Dexcom G6

Dexcom G6

Overall Rating

1.3

70 Customer Reviews

Summary

The Dexcom G6 is a continuous glucose monitoring system that is designed to guide treatment decisions and management of your diabetes without the need for traditional fingerstick tests. While it may be a good option, it's important to factor in the costs and whether you're covered by insurance.

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Customer Reviews

1.3 Stars out of 70 Reviews
5 Star:1% 4 Star:2% 3 Star:5% 2 Star:7% 1 Star:82%
6% Recommend This Company
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Posted on Aug 31, 2018

Dexcom has chosen to go the way of shysters

By Ed B., Orlando, FL, Verified Reviewer

I've elected to get a Dexcom recommended by my doctor. Lately, I've been getting calls from numbers showing on my phone from my old hometown. The rash of calls were threats that I owed the IRS back taxes, etc. I've also been getting calls from the FBI that I've committed crimes, etc. Now, Dexcom who has tried to get in touch with me, are using the same numbers as the shysters! Everytime they've called it's been a different number from my hometown. I've avoided picking up because of past experience. I finally called Eric from Dexcom back. He said it's their computer system. I won't do business with a company who doesn't have a legitimate phone number. I can't believe some executive at Dexcom elected to use this system. I guess the protection of their brand goes by the wayside lowlife technology.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Sep 24, 2018

Dexcom used to be good...

By Richard V., San Antonio, TX, Verified Reviewer

I have been using Dexcom CGM meters since 2005, which started with the 7plus. The current systems that they have now are not as dependable. The G4 was the last CGM that was worth getting. The G5 had issues with the transmitter, which warranty handled. But all the previous models were solid with no sensor errors. Each time I call I am told different information, and they have to put me on hold because they have to double check. They then come back and tell me I am correct. I am not calling to hear their guesses on my question, I am calling to hear facts. Their bland little recital of responses make you feel not valued. Communication is horrible...

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Oct 2, 2018

Billing department nightmare

By Jenna R., Plainfield, IL, Verified Reviewer

Dexcom has always been great. Until they just charge your card out of nowhere, never even send you an invoice after, and just pick what dollar amount to charge you regardless of what your insurance says to pay. Then when you call, they just say too bad. I am completely flabbergasted. I have never had worse service from a company. I definitely see how they make their money and it is definitely at the customer's expense.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Feb 12, 2019

The most horrendous customer service in the world

By D R., Denver, CO, Verified Reviewer

First, the product is great, it has given me a peace of mind like no other diabetic device.

In one of the reorder evolutions, Dexcom insisted that my doctor write another script even though the current prescription was still valid. My doctor refused and the battle was on, for months. Eventually, I had to pull the patient welfare card, and pleaded with my doctor to write another script and insisted that I was the one suffering from his refusal to write on a piece of paper. He insisted that I filed a complaint with the state. I fired him and sought the help of another Endo.

Come to find out my doctor wasn’t the problem, it was Dexcom. Every reorder. and God forbid a new script, insurance reauthorization, there is a major issue. On average I spend three hours talking to Dexcom’s reps for each order. I should be paid by Dexcom as much as I’ve been on the phone with them. I can recite their hold music, "Opus No. 1" by Tim Carlton & Derrick Deel in my sleep (it sounds like it belongs in a bad 90’s movie).

In defense of the Dexcom reps, they have been nice but lack the ability to do anything correctly. I’ve had them mistake a third party biller for my insurance, try coding me on Medicare, and one time they were going to ship the devices to my insurance company. It’s a shame, not sure how long they can go on like this.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Oct 13, 2018

Cannot return unopened sensors!

By Peter B., Carmel, CA, Verified Reviewer

My girlfriend Lyndsay and I are no longer together. I set-up a delivery for sensors for the G5, so having completely forgotten they would send them, they arrived this week.

I called Customer Support (very unsupportive in my view), who stated that sensors cannot be returned, even unopened! Apparently this is part of their initial contract when you set-up deliveries, and yet the Packing List states that "no partial or opened products can be accepted for return" - so why do they state this on a shipment of sensors if sensors cannot be returned?

Appalling, and I would NEVER recommend this company to anybody.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jan 20, 2019

Rotten support

By William M., Seattle, WA, Verified Reviewer

My grandson is diabetic and is a Dexcom device. I downloaded an apparently upgraded app to my Android smartphone successfully but got a mysterious message about not following anyone. When I tried to get help from support I was put on hold (no exaggeration) 18 minutes and then I got a recorded message asking me to participate in a survey. I called another tech support number. This one was busy. I tried again and again. I tried calling marketing, left an email requesting the information. Nothing. I then emailed tech support requesting the information. No response.

This is an important health device. When it malfunctions or simply doesn't function, is it really too much to respond to customer questions about how to make it work? Really crappy service.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Dec 12, 2019

Do not drink the Kool-Aid

By David H., United States, Verified Reviewer

My frustration with this company and also US MED (once you are assigned a medicare supplier you are stuck) can not be described in language suitable to be printed!

I am out of supplies and US MED says they don't have any but when I call Dexcom they say they have plenty (G6 system).

Don't get sucked up and depending on these people as I was.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Apr 17, 2018

G5 app warning

By Egh43, Virginia, Verified Reviewer

Warning! The Dexcom G5 mobile app does not adhere to your phone setting sound/volume choice. If you set your volume to a given level, set the phone to vibrate or set the phone to mute, the app still continues to sound an alert at the loudest volume level your phone has. Besides being an issue during a wedding, funeral, meeting, and so on, it also sounds while you are in a phone conversation. I had the phone next to my ear when it alarmed. The sound was so piercing that I had ringing and diminished hearing in my ear for several hours afterward. I have contacted Dexcom (including upper management) several times but have not received any response back from them.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Feb 25, 2019

Nice product. Really, really bad customer service.

By Robert P., Mea, AZ, Verified Reviewer

I have been a diabetic for over fifty years and need a device such as the Dexcom to alert me of highs and lows. The product works well. The customer service is the worst I have ever seen. They even told me one time that they were not considered a medical necessity by the FDA so they didn't have to follow medical guidelines such as shipping in a timely manner. They never let you know if there is a problem with the order, it just sits until you realize it's not coming. I complained many times to deaf ears, this company is being mismanaged and it is a shame. Not sure how they can continue.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Mar 13, 2019

Poor management or is it NO MANAGEMENT?

By Stephen B., Jacksonville, FL, Verified Reviewer

After being on hold in excess of 39 minutes my call was answered by someone identifying himself is Alec or Alex. He asked how he could help me and I responded by telling him that I had a problem getting my supplies. At that point, which was exactly 8 p.m. EST, the line went dead. I immediately called back and got a recording: "it was after business hours and to call back during business hours." On my previous call a week earlier I explained that I was completely out the sensors. I was promised to have the sensors in a few days as they would Express ship them to me. If they treat their employees like they treat their customers, this company is doomed.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Aug 29, 2019

Horrible customer service

By Heather O., Michigan, Verified Reviewer

Requested a call back after 10 minutes last night, nobody ever called back. Last 2 sensors failed and I have absolutely nothing. Holding now for 30 minutes again while I'm at work. Have had supplies shipped to the wrong address 3 times. They don't care about me what so ever.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted
Showing 12-22 of 70

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