About Zulily

Based out of Seattle, WA, Zulily provides moms, babies, and kids with daily deals on a wide variety of brands in categories such as women’s and children’s clothing, toys, housewares, and more. The company was founded in 2009, and has seen a significant amount of growth ever since.

Zulily holds an A rating with the Better Business Bureau, based on 93 closed complaints within the past three years. Based on our research, the company appears to have a mixed online reputation, with the most common complaints being substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise. With this said, it appears Zulily is diligent in addressing any customer complaints and quickly solving their issues.

How Zulily Works

Zulily claims to “search far and wide” for the best deals, which change on a daily basis. In other words, one day you may find great deals on educational products, while the next day it may be focused on eco-friendly items. In order to begin receiving daily emails, you’ll need to sign up, which only involves entering your first and last names, your email address, and choosing a password. However, once you decide to purchase an item, you’ll also need to enter shipping and billing addresses, as well as payment information.

Whichever classes of items are being offered, Zulily calls their sales “events,” which begin each day at 6am PST. Some of these events only last one day, while some will last as long as 72 hours; some feature just a single brand or theme, while others will feature several. However long their events last though, once they’re done they’re done, and they often sell out prior to their end date. Because of this, the company recommends you take a look at your daily Zulily email early in the morning, and visit their site as often as you can. You can also use the Zulily app to shop from your mobile device while you’re on the go.

The Zulily website is divided into five main sections:

  1. New Today – This section features all the new events that started today.
  2. Best Sellers – Includes some of the most popular items on the site, as well as the date the events end.
  3. Last Day – Just like it sounds, this section features events that will expire today.
  4. Shop by Category – Choose from girls, boys, women, maternity & baby, home, and much more.
  5. Shop by Size – Sizes from infants to adults.

Whichever page you’re on, you’ll be able to see upcoming events for the next week. After click on one of the events, you’ll be able to view more detailed information, such as the brand and the general category.

Zulily Pricing, Shipping Options, & Refund Policy

Due to the large number of products offered by Zulily, prices can vary greatly, though a handy feature is the ability to earn $15 for each friend you refer. You won’t be charged sales tax on your order, unless you reside in Washington State, Nevada, or Ohio. Shipping charges vary depending on a wide variety of factors as well, though you’ll typically be presented with four options:

  1. Standard – Some items will include free shipping, which is usually sent via ground.
  2. Fast – Arrives in 6-11 days
  3. Faster – Arrives in 4-5 days
  4. Fastest – Arrives in 3-4 days

Obviously the faster the shipping method you choose, the more it will cost. However, you’ll be notified of all shipping charges prior to finalizing your order, which can be changed at any time.

One concern we noticed during our research is that Zulily’s return/refund policy seems very vague. According to the company’s FAQ, you’ll need to contact their Customer Service department if you’re unsatisfied with your products, and that they’re unable to accept returns on “intimate apparel, shapewear, swimsuits or rashguards, or any personalized items,” in addition to no exchanges. Other than this, no information is provided.

Pros:

  • Daily events/sales that feature a wide variety of products and brands.
  • Email alerts that provide insight into upcoming events.
  • Zulily offers a wide variety of brands across numerous categories.
  • The ability to earn $15 for every friend you refer.
  • The company appears to address customer complaints quickly.

Cons:

  • Primarily intended for women and children (very few men’s products).
  • Mixed online reviews, with some customers having complained of substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise.
  • Vague return/refund policy.

Read Next: 6 Top Tips to Buying Pre-Owned Designer Clothing Online (That You’ll Actually Love)

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50 Customer Reviews for Zulily

Average Customer Rating: 2.2
Rating Snapshot:
5 stars: 10 4 stars: 4 3 stars: 1 2 stars: 7 1 stars: 28
Bottom Line: 32% would recommend it to a friend
Showing 1-11 of 50
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  • 1 out 1 people found this review helpful

    Delivery

    • Springfield,
    • Dec 1, 2016

    I cannot believe this reviews, people before you purchase something make sure you read. I'm a Zulily shopper for about 3 years now, never had a bad experience. Everything I order is what I expected. Zulily tells you that your merchandise will arrive in 2 or 3 weeks, some I received in less than a week. Just be patient. They offer a variety of items for home, clothing at a very reasonable price. I'm crazy about perfumes, they offer Dolce Gabbana, Chanel, Lancome, Creed just to mention some. I paid 40% less than department stores, they also have low cost shipping as well some monthly payments for qualified items.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Save yourself the hassle

    Made a purchase 36 days ago and still have not received my order. Service rep was not helpful but did send me a nice e-mail reminding me that it takes 21-28 days to receive your order. Am I missing something here?

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    What you buy is not what you get

    I ordered a cute, top that was gathered in the front. What I received was a plain t-shirt. I complained and asked for a refund, so they shipped me another plain t-shirt, without my consent. I complained again and asked for a refund and they gave me a credit of $10. Sorry, no refunds.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 10 people found this review helpful

    Refund scam

    I bought a pair of cute printed rubber boots and they are too large. The size is not the standard size 6. I called twice and asked for return information. I was told I would receive an email with a return mailing label and instructions and then I would receive a refund.

    The reps were very nice. They said they were having system problems and it could take 24-48 hours to receive. Generally, you get something like this the minute you ask for it while the rep is on the phone.

    It is now 5 days later and no refund mailing label and instructions. Basically, they lied and I am stuck with boots I cannot wear. Never again will I buy from them.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Unhappy customer

    Very unhappy customer. Orders take forever to be shipped. They give you the run around when requesting a refund. They want you to go back and forth with PayPal to get your money back. Canceled an order September 14, and it's September 24th and I still haven't gotten my money back. I'm done with this place.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    A+ from me!

    • Jasper, AL ,
    • Sep 30, 2016

    I have been a Zulily customer since 2013. I have no complaints! The one time I had to contact customer service for a small stain being on a backpack I ordered they issued a full refund, a $10 credit and told me to keep the backpack.

    I was so shocked! Most orders arrive in 2-3 weeks unless it's personalized, those always receive those in less than a week.

    I love Zulily!

    Bottom Line: Yes, I would recommend this to a friend

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  • 11 out 13 people found this review helpful

    Just lost another customer

    • Bernardsville, NJ,
    • Sep 27, 2016

    Despite their long delivery waiting periods in this era of Amazon Prime and the likes of free 2-day shipping, I was still a customer because Zulily was able to get some good deals. Fast forward to 2 days ago, when I placed an order of over $100 with them and realized that I had erroneously included 2 of the same item, I quickly went to the screen of my open orders and canceled that one duplicate item and Zulily sent a cancellation confirmation within minutes. Phew! Problem solved.

    But no, today I get an email that they canceled the entire order. When I called customer service, the rep could not tell me why but was able to tell me that the entire contents of my order had been sold out. I am so done with these fly-by-night online merchants with crappy customer service.

    From now on, it's Amazon or the actual company websites. I doubt they will stay in business for long after reading these other reviews. It's time for a renewal in better customer service with these companies.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    AVOID this retailer

    • Washington, DC,
    • Sep 24, 2016

    Don't waste your precious time or money with these people. The products, especially the women's wear don't look anything like what is pictured on the site. It takes in some cases more than two months to receive your order. Most of the time it dribbles in one piece at a time. What they do is take orders from the public THEN they place an order with China.

    Also, they make returns difficult. You have to contact them and ask permission. In one order I ordered four tunics, all in the same size, but when they arrived they all were different sizes. Stay with reliable online clothing retailers, and stay away from these people.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    Never again

    • Sep 19, 2016

    Ordered a pink and red dress, $60.00 total including postage. Dress was ORANGE, cheap and nasty quality. I had to pay $14.44 for postage to return the dress. The cost of the experiment was about $25.00. Could have bought 2 far better dresses from the thrift store and not wasted my time. Wanted something nice for a special occasion. Saleswoman argued it was the right colour called pink. Shows pink on the website but looks orange.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 15 people found this review helpful

    Horrible Experience

    • Crestview, FL,
    • Sep 18, 2016

    I shopped Zulily for the first time on Labor Day Monday for the Holiday Sales, not only for myself but for Christmas too. I don't get much free time because I work so much and instead of doing other things or shopping other companies, whom I always have success with, I shopped Zulily.

    Then on Tuesday I get a shabby email which the company knowingly knew was not true. It said it that after I spent hours of shopping online with them, catching the sales, that my "orders were all Uhm... another lie.

    So I being concerned but wary of Zulily, call and of course it was NOT my bank card, in fact my bank had already APPROVED ALL 3 of my orders on that day. THEN I waste my time calling them back and they tell me, well it was a triggered alert and for me to go create a new account if I wanted to order anything.

    I asked about my order and all the time I spent on it and that I did nothing wrong. They said they could not help me - the order was

    That is all time WORSE company attitude. All the LIES THEY TOLD me, getting me upset and concerned OVER NOTHING. And their lack of professionalism and laziness, careless customer care, not sure how they can justify them not telling the truth, and treating their customers who place orders with them with a little more sincerity and care. A company who blatantly lies and cares less, for no reason at all, is scary in this day and time and I am in awe of what I have experienced.

    They have no professionalism and I no longer have any confidence in such a company and I am surprised they remain as big and in business with those type of operations. So please be aware and don't believe anything they say in email or over the phone as if it is the gospel or truth. Follow up and do your own research. They should not be treating people and customers this way.

    I told them I would share with others, for the first time in my life, the truth of what I experienced with them because it is super unethical and people like myself deserve to know and be warned. Sad because I thought I had accomplished so much on Labor Day and I regret ever choosing them to shop with. I am sticking with companies I know to be professional, honest and sincere with their customers.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    Unreliable Size & Quality

    I have ordered a few women's items from Zulily. Many of the items pictured are not the same as expected. The material looks easy to care for, but it is rayon which has to be hand washed and ironed. I don't mind if the clothing has to be dry cleaned, but hand washed is labor intensive.

    Also, the sizing is difficult to determine. I have ordered what should be my size but the items are snug or way too large. I will donate these items because there is no customer service or way to return these orders. I am no longer a Zulily customer.

    Also, the number listed to call customer service is not in service!

    Bottom Line: No, I would not recommend this to a friend

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