Carvana Reviews - How It Works, Warranty, Financing, Returns

Had my car for 2 weeks now and the starter died. One of the main components of the car. They will let me trade the car in for another vehicle since it is out of the 7-day return, but there should be an exception if something like that happens. They are paying for the repair. It’s just the simple fact, I want another car that is similar to the value of this one or my money back. Didn’t even pay the first car note yet and there is already a problem. I want another car because this was a horrible experience.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

So the ease and delivery were great. Today is about day 30 - battery died ($174.00). Vehicle was illegal to sell with frayed and cut seatbelt on the passenger side hidden under belt guide, right rear child lock was broken and people are stuck in the car. Registration - in 1 day, September 15, 2021, I will begin losing $350-$750 a day due to Carvana’s inability to procure a simple registration (it’s been 30 days).

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have purchased a car from Carvana and traded one in at the same time. It has been a terrible experience. Please learn from it and don’t repeat my mistake.

This transaction happened in late June and they have yet to report their purchase of my trade-in car to the DMV. This resulted in registration for the trade-in car being suspended and me facing fines and penalties. For the car I don't own, Carvana does! Representatives at Carvana assured me that they will transfer my old plates to the new vehicle but failed to do so. They just processed my car purchase as a new registration, while completely neglecting to do anything about the car I traded in.

They are now refusing to fix it, stating I must deal with it by going to the DMV myself. Not only do I get to partake in this “pleasurable activity”, current wait times are 1–2 months for an appointment, increasing penalties. Janette J. (“senior consumer advocate”) and every rep at Carvana I spoke to have admitted to this mistake and apologized but they are refusing to take responsibility and provide the service that was promised. Truly a shame.

Please stay away from them! It will only cost you time, aggravation, and money in fees and penalties when they overpromise, but underdeliver.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The process has been extremely easy, user-friendly, and everyone I've come into contact with through Carvana has been wonderful! I am a very big fan!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My wife purchased a vehicle from Carvana on January 26, 2021 and it has been in the shop 5 times. The first time at the repair shop that they have a partnership to do repairs with, and the last four times at the dealership who also could not diagnose the problem. Contacted Carvana who relayed to my wife that if she returned the car it would be a significant loss refund-wise, and that she would have to come up with a substantial down payment to purchase another car. No thank you. I have reached out to the Attorney Generals' office here in Indiana, also I have contacted two local TV stations and their investigation fraud department. My wife bought the extended warranty, and the vehicle is garbage. I understand when buying a used vehicle, there are enormous risks that are undertaken, but not even wanting to negotiate some type of deal is plain greed.

I hope if whoever is reading this, if you are considering doing business with Carvana, buyer beware. Hope you have better luck than we did. We are stuck with a lemon, my wife works the night shift, so I am letting her use my car so we do not have to worry about her vehicle not starting. Three months and the vehicle has been in the shop four times. Awaiting to hear from the Indiana A.G. office and the local media. Good luck.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I bought a car from these guys, the delivery got delayed on Monday so I had to wait until Tuesday. Thought my seven-day trial was going to get extended until next Tuesday, but I was wrong. I got cut from the delayed delivery date, next my car had a check engine light the second day I was driving it. Called the warranty department and they told me to call the shop. Called the shop and they told me they didn’t have the tools I need to do the job. Called the dealership and they started taking me around, telling me they weren’t gonna cover it, so I ended up bringing the car to my mechanic shop. I’m getting it fixed on Wednesday the 28th. I got the car delivered on the 13th, I was also told I was going to get the seven-day trial extended from the day it was fixed, they went ahead and just did a little extension on it so it ran out on the 21st. So I’m driving around a car that I cannot return, that I thought I was gonna be able to return when I was able to fix it if I didn’t like the car, but now I’m stuck with it if it turns into a piece of crap. I’ve had this car for almost 2 weeks now and I’m having serious regrets.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The most pleasant transaction! Thank you Carvana. I would recommend this to anyone who is in the market to sell a used car.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I sold my car with Carvana. They picked it up, with a wonderful young man Chris, out of Grand Rapids, it was fast, professional, and perfect!

I would recommend Carvana to anyone.

They gave me a great price for my car and didn’t push...buy one from us!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Bought a $20k car 4 weeks ago for my wife for our anniversary. Following three failed delivery dates, still no car and anniversary has passed. They had one excuse after another with no answers on what the status of the car was. Said it had a bad headlight, but the supposed 150-point inspection shows the headlight was inspected and working. I have spent countless hours on the phone with them, to no avail. Plus a rental car for three weeks now, what a joke. Save yourself the headache and do not use Carvana! Worst customer service ever!

Bottom Line: No, I would not recommend this to a friend

All well until they brought the wrong color car inside and out. They had the right color in the stock car but now they wanted almost $1500 more, same year but 5000m lower.

After I refused the car I could not get through to anybody until I initiated a purchase on the more expensive one. I asked them to give me that car for that same price because of their massive screw-up and all the trouble I went through with buying process insurance, etc., and the answer was, "we don't negotiate."

I asked to speak to a manager but none was available at the time but one called me some 24 hours later to give me the same answer. So buyer beware.

Bottom Line: No, I would not recommend this to a friend

I was skeptical at first but it was a very easy and quick process. I went online and requested a quote for the sale of my car (not trade-in). I was given a quote of almost $2k over KBB so I was happy. I owed a little more than the quote so I got a cashier's check for the difference. They scheduled the pick-up for 3 days out, they were on time, had the bill of sale paperwork all ready and loaded up the car. Exactly 7 days later I was notified by my auto loan company that the car had been paid in full. Super easy!

The one thing I did not like was that Carvana doesn’t make a note to your Carvana account to track the process. After they picked up my car, I didn't hear anything else from them by e-mail or phone. I found out the transfer was completed only from my car finance company. Overall a good experience with the sale. Would recommend!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend