Crepe Erase Reviews: Is It Safe & Effective?

By Lydia Noyes
HighYa Staff
Updated on: Jun 24, 2020

Crepe Erase is an anti-aging treatment set that allegedly helps reduce the appearance of your crepey skin on your face, arms, and chest.

The company states that its product line contains moisturizing ingredients that will plump up your skin, improve firmness, and reduce the appearance of fine lines and wrinkles.

No matter who you are, aging will take a toll on your skin. Due to sun damage and diminishing amounts of elastin and collagen, it’s natural for your skin to start becoming thinner and lose its ability to retain moisture as you get older.

This creates the right conditions for developing a crepey appearance, fine lines and wrinkles, and dry, scaly skin.

Most of us begin to see crepey skin as we age due to loss of collagen and elasticity. Dryness and weight loss can also play a factor.

This review examines the safety and effectiveness of the commonly used ingredients in the Crepe Erase anti-aging sets and products.

Available Products

Crepe Erase offers six products that are available in different combinations depending on what package deal you order:

Body Smoothing Pre-Treatment

This gentle exfoliator is designed for daily use and preps your skin for the Advanced Body Repair Treatment. With consistent use, the company states that you will "uncover visibly smoother, softer skin from the neck down."

To use, you'll need to apply the cream to wettened crepey skin, and massage with gentle circular motions for several minutes before rinsing with warm water.

Top-five Ingredients: Sodium C14-16 olefin sulfonate, hydrogenated castor oil, comaidopropyl betaine, glycerin, propanediol.

Advanced Body Repair Treatment

Containing Crepe Erase's proprietary TruFirm® Complex and 9 Super Hydrators™, this fast-absorbing formula is intended to improve the tone, texture, and elasticity of your skin to give you a more youthful appearance on your arm, knees, chest, and neck.

After exfoliating your skin, you can apply the treatment to the problem area in gentle circular motions until it is absorbed.

Top-five Ingredients: Olea europaea (olive) fruit oil, stearic acid, hydroxystearic/linolenic/oleic polyglycerides, dimethicone, glycerin.

Refining Facial Scrub

This facial scrub was designed to promote healthy cell turnover and visually repair and restore a dull, aging complexion. For best results, use it daily on your face and neck, gently massaging into place for one to two minutes.

Top-five Ingredients: Sodium Laureth Sulfate, Glycerin, Acrylates Copolymer, Cocamidopropyl Betaine, Cetyl Esters

Restorative Facial Treatment

This treatment is infused with the company's TruFirm complex to visibly plump, firm and repair dry, dull skin to diminish the appearance of fine lines and wrinkles.

You are meant to massage the treatment into your face and neck for one minute, or until completely absorbed.

Top-five Ingredients: Butyrospermum Parkii (Shea) Butter, Cocos Nucifera (Coconut) Oil, Olea Europaea (Olive) Fruit Oil, Theobroma Cacao (Cocoa) Seed Butter, Cetearyl Alcohol

4-in-1 Line Smoothing Capsules

This serum contains a concentrated formula meant to reduce the signs of fine lines from your face. The company states that you'll get the best results from using one capsule a day. To use, twist a capsule open and gently apply the serum where your face needs the nourishment.

Top-five Ingredients: Isododecane, neopentyl glycol diheptanoate, dimethicone crosspolymer, phenylpropyldimethylsiloxysilicate.

Are Crepe Erase Ingredients Safe and Effective?

Because it is standard practice to sort ingredients list by greatest concentration, we chose to look at just the top five ingredients in every Crepe Erase product to see whether they stood out to us.

Generally, the ingredients within these products fall under the categories of skin conditioning agents, cleansing agents, solvents, binding agents, and fragrance ingredients. These kinds of ingredients are standard in many skincare products.

One common compound in Crepe Erase products is glycerin. This moisturizing powerhouse is used to hydrate the skin and prevent dry, rough patches.

It's created during the soap-making process when glycerin splits away from fatty acids and blends with water, and the compound is often extracted for other cosmetic products.

Propanediol is another common ingredient in personal care products. It's considered safer than propylene glycol, a compound it often replaces, and should not cause any serious side effects

Are there any ingredients that you should be aware of? Two caught our attention for having potentially troubling side effects.

First, cocamidopropyl betaine is a synthetic detergent that is often used to increase the foaming properties of skin and hair products. The EWG notes that there is a moderate risk of allergies and skin irritation from using products that contain it.

Second, dimethicone, a silicone-based organic polymer, can typically be used on your skin without a problem, though some people experience burning, stinging and redness from using it.

Key Takeaway

Crepe Erase product's main ingredients include common skin conditioning agents. A few products contain compounds that may irritate the extra sensitive skin, but most people should be able to use these products without ill effect.

What Is The Cost?

You can purchase Crepe Erase products off the company website individually or in multi-product systems.

Individual product purchases are at the following price points:

  • Lift & Smooth Neck Firming Treatment: $84
  • Anti-Aging Hand Repair Treatment: $22
  • Body Smoothing Pre-Treatment: $51
  • Advanced Body Repair Treatment: $79
  • Refining Facial Scrub: $44
  • Restorative Facial Treatment: $44
  • 4-in-1 Line Smoothing Capsules: $38
  • Flaw-Fix Eye Cream: $75
  • Flaw-Fix™ Intensive Lip Repair Treatment: $22
  • Overnight Facial Plumping Treatment: $54
  • Flaw-Fix™ Refining Lip Polish: $30

You can save 15% off any individual order by signing up for an auto-delivery subscription in which you receive a new shipment every three months. The subscription is optional for certain products when purchasing individually, but not in all cases.

The Systems range in price from $39.95 to $56.96, and they each contain different combinations of the products mentioned above. All first purchases qualify for free shipping, and they automatically enroll you in an auto-ship subscription.

This means that after one month and then every three months after, you will be sent new products and auto-charged the full purchase price three times, plus $2.99 for shipping and handling.

Your first order of the Advanced 5-Piece Body + Face System will cost $47.96, but each delivery after that will cost $179.85 (broken down into three monthly payments).

The only way to opt-out of this program is to contact customer service at (888) 708-2042.

All Crepe Erase products are covered by a 60-day, money-back guarantee (minus shipping and handling).

Be cautious when signing up for your first order to ensure you're aware of any additional future recurring charges.

What Do Customers Think of Crepe Erase?

Close to 150 customers have weighed in on Crepe Erase on our website, and the product averages 1.8 stars. Here are key takeaways from the reviews:

Improvements to Crepey Skin

Twenty reviewers left Crepe Erase a five-star review. These reviewers raved that the products worked as described and that their skin was looking better than ever after using them regularly.

Products Didn't Work

A large portion of Crepe Erase customers thought that this product made little, if any, difference for their skin. A few noted that the products worked as well as standard moisturizers and did little to reduce the appearance of crepy skin.

Works Only with Consistent Use

Some users noted that they saw improvements in their skin after using Crepe Erase products, but that the results were only temporary.

In a few cases, customers wrote that they occasionally skipped a treatment day and that their progress disappeared immediately when they did so.

Trouble with the AutoShip Program and Returns

By far, the biggest complaint we noticed about Crepe Erase was that shoppers ended up paying for than they expected. Some didn't realize they were signing up for an auto-ship program while others continued to be billed even after they thought they had canceled their account.

Many reviewers reported frustrating experiences getting in touch with customer service and cancel their subscription, as they were often on hold for up to an hour before getting in touch with someone.

Key Takeaways

Though some customers are happy with Crepe Erase, most think the products are too expensive, don't work as promised, and come with a questionable auto-shipment policy.

The Bottom Line

Crepe Erase products show some potential to keep your skin healthy and moisturized.

While skincare products could make a significant short-term difference in your skin's appearance, a moisturizing cream can't do enough to restore the hydration that it loses over time.

Topicals like Crepe Erase can temporarily plump up the of the skin and even boost collagen production, but the customer reviews for Crepe Erase show us that the overall effect is often subtle or even unnoticeable.

Likewise, many customers have taken issue with the company's return policy and auto-ship program.

Creams can help crepey skin, but they don't match the effects of a medical procedure.

If you choose to go that route instead, Dr. Tsippora Shainhouse, a board-certified dermatologist in Los Angeles tells us that micro-needling (Dermapen), radiofrequency, ultrasound, or laser treatments.

However, the best way to avoid crepey skin is to prevent it in the first place. Stay moisturized, keep out of the sun if you aren't wearing SPF, and follow a healthy diet. These lifestyle choices can help you keep your skin at its best for as long as possible.

Customer Reviews

Start your review of Crepe Erase:
  • 152 Customer Reviews
  • 19% Recommend This Product
1.8 out of 5
5 star: 13% 4 star: 3% 3 star: 4% 2 star: 7% 1 star: 71%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

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  • Bad and false advertising

    • By Yolonda Johnson,
    • Texas,
    • Dec 27, 2015
    Overall Experience:

    I sent them their products back, never got my refund. I have a tracking number. When I tried to contact them, it's like the number is blocked. You can buy products like this at a local store that work better. It's a scam. They put these people on the phone that talk too much about nothing, wasting your time (how you do today, and thank you Ms. Yolanda, can I call you Yolanda?). They are full of bull. They will tell you that they are going to refund if you return the product. I did the best thing, I got a tracking number. I'm going to put them on Facebook and all over the networks.

    Bottom Line: No, I would not recommend this to a friend

  • "Crap" Erase

    • By G Patel,
    • United Kingdom,
    • Dec 24, 2015
    Overall Experience:

    This product should be renamed Crap Erase rather than Crepe Erase, as the only thing that gets erased is the money in your bank account. I only gave it one star because I was forced to in order to submit my review.

    Bottom Line: No, I would not recommend this to a friend

  • Just a Cream

    • By Katia,
    • Miami, Florida,
    • May 4, 2016
    • Verified Reviewer
    Overall Experience:

    I'm 45 years old. Disliking the couple of wrinkles on my knees, decided to order Crepe Erase. If it worked for those older ladies on the TV, "it has to work for me!"

    I ASKED them, please not to put me on autoship and of course I received more creams and more charges. After much arguing they refunded me the charges and I decided to try the Crepe Erase until the cream was gone, along with the exfoliator​.

    I did everything it said, the exfoliation and rubbing the cream in a circular motion for up to 60 seconds. I have been using it now for almost 3 months and NOTHING. Not one change. It didn't even make it seem like it made wrinkles' appearance any less.

    So I'm out of $60 and I got to keep my wrinkles. Live and learn. Not what I was hoping for.

    Bottom Line: No, I would not recommend this to a friend

  • False Advertising!

    • By Suzanne Ellis,
    • Athens, GA,
    • Feb 6, 2016
    Overall Experience:

    The advertisement was that the Crepe Erase was $39.95, yet it turned out to be $119.85. That's why I canceled it, and am mailing it back. Thank you.

    Bottom Line: No, I would not recommend this to a friend

  • Just greasy lotion

    • By Gayle,
    • Denver, CO,
    • May 19, 2016
    • Verified Reviewer
    Overall Experience:

    I, too, had great hopes of plumper, rehydrated skin. Just look at Jane! Sadly, what I got was a thick, greasy cream that was never convenient to apply. Who has an hour to hang out naked and let the stuff absorb? Also, just read that the real reason Jane Seymour looks so young, it is in her bio, identical HRT so I feel completely scammed. The good thing is that they do honor the money back guarantee. I did get all my money back. Man, I so wanted this to be the magic product that was advertised, but it's not even really a usable everyday moisturizer, just too thick and oily.

    Bottom Line: No, I would not recommend this to a friend

  • Sorry, not worth the money

    • By Kathy,
    • California,
    • Jan 22, 2016
    Overall Experience:

    I bought this product, namely because of Jane Seymour. I like the big jar of Crepe Erase, but the rest of the products were worthless. I looked into returning them but the shipping & handling were not worth it. So, in my opinion, don't waste your money. Customer service was not helpful at all.

    Bottom Line: No, I would not recommend this to a friend

  • Customer Service

    • By Terri Brown,
    • West Virginia,
    • Dec 23, 2015
    • Verified Reviewer
    Overall Experience:

    After watching the infomercial for Crepe Erase, I'll admit I was moved to purchase. Belatedly thought I'd better look at customer reviews, and glad I did. Immediately called the 'order' number to cancel and as suspected based on reviews, got the run-around.

    I was going to be transferred to this representative, then that supervisor, asked to call back later because my order had not been processed yet, the representative was reaching for any reason not to cancel my order. I had to be more assertive and state that "you can take my order, but can't cancel it as stated on your website"? "I absolutely want to cancel this product, I do not want someone to try to talk me into it, I do not want this product". I also told him that this is exactly why I was canceling, the customer service process tries to make it very difficult to cancel an order and I don't want to get caught in that loop of auto-delivery.

    One minute later, he was able to cancel my order. Just beware that when ordering this product, you will spend time on the phone with customer service if you do not want the product. 

    Bottom Line: No, I would not recommend this to a friend

  • Unexpecrted charges

    • By Dharma,
    • Memphis, TN,
    • Apr 20, 2016
    • Verified Reviewer
    Overall Experience:

    Beware of their sneaky ways. They ask you to return their product if you don't like it and charge your account for months. The product itself is nothing real, just an usual cream and it will not erase anything. It is definitely overvalued.

    Bottom Line: No, I would not recommend this to a friend

  • Bait and switch on TV ad

    • By Karen,
    • Roy, UT,
    • Jan 17, 2017
    • Verified Reviewer
    Overall Experience:

    They use a bait and switch in their TV ad. I called for the $39 deal and was told that I had to sign up for monthly auto shipment. This was not stated on TV. If I did not want the auto ship, I had to pay $59 and with no free eye cream.

    They did not honor their ad! This should be a Federal Trade Commission violation.

    Bottom Line: No, I would not recommend this to a friend

  • Don't do it!

    Overall Experience:

    The products were fair, I guess, but didn't work as portrayed on the infomercial I was sucked into.

    I returned the products and got my refund (for products that were initially thought to be "free"), so I think all is well. Six months later I start getting charges on my credit card. I have charges now for almost $130 for NOTHING!

    I have disputed the items with my credit card company, and I have learned my lesson, which is NOT order products from the television! I will only use products that I can purchase and pay for at my leisure.

    Bottom Line: No, I would not recommend this to a friend

  • Deceiving - and I'm being very nice.

    • By Lorie Nye,
    • Tulsa, OK,
    • Apr 20, 2017
    • Verified Reviewer
    Overall Experience:

    I ordered what I thought was an intro and now I find out I am being billed the $59.95 for THREE months. This is not how the product was represented, and I am beyond disappointed. I called to cancel, and even at that time, I wasn't told there would be two more charges on my credit card. The customer service people are still being deceptive, and I am beyond disappointed with this sales technique. I would NEVER have ordered a $180 item online.

    Bottom Line: No, I would not recommend this to a friend

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