About Zulily

Based out of Seattle, WA, Zulily provides moms, babies, and kids with daily deals on a wide variety of brands in categories such as women’s and children’s clothing, toys, housewares, and more. The company was founded in 2009, and has seen a significant amount of growth ever since.

Zulily holds an A rating with the Better Business Bureau, based on 93 closed complaints within the past three years. Based on our research, the company appears to have a mixed online reputation, with the most common complaints being substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise. With this said, it appears Zulily is diligent in addressing any customer complaints and quickly solving their issues.

How Zulily Works

Zulily claims to “search far and wide” for the best deals, which change on a daily basis. In other words, one day you may find great deals on educational products, while the next day it may be focused on eco-friendly items. In order to begin receiving daily emails, you’ll need to sign up, which only involves entering your first and last names, your email address, and choosing a password. However, once you decide to purchase an item, you’ll also need to enter shipping and billing addresses, as well as payment information.

Whichever classes of items are being offered, Zulily calls their sales “events,” which begin each day at 6am PST. Some of these events only last one day, while some will last as long as 72 hours; some feature just a single brand or theme, while others will feature several. However long their events last though, once they’re done they’re done, and they often sell out prior to their end date. Because of this, the company recommends you take a look at your daily Zulily email early in the morning, and visit their site as often as you can. You can also use the Zulily app to shop from your mobile device while you’re on the go.

The Zulily website is divided into five main sections:

  1. New Today – This section features all the new events that started today.
  2. Best Sellers – Includes some of the most popular items on the site, as well as the date the events end.
  3. Last Day – Just like it sounds, this section features events that will expire today.
  4. Shop by Category – Choose from girls, boys, women, maternity & baby, home, and much more.
  5. Shop by Size – Sizes from infants to adults.

Whichever page you’re on, you’ll be able to see upcoming events for the next week. After click on one of the events, you’ll be able to view more detailed information, such as the brand and the general category.

Zulily Pricing, Shipping Options, & Refund Policy

Due to the large number of products offered by Zulily, prices can vary greatly, though a handy feature is the ability to earn $15 for each friend you refer. You won’t be charged sales tax on your order, unless you reside in Washington State, Nevada, or Ohio. Shipping charges vary depending on a wide variety of factors as well, though you’ll typically be presented with four options:

  1. Standard – Some items will include free shipping, which is usually sent via ground.
  2. Fast – Arrives in 6-11 days
  3. Faster – Arrives in 4-5 days
  4. Fastest – Arrives in 3-4 days

Obviously the faster the shipping method you choose, the more it will cost. However, you’ll be notified of all shipping charges prior to finalizing your order, which can be changed at any time.

One concern we noticed during our research is that Zulily’s return/refund policy seems very vague. According to the company’s FAQ, you’ll need to contact their Customer Service department if you’re unsatisfied with your products, and that they’re unable to accept returns on “intimate apparel, shapewear, swimsuits or rashguards, or any personalized items,” in addition to no exchanges. Other than this, no information is provided.

Pros:

  • Daily events/sales that feature a wide variety of products and brands.
  • Email alerts that provide insight into upcoming events.
  • Zulily offers a wide variety of brands across numerous categories.
  • The ability to earn $15 for every friend you refer.
  • The company appears to address customer complaints quickly.

Cons:

  • Primarily intended for women and children (very few men’s products).
  • Mixed online reviews, with some customers having complained of substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise.
  • Vague return/refund policy.

Read Next: 6 Top Tips to Buying Pre-Owned Designer Clothing Online (That You’ll Actually Love)

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87 Customer Reviews for Zulily

Average Customer Rating: 2.1
Rating Snapshot:
5 stars: 15 4 stars: 5 3 stars: 3 2 stars: 11 1 stars: 53
Bottom Line: 25% would recommend it to a friend
Showing 1-11 of 87
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  • 1 out 2 people found this review helpful

    I should have listened to the negative reviews!

    I should have read the reviews! Please believe all the negative reviews you read; they are all true!

    I purchased a blouse for $37.74 on 4/14 that fell apart in the wash the first time I washed it today! I purchased a SNAP polaroid and film for the camera; the film was for a different type of camera.

    Going through bank statements today, they deducted $34.99 and $35.00 on April 6th. When I emailed they suggested I call. I called and they told me to email a screenshot of my bank statement. I emailed the screen shot and they tell me to call. After I (hopefully) get my money back, I will never do business with this company again!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Horrible customer service for a fraud issue

    Someone hacked my Zulily account that was linked to my PayPal. Several thousand dollars of purchases were made overnight. When I woke up and found the transactions in my email, I emailed Zulily right away and told them that the 13 transactions were fraudulent.

    The customer service agent looked up my information and asked me which orders. I told her all of them. I made no orders that night at all, none. She said she was canceling the orders and turned me over to the fraud department. They talked to me about what happened, and we changed my information/account/passwords. I started getting emails about canceled transactions and refunds. I thought, thank goodness I called them right away and got everything handled.

    Fast forward two weeks. My bad for not checking back. Zulily ONLY refunded me three transactions out of the 13!

    Zulily's response currently was that they had already shipped the items purchased overnight when I called at 6:50 am in the morning that same night/morning (hours of the purchase, before Zulily based in Seattle could ship) to cancel everything and inform them of the fraud.

    So they stopped three items from being sent to a fraudulent address but ALLOWED ten other orders made the SAME night to be shipped to the reported fraudulent address!

    The woman who ordered all of this fraudulently got a ton of the ordered items. Zulily just MAILED them to her.

    Zulily basically said "get PayPal to give you the money back. Sorry, we can't help you."

    So disappointed. I will never shop there again.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    If I could give zero stars I would!

    First of all, they represented a pair of pants as cotton, and they were that slimy polyester. Also, they don't offer returns, only store credit! And this is after they withhold for a RESTOCKING FEE! With all the ease of shopping on commerce out there, I recommend shopping elsewhere!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful
    Updated review

    A lesson

    They did reply to emails very fast, but seemingly they did nothing to solve the problem.

    At the time I clicked "Confirm Order," the amount of money to pay for that order was charged immediately from my bank account. The customer service explained that it was not a real charge; it was just pending payment status. When the order was canceled before their shipment, that pending payment would have fallen off of authorization after 3-5 days. If you also encounter this case, no need to be frustrated. If you use a credit card, after 3-5 days, you will see your money back to your account. However, if you use a debit card, it will take 30 days.

    Unfortunately, I used a debit card, so I had a frustrating shopping experience at Zulily. Anyway, after 30 days waiting and worrying, my money was back to my bank account.

    Bottom Line: No, I would not recommend this to a friend

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    • Previous review
    • May 12, 2017

    Highly caution!

    Zulily cheated my money from my Visa debit card.

    Here is my case. On April 10, 2017, I ordered four perfume bottles costing a total of $188.70 from the Zulily website. At the time I clicked "confirm order," $188.70 was immediately charged from my bank account. Then, in that night, I found out bad reviews of Zulily online, so scared of what I found, I quickly contacted Zulily to cancel my order. They quickly helped to cancel my order on April 11th and stated that "no money was charged from your credit card for that order and that after 3-5 days, it will be fallen off of authorization."

    I have been waiting for nearly 30 days, but my $188.70 still hasn't returned back to my bank account yet. Whenever I contacted Zulily customer service, they always confirm that they didn't capture my money, it is only in pending status. As my shopping experiences from Amazon, Sephora, and FragranceNet, when they canceled my orders, the amount of money paid for that order returned back to my bank account immediately, no need to wait for any day. When I clicked "confirm order" on Amazon and Yves Rocher websites, the amount of money to pay for that order is not charged immediately from my bank account, but it is only charged when they clicked "confirm my order" and prepare to ship. That is to explain about pending status.

    However, shopping on Zulily site is very risky. At the time we click "confirm order," that amount of money to pay for the order is charged immediately from our bank accounts. However, when we contact Zulily to ask for a refund as the orders were canceled, Zulily keeps saying that they didn't capture the money. What am I supposed to do now? Why does no one report Zulily to police in the USA?

    (read moreread less...)

  • Not good quality or sizing

    Asian sizing means nearly everything I ordered was smaller than the sizing chart on the website. A $45 denim jumper sized Medium (chest size 35") actually measure just under 32" and crushed my fairly small breasts.

    A return was accepted with shipping and restocking fee deducted from my "store credit." So I have to order from them again? A flared white tank top is so translucent and thin, I'll probably end up donating it. A 3/4 peasant top fits and isn't see through, but I had to remove buttons and sleeve tabs because they were so shoddily sewn on in white thread on a dark garment. The bottom hem looks like it was sewn by an 8-year-old (which indeed it may have been).

    I wish I could have attached a photo of the crooked contrast stitching which I may rip out and redo in a color that actually matches the shirt. Most items are made in China. I will use my store credit but won't be shopping from them again.

    Bottom Line: No, I would not recommend this to a friend

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  • Poor quality and damaged products

    I have ordered a few items from them and was disappointed on every item. It takes forever to receive and every single thing has arrived damaged or misrepresented. The company gives you the run around about excepting returns and blames vendors for issues.

    Bottom Line: No, I would not recommend this to a friend

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  • Don't shop here

    • Los Angeles, CA,
    • May 8, 2017

    (1) Total violation of privacy. Zulily messaged me on Facebook, even though I did not use Facebook to sign up into their account, and I did not use the same login email for their account as I do for Facebook. They had to go out of their way to get my information. It is totally unacceptable that they should use an email address not actually given to them, or to contact customers via social media uninvited.

    (2) I had my package sent to the address I was going to be at based on their stated shipment timeframe. Then I got an email saying that it was coming significantly sooner. Great. Except I was not going to be at that address when it arrived.

    First, I called UPS directly to see if they could redirect my package. I was told that since it wasn’t exactly a UPS package, but rather a UPS Mail Innovations package that was going to be handed off to the post office, I had to call the shipper Zulily themselves.

    I did. The lady who picked up punted to the post office. I asked if she could call them for me and redirect the package since they are the shippers. She claimed she couldn’t look up the phone number because non-work-approved websites can’t load on her computer.

    First of all, does anyone else believe that this lady does not have her own smartphone from which to look this up if she really wanted to be helpful?

    Secondly, I don’t know if I believe that she didn’t have access to the United States Post Office website, especially since every transaction they do with a customer involves some sort of shipment, and I’m betting many, if not all, involve the post office. How else are they supposed to keep on top of shipments themselves without a way to communicate with the post office from work?

    I looked it up for her. She kept on waffling. She said she would try to call, and either way, she would update me.

    I have had no updates. Do their phones also not work, then?

    Another representative told me that they don’t have the authority to redirect packages. I do not believe this at all, you are the one who sent it, after all. And you have the tracking number, which is the only information you yourself give the customer, who would then be able to redirect packages. I suspect that what happened is, if she bothered to call the post office at all, she was told what I was by the postal office, that I had to pay $12 and get an additional priority mail label, so she didn’t redirect my package.

    I can understand if the issue were my fault, but I chose my address solidly based on their own shipment timeframe. This wasn’t a difference of days, but weeks.

    Based on such poor customer service (by which, I don’t mean an inability to handle an issue, but rather, the entire attitude was that it wasn’t something she wanted to handle at all) I don’t really see the point of doing business with this company, especially since this may result in the loss of package.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Clothing doesn't stay in good shape for long. If it seems too good to be true...

    Clothing can be expensive and reasonable. You have to be careful. If it says to handwash; be sure to follow directions. I got some nice things and not so nice things. Be sure to check the charts!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Missmarked shirt

    • Spring Branch, Texas,
    • Apr 27, 2017

    I ordered a 1X shirt, and the shirt that was sent to me was not a 1X. It was so small that it was probably a size Small. I requested a return authorization and was told that with the return fees (plus I must pay for the return postage), I would only get $2.00 in store credit.

    I decided to give the shirt to a friend instead of returning it for such a small reimbursement. I will not shop at Zulily again and intend to tell my friends of their ridiculous return policy on a misrepresented item.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Price markups

    • Orange County, CA ,
    • Apr 26, 2017

    Do your research before committing to a purchase. Most items are marked as being discounted off a higher price than other sites. You are not getting a good deal like you think. Now this doesn't apply to everything, and there are some good deals, but I would still do a quick search for the product to see what other stores and prices there are. I've posted examples on their Facebook page of the price differences for some child items. As much as $10 more, and shipping costs to boot. Not worth it.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    False advertising

    • Dallas, TX,
    • Apr 26, 2017

    I bought a couple of framed posters that are supposed to be 72x48, but what I received were 23x15. I talked to a couple of rude reps, and they refused to do anything about it. I asked to talk to a manager, but they claimed there are none available. I am trying to return the items, and now they want to charge me for return shipping and restocking fees.

    No sense of customer service, no integrity. Total rip off. Stay away.

    Bottom Line: No, I would not recommend this to a friend

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