I have purchased a car from Carvana and traded one in at the same time. It has been a terrible experience. Please learn from it and don’t repeat my mistake.
This transaction happened in late June and they have yet to report their purchase of my trade-in car to the DMV. This resulted in registration for the trade-in car being suspended and me facing fines and penalties. For the car I don't own, Carvana does! Representatives at Carvana assured me that they will transfer my old plates to the new vehicle but failed to do so. They just processed my car purchase as a new registration, while completely neglecting to do anything about the car I traded in.
They are now refusing to fix it, stating I must deal with it by going to the DMV myself. Not only do I get to partake in this “pleasurable activity”, current wait times are 1–2 months for an appointment, increasing penalties. Janette J. (“senior consumer advocate”) and every rep at Carvana I spoke to have admitted to this mistake and apologized but they are refusing to take responsibility and provide the service that was promised. Truly a shame.
Please stay away from them! It will only cost you time, aggravation, and money in fees and penalties when they overpromise, but underdeliver.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Not getting the service I was promised
Lack of resolution of a problem caused by Carvana
Company Response from Carvana
Sep 17, 2021
We are so sorry about the miscommunication regarding your registration for the vehicle that was sold to Carvana and the one you purchased from us. We never want our processes to cause our customers any stress or inconvenience, and it looks like we failed to do so this time. Today, we see that you continued to work with our Executive Resolution team to have this resolved. We appreciate your time and patience in working with us and look forward to doing business again with you in the future.