My partner took me shopping for my birthday and we found what appeared to be a gorgeous diamond ring. Less than three months after purchase a stone disappeared. I had just received my "lifetime warranty" papers in the mail about a week beforehand.
I opened a ticket on their website and, though I receive far too much promotional mail from them, I have heard absolutely nothing regarding the open ticket.
Superior craftsmanship? Stones don't fall from rings unless the setting was loose to begin with.
Very, very disappointed in this expensive piece of jewelry I cannot wear and they, apparently, don't want to fix.
Next step, take it to a local custom jeweler, have it inspected, replace the stone. From expensive to VERY expensive.
Bottom Line: No, I would not recommend this to a friend
Company Response from Effy Jewelry
Jul 29, 2019
I am sorry to hear that you need to have your ring repaired. We will gladly assist you in that! I checked our online inquiries and did not see your ticket requesting service but rest assured we will take care of you. Please forward your inquiry directly to me at firstname.lastname@example.org and I will ensure that we help you. I will need your receipt number as well as the item number of your ring. Looking forward to helping you!