About Zulily

Based out of Seattle, WA, Zulily provides moms, babies, and kids with daily deals on a wide variety of brands in categories such as women’s and children’s clothing, toys, housewares, and more. The company was founded in 2009, and has seen a significant amount of growth ever since.

Zulily holds an A rating with the Better Business Bureau, based on 93 closed complaints within the past three years. Based on our research, the company appears to have a mixed online reputation, with the most common complaints being substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise. With this said, it appears Zulily is diligent in addressing any customer complaints and quickly solving their issues.

How Zulily Works

Zulily claims to “search far and wide” for the best deals, which change on a daily basis. In other words, one day you may find great deals on educational products, while the next day it may be focused on eco-friendly items. In order to begin receiving daily emails, you’ll need to sign up, which only involves entering your first and last names, your email address, and choosing a password. However, once you decide to purchase an item, you’ll also need to enter shipping and billing addresses, as well as payment information.

Whichever classes of items are being offered, Zulily calls their sales “events,” which begin each day at 6am PST. Some of these events only last one day, while some will last as long as 72 hours; some feature just a single brand or theme, while others will feature several. However long their events last though, once they’re done they’re done, and they often sell out prior to their end date. Because of this, the company recommends you take a look at your daily Zulily email early in the morning, and visit their site as often as you can. You can also use the Zulily app to shop from your mobile device while you’re on the go.

The Zulily website is divided into five main sections:

  1. New Today – This section features all the new events that started today.
  2. Best Sellers – Includes some of the most popular items on the site, as well as the date the events end.
  3. Last Day – Just like it sounds, this section features events that will expire today.
  4. Shop by Category – Choose from girls, boys, women, maternity & baby, home, and much more.
  5. Shop by Size – Sizes from infants to adults.

Whichever page you’re on, you’ll be able to see upcoming events for the next week. After click on one of the events, you’ll be able to view more detailed information, such as the brand and the general category.

Zulily Pricing, Shipping Options, & Refund Policy

Due to the large number of products offered by Zulily, prices can vary greatly, though a handy feature is the ability to earn $15 for each friend you refer. You won’t be charged sales tax on your order, unless you reside in Washington State, Nevada, or Ohio. Shipping charges vary depending on a wide variety of factors as well, though you’ll typically be presented with four options:

  1. Standard – Some items will include free shipping, which is usually sent via ground.
  2. Fast – Arrives in 6-11 days
  3. Faster – Arrives in 4-5 days
  4. Fastest – Arrives in 3-4 days

Obviously the faster the shipping method you choose, the more it will cost. However, you’ll be notified of all shipping charges prior to finalizing your order, which can be changed at any time.

One concern we noticed during our research is that Zulily’s return/refund policy seems very vague. According to the company’s FAQ, you’ll need to contact their Customer Service department if you’re unsatisfied with your products, and that they’re unable to accept returns on “intimate apparel, shapewear, swimsuits or rashguards, or any personalized items,” in addition to no exchanges. Other than this, no information is provided.

Pros:

  • Daily events/sales that feature a wide variety of products and brands.
  • Email alerts that provide insight into upcoming events.
  • Zulily offers a wide variety of brands across numerous categories.
  • The ability to earn $15 for every friend you refer.
  • The company appears to address customer complaints quickly.

Cons:

  • Primarily intended for women and children (very few men’s products).
  • Mixed online reviews, with some customers having complained of substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise.
  • Vague return/refund policy.

Read Next: 6 Top Tips to Buying Pre-Owned Designer Clothing Online (That You’ll Actually Love)

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95 Customer Reviews for Zulily

Average Customer Rating: 2.0
Rating Snapshot:
5 star: 16 4 star: 5 3 star: 3 2 star: 11 1 star:  60
Bottom Line: 24% would recommend it to a friend
Showing 1-11 of 95
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  • Shady business practices like the China companies

    • Seattle, WA,
    • Aug 11, 2017
    • Verified Reviewer

    The projected shipping date was two weeks after I put in my order and it was past the date I needed the items. I emailed to cancel the order a week before the shipping date. They emailed me back and said it was too late; one email saying they can cancel and to email and confirm the cancellation. I did. Then, another email arrived shortly after saying items had shipped that day, but tracking did not receive the items at FedEx yet. Now, I'm stuck with these items and have to call them when the package arrives (their suggestion).

    This is way beyond legitimate business practice and reminds me of Shein.com and other China based companies that send cheap knockoffs if they actually send purchased items. DO NOT buy from them at all, unsavory business practices!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Great shopping at great prices

    Zulily is one of three stores that I utilize when shopping for anything. I pay close attention to the material that the product is made of, the size, the cost, shipping and approximately how long it will take to receive the item. You have to do your due diligence when shopping on any site. I have not been disappointed yet, and I have ordered many items from Zulily. I have not had to return anything in the three years that I have been ordering from them. I have received name brand shoes at great discounts, and outfits as well. I have ordered blankets, sheet sets, comforters, kitchen ware, window treatments, etc., all with great results.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    All messed up

    • Georgia,
    • Aug 9, 2017
    • Verified Reviewer

    The website is all messed up, and you can't put anything in your basket. Customer service says it's because I don't have an account. Really? Then how come I logged in without any problems? Then they said they would place the order for me. It's been two days of notifying them of my order and have heard nothing back.

    The sale ends on July 31st and today is July 30th. Maybe they don't want their customers to order the sale items only the full price items? I can't think of any other reason except their customer service is very inept. I ordered once from Zulily and thought I'd try them again but now, never again. They stink!

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Stunningly bad quality

    I just opened my packages from Zulily after patiently waiting three weeks. I had never ordered from them before but was excited to find an alternative to the other online retailers.

    I cannot believe the poor quality of the dresses and blouses I ordered. Is this a joke? The garments have no tailoring. The dresses hang on me like sacks, and the blouses are short waisted as well as having no form to them. The dresses are way too large, even though I followed their sizing charts. Worse than K-Mart quality.

    Now that I'm reading all the bad reviews on-line, I can see I'm in for a loss. Read the reviews and believe them! I would never order from this retailer again. I'm not sure if I'm even going to bother with the hassle of returning these items. I'm afraid I would just have to pay to replace them with more low-quality items. Hard lesson learned. I'm going back to supporting my local retailers where I can be assured of my purchases at the time of payment.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Never refunded

    I purchased what was supposed to be a voucher for an event at Great Wolf Lodge. The voucher number never came. If finally came after the event started. Per Zulily they were going to refund my money. Then I never heard from them. I emailed, called, and messaged them for a month. They finally just said my money was refunded and gave me a bogus code. It was never refunded to my card. Horrible time-wasting experience and I lost $219.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 10 people found this review helpful

    I wouldn't buy it for a homeless person in a Dollar Store, it would be an insult

    • Connecticut,
    • Jun 24, 2017
    • Verified Reviewer

    I bought two skirts for a total of about $50. The first skirt had no waistband and fit awkwardly, plus was so see through you couldn't even wear a slip under it without it being seen. I wouldn't buy it for a homeless person in a Dollar Store. It would be an insult.

    The second skirt I never took out of the bag, it was sealed with a stain on it, but that was not the worst part. The picture was very deceptive; it was really a nasty piece of junk. You're better off buying clothes from full beauty brands or somewhere else if you are a plus-size woman, at least they are of much better quality even though not that much of a selection. You don't get what you see in the picture with Zulily.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Slow!

    30 days after ordering, the order will be ready to ship. Unacceptable in today's marketplace. I would have never ordered it if I knew it would take this long. They said they have to get product from the manufacturer, then ship. Obliviously they do not stock the items they sell.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    Bait and switch?

    I placed my first order with Zulily on April 30th. It was for four items, two of which were a lot less expensive than anywhere else I could find on the internet.

    After placing the order, they sent me an email explaining that they wouldn't even act on my order until the "event" was over. However, I noticed that they charged my credit card for the full amount immediately.

    I received one item in May with the others showing as still pending arrival from the vendor. They sent me an email in May telling me that the other three items were still pending. On June 1st and 2nd they sent me emails explaining that they had canceled my other three items (including the less expensive items) due to unavailability, but they did not refund me any of the shipping fees.

    I seriously doubt that they ever intended to send me the less expensive items I ordered. Bait and switch comes to mind.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    I should have listened to the negative reviews!

    • Pittsburgh, PA,
    • May 20, 2017
    • Verified Reviewer

    I should have read the reviews! Please believe all the negative reviews you read; they are all true!

    I purchased a blouse for $37.74 on 4/14 that fell apart in the wash the first time I washed it today! I purchased a SNAP polaroid and film for the camera; the film was for a different type of camera.

    Going through bank statements today, they deducted $34.99 and $35.00 on April 6th. When I emailed they suggested I call. I called and they told me to email a screenshot of my bank statement. I emailed the screen shot and they tell me to call. After I (hopefully) get my money back, I will never do business with this company again!

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 18 people found this review helpful

    Horrible customer service for a fraud issue

    • Oregon,
    • May 19, 2017
    • Verified Reviewer

    Someone hacked my Zulily account that was linked to my PayPal. Several thousand dollars of purchases were made overnight. When I woke up and found the transactions in my email, I emailed Zulily right away and told them that the 13 transactions were fraudulent.

    The customer service agent looked up my information and asked me which orders. I told her all of them. I made no orders that night at all, none. She said she was canceling the orders and turned me over to the fraud department. They talked to me about what happened, and we changed my information/account/passwords. I started getting emails about canceled transactions and refunds. I thought, thank goodness I called them right away and got everything handled.

    Fast forward two weeks. My bad for not checking back. Zulily ONLY refunded me three transactions out of the 13!

    Zulily's response currently was that they had already shipped the items purchased overnight when I called at 6:50 am in the morning that same night/morning (hours of the purchase, before Zulily based in Seattle could ship) to cancel everything and inform them of the fraud.

    So they stopped three items from being sent to a fraudulent address but ALLOWED ten other orders made the SAME night to be shipped to the reported fraudulent address!

    The woman who ordered all of this fraudulently got a ton of the ordered items. Zulily just MAILED them to her.

    Zulily basically said "get PayPal to give you the money back. Sorry, we can't help you."

    So disappointed. I will never shop there again.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    If I could give zero stars I would!

    • New York, NY,
    • May 19, 2017
    • Verified Reviewer

    First of all, they represented a pair of pants as cotton, and they were that slimy polyester. Also, they don't offer returns, only store credit! And this is after they withhold for a RESTOCKING FEE! With all the ease of shopping on commerce out there, I recommend shopping elsewhere!

    Bottom Line: No, I would not recommend this to a friend

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