Crepe Erase Advanced Review: A Detailed Look at How It Works, Ingredients, Cost, and More

By Lydia Noyes
HighYa Staff
Updated on: Apr 10, 2019

What Is Crepe Erase?

Crepe Erase, a treatment system for crepey skin, promises to keep you looking younger by targeting the thinning skin on your face, arms, and chest and re-plumping it to give you a more youthful glow.

Crepe Erase is endorsed by actresses Jane Seymour and Courtney Thorne Smith, and it claims to rely on a revolutionary two-step anti-aging system that works after the first treatment.

But will Crepe Erase really improve your appearance or are you better choosing a different approach to keep your skin looking its best? Our detailed review will help you decide.

Crepe Erase Products

At the time of writing, we found that Crepe Erase offered six products that are available in different combinations depending on what package deal you order. They are the following:

Body Smoothing Pre-Treatment

This gentle exfoliator is designed for daily use and preps your skin for the Advanced Body Repair Treatment. With consistent use, the company states that you will “uncover visibly smoother, softer skin from the neck down.”

To use, you’ll need to apply the cream to wettened crepey skin, and massage with gentle circular motions for several minutes before rinsing with warm water.

Top-five ingredients: Sodium C14-16 olefin sulfonate, hydrogenated castor oil, comaidopropyl betaine, glycerin, propanediol.

Advanced Body Repair Treatment

Containing Crepe Erase’s proprietary TruFirm® Complex and 9 Super Hydrators™, this fast-absorbing formula is designed to improve the tone, texture, and elasticity of your skin to give you a more youthful appearance on your arm, knees, chest, and neck. After exfoliating your skin, you can apply the treatment to the problem area in gentle circular motions until it is absorbed.

Top-five ingredients: Olea europaea (olive) fruit oil, stearic acid, hydroxystearic/linolenic/oleic polyglycerides, dimethicone, glycerin.

Anti-Aging Hand Repair Treatment

Specifically formulated for your hands because they tend to be one of the first places to show signs of aging, this cream is meant to be applied liberally and used as needed to keep your hands feeling healthy and hydrated.

Top-five ingredients: Caprylic/capric triglyceride, coco-caprylate/caprate, cetearyl alcohol, dimethicone, squalane.

Overnight Facial Plumping Treatment

Designed to boost your skin as you sleep, this plumping treatment will purportedly smooth wrinkles and restore elasticity to help you wake up with a fresher looking face. You’ll apply a thin layer to your face and neck each night for an effect that builds over time.

Top-five ingredients: Olea europaea (olive) fruit oil, hydroxystearic/linolenic/oleic polyglycerides, dimethicone, glycerin, palmitic acid.

Flaw Fix Eye Cream

If you can’t get a good night’s sleep, this eye cream is designed to fake it by absorbing into the skin around your eyes to soothe puffiness and reduce fine lines so that you look awake and refreshed. You can apply the cream mornings and evenings for the best results.

Top-five ingredients: adipic acid/neopentyl glycol crosspolymer, cyclopentasiloxane, dimethicone, pentaerythrityl tetracaprylate/tetracaprate, cetyl alcohol.

4-in-1 Eye Renewal Capsules

Offered as a free bonus purchase, this serum contains a concentrated formula meant to reduce the signs of fine lines from your face. The company states that you’ll get the best results from using one capsule a day. To use, twist a capsule open and gently apply the serum where your face needs the nourishment.

Top-five ingredients: isododecane, neopentyl glycol diheptanoate, dimethicone crosspolymer, phenylpropyldimethylsiloxysilicate.

Does Crepe Erase Work?

Aging is inevitable, and it can take a toll on your skin. Due to sun damage and diminishing amounts of elastin and collagen, it’s natural for your skin to start becoming thinner and lose its ability to retain moisture as you get older.

This creates the right conditions for developing a crepey appearance, and dry, scaly skin that doesn’t bounce back to shape like it used to.

In the words of esthetician Allison Tray from Tres Belle Spa, “most of us begin to see crepey skin as we age due to loss of collagen and elasticity. Dryness can also play a factor, as well as weight loss.”

While crepey skin can appear anywhere on the body, it tends to form in the places where the skin is naturally thinner and most exposed to the sun, like the hands, arms, chest, and face. This process can start as early as your mid-30s, but it’s usually most pronounced by around 45.

There’s not much you can do to prevent crepey skin altogether, but can skincare products like Crepe Erase restore your skin? Adina Mahalli from Maple Holistics thinks so.

» Recommended Reading: Crepey Skin: Causes, Prevention, and Treatment

“Any skincare products that increase your collagen production are likely to improve crepey skin. Skincare products that include vitamin A or E, as well as those rich in fats like omega-6 stimulate collagen production and regenerate skin,” she said. “Additionally, skincare products that promise to reduce crepey skin should also include antioxidants to fight free radicals and renew the skin.”

According to the product website, Crepe Erase promises to restore your aging skin through a product range that acts as gentle exfoliators and “super hydrators” filled with antioxidants from natural ingredients like apple, dill, and sage that drench the skin to boost its moisture content.

The company claims that their internal evaluation of 54 participants showed that 80% of women saw an immediate reduction in the look of their crepey skin after just one use. This matches what we learned from Dr. Tsippora Shainhouse, a board-certified dermatologist in Los Angeles.

“Topicals can help plump the appearance of the skin, strengthen the skin barrier and encourage new collagen growth. Use these regularly to notice improvement in about three months,” she told us. “Applying topical antioxidants in the morning can help prevent oxidative UV damage before it happens. Applying it at night can help undo it before it creates permanent collagen breakdown. This helps maintain skin firmness.”

Depending on the Crepe Erase package deal you order, the company offers a range of skincare products designed for both day and night use, which Shainhouse tells us can help stave off crepey skin in the long run.

Crepe Erase Side Effects

Because its standard practice to sort ingredients list by greatest concentration, we chose to look at just the Top-five ingredients in every Crepe Erase product to see whether they stood out to us. To aid the research process, we looked at each of these ingredients in the EWG (Environmental Working Group) Cosmetics Database. Here are the results that stood out to us.

Generally, these ingredients fall under the categories of skin conditioning agents, cleansing agents, solvents, binding agents, and fragrance ingredients.

This makes sense, as these kinds of ingredients are standard in many skincare products. But are there any you should be aware of? Two caught our attention—dimethicone and cyclopentasiloxane—for having potentially troubling side effects.

According to WebMD, dimethicone can typically be used topically without side effects, though some people experience burning, stinging and redness from using it.

Cyclopentasiloxane is also a substance to be aware of, Truth in Aging reports it can cause mild skin and eye irritation and potentially impact marine life when released into the water system.

Analysis of Crepe Erase Reviews and Complaints

Crepe Erase customers don’t always have a positive experience with the product line. After 140 reviews on our site, the company averaged 1.8 out of five stars.

The most common complaints we noticed were that the products didn’t work as advertised and that customers struggled to cancel their memberships and continued to be billed for and receive products that they didn’t want.

Many people reported that they didn’t like having to pay return shipping fees for products they didn’t know they were going to receive, and that customer service seemed to make the cancellation process as hard as possible.

We also looked through some reviews for the individual Crepe Erase products on Amazon, and these tended to be more positive. Many people still reported that they thought the Treatments were too expensive for the results they experienced, but some did state that they saw noticeable improvements in their skin’s texture and appearance.

Crepe Erase Cost

At the time of writing, Crepe Erase products were available for purchase from the company website in two bundles.

The first includes all the products listed above—the 4-in-1 Eye Renewal Capsules are considered a free bonus—for $59.95 and free shipping.

It’s also possible to get just the Body Smoothing Pre-Treatment and Advanced Body Repair Treatment (with the free Eye Renewal Capsules) for $39.95 and free shipping.

Crucially, either of these purchases will automatically enroll you in a subscription program. This means that after one month and then every three months after you will be sent the new product and auto-charged the full purchase price (either $59.95 or $39.95) plus $3.99 for shipping and handling. The only way to opt out of this program is to contact customer service at (888)708-2042.

We advise you to be cautious when signing up for your first order. In our professional experience, auto-ship programs are often more about roping you into recurring charges than they are about providing any kind of convenience, so we’d recommend proceeding with caution.

The company terms and conditions state all Crepe Erase products are covered by a 60-day, money-back guarantee (minus shipping and handling) so you can request a refund for any product you aren’t happy with.

The Bottom Line: Is Crepe Erase the Right Treatment for You?

Aging isn’t always an easy reality to accept, so it makes sense that you might be looking for ways to stave off the signs of crepey skin. Will Crepe Erase help restore the youth you’ve lost? To be honest, this line of skincare products will have to work hard to live up to its promises.

While the experts we spoke with told us that skincare products could make a significant short-term difference in your skin’s appearance, a moisturizing cream can’t do enough to restore the hydration that it loses over time.

Topicals like Crepe Erase and Crepe Erase Advanced can temporarily plump up the of the skin and even boost collagen production, but the customer reviews for Crepe Erase show us that the overall effect is often subtle or even unnoticeable.

We’ve written about this before – creams can help crepey skin, but they don’t match the effects of a medical procedure. If you choose to go that route instead, Shainhouse suggests microneedling (Dermapen), radiofrequency, ultrasound or laser treatments.

However, the best way to avoid crepey skin is to prevent it in the first place. Stay moisturized, keep out of the sun if you aren’t wearing SPF, and follow a healthy diet. These lifestyle choices can help you keep your skin at its best for as long as possible.

» Recommended Reading: How to Get Rid of Crepey Skin on Upper Arms: Comparison of Best Methods

Read 149 Crepe Erase Customer Reviews and Complaints

Write a Review
Average Customer Rating: 1.8
Rating Snapshot:
5 star: 20 4 star: 5 3 star: 6 2 star: 11 1 star:  107
Bottom Line: 19% would recommend it to a friend
Showing 1-11 of 149
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  • 299 out 304 people found this review helpful

    Bad and false advertising

    • Texas,
    • Dec 27, 2015

    I sent them their products back, never got my refund. I have a tracking number. When I tried to contact them, it's like the number is blocked. You can buy products like this at a local store that work better. It's a scam. They put these people on the phone that talk too much about nothing, wasting your time (how you do today, and thank you Ms. Yolanda, can I call you Yolanda?). They are full of bull. They will tell you that they are going to refund if you return the product. I did the best thing, I got a tracking number. I'm going to put them on Facebook and all over the networks.

    Bottom Line: No, I would not recommend this to a friend

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  • 259 out 260 people found this review helpful

    "Crap" Erase

    • United Kingdom,
    • Dec 24, 2015

    This product should be renamed Crap Erase rather than Crepe Erase, as the only thing that gets erased is the money in your bank account. I only gave it one star because I was forced to in order to submit my review.

    Bottom Line: No, I would not recommend this to a friend

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  • 255 out 258 people found this review helpful

    Just a Cream

    • Miami, Florida,
    • May 4, 2016
    • Verified Reviewer

    I'm 45 years old. Disliking the couple of wrinkles on my knees, decided to order Crepe Erase. If it worked for those older ladies on the TV, "it has to work for me!"

    I ASKED them, please not to put me on autoship and of course I received more creams and more charges. After much arguing they refunded me the charges and I decided to try the Crepe Erase until the cream was gone, along with the exfoliator​.

    I did everything it said, the exfoliation and rubbing the cream in a circular motion for up to 60 seconds. I have been using it now for almost 3 months and NOTHING. Not one change. It didn't even make it seem like it made wrinkles' appearance any less.

    So I'm out of $60 and I got to keep my wrinkles. Live and learn. Not what I was hoping for.

    Bottom Line: No, I would not recommend this to a friend

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  • 249 out 252 people found this review helpful

    False Advertising!

    • Athens, GA,
    • Feb 6, 2016

    The advertisement was that the Crepe Erase was $39.95, yet it turned out to be $119.85. That's why I canceled it, and am mailing it back. Thank you.

    Bottom Line: No, I would not recommend this to a friend

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  • 246 out 249 people found this review helpful

    Just greasy lotion

    • Denver, CO,
    • May 19, 2016
    • Verified Reviewer

    I, too, had great hopes of plumper, rehydrated skin. Just look at Jane! Sadly, what I got was a thick, greasy cream that was never convenient to apply. Who has an hour to hang out naked and let the stuff absorb? Also, just read that the real reason Jane Seymour looks so young, it is in her bio, identical HRT so I feel completely scammed. The good thing is that they do honor the money back guarantee. I did get all my money back. Man, I so wanted this to be the magic product that was advertised, but it's not even really a usable everyday moisturizer, just too thick and oily.

    Bottom Line: No, I would not recommend this to a friend

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  • 242 out 242 people found this review helpful

    Sorry, not worth the money

    • California,
    • Jan 22, 2016

    I bought this product, namely because of Jane Seymour. I like the big jar of Crepe Erase, but the rest of the products were worthless. I looked into returning them but the shipping & handling were not worth it. So, in my opinion, don't waste your money. Customer service was not helpful at all.

    Bottom Line: No, I would not recommend this to a friend

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  • 239 out 241 people found this review helpful

    Customer Service

    • West Virginia,
    • Dec 23, 2015
    • Verified Reviewer

    After watching the infomercial for Crepe Erase, I'll admit I was moved to purchase. Belatedly thought I'd better look at customer reviews, and glad I did. Immediately called the 'order' number to cancel and as suspected based on reviews, got the run-around.

    I was going to be transferred to this representative, then that supervisor, asked to call back later because my order had not been processed yet, the representative was reaching for any reason not to cancel my order. I had to be more assertive and state that "you can take my order, but can't cancel it as stated on your website"? "I absolutely want to cancel this product, I do not want someone to try to talk me into it, I do not want this product". I also told him that this is exactly why I was canceling, the customer service process tries to make it very difficult to cancel an order and I don't want to get caught in that loop of auto-delivery.

    One minute later, he was able to cancel my order. Just beware that when ordering this product, you will spend time on the phone with customer service if you do not want the product. 

    Bottom Line: No, I would not recommend this to a friend

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  • 206 out 206 people found this review helpful

    Unexpecrted charges

    • Memphis, TN,
    • Apr 20, 2016
    • Verified Reviewer

    Beware of their sneaky ways. They ask you to return their product if you don't like it and charge your account for months. The product itself is nothing real, just an usual cream and it will not erase anything. It is definitely overvalued.

    Bottom Line: No, I would not recommend this to a friend

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  • 203 out 207 people found this review helpful

    Bait and switch on TV ad

    • Roy, UT,
    • Jan 17, 2017
    • Verified Reviewer

    They use a bait and switch in their TV ad. I called for the $39 deal and was told that I had to sign up for monthly auto shipment. This was not stated on TV. If I did not want the auto ship, I had to pay $59 and with no free eye cream.

    They did not honor their ad! This should be a Federal Trade Commission violation.

    Bottom Line: No, I would not recommend this to a friend

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  • 203 out 208 people found this review helpful

    Don't do it!

    The products were fair, I guess, but didn't work as portrayed on the infomercial I was sucked into.

    I returned the products and got my refund (for products that were initially thought to be "free"), so I think all is well. Six months later I start getting charges on my credit card. I have charges now for almost $130 for NOTHING!

    I have disputed the items with my credit card company, and I have learned my lesson, which is NOT order products from the television! I will only use products that I can purchase and pay for at my leisure.

    Bottom Line: No, I would not recommend this to a friend

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  • 202 out 204 people found this review helpful

    Deceiving - and I'm being very nice.

    • Tulsa, OK,
    • Apr 20, 2017
    • Verified Reviewer

    I ordered what I thought was an intro and now I find out I am being billed the $59.95 for THREE months. This is not how the product was represented, and I am beyond disappointed. I called to cancel, and even at that time, I wasn't told there would be two more charges on my credit card. The customer service people are still being deceptive, and I am beyond disappointed with this sales technique. I would NEVER have ordered a $180 item online.

    Bottom Line: No, I would not recommend this to a friend

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