeling good (at first) about the money I "saved."

    Making a REALLY long story short, one of my items was "lost in shipment," with no explanation. Two other items didn't even resemble what I had ordered. And when I emailed them to find out why my shipment wasn't moving, they responded with some generic email as to "how their shipping works." Thank you for the mild effort, but I'm not illiterate, and I can read your policies. I'm pretty much counting on my other items being "lost," or just flat out disappointing.

    I would not recommend Zulily to ANYONE. A complete waste of time.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Bilked out of $70

    I happily used Zulily for 2-3 years with only occasional complaints about their long delivery times or a substandard product, but I will never use or recommend this site again.

    In January of 2016, I purchased two vouchers on Zulily for canvas photo prints from a company called MyPix2. I placed my orders and submitted my vouchers with MyPix2. Months elapsed; no canvas prints arrived. Each time I queried MyPix2, they said they were backlogged but that my prints were in production and would be delivered in 4-6 weeks. Finally, in October of 2016, MyPix2 stopped answering my queries altogether. I later received a letter informing me that this vendor was in Chapter 11 bankruptcy, and I was out of luck.

    No problem, right? I contact Zulily. The Zulily customer representative tells me that because the expiration date on the vouchers was June of 2016, Zulily could do nothing to help me. They only could have helped me prior to that expiration. I explained that MyPix2 was still stringing me along at that point (and for months after), in bad faith.

    Clearly, I explained, this was an unscrupulous company. Didn't Zulily vet its vendors? Oh yes, I got a long explanation of their vendor relations process. Well then, they should have known that MyPix2 wasn't on the up and up; doesn't Zulily stand behind the products offered on its site?

    The answer, friends, is no.

    If you get bilked by one of the merchants offering products on Zulily, tough luck. Save yourself time and worry. Take your business elsewhere. I won't be giving Zulily another dime.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Great product

    I was very surprised at these reviews. I have shopped with this company for some time and have never received a bad product, and the payment methods can be helpful. I duplicated an order by mistake, and their customer service refunded the second order promptly and provided me with a shipping label to return.

    I do pay close attention to ship dates (perhaps I'm wrong, but the date does not reflect when you will receive the product but when the product will be shipped). Also, I add more time for "snail mail" because there is a significant amount of time between when you placed an order, and when you received it, so I tend to stay away from those.

    Bottom Line: Yes, I would recommend this to a friend

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