BetterHelp Reviews - See What Customers Are Saying

I’m better on phone calls than talking in person sometimes, anyway. This is the perfect setup for me. I’ve gotten help with my divorce, raising my child, and coping with some of the unexpected that comes with my child, and I’ve gotten tools to help me with all of it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have been in and out of therapy since I was 5 years old, and I'm 27 now! This is by far the best experience with a therapist and company that I've ever had. They matched me perfectly with a therapist to fulfill my needs which is extremely difficult given my history. I'm on a fixed income and wasn't able to start immediately so they had reached out to me to see why I hadn't signed up yet and I was waiting for my payday and they gave me additional financial aid on top of what I already qualified for. Their customer service is so sweet and goes above and beyond. I actually feel like I'll be able to accomplish my therapy goals because of this platform. I feel understood and cared about by my therapist, and always have a way to contact her. Well worth the money any day!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I totally love BetterHelp. You can choose what type of therapist you would like. Age, male or female, experience level. And you can choose how you want to speak with them, phone, video chat, or text chat. If it doesn’t work with someone, you can choose another. When I missed a session due to an internet issue, they quickly issued me a credit for another session.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for 1 year. I first met with a kind and helpful therapist. She provided some great support, and after a couple of sessions, I decided I'd like to get a second opinion with a different therapist. The process of switching to a new therapist was very easy! I felt an instant connection with my next therapist, and we have been working together for almost a year. She is a wonderful listener and asks thoughtful and prompting questions, which have helped me to grow in my own thinking. She seems to truly care and I feel like we share a friendly, but professional relationship. I am thankful for the ease of meeting online and at times that work best for my schedule. Counseling can be challenging, and I am grateful that BetterHelp has made it as easy as possible, while still getting quality care.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Best decision I could have made was to join BetterHelp. I was worried at first and thought I wouldn’t last long using this service, but it’s been great so far and I would highly recommend this to anyone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been to therapy off and in throughout the years. Living in a new state meant finding someone new to work with. But it had to be easy and I really didn’t want to drive to someone’s office. I have found BetterHelp to be a really good solution. They recommended a therapist who is great. My therapy calls are from my home. I choose to do video but if I could, I choose voice only. The interface for scheduling, connecting for our session, and messaging my therapist is very easy. I highly recommend BetterHelp for an effective and easy therapy experience.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been such a massive change to my life for the better. I'm honestly so glad I took the step to get help and tried it out. It's amazing and I'm shocked at the price you pay for what you're getting. I'd recommend it to anybody who is looking for help. It feels like a small step, because it's all online and very accessible, but actually it's made such a difference in my life already and I've only been using it for two weeks.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been very pleased with BetterHelp. It matched me with a great therapist. It is reasonably priced, and has many different resources, including journaling, messaging, and groups. I would recommend it to people who are having difficulties finding counseling.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an amazing service for people like me. I will always come back to BetterHelp when I need therapy service.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My experience was great it was hassle free and I was able to be seen quickly. I would definitely recommend the services to others.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is great! BetterHelp is probably the cheapest form of therapy out there and they have great therapists. I’ve moved states and had to switch therapists and it’s so easy to change therapists if you aren’t feeling that they’re the right one. I always find the one I’m comfortable with. BetterHelp is easy to use; I love that it has options of how to talk to your therapist for people that are like me.. haha. BetterHelp has helped me through my worst moments. I’m grateful for BetterHelp and the great therapists they have. I will keep recommending it!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It's very easy to use and it seems very user-oriented. I tried virtual therapy before and it felt like such a waste of time and emotional capacity. But BetterHelp is actually great for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Honestly, BetterHelp has been nothing short of amazing for me. Being a young woman, working full-time and living on my own, I didn't think I'd have the time or the money to get the help I needed.

When I first heard about BetterHelp (via a YouTube ad) I genuinely didn't take it seriously. A therapy...app? No thanks. I didn't see any value in something like that. Therapy for me had always been an in-person thing since I was a child. My therapists rarely were a fit for me and barely respected me, which I believed was the norm for therapy at this point. I didn't even want to give BetterHelp a try.

When I was a "rock bottom" with my drinking and family problems, not to mention the stress of work, bills, anxiety, depression, and so many self-destructive lifestyle choices, I didn't think anything, especially a "therapy app," could help me. Yet, I tried it. And I am so happy that I did.

Working the shifts that I do, it is impossible to have any sort of set schedule. This is why BetterHelp is absolutely perfect. I can schedule sessions that work with MY schedule, not the other way around like I'm used to. I chose a therapist that works for ME, and when I happened to not feel that the one I chose was the right fit, it was extremely easy to switch to one that did. I really love that because with past, in-person therapists, it wasn't exactly the easiest to switch, and I often felt trapped in a situation that was originally supposed to help me.

My current therapist, Dawn, has helped me so much in these past 5 to 6 months; more than a therapist has been able to help me. She conveys an understanding that she is there to help, and is respectful of my boundaries. She keeps up with me, sending me messages even when I'm in a state where I can barely make it to work, let alone carry a conversation.

BetterHelp is a simple-to-use and reliable site. Talking with a therapist or attending a live session isn't a hassle, and is very convenient for those who work odd shifts or live a busy life. You can talk to your therapist over text, which to me is brilliant. I like that feature most, because face-to-face can be anxiety-inducing for me, and probably for many people.

Overall, BetterHelp is a five-star service. It's convenient with my schedule, and makes it easy to get the help I need despite constantly working. It's loads cheaper than other therapists I've been to, as well. This is a genuinely life-altering thing. I recommend it to anyone who is struggling and needs help. I cannot recommend BetterHelp enough!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have had a highly positive experience with BetterHelp and would recommend it to anyone who needs more social support and a caring provider to help along the way.

This is a no-nonsense service that gets you connected to a provider right away. You work at your own pace, in your own way, and it can be life-changing to not have to wait or have barriers to getting help when you need it, in a way that works for your own life! I would absolutely recommend it as a first stop for mental health care!

I have benefitted from BetterHelp both as a place to work (I am a therapist) and as a person who needs professional, caring support for life's challenges.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was so easy to request help and they responded quickly with a therapist match! The video sessions at home were convenient and worked well! I procrastinated a long time before I contacted BetterHelp, but I am so glad I finally did! It was one of those, “I should have done this a long time ago” kind of thing, lol.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It’s flexible and you don’t even need to miss work/find a sitter to watch your kids, which is HUGE for me. The therapist I was matched with is, quite frankly, one of the best therapists I have ever had. And since most insurance companies don’t like to cover mental health appointments (which is absurd), BetterHelp offers a reasonable price for exceptional help. If you’re on the fence about starting, jump over that fence and do it. You have very little to lose and everything to gain!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have done in-office therapy before and wasn't sure if online would work. I was wrong because I have been paired with a therapist that fits well with me and answers spot on to my questions. And she evokes thoughts and answers from me that help me to move forward in my healing. I love group sessions and the webinars also. Thumbs up to BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was suggested to me by my former therapist. I immediately went online to find out more about it. It is very easy to use.

My first therapist was a fine person but I could tell we weren't a good fit. (I've had a lot of experience with many therapists in my journey.) So I just clicked on the "Find a new therapist" button and my current therapist was suggested.

I've worked with Mary for many months now and am happy to report that I pick the correct one.

I highly recommend that people should try it. It is so easy to stop if you are not happy or to change to a different therapist.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

After having tried therapy before, virtually and in person, and not feeling like anything was going to work, I gave BetterHelp a chance. The first therapist I was matched with on BetterHelp help wasn’t the best for me and I’m so glad I was able to get rematches quickly because my therapist now is an angel on earth. If you too feel like you haven’t found the right therapist for you that is okay. You are already doing the things to get the help you want for yourself and it’s out there!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

An attuned therapist that listens provides dynamic feedback and support, and helps build transferable skills to deal with everyday situations, relationships, and challenges.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

What I like:

- Clear design and interface without too many features.

- The choice to use the app or the browser version.

- Always fast and friendly replies from customer service.

- We can choose between video calls, phone calls, or just chatting.

What could be improved:

- Some advantages are mentioned briefly in marketing bits and the faq, without any details to be found anywhere, forcing us to contact customer service each time.

- You cannot choose your first therapist.

- When you change therapist, the list of therapists you get is not very exhaustive and often doesn't follow your selected preferences in the questionnaire (for example, I asked for a female therapist only, and half of the results were male).

- If you change the country of residence, you can only change your displayed timezone but not the area inside of which your therapist will be selected, making it difficult to book.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

To be honest, I was hesitant to do therapy, but it’s been a wonderful experience. Finding a therapist was easy and my therapist is great. Wish I had known about BetterHelp years ago!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Everyone needs therapy at some point in their life. BetterHelp makes it a no-brainer. It’s easy, it’s professional, and the therapist I’ve had has been outstanding. I thrive more and more with each session.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This is the best service I have ever experienced. I’ve had therapy in the past and it didn’t work. I still needed to speak to someone. This time around my therapist is amazing. She is understanding, honest, and caring. I recommend her to everyone.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I wouldn’t be having therapy without BetterHelp. I find paying quarterly really good value, but I didn’t jump to this straight away. I appreciate the flexibility in payment plans so I can commit far ahead of time, or not.

Having the whole experience in my phone has made access to the right sort of help extremely easy. I wanted to speak to someone with knowledge of bipolar disorder and my therapist is perfect for that. He’s hundreds of miles away and I am glad to have found him through BetterHelp. The ease of making notes and sharing them, making and rescheduling appointments, getting online for sessions, it’s all part of a life-changing package for me. The simplicity of the app is just what I need. I recommend it to everyone.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was my first access point to seeking therapy. I came to the platform to seek help navigating a challenging period of transition in life. I was able to receive the support I needed to face the challenges in my life in a courageous and constructive manner.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It's been tough to find a good therapist, but with BetterHelp, I have a community on the go. Truth be told, mental illness and school is like oil and water. I know that the covid time-lapse has affected me a lot, but nowadays, with this new tool, I have better help and odds. I let you know how it's going on my journey. God bless.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend