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BetterHelp

Overall Rating

4.7

2130 Customer Reviews

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Summary

BetterHelp is an online counseling platform that will pair you with a professionally licensed counselor. Access to counseling can be scheduled at any time, anywhere, and through any smart device. The efficacy of BetterHelp is linked to provider skill and intervention protocols but there are some drawbacks if you fall into certain categories of needs.

Pros

  • Flexibility of schedule that is convenient for your schedule
  • Access to a licensed professional counselor

Cons

  • Results and efficacy are dependent on your paired provider
  • Scheduled counseling sessions will require and will depend on available internet connection and speeds
  • Not covered through insurance

Our Full Review

By Rocklend Davis, Ph. D.

Updated on: Aug 11, 2020

Our mental health is vital throughout our lifetime, from childhood and adolescence through adulthood.

According to the CDC, our emotional, psychological, and social well-being make up our mental health and help us handle how we deal with stress, relating to others, and making healthy choices.

In 2015, mental illness affected approximately 43 million adults aged 18 or older in the United States.

What is BetterHelp?

There has been an increasing demand for the availability of adequate mental healthcare. BetterHelp can also be thought of as telemental health, which involves the ability to offer mental healthcare across a distance using communication technologies.

Further, the likes of videoconferencing, text messaging, and mobile applications are increasing as well.

A review has indicated the rise of telemental activities in low- and middle-income countries while showing the need to expand these services further to reach more people who need mental health services.

According to their website, BetterHelp may not be the right solution if any of the following are true:

  • You have thoughts of hurting yourself or others.
  • You are a minor or you are under the care of a legal guardian.
  • You are in an urgent crisis or an emergency.
  • You have been diagnosed with a severe mental illness or have been advised to be in psychological supervision or psychiatric care.
  • You were required to undergo therapy or counseling either by a court order or by any other authority.
  • You do not have a device that can connect you to the internet or have a reliable internet connection.

The purpose of this article is to share with you the available research that supports the delivery of online counseling through the BetterHelp platform and to help you determine if this platform is appropriate.

How To Get Started

To get started with BetterHelp, there is a link at the top right of the page that will ask you what type of counseling you are looking for. The options include individual counseling, couples counseling, and teenage counseling.

You will have to answer a series of questions before you get paired with a counselor that may take up to a few hours or a few days.

Once you have set up your account through BetterHelp, you can get counseling based on your needs, availability, and convenience in four ways:

  • Exchanging messages with your counselor
  • Chatting live with your counselor
  • Speaking over the phone with your counselor
  • Video conferencing with your counselor

After being matched with your counselor, there are numerous ways to communicate with first being messaging. You and your counselor will gain 24/7 access to a private and secure dedicated “room” where you can share things that are going on in your life.

Live chat, video, and phone sessions will need to be scheduled with your counselor by clicking a time on their available schedule.

According to BetterHelp, they recommend using their BetterHelp app that can be downloaded from the app store for an iPhone or iPad device.

Android users will need Google Chrome or Firefox on a computer or laptop for video sessions.

Further, video sessions are not currently supported in Internet Explorer or Safari.

Proposed Benefits: Science Determining The Efficacy of Online Counseling

Counseling series may be required when you are experiencing stress, anxiety, relationship troubles, parenting, depression, self-esteem, and anything that is causing interference with your happiness or preventing you from achieving your goals.

Psychoeducational interventions such as face-to-face counseling is classified as a front-line intervention due to its delivery of accurate information to individuals, families, and caregivers about mental health or a specific diagnosis (which may include possible causes and symptoms), management (including associated risks/side-effects) and prognosis, and how affected individuals can stay well.

Also, under the umbrella of mental health is cognitive behavior therapy (CBT). The effectiveness of CBT has on alleviating depressive symptoms, and lowering the risk of relapse has been studied extensively.

Because BetterHelp can provide you with a licensed counseling professional, it is reasonable to assume that counselors utilizing BetterHelp as a platform may use tailored CBT protocols to target psychiatric disorders beyond depression.

That may include anxiety disorders, bipolar disorders, personality disorders, and substance use disorders.

Online Counseling

Availability and access to technology are growing, contributing to more innovative ways linking you to services that may have been only accessible in-person.

Increasing in popularity are synchronous (text messaging) written conversations as web-based mental health interventions.

One study was done to review the available literature regarding the evidence of the feasibility and effectiveness of online one-on-one mental health interventions utilizing text-based synchronous chat.

Through the wide range of mental health targets such as anxiety, distress, depression, eating disorders, and addiction, mental health interventions that were transitioned to online showed significant and sustained improvements in mental health outcomes.

The improvements were equivalent but not superior to treatment as usual.

However, the researchers urge that further research is required to determine whether time requirements for online interventions were feasible in clinical practice.

For instance, authors of a review have determined that it is still too early to recommend e-health interventions based on low-quality evidence, especially for children who are under the age of 10.

Safety

A feature of BetterHelp and their synchronous formatting of text messaging is that messages are saved.

However, there are risks to this as the information on your device may not be safe for others who can access your messaging and conversations.

Each counseling session has the options button to “shred” a previous message and will no longer show in your account.

If you wish to have your information or records be released to a third party (Primary Care Physicians, Lawyers, and Insurance companies), you will need to notify your counselor and fill out and sign an authorization form before.

How Much Does BetterHelp Cost?

Membership through BetterHelp ranges from $40 to 70$ per week and you will be billed to your credit card or PayPal account monthly.

You also have the availability to cancel your membership at any time for any reason.

To get further details regarding pricing for membership, you will have to complete a questionnaire.

From there, you will be directed to a page that offers a comparison of BetterHelp versus Traditional In-Office setting, at which they will ask for your payment information.

For an individual membership, you will get unlimited access to text, video, audio messaging, and a weekly live session for $65. As you are being billed every four weeks, the total cost will be $260 monthly.

A la carte services are not listed on their website.

Your subscription and billing cycle will start once you have been paired with a counselor.

Alternatives to BetterHelp

Performing a general search through google will provide you with results to an alternative platform of BetterHelp.

Talkspace is another alternative online platform that provides users with access to licensed therapists to help with mental health.

Starting with Talkspace will require you to perform an online assessment. You will select your therapist from a list of available matches.

Talkspace also has a search bar feature that can allow you to look up in-network partners and providers to work with your employers, health plans, and employee assistance programs to make this service more affordable.

Talkspace offers an array of pricing for its therapy service, and it is not cheap. There are three unlimited therapy messaging subscription services for individuals at Plus, Premium, and Ultimate.

The price range per month for each of the services start at $260 to $396/month with all packages giving you unlimited messaging with your therapist. However, the increase in cost is associated with the live video call.

With the Premium package, you will receive one live 30-minute session, and the Ultimate contains four live 30-minute sessions.

Monthly couples therapy and teenage therapy are also available at $396 and $260, respectively.

Live video calls are available a la carte for a cost of $65 per session.

The Bottom Line

Robust research exists in providing CBT and psychoeducational through counseling sessions.

Still, a lack of consistent research regarding web-based therapy indicates that it may be too early to recommend this service long-term.

While the services that you are getting through BetterHelp may be comparable to face-to-face counseling sessions, reimbursement from insurance may not be covered.

Online counseling should not serve as a substitute for face-to-face therapy. It is important to note that your BetterHelp provider will not make any official diagnosis to fulfill a court order or prescribe any medication.

Meaning your services may be limited by the severity of your condition or urgency of your request.

Certainly, BetterHelp will provide ease and convenience of receiving counseling sessions without leaving the comfort of your own home.

However, you are still required to put in the same effort as if you were in a face-to-face counseling session.

Compared to the alternative, Talkspace, BetterHelp may be a more affordable and reasonable option for online counseling help.

While most insurance providers do not cover mental health, Talkspace may have the ability to lower the cost, but this is dependent on their available partnerships.

It is imperative that you seek approval from your physician before receiving counseling sessions, even if it is from a licensed provider.

Customer Reviews

4.7 Stars out of 2130 Reviews
5 Star:86% 4 Star:6% 3 Star:0% 2 Star:0% 1 Star:4%
94% Recommend This Service
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Posted on May 19, 2022

Life-giving

By Josh H., Minnesota, Verified Reviewer

I started BetterHelp at a place of desperation, not really sure what to expect. But since starting BetterHelp, I have gained so much confidence and freedom. I've always given other people control over my life, my emotions, and my internal narrative, but now I feel empowered to change that. It's been a fresh air.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Weekly video meetings

Therapist is knowledgeable

It's very accessible

Price

Video often acts up

Posted on May 19, 2022

Wonderful! Found my match.

By Katie R., New Jersey, Verified Reviewer

I have to say that being matched with my therapist has been great! She is responsive and understanding. The only complaint I have is that I pay $260 a month for services. By the grace of God, I can afford that right now but many cannot.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Responsive therapist

A ton of support

Great understanding

Cost

Limited financial assistance

Not accessible to everyone

Posted on May 19, 2022

Affordable, quality mental healthcare

By Lily C., Omaha, NE, Verified Reviewer

I've been using BH for 4.5 years, and have had two main therapists in that time. Both have been excellent, attentive, professional, and kind.

There are so many therapists to choose from, and with a little patience, I think almost anyone can find the right fit for them.

Also, they provide financial aid, which makes mental healthcare very affordable to those of us who could never afford it before! That is huge and much appreciated. And the customer service is high quality, as well.

Thanks, BetterHelp, for all the help you provide us. You make the world a better place.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordable

Great therapists

Great customer service

No “cons” were specified in this review

Posted on May 18, 2022

Already

By Joseph H., St. Thomas, Virgin Islands, Verified Reviewer

Since I reestablished my involvement with BetterHelp and woke this morning to a platform of compassion and understanding, I find myself a little better already. Usually seeing my thoughts on a page, the screen is a helpful form of cognitive dissonance.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Always available

Prompt and sincere response

Someone to listen

Pop-up advertising is a massive distraction and discredit

Posted on May 18, 2022

BetterHelp has helped me.

By Stephen J., Nashville, TN, Verified Reviewer

I am so glad I became involved with BetterHelp. My life is changing for the better every day, it seems like. I’m building confidence and learning too.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The fast time response

The kindness

The options

No “cons” were specified in this review

Posted on May 18, 2022

Details are important

By Lisa S., Frederick, MD, Verified Reviewer

BetterHelp is exactly what I needed. They ask specific questions so that you don't end up going from one therapist to another before you find a good fit. Because of the details, you will be matched with a therapist that you can connect with right away. You tell them who you want (i.e. age, gender, religious preference, ethnicity). The entire process was very easy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

What I like most about the service is from the beginning they are concerned about your needs

TThe ease of the website

The flexibility

No “cons” were specified in this review

Posted on May 18, 2022

Simple, stress free, and effective

By Tom G. , Milwaukee, WI

The sign-up experience was very quick, I was matched up just as fast, and my therapist has been extremely helpful in a short amount of time. A quality app interface helps to streamline and ease the pressures and tensions of seeking mental health. The guidance I’ve received from my therapist has been just as beneficial.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Fast and easy

Genuine feedback and support

Follow ups and support outside of my sessions

Confusing how much I was charged up front

Because I’m not signed up for reoccurring sessions and sign up for each one individually at the moment, I’m afraid I may lose momentum and rhythm with my therapy

Posted on May 18, 2022

MM Therapy

By Michaela M. , New York City, NY

My therapist listened to me and always made me feel valued and validated in all my thoughts and feelings. She helped me understand why I was feeling certain emotions, and helped me find my triggers extremely fast. When I asked, she asked me thought-provoking questions that lead to me digging deeper in myself than I ever have before. I grew so much in just a few short months. I'm so grateful to have been connected with Dr. Rampersad right away after joining.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

My therapist

The journal

The platform - how I could communicate with my therapist

No “cons” were specified in this review

Posted on May 18, 2022

Therapy at my fingertips!

By Joan W., Brookfield, WI, Verified Reviewer

I’ve participated in face-to-face therapy so was hesitant about a virtual format. Therapy from the safety of my home is easier and less threatening. I can still send a message to my therapist in between sessions if needed. Virtual therapy may not be for everyone but BetterHelp has provided good service and a good therapist match.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Therapists are licensed and matched.

Information is confidential.

Good customer service.

I sometimes have trouble opening the therapy site. My password isn’t always recognized.

Pricey if insurance doesn’t reimburse.

Posted on May 18, 2022

Counselor is great, video chat is ridiculously sub-par.

By Charles L., Washington DC, Verified Reviewer

My counselor has been excellent. I first started due to a work travel schedule, but that allowed me to keep my counseling going during COVID. I can’t speak to every counselor on BH, but mine is great.

The video chat stinks. It’s buggy, drops out, freezes, and pixelates. I think I have had two sessions in the 3 years or so I’ve been on that didn’t have any issue or require us to hang up and reconnect.

Support is not helpful. I had questions about billing dates (it’s every 4 weeks, not monthly, so it will float around on you, be ready, though this language has been updated). Also, any reports of bad video are, of course, blamed on my internet. I’ve got 3 people on Zoom most of the day at my house with HD and no dropouts, while my kiddo is watching Netflix in 4K. It’s not my connection.

Regardless, like anything, this is a convenient means for remote therapy. If you don’t click with your assigned therapist at first, get a new one. There are good counselors on here. If the format doesn’t work for you, go find an in-person counselor. Everyone’s needs are different.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Can find a great counselor

Video chat sucks

Support ineffective

Posted on May 17, 2022

100% recommend

By Lexi A., Huntsville, AL, Verified Reviewer

I had a free month trial to BetterHelp and now I love my therapist so much. This can be seen as a good or bad thing, if you have the extra money to receive therapy on this app I would recommend it 100%. I came into this experience not expecting much but now I look forward to it every week.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Chat sessions

Worksheets

Availability to chat whenever

Cost

Showing 1-11 of 2130

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