BetterHelp Reviews - See What Customers Are Saying

My counselor, Traci Baxendale-Ball, was an enormous help in learning to cope with my mental health issues. She is a patient listener and an extremely educated therapist who can offer a wide variety of tools and resources for dealing with many different mental health issues. BetterHelp was convenient and easy to use and very user-friendly.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have gained a lot from BetterHelp and was matched with a great therapist who really understands my needs. I love that I can participate whenever I am feeling up to it, I can send unlimited messages if I need to, or when I am in a bad place and don’t say anything, I am still reminded each day that she is there whenever I feel up for talking. I have seen several therapists over the years and I have never made progress with anyone until I joined BetterHelp. It has pulled me out of some dark places many times and helped me work through some very difficult things in my life.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

My therapist is available Monday-Sunday on a call, text, or email. She is great, and I feel like her and I really click. We have been able to work through years of issues in a short time span because I got matched with a great therapist. It's a little pricey, but it is worth every cent.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I really struck gold with my counselor, Adrienne. My major issue is the lousy video connection we’ve had during our sessions. I would only recommend because it’s a good service to have available. But the video sucks, the quality needs improvement. There’s also a delay in speech sometimes, which is frustrating when you have to repeat yourself, or you’re talking over someone. At first, it was confusing whether you use Magellan or BetterHelp. I went with BH because I got the exact type of counselor I was looking for.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp was really good. I was matched with a counselor suitable for my needs, the phone calls always worked and so did also the scheduling of each session. I find this an amazing tool to approach therapy, even by those who are on a tight budget or with time constraints or with geographic barriers. I would recommend signing up and giving it a try to anyone.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

The therapist was terrible. She only wanted one kind of therapy, which isn’t for me. She assigned lots of homework; I felt as though I was completing a workbook. Not helpful or therapeutic at all. Pass on this app.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My experience has been so beneficial by using this service. In two sessions I have made great strides. It is so convenient. I was hesitant about using online service for therapy but I am very pleased. I would have to drive miles from my home to get someone on my insurance. The cost is what my co-pay would be. If you're in doubt, give it a try. I think they offer one week free. The other plus is if you have a bad day you can text your counselor on the BetterHelp site and they will answer you when they don’t have a client. I have been using Gayle Reed. I can’t say enough about how pleased I am with her.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I did not click with my first counselor, so I changed and I was very pleased with the lady I chose. Diane Poehlman was a caring professional.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been worth the effort to engage with my counselor and focus on getting the help that I need. The online platform has been easy to navigate, and helpful to see my own improvement.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Such a great platform. Especially for people like me who don't have time to visit an office every week.

You can easily switch counselors and try new counselors if it isn't working out.

Scheduling appointments is easy and seamless!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This site is so helpful! I am so glad I took the chance and signed up. I have already been helped so much, I feel like a big weight was lifted! Highly recommend!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I joined therapy because I didn't know what else to do with the dangerously heightened anxiety I was facing in the past months. Since speaking to Brent, he has helped me realize that although I can help others, I cannot force them to change, and that that's not my responsibility. He helped me realize I cannot live a life anticipating worst-case scenarios, something which I have been battling with for a while now. He offered me techniques that have helped me be a better communicator as well as tools to better look after myself during times of extreme stress.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a really cool app to help get therapy at the convenience of your own home. There are on-demand unlimited texting and weekly one on one calls/chats. This app has helped me personally navigate through some tough times.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Been doing in-person therapy for years, now this is my favorite because it’s so convenient and the therapists I’ve tried were all amazing!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp made mental health support accessible, simple, and affordable. I found the best counselor I've ever known - and although we are in the same state, we are at different ends - I never would have found her without the BetterHelp service. The platform is so easy to use, and I feel better supported with the check-ins and ability to communicate through the portal. I think some day I will look at the pandemic as what SAVED my life, thanks to the support I get from my counselor at BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My experience had been very positive. I am very happy with the therapist I connected with and have continued to use this service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This is the first time I've tried therapy, as several of my friends have tried it and had difficulty finding a good therapist. Recent job-related stressors plus COVID have put a major strain on my relationship with my partner, and I heard an ad for BetterHelp on a podcast. I decided to give it a try, and I'm so glad I did. Their brief survey helped pair me with a wonderful therapist. Each session is an hour long, and the cost is very reasonable. I am impressed with the level of professionalism in the BetterHelp service; before every session, I schedule with my therapist, I receive multiple reminders, and afterward, I receive a brief satisfaction survey to ensure that this therapist is the right fit for me. If you're on the edge of deciding whether or not to pursue therapy, this is a very easy way to give it a try. I'd recommend this to anyone (and have already recommended to several family members and friends).

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been extremely impressed with BetterHelp. They offer a really convenient and affordable option. The allocated counselor has been brilliant, but I could have changed if I hadn't thought it was a good fit.

My counselor and I message, as well as have face-to-face sessions. Knowing that she is there and I can write whenever I need is a really valuable thing.

I have been to some groupinairs, and they have been excellent: informative and professional, really worthwhile.

I intend to renew my subscription, and will keep it for as long as I need the support.

FYI, I have never stuck with a counselor before for more than two sessions, and I have tried 5 or 6 over a span of 20 years!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been an excellent resource for me during difficult times. As a new mom, who is also working from home, the options to do live chats has been helpful. I would highly recommend this company to anyone looking for counseling!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'm now on my 3rd weekly session with a counselor from BetterHelp, and find the site extremely effective with their matching service, the questionnaire is very thorough, and the match was made quickly. I like the fact there are multiple ways that you can contact your counselor, such as text, phone, or video call, as well as the fact contact can be made at any time, which is an advantage over traditional face-to-face therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I think the "pricey"-ness is mostly due to my circumstance during the COVID pandemic but once I realized that I can schedule meetings every week and have various other ways to communicate with my therapist using the app, the price is worth it. I feel lucky with the therapist. She messages to see if what I had planned to do, I had done, which I greatly appreciate.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have gone to many therapists and felt uncomfortable or struggled to go because I was unmotivated or overwhelmed with the stress of travel. BetterHelp takes the worry out of all of that. Also, they take the awkwardness out of getting a new therapist if you just don’t feel the fit is right. Being able to be in the comfort of my own home and video call with my therapist has made my life a lot better.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have used BetterHelp for many years through a few counselors. I am bipolar, with severe social anxiety. When I go to counselors in person, I often downplay my issues because I don't want to feel like I am a burden, even though I am paying them to listen. Being able to text virtually gives me the time to think about what I want to say and not seeing the person helps me not feel guilty. We do live chats in real-time sometimes to work out issues and that helps as well. Over the past few months, it has especially been great since I haven't had to worry about socially distancing.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I stumbled onto BetterHelp at a low point and I was skeptical because of how affordable and easy it was to enroll. I have been impressed from day one. My counselor, Kim, is fantastic and is personable, knowledgeable, and I truly feel like I can trust her not only with my anxiety and issues but with my stories, my trauma, and my hopes for the future. I know she will do her best for me and direct me to whatever tools or strategies I need to manage my issues. Finally there is hope and I feel so relieved.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is so convenient and comfortable. I love that I can talk about issues as they are happening, instead of bottling them up for a once-a-week appointment. I have only been a BetterHelp patient for a month and I already feel so much better.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'm a mental health professional myself. As a mental health professional, in order to fully show up for my clients, I have to make sure I've taken care of my own "stuff" first. You can't pour from an empty cup. That being said, although I need help and care, but my life is busy and already filled with other appointments. Enter BetterHelp. This is truly one of the most flexible approaches to therapy out there. There's so much to love. If you're feeling overwhelmed or if you feel like you need support for any reason - take a deep breath and finish signing up for BetterHelp! Just do it. You're not locked into anything. You can rematch again and again until you find the person you connect best with. There is no risk to you. Besides - your own well-being should always come first. Your mental health is absolutely worth investing in.

Pros:

Flexibility and versatility - having multiple methods for connecting with my therapist (messaging, video call, audio call) makes working on my mental health seem less daunting.

The ability to re-match with a new counselor if necessary. The key to making progress in counseling/therapy is finding a professional you genuinely connect with. BetterHelp makes this so easy compared to having to search for professionals on my own locally.

I love how there's a journal built into the app. It's nice that I have the option to send select entries to my therapist as well to provide her insight. I love the other items built into the app, such as easy access to tools and worksheets my counselor sends me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was skeptical at first, obviously just to ask for help but also about the process of it all, the cost, etc., but BetterHelp makes it super easy. I actually started filling out their questionnaire and then when it got to the payment stage I actually backed out of it. But then the next day I got an email saying that they had matched me with someone! I was very surprised as I didn’t think they would do that without payment, so I went ahead with it and it’s nice to see that BH offers student discount too.

The first person I was matched to was not compatible with me (they openly admitted at the very start that their specialty does not lie in what I needed) and it was so easy to simply request a new counselor! This second person was assigned to me the same day and what a perfect match it was!

It’s so so nice to have call options with counselors and 24/7 messaging service. The app is super easy to use and very suited for my needs.

I’m SO GLAD I did it, thank you BH for helping me get my life back.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend