BetterHelp Reviews - See What Customers Are Saying

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BetterHelp

Overall Rating

4.7

3120 Customer Reviews

Summary

BetterHelp is an online counseling platform that will pair you with a professionally licensed counselor. Access to counseling can be scheduled at any time, anywhere, and through any smart device. The efficacy of BetterHelp is linked to provider skill and intervention protocols, but there are some drawbacks if you fall into certain categories of needs and it’s not covered by your insurance provider.

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Customer Reviews

4.7 Stars out of 3120 Reviews
5 Star:86% 4 Star:7% 3 Star:0% 2 Star:0% 1 Star:4%
95% Recommend This Service
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Posted on Jul 29, 2023

Therapist getting therapy and it’s working!

By Jessica D. , Middletown, DE

I have had the best experience with my therapist. He is extremely supportive to me. He communicates daily on the message board. He reads my journals that I share with him and provides insight and helps me process my thoughts. He is encouraging, open, very skilled, and works with a flexible schedule! He is just kind and compassionate. Humble and genuine. His authentic style is so welcoming. He listens, remembers what you say, and truly has a heart to help.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ability to be seen virtually. I am injured and am not able to drive, this makes my life easier.

Ability to receive financial assistance. On medical disability and BetterHelp wants to help me. They offer discounts to me so that I can be a BetterHelp member.

BetterHelp customer service is phenomenal, always professional and timely with answers.

Making appointments can be difficult. My therapists makes my next appointment before we close for session. That is very helpful!

Helpful Review? 1 Person Has Voted

Posted on Jul 29, 2023

Review

By Keith G., Gilbert, SC, Verified Reviewer

This service has been amazing. You're able to receive individualized, group support, and class therapy. It has been a lifesaver.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Telehealth

Trauma support group

Individualized therapy

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Jul 29, 2023

Very helpful and super flexible

By Tom K., Wilmington, DE, Verified Reviewer

I love the ability to keep in touch through messaging. It allows me to express my thoughts anytime, night or day. Response time from my therapist is exceptional. I highly recommend BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of use

Flexible

Portable

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Jul 28, 2023

Why this is a helpful tool

By Jerry J., Columbus, OH, Verified Reviewer

Amazing. As a mental health nurse, I have been recommending therapy for everyone but not practicing what I preach. And now I am. BetterHelp makes it easy and convenient to get therapy. And overall, I must say, I’m happier. I still have issues. But my therapist and I are making great work on solving and recognizing my problems.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Matching me with an amazing therapist

Tools to use outside of therapy sessions

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Jul 28, 2023

I thought it wouldn't be for me

By Gavin M., Tallahassee, FL, Verified Reviewer

I was worried that I would be wasting my time and money but I was more comfortable with BetterHelp than going somewhere in person. You can message your therapist anytime on the message board, choose between a phone call or video call for sessions, and you can change your therapist at any time if you feel that the first pick wasn't right. It allows you to be as honest as you can be with yourself because there isn't the pressure of trying to answer someone face-to-face.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Comfortability

It's all on you

Helpful Review? 1 Person Has Voted

Posted on Jul 28, 2023

Organized and adaptable

By Chelsea O., Ulsan, South Korea, Verified Reviewer

BetterHelp is a wonderful platform that allows one looking for mental clarity to find the right therapist match. You can browse through a catalog of therapists to find an expert that fits your specific needs. The therapists are available for a live one-to-one session once per week and chatting any time. What is especially neat about this platform is the variety of services to clear your mind and gain new knowledge. You can write daily journals, join live informational sessions (included in membership), and the management team always replies very quickly with the utmost empathy. If you miss sessions due to “life,” they are very accommodating and will offer refunds or other options to extend your membership or give discounts. I really appreciate it. Thank you.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Flexibility

Application design

Free seminars

My first therapist ghosted me

The journal writing prompts aren’t helpful

30 minutes is sometime too short

Helpful Review? 1 Person Has Voted

Posted on Jul 28, 2023

Transformative

By Siobhan A., London, United Kingdom, Verified Reviewer

BetterHelp offers a truly amazing service — it makes navigating what is sometimes scary and daunting so easy and flexible.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The customer service is fast, efficient, and very helpful

The platform itself offers a smart and easy way to interact with your therapist, record reflections and access resources

My therapist has the exact right expertise I need

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Jul 28, 2023

I'm really listened to

By Rachel M., El Paso, TX, Verified Reviewer

I found the app easy to use. I was matched with a therapist rather quickly. I feel important. I feel like I'm handling my anxiety and stress much better.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

How easy it is to use

The name is easy to remember

I was matched rather quickly with a therapist

My video was hard to access on the first try

My video froze briefly during a session

Helpful Review? 1 Person Has Voted

Posted on Jul 28, 2023

Easy and effective

By Lorena W., Los Angeles, CA, Verified Reviewer

I had a great experience with BetterHelp. The process was easy. I completed the questionnaire and soon after they connected me with a therapist. It is an affordable effective way to get help when you need it. I highly recommend it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy

Quick

Efficient

Effective

Sometimes we have internet connection issues

Helpful Review? 1 Person Has Voted

Posted on Jul 28, 2023

Quality therapy, cost effective, and super convenient for a busy schedule!

By Jenny M., Troy, AL, Verified Reviewer

With my work schedule, I was needing therapy that would work well with non-business hours. BetterHelp provided me with a therapist that not only offers Friday evening therapy sessions but even weekends. In addition, I travel a lot for my job, so I needed a therapist that could either provide phone or video sessions. BetterHelp allows their therapists to connect with you over the phone or on video chat. I use the video chat feature, so it feels like I'm still in their office. For $360 a month, I'm provided access to my therapist by text messages at any time and a conference once a week. When I was seeing a therapist in person, it was costing $60 a session per week. However, I had to constantly use leave time or go on my lunch break. So, for a little extra a month, I can work my sessions in on my off time and avoid taking leave or sick time. For me, it is worth it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Cost effective

Virtual session

I wish part of the cost was covered under my insurance

Helpful Review? 1 Person Has Voted

Posted on Jul 28, 2023

Excellent resource when you need it

By Emily W., Cuenca, Ecuador, Verified Reviewer

BetterHelp is a great and cost-effective resource when you need guidance in your life. There are licensed professionals from all over the country on the site. They will pair you with a therapist or you can choose your own. Additionally, you can do a free group therapy session once a week as well. There is the option to do phone, video, or chat for your sessions as well. I like that they make things flexible and easy, because when you’re feeling down and out, you need easy. Or at least I do. BetterHelp is helping me to gain some clarity and insight about a challenging time in my life, at an affordable price. Thank you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Cost

Convenient

Free group sessions

Availability outside the US

No free intro session option

Helpful Review? 1 Person Has Voted

Posted on Jul 27, 2023

Great service, bit of a financial burden

By Peter D., Dublin, Ireland, Verified Reviewer

I got a great therapist, and the sessions really helped. There are great features to the website like daily journals and group sessions, which I didn't really get to use but they seem great.

My only hangup was that I only had time for the one-on-one sessions and you're paying no matter how few you use. Just didn't suit my lifestyle and at 60-something euro a week, it's a lot of money with the current cost of living. Delighted I tried it, happy with the outcome, but did struggle a bit to pay it. The different time zones with the therapist is hard to navigate sometimes but I suppose that's how they maximize the number of therapists available.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

One-on-one sessions

Journal

The price

The majorly different time zones

Posted on Jul 27, 2023

So very grateful

By Kathy C. , Bronx, NY

In the many years of dealing with therapy, this is the first time I have ever wanted to speak with someone without the fear of saying anything wrong, and they might hospitalize me. I feel very relaxed and comfortable.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

My therapist really relates to me

Gives me so much bigger hope

Looking forward to the future with Tera

Too short of time

Phone connection on my iPhone

Posted on Jul 27, 2023

Quick and great help

By Soraia Q., Germany, Verified Reviewer

As an individual who values their mental well-being, I cannot recommend BetterHelp enough. They helped me a lot to take care of my mental health, offering a convenient and effective means of therapy right from the comfort of my own home.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Awesome therapist who listens to my problems

Raised questions by my therapist

Dedicated time to focus on myself

Helpful material to learn

Fair notice period/terms and conditions

UI is a bit old-fashioned, but not a big deal

Posted on Jul 27, 2023

Great counseling

By Randall P., Salt Lake, UT, Verified Reviewer

BetterHelp has given great options for great counseling. You sign up, get paired with a counselor, then get great help. The professionals you encounter are always the very best.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Assistance with payment if needed

Good counselors, every time

Not free

Auto bill credit card

No chance of in-person counseling

Posted on Jul 27, 2023

For anyone

By Taylor S., Ashland, OH, Verified Reviewer

I absolutely love BetterHelp. It has made it easy to go to therapy and affordable. I got lucky with my first match with a therapist being a great fit. It has made my therapy experience very enjoyable. It also works great as I’m a working mom and don’t have a lot of spare time.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordable

Easy

Schedule friendly for anyone

No “cons” were specified in this review

Posted on Jul 27, 2023

Good alternative to traditional therapy sessions

By Andreya A., San Francisco, CA, Verified Reviewer

Overall, I have had a good experience utilizing BetterHelp. My therapist has been wonderful and the ease of having video sessions has made therapy more accessible than traditional in-person meetings.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The wide variety of skilled therapists available.

The ease of communicating through email, etc., via the BetterHelp App.

The workshops and group webinars provided in addition to the individual therapy sessions.

Sometimes the video call connection can be glitchy.

Email delivery can be slow at times.

Video and audio quality could be clearer and upgraded.

Posted on Jul 27, 2023

Flexible to meet all schedules

By Michelle V., Pekin, IL, Verified Reviewer

It will be fast approaching one year since I've been using the BetterHelp network. I've been seeing Dr. Ford for that entire time. I have attended group sessions as well. I have had homework presented to me through my therapist by way of worksheets and things that help me think about what's going on and help me process life changes without having extra anxiety placed on me. The fact that the BetterHelp network is so flexible it can meet around your schedule, and your flexibility through video through phone or messaging makes a world of difference and trying to seek help to better yourself. I would recommend this program to anyone that needs someone to talk to.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Flexibility

Responsiveness

Sliding fee scale

No “cons” were specified in this review

Posted on Jul 26, 2023

Great application

By Jessica R., Austin, TX, Verified Reviewer

BetterHelp has been an excellent way for me to connect with a therapist. I don't have to worry about traveling or taking time off work, and I am really enjoying the therapist I was matched with. I'm looking forward to my journey to better health/wellness.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy-to-use app

Love the journaling digital files

So convenient

No “cons” were specified in this review

Posted on Jul 15, 2023

When you feel like there isn’t any hope

By Brittany S., Indianapolis, IN, Verified Reviewer

I was skeptical of the nontraditional brick-and-mortar therapy. I figured this app was a scam for your money. It was easy to think that because my headspace was in such dire straights. With treatment facilities not accepting the little insurance I had and old therapists I saw charging $250 an hour, I became hopeless. I was suicidal, and though the people on the phone wanted to help, they couldn’t due to lack of money/insurance. I was still trying to hold on to a job, survive, and get the help I knew I so desperately needed. This app literally saved my life. With the accessibility of appointments in an array of options, and mental health professionals teaching classes, I found my way. I’m not cured, but I am hopeful. I dream of positive things now, not ways to end my life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Accessibility

Variety of services

Tailored therapists to our needs

Sometimes therapists are so booked it can’t be every week you meet

Sometimes therapists have to reschedule and if you are desperate that can be detrimental

I am not a fan of journaling so the reminders are kind of annoying

Posted on Jul 15, 2023

Teacher discount suggested!

By Emily B., Denver, CO, Verified Reviewer

I have found the therapist of my dreams through BetterHelp, so thank you for that. It’s very expensive though and I wish you would consider a teacher/front-line worker discount or consider working with insurance. Mental health should be affordable for EVERYONE. Also, please let people book more than one week at a time! That can be really annoying.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy to use

Good selection of therapists

Good variety of times

Too expensive

Not able to book more than one week at a time

Offer more features (articles, books suggestions, etc)

Posted on Jul 14, 2023

The name says it all

By Lorri G., Washington, Verified Reviewer

The name says it all! BetterHelp is to mental health support what Uber is to the transportation business — next level! Meets you where you are. Thank you so much. This is a service and therapy to last a lifetime for generations to come.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Ease of use

Flexibility

Accommodating

No “cons” were specified in this review

Posted on Jul 14, 2023

Life saver

By Ashley O. , Chicago, IL

Before I started BetterHelp, I was a mess. I was having anger outbursts, crippling anxiety attacks, and depression so severe I was thinking about suicide. Now that I have someone I can speak to who I know wants to help without judgment and someone who actively checks up on me for no reason other than they care, has done wonders for me. I have tools to better navigate my anxiety and my depression. Without BetterHelp, I strongly believe I would have self-sabotaged my relationships and lost my support system because I had no way of knowing what was wrong with me.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Flexible schedules

Picking my own therapist

Knowledge bases of their therapists

The app

Posted on Jul 14, 2023

Great experience except for technical issues.

By Casey K., Homewood, IL, Verified Reviewer

The communication between my therapist and me was excellent and timely. I never felt time was wasted and I benefited from my time with the doctor.

My only critique is that the platform was a bit glitchy during our sessions, however, we were able to overcome it. You can imagine it is a challenge in this kind of work to maintain a connection, but we did.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

I liked my therapist very much. I lucked out :)!

Good communication booking appointments or sharing materials.

Flexible scheduling.

I found the platform to be glitch-y. Felt flimsy.

Posted on Jul 14, 2023

Never knew I needed this!

By Neiundra M., Tuscaloosa, AL, Verified Reviewer

I was a person who didn’t believe in therapy. I lost my mom almost a year ago, and I currently just joined BetterHelp. The therapist I was paired with has been the greatest. It’s truly something I never knew I needed.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The therapist

The fact the app works with you financially

No “cons” were specified in this review

Posted on Jul 14, 2023

It truly is helping me.

By Dawn S., Harlem, NY, Verified Reviewer

I looked at a lot of online sessions and BetterHelp stuck out to me.

Why, you may ask? Because when I saw the name and read a brief description of the services provided it began to call to me. Always go with your mind and gut as well.

I looked at the reviews given on FB and saw that I could have a Biblical slant and it all came together. I even prayed about which one to go for and BetterHelp won out.

I sincerely hope when you choose, keep in mind this is personal and real for you, and I have complete confidence BetterHelp will work for you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

I liked most that it was Biblical oriented

I liked that I was listened to seriously as me

I liked that it is affordable for a senior person

No “cons” were specified in this review

Posted on Jul 14, 2023

A life-changing tool

By Georgia C., London, United Kingdom, Verified Reviewer

BetterHelp came in at the perfect time to my life. I arrived at BetterHelp at a very low point and have found the journaling, the tips, and the video therapy sessions with my therapist so incredibly valuable. It’s so convenient and can all be managed through your phone.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The convenience

My therapist

The journalling

No “cons” were specified in this review

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