Carvana Reviews - How It Works, Warranty, Financing, Returns

Awful experience. They just can't seem to get my registration correct! It has been months! I think I'm being scammed at this point. Pathetic, incompetent people that work for this company.

Bottom Line: No, I would not recommend this to a friend

If you live outside the footprint of Carvana and have to pay the $399 delivery fee, it is just not worth the risk. Their "transparency" will only tell you about a couple of exterior imperfections, just multiply that by 5, and you'll have an accurate number. Their showroom lighting is very misleading - get your car out in the sun, that is after you take a filthy car down to be washed, and you'll see everything. And in the case of my vehicle, the rims had been curb rashed, look closely in the photos...

The delivery took 25 days, so plan on that too, and be wary that the delivery company may damage your vehicle loading and unloading.

Couple other little things - no floor mats, the interior hadn't even been wiped down, and the key fobs needed batteries replaced.

Bottom line is, they purchase lease vehicles at auction, the more abused these vehicles can be, the cheaper they can get them, and turn them around at retail. Pretty sneaky.

Bottom Line: No, I would not recommend this to a friend

I bought a car with them and it was easy enough. The day it was supposed to be delivered, I received a call at 8:30 stating the driving called out and that this car isn't in their territory so they won't be able to deliver it for another 7-10 business days.

I tried to call back and I got a rep's voicemail. I left a message and said I'm available anytime. They never called me back, so I called the 800 number, and the rep told me that the location doesn't deliver to my house, it should have been the Boston location. I replied, "so they lied to me about someone calling out." They just aren't coming because it was brought to the wrong facility. They said no they didn't lie, someone did call out. I explained then shouldn't it be the next day. Why are we bumping me 10 days out when I was scheduled before everyone after me? I told them they had until Wednesday (which was two days away) to deliver or I'm canceling. Surprise, surprise - they were able to deliver.

When I got the car the top rail was severely dented during offloading. I would now have to set up to get that fixed free of charge but still on my own time. I had the car for a day and then called and said I didn't like the car and with all the issues I don't want to do business with them again. They said they'll call the Connecticut office to schedule a pick up. I let them know that's the incorrect office, the Boston office is in my territory (I figured they would know this and not the customer).

They removed the car in three days. They said I would see my money back in my bank account in 5-7 business days. It has now been 17 days with no money back into my account. I called today and they said it got stuck in the transfer and never made it. I asked if I never called you would have just kept my money. They said no, you would have gotten your money. No idea how they figured that. I also asked how often does this happen. They said not often. I said it's weird that $13,000 just gets stuck, is it perhaps that someone forgot to do it. They said no. I told them I caught them lying before to me. They said it would be two business days. I said if it's not there in two days I'm calling back and then they'll hear from my lawyer.

They are crooks and liars.

Bottom Line: No, I would not recommend this to a friend

Do not use Carvana!

A car dealership is like a luxury vacation in Tahiti compared to Carvana.

Here’s what went down.

I’ve been looking for the right car for over a month. I created an account on Carvana and FINALLY found the car for me! I started the process, input all my info and everything looked okay. That was yesterday. Today, I get an email that my delivery is delayed. I called them and they tell me the phone number on my account doesn’t match what’s on the credit report, and that I have to get the alert on my Experian account removed. Okay, I start looking for information on how to contact Experian, and all I can find are automated system numbers.

I call them to find out if there’s another way to handle and the guy I spoke to said “Oh it’s all cleared up, I’ve got your number changed in the system, and you’re good to go. Your car will be delivered Tuesday.”

Haha, what a joke!

I then received an email stating my delivery would AGAIN be delayed. I called for the third time before noon. The young lady I spoke to said the underwriter had created a help ticket to get my phone # fixed, that she would call IT and call me back at noon.


Guess what? No call. SURPRISE! I called them, was transferred to the underwriter, whose name I believe is Cara. Cara told me the ONLY way I can get the car is to call Experian and get the phone number changed, they can’t change anything on their side, and she gave me the phone number. I called the number. It's a credit card company, not Experian.

I called back and canceled my order. I have health issues and stress extremely exacerbates my condition. I’d rather have another person puke in my mouth than deal with this C word. Their people lied, gave bad information, and all they can do is say “I’m so sorry you had a bad experience.” Stop being sorry and fix the problems.

Also, please do NOT reply to this with “Oh we’re so sorry, that’s not how Carvana does business” because I’ve found many similar reviews. Why doesn't Carvana train their people to do business properly? How about listening to the recordings and seeing how much they lie?

Bottom Line: No, I would not recommend this to a friend

I ordered a Scion TC through Carvana and had it set for pick up June 1, 2018. I got a call and email two or three days before saying the transport was delayed. No problem. I rescheduled for a day or two later.

Another email/call saying there is a part that needs to be fixed on the windshield. I reschedule again. I get a call THE DAY OF, two hours before I am supposed to pick up my vehicle, that it still isn’t ready. I reschedule AGAIN.

I got an email today (2 HOURS BEFORE PICKUP) that the part was ordered the day AFTER I was supposed to pick it up last week and it won’t be ready for another week. Absolutely ridiculous.

The only good thing that came out of this was the $250 check they were going to send me for pushing it back so many times and the rental car they paid for for the weekend before I was supposed to pick up my new car.

I will not order from them again. For those that have had good experiences, you’re lucky.

Bottom Line: No, I would not recommend this to a friend

Confirmed delivery one week ago.

I emailed them twice twice to ensure no delays and confirmed it. One day before delivery, delayed.

Their excuse? "Truck broke down."

Get ANOTHER truck!

You know how I know it's a lie? Because as soon as it left Arizona, my tracking should have started. Nope, still no tracking. BBB will be investigating this repeated negligence!

Bottom Line: No, I would not recommend this to a friend

A few weeks ago, I reserved a 2015 Miata hardtop. The general description of the vehicle gave no indication that there were any aftermarket components. Before delivery, I noticed what appeared to be an aftermarket antenna on tacked on to the trunk and when I brought it to the attention of Carvana, they conceded that the Sirius satellite radio was not factory installed. Components added by a previous owner should always be disclosed, as they may not offer the same features or integrate with the vehicle's systems as well as factory equipment. Because of this, I changed my order to another 2015 Miata, which required an additional week for delivery.

Two days before delivery, I received a generic-looking email from Carvana informing me that "an issue" had been detected with my vehicle. The email further instructed me to call the toll free number for more information. I called the number and was casually informed that my vehicle's folding retractable roof was damaged during transport to the Miami hub and would need repair, delaying its delivery by approximately two weeks. The rep said that they were also going to test the folding roof to ensure that its operation hadn't been compromised. When I expressed my disappointment, it was suggested that I simply "choose another vehicle."

I called Carvana, this morning, seeking more information. Specifically, I wanted to see photos of the damage before deciding if I wanted to move forward with the purchase. I was told that someone from the Miami hub would reach out to me with more information and pictures before the end of the day, but that didn't happen. I also asked if they'd be willing to renegotiate the price of the vehicle considering the damage and the inconvenience. The rep said they would not.

Considering the circumstances, it would have been appropriate for a supervisor to contact me when the damage to my car was discovered. I would have deemed that both considerate and professional. Instead, the phone reps that I've had to call treat my situation as though it's a trivial matter.

Needless to say, I'm not impressed with this company or its customer service philosophy. Looking at these other reviews, I see I'm not alone.

Bottom Line: No, I would not recommend this to a friend

They started out by oh yes, you can buy a car here, they did a soft pull over the phone. I filled out everything else and even signed the contract for the car I was getting, and sent over all my documents with no problem. Then maybe two days later I got an email stating they could not verify me. So now I am little upset because I have a new inquiry on my credit with nothing to show for it. I also think they should have better disclosure forms. So if you don't have any source of income from a big company, don't do it.

Bottom Line: No, I would not recommend this to a friend

Carvana is one of the most evil businesses that I have ever encountered. I looked them up because I saw a commercial, and saw that they buy people's cars and give cash for them. I created an account and saw that they gave an extremely solid amount for my vehicle. I had rescheduled the pickup of the car because of personal issues, and now they are completely refusing to do business with me, and cite some BS rule. They all DESERVE to get fired and to go belly-up.

Bottom Line: No, I would not recommend this to a friend

I recently had a very bad experience with Carvana. I was looking at buying a BMW car and found a great deal with Carvana. The features listed on the car included M-Sport package, blind spot warning, lane departure warning and the exact color of car I was looking for. But having test driven some of these cars before, I quickly realized something was off. Firstly the M-Sport package wasn't actually in the car, and the customer care rep confirmed that for me. This made me suspicious of what else may be wrong and soon realized the car had none of the features they had listed. Even the color of the car was listed wrong. And they blamed "human error" for this. I went from actually buying the car to not because I don't think I can trust what's on their website. So beware of the features they list on the car and make sure you contact them before buying your car before you get your hopes up.

Bottom Line: No, I would not recommend this to a friend

I was very unpleased with this experience! I recently purchased a 2014 Ford Focus and when I got it the transmission started skipping the FIRST DAY! Luckily it was under warranty and we took it to the Ford Dealership to fix the problem. When getting it back from the shop, the transmission started skipping again so we decided to trade the car for a 2013 Honda Civic. It was supposed to arrive at 12 pm on that Tuesday and by 2 pm there was no show and they didn't have the courtesy to call!

We eventually reached out to them and they said it would be here by 5pm and they still didn't show. Then they said 7pm and it's 8 now and I still haven't received my car! For any future Carvana customers I would recommend going to a dealership at least you would have your car and know nothing is wrong with it.

Bottom Line: No, I would not recommend this to a friend