About Zulily

Based out of Seattle, WA, Zulily provides moms, babies, and kids with daily deals on a wide variety of brands in categories such as women’s and children’s clothing, toys, housewares, and more. The company was founded in 2009, and has seen a significant amount of growth ever since.

Zulily holds an A rating with the Better Business Bureau, based on 93 closed complaints within the past three years. Based on our research, the company appears to have a mixed online reputation, with the most common complaints being substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise. With this said, it appears Zulily is diligent in addressing any customer complaints and quickly solving their issues.

How Zulily Works

Zulily claims to “search far and wide” for the best deals, which change on a daily basis. In other words, one day you may find great deals on educational products, while the next day it may be focused on eco-friendly items. In order to begin receiving daily emails, you’ll need to sign up, which only involves entering your first and last names, your email address, and choosing a password. However, once you decide to purchase an item, you’ll also need to enter shipping and billing addresses, as well as payment information.

Whichever classes of items are being offered, Zulily calls their sales “events,” which begin each day at 6am PST. Some of these events only last one day, while some will last as long as 72 hours; some feature just a single brand or theme, while others will feature several. However long their events last though, once they’re done they’re done, and they often sell out prior to their end date. Because of this, the company recommends you take a look at your daily Zulily email early in the morning, and visit their site as often as you can. You can also use the Zulily app to shop from your mobile device while you’re on the go.

The Zulily website is divided into five main sections:

  1. New Today – This section features all the new events that started today.
  2. Best Sellers – Includes some of the most popular items on the site, as well as the date the events end.
  3. Last Day – Just like it sounds, this section features events that will expire today.
  4. Shop by Category – Choose from girls, boys, women, maternity & baby, home, and much more.
  5. Shop by Size – Sizes from infants to adults.

Whichever page you’re on, you’ll be able to see upcoming events for the next week. After click on one of the events, you’ll be able to view more detailed information, such as the brand and the general category.

Zulily Pricing, Shipping Options, & Refund Policy

Due to the large number of products offered by Zulily, prices can vary greatly, though a handy feature is the ability to earn $15 for each friend you refer. You won’t be charged sales tax on your order, unless you reside in Washington State, Nevada, or Ohio. Shipping charges vary depending on a wide variety of factors as well, though you’ll typically be presented with four options:

  1. Standard – Some items will include free shipping, which is usually sent via ground.
  2. Fast – Arrives in 6-11 days
  3. Faster – Arrives in 4-5 days
  4. Fastest – Arrives in 3-4 days

Obviously the faster the shipping method you choose, the more it will cost. However, you’ll be notified of all shipping charges prior to finalizing your order, which can be changed at any time.

One concern we noticed during our research is that Zulily’s return/refund policy seems very vague. According to the company’s FAQ, you’ll need to contact their Customer Service department if you’re unsatisfied with your products, and that they’re unable to accept returns on “intimate apparel, shapewear, swimsuits or rashguards, or any personalized items,” in addition to no exchanges. Other than this, no information is provided.

Pros:

  • Daily events/sales that feature a wide variety of products and brands.
  • Email alerts that provide insight into upcoming events.
  • Zulily offers a wide variety of brands across numerous categories.
  • The ability to earn $15 for every friend you refer.
  • The company appears to address customer complaints quickly.

Cons:

  • Primarily intended for women and children (very few men’s products).
  • Mixed online reviews, with some customers having complained of substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise.
  • Vague return/refund policy.

Read Next: 6 Top Tips to Buying Pre-Owned Designer Clothing Online (That You’ll Actually Love)

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55 Customer Reviews for Zulily

Average Customer Rating: 2.1
Rating Snapshot:
5 stars: 10 4 stars: 4 3 stars: 1 2 stars: 8 1 stars: 32
Bottom Line: 29% would recommend it to a friend
Showing 1-11 of 55
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  • 1 out 1 people found this review helpful

    Scam. Received used shoes!

    I ordered two pairs of ladies Sketchers well over six weeks ago. The first pair arrived yesterday, and they were USED sneakers! Nowhere close to what I ordered and not in the correct box. That is approximately $95 down the tubes.

    Only chose one star because I had to. SCAM!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Still waiting for package

    • California,
    • Jan 10, 2017

    I ordered Christmas presents for three of my young grandchildren on November 29, 2016. On December 7th, I received an email stating that the items were shipped and provided with a tracking number with a December 14th arrival estimate.

    I randomly checked the tracking, which provided vague information on the location/status of the products. On December 22nd, I received an email stating that the items would most likely arrive after Christmas, with no estimated date given. So now I must go out and purchase additional gifts for my grandchildren.

    If you order from Zulily, you may get good pricing but don't count on receiving your items anytime soon.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    False guarantee

    I did a lot of Christmas shopping on this website this year.

    I bought the same item for nine of my friends and family. I placed this order on November 27th with a guaranteed Christmas delivery.

    I just received an email stating that many of the items I ordered for guaranteed Christmas delivery will now be delivered after Christmas and how "unfortunate" this is. There was absolutely no mention of any compensation for the wait or the fact that I will have nothing for my nieces and nephews to open for Christmas.

    Of course, they did mention I could return the items once I receive them for a refund, I'm sure that will lessen the blow for my family. Now I will have to pay God knows how much for shipping to five different addresses so that they will get the present after Christmas, once I receive the item, whenever that may be.

    I am extremely disappointed with my whole Zulily experience. I would have never purchased these items if they did not have the clearly stated guaranteed Christmas delivery banner. I would have at least expected some form of compensation for this other than an offer to return the item.

    Who the heck is in charge of this company? I will definitely not purchase from this website again. Buyer beware, a guarantee on a shipping date from Zulily is absolutely worthless.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Product return and shipping

    When I looked at the Naturalizer Cassini boots sold at other venders they were all leather uppers. How can there be different materials for the same model of boot "Naturalizer Cassini Boots" sold by Zulily?

    Does Zulily offer lower prices because they offer a lower quality product under the same brand name? Also, it is indicated that it "ships in 1-2 days", however, I ordered on December 5th and didn't receive them until December 19th. When I returned them they would only credit my account, no cash back, and it was only for the product, not the shipping charge.

    I am not happy with the product or their shipping. I'm not saying they did anything illegal, but I feel they have misleading practices. Buyer beware.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    I fear a devastated family at Christmas

    Several weeks ago, I spent over $600.00 placing several orders for a ton of clothes as Christmas gifts for my grandchildren.

    I have used Zulily before and all went well.

    Not this time however. All the orders were quickly invoiced so they have all my money. Nothing has happened since. Not one item from several vendors has been processed. I have called many times.

    I have emailed and texted over and over pleading for help. The items all said guaranteed Christmas Delivery. Now, all they say is “Well, if the items don't arrive, we will send you an email by the 23rd of December.

    I gave all my money to Zulily. I can't shop for them again. It will take forever to get refunds.

    It is obvious that all my orders went dead instead of being processed from the outset. Thus, it will probably be a terrible Christmas for two sad little girls. I am in shock that no one in customer service will take the initiative to help me by processing these orders.

    If a miracle occurs, I will be thrilled to return to this site with an update.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 8 people found this review helpful

    Delivery

    • Springfield,
    • Dec 1, 2016

    I cannot believe this reviews, people before you purchase something make sure you read. I'm a Zulily shopper for about 3 years now, never had a bad experience. Everything I order is what I expected. Zulily tells you that your merchandise will arrive in 2 or 3 weeks, some I received in less than a week. Just be patient. They offer a variety of items for home, clothing at a very reasonable price. I'm crazy about perfumes, they offer Dolce Gabbana, Chanel, Lancome, Creed just to mention some. I paid 40% less than department stores, they also have low cost shipping as well some monthly payments for qualified items.

    Bottom Line: Yes, I would recommend this to a friend

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  • 9 out 9 people found this review helpful

    Save yourself the hassle

    Made a purchase 36 days ago and still have not received my order. Service rep was not helpful but did send me a nice e-mail reminding me that it takes 21-28 days to receive your order. Am I missing something here?

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 10 people found this review helpful

    What you buy is not what you get

    I ordered a cute, top that was gathered in the front. What I received was a plain t-shirt. I complained and asked for a refund, so they shipped me another plain t-shirt, without my consent. I complained again and asked for a refund and they gave me a credit of $10. Sorry, no refunds.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 17 people found this review helpful

    Refund scam

    I bought a pair of cute printed rubber boots and they are too large. The size is not the standard size 6. I called twice and asked for return information. I was told I would receive an email with a return mailing label and instructions and then I would receive a refund.

    The reps were very nice. They said they were having system problems and it could take 24-48 hours to receive. Generally, you get something like this the minute you ask for it while the rep is on the phone.

    It is now 5 days later and no refund mailing label and instructions. Basically, they lied and I am stuck with boots I cannot wear. Never again will I buy from them.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 15 people found this review helpful

    Unhappy customer

    Very unhappy customer. Orders take forever to be shipped. They give you the run around when requesting a refund. They want you to go back and forth with PayPal to get your money back. Canceled an order September 14, and it's September 24th and I still haven't gotten my money back. I'm done with this place.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 8 people found this review helpful

    A+ from me!

    • Jasper, AL ,
    • Sep 30, 2016

    I have been a Zulily customer since 2013. I have no complaints! The one time I had to contact customer service for a small stain being on a backpack I ordered they issued a full refund, a $10 credit and told me to keep the backpack.

    I was so shocked! Most orders arrive in 2-3 weeks unless it's personalized, those always receive those in less than a week.

    I love Zulily!

    Bottom Line: Yes, I would recommend this to a friend

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