Nowhere on the website, when I ordered a one-year gift subscription and a few cool looking bottles of tequila, rum, and such, did it state that the images on the site were not representative of what I might actually receive in my hands. So, when I ordered the Apocalypto Tequila Reposado in the ceramic jaguar/human head bottle, I expected to actually receive the Apocalypto Tequila Reposado in the ceramic jaguar/human head bottle. Instead, I received a poor imitation of that cool ceramic bottle rendered in clear glass with the back label showing through the front jaguar/human face.
When I sent an email complaining and asking for the bottle that was pictured, I was told that their supplier did not have that bottle and that there are no guarantees that what I order will actually look in person as they do on the website. I called this bait and switch. And, I received an email back telling me about the regulations they have to adhere to and how hard it is for them to do what they do while trying to change things up in the liquor industry. To say I don't care one twit about that is a gross overstatement.
Finally, one of the happiness fairies or whatever ridiculous title they call themselves told me they would reach out to their supplier and see if they could locate the bottle I actually thought I was purchasing. I had also sent them a picture from Caskers with the ceramic model and they said they would reach out to them, as well. Now, keep in mind, I had given this company almost four hundred and fifty dollars for the gift subscription and four bottles of liquor to go with it on Christmas morning. And, I heard crickets until two weeks later when I again emailed asking about the bottle of tequila I had actually believed I had purchased. At that time, I was told that they had credited me ten dollars for the inconvenience, but that was all they could do, their supplier did not have the ceramic bottle.
I have repeatedly told them in email and on their Facebook page that what they need to do is put it in FAQs that not all images on their site are representative of what the consumer will actually receive. So far, I haven't seen that done. As far as I am concerned, they are a disappointing and discouraging business to deal with. And, I am disgusted that this is what I thought was so cool that I should purchase it for my son. When I give him his gift, unfortunately, the joy he might have gotten will be tempered by the warning that things are not always as they seem on the Flaviar website.
Oh, and about that ten dollar credit to make me shut up and go away? You guessed it, I still haven't seen it. SMH.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Feb 19, 2019
Hey Rosemarie,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
Wrong orders aren't uncommon in the e-commerce business, but what sets us apart is the way we handle such hiccups. It doesn’t happen often, but we’re very adept at handling wrong orders and always offer appropriate compensation for any inconvenience caused to a reasonable extent.
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and, we believe, to your satisfaction. We extended and executed a refund of 25% of the bottle price since our vendor was unable to provide the pictured bottle. We were also willing to take the product back for a full refund. Moreover, all products now feature a disclaimer in case there might be a discrepancy between the pictured and the actual product.
We’re easy to reach at hello@flaviar.com if you need help with anything else
Wish you all the best!
