Genucel Review: What You Should Know Before You Buy

By Lydia Noyes
HighYa Staff
Updated on: Apr 10, 2020

Genucel is a brand of anti-aging skincare products that will purportedly target wrinkles near the eyes and jawline. These products are sold in sets that are designed to target multiple problems at once to give you your best-looking skin, regardless of age.

The line is owned by Chamonix, an anti-aging skincare brand that bases its products on the power of antioxidants for helping your skin stand up to damage due to environmental factors.

The company claims that each product is free of mineral oil, petroleum, and preservatives or coloring agents that could harm your skin.

Will Genucel help you improve your complexion, or are these products a waste of time and money? Our analysis will help you determine the right choice is for you.

  • Products contain ingredients that are shown to be clinically effective
  • Transparent ingredients lists
  • Worked as described for some users
  • Products must be purchased in sets
  • All purchases automatically enroll you in an auto-ship program
  • Key ingredients might not work as promised to reduce wrinkles

What Are the Benefits of Eyeseryl?

Eyeseryl is one of the key ingredients in Genucel products. It is a compound made by Lipotec that is also known as acetyl tetrapeptide-5 that purportedly helps with undereye puffiness and dark circles by preventing a loss of elasticity in the thin skin around the eyes.

Genucel claims to combine a 2% concentration of this compound with ‘natural plant extracts’ to improve skin health and reduce visible wrinkles.

We couldn’t find any clinical evidence that shows its effectiveness. However, a self-reported study from Genucel shows that 95% of users saw improvements in their skin within 15 days of use.

Genucel Product Line

Genucel sells a range of anti-aging products designed to reduce the signs of wrinkles around your eyes and jaw. Here’s a summary of what’s available:

Genucel Jawline Treatment

Promotes toning in the jaw and neck area to visibly plump the skin and tighten and define it to smooth out fine lines and visibly improve a double chin.

Key ingredients: Aloe Barbadensis Leaf Juice, Glycerin, Caprylic/Capric Triglyceride, Stearic Acid, Glyceryl Stearate.

Genucel Immediate Effects 2

Hydrates the skin to fill in wrinkles and smooth out the skin. The results should last for 15–24 hours.

Key ingredients: Cyclopentasiloxane, Dimethicone, Aminobutyric Acid, Gynostemma Pentaphyllum, Sodium Hyaluronate.

Genucel XV

This facial moisturizer gives your skin peptides to boost collagen production and increase circulation.

Ingredients are not listed.

Genucel Eyelid Treatment

A concentrated treatment designed to deliver peptides directly to your eyelids to fight sag and fine lines.

Key ingredients: Aloe Barbadensis Leaf Juice, Glycerin, Caprylic/Capric Triglyceride, Stearic Acid, Glyceryl Stearate.


This product contains a proprietary blend of “micro-fillers” of magnesium aluminum silicate that temporarily plump the skin to get rid of bags and fine lines.

Key ingredients: Butylene Glycol, Sodium Silicate, Magnesium Aluminum Silicate, Caprylyl Glycol, Cellulose Gum.

L’Essence Neck Treatment

Concentrated face cream with vitamin C and green tea designed to restore elasticity to your neck and fight hyperpigmentation that leads to dark patches.

Key ingredients: Glycerin, Cetearyl Alcohol, Carthamus Tinctorius (Safflower) Oil, Simmondsia Chinensis (Jojoba) Oil, Ceteareth-20.

Cristalles Microdermabrasion

This exfoliant treatment uses fine particles to cleanse your face of dirt, bacteria and dead skin cells to fight roughness and discoloration.

Key ingredients: Alumina, Cyclopentasiloxane, lsopropyl Palmitate, Glyceryl Stearate, PEG-100 Stearate.

Genucel Plant Stem Cell Therapy

This eye serum contains a 2% concentration of Eyeseryl to create visibly healthy, smoother skin. Expect to see improvements within 15 days of use.

Key ingredients: Glycerin, Aloe Barbadensis Leaf Juice, Caprylic/Capric Triglyceride, Dimethicone, Niacinamide.

Genucel Redness Repair

A restorative cream designed to reduce skin redness without the harsh effects of retinol. It’s best for blotchy, patchy areas around your face, neck, and chest.

Key ingredients: Propanediol, Caprylic/Capric Triglyceride, Simmondsla Chinensis (Jojoba) Seed Oil, Aloe Barbadensis Leaf Juice, Ceteary Alcohol.

Genucel Deep Firming Serum

This serum delivers a 7.5% concentration of vitamin C to your skin for a powerful antioxidant dose that will improve the appearance of fine lines and wrinkles

Key ingredients: Propylene Glycol, Ascorbic Acid, Malus Domestica Fruit Cell Culture Extract (Apple Stem Cell), Lecithin, Polyacrylamide.

Analysis of Key Ingredients

There are a lot of ingredients in Genucel products. Below is our analysis of the key ingredients:

Apple Stem Cell: Plant stem cells are becoming a common addition to skincare products because they will purported help with cell regeneration to restore aging skin. The research into their benefits is still ongoing, but it seems promising from an anti-aging perspective.

Aloe Barbadensis Leaf Juice: The juice from the aloe plant is common in both food and cosmetic products, as it nourishes the skin and is a natural supply of antioxidants. There are some toxicity concerns associated with consuming too much, but no risks are associated with its topical use.

Caprylic/Capric Triglyceride: Derived from coconut fat, this compound is added to cosmetics for its moisturizing properties and antioxidant content. It’s considered safe for topical use.

Gynostemma pentaphyllum: This Asian plant also goes by jiaogulan and is nicknamed “southern ginseng” for its healing properties. Though it’s often used as a medicine for lifestyle diseases like cholesterol, diabetes, and obesity, there’s little evidence that it offers any benefit in skincare products.

Sodium Hyaluronate: More commonly known as hyaluronic acid, this compound is often injected into the skin to stimulate collagen production and decrease wrinkles. However, the evidence is mixed whether it will work when applied topically, as the molecules are considered too large to penetrate the skin.

Overall, these compounds do show some clinical evidence for fighting wrinkles and keeping your skin healthy. However, the two most toted ingredients—apple stem cells and sodium hyaluronate—might not be the skin miracle you’d like them to be. Early evidence for plant stem cells looks promising, but too little is known right now to draw conclusions.

Likewise, sodium hyaluronate seems to work best when it’s injected into the skin. Paying for the ingredient in your cosmetics might be a waste, and any improvements you do notice will be temporary.

Packages, Pricing, and Subscription Program

All Genucel products are sold in multi-product collections based on whether you are looking to treat your eyes or jawline.

Jawline Treatment

  • Essentials Package: includes a two-month supply of Genucel Jawline Treatment (two 1-oz tubes) and Genucel Immediate Effects 2 (0.5-oz) for $127.

  • Promotional Package: includes a two-month supply of Genucel Jawline Treatment (two 1-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel XV (2-oz), and Genucel Eyelid Treatment (0.5oz) for $154.

  • Complete Package: includes a two-month supply of Jawline Treatment (two 1-oz tubes), Immediate Effects 2 (0.5-oz), Genucel XV (2-oz), and Genucel Eyelid Treatment (0.5oz), Gen90 (0.5-oz), L’Essence Neck Treatment (2-oz), and Cristalles Microdermabrasion for $220.

Each package includes two free gifts: Genucel Plant Stem Cell Therapy (0.5-oz) and Genucel Deep Firming Serum (1-oz).

Eye Bag Treatment

  • Essentials Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes) and Genucel Immediate Effects 2 (0.5-oz) for $127.

  • Promotional Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel Redness Repair (2-oz), and Genucel Eyelid Treatment (0.5-oz) for $154.

  • Complete Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel Redness Repair (2-oz), Genucel Eyelid Treatment (0.5-oz), Gen90 (0.5-oz), L’Essence Neck Treatment (2-oz), and Cristalles Microdermabrasion for $220.

The Eye Bag Promotional Package comes with your choice of free gifts – Genucel Jawline Treatment or Genucel Deep Firming Treatment. The Complete Package includes both. No free gifts are in the Essentials Package.

Subscription Program and Return Policy

Note that all Genucel purchases will automatically enroll you in a subscription program. This means that your order will repeat every two months at the listed purchase price.

You can cancel this auto-ship program at any time by contacting customer service. Your cancelation must take place at least a week before the next shipment to take effect for that billing period.

Only your first initial sign up order can be returned for reimbursement. All other packages are non-refundable and can only be exchanged for store credit.

To qualify, you’ll need to return all products that were included in your order, not just the ones you weren’t happy with.

Analysis of Customer Reviews

More than 50 customers have left reviews for Genucel on our site, and they average 1.7 stars. In addition, there are approximately 2,200 reviews on Trustpilot, for the combined average of 4 stars.

Here are key takeaways from these reviewers:

Common Compliments:

  • Beauty products lead to noticeable differences for many users
  • Some products worked better than others
  • Great customer service

Common Complaints:

  • Autoship program led to confusion and extra charges
  • Products lead to unpleasant side effects like facial twitching, burning eyes, and difficultly swallowing
  • Too expensive for minimal benefits
  • Difficult to receive refunds
  • Product regimen is difficult to follow
  • Challenging to order just one product instead of a package deal

The Bottom Line: Is Genucel Worth It?

Genucel products claim to remove your wrinkles so that your skin looks years younger. There’s a good chance that these cosmetics will succeed in moisturizing your skin, but there’s little reason to believe that they will improve it beyond what other products can deliver.

One significant negative for this company is its purchasing plan and auto-ship program. You can’t purchase products individually and instead must commit to tailored kits.

Likewise, each purchase will automatically sign you up for an auto-ship program that will continue to bill you monthly until you choose to cancel.

This was a primary complaint of many Genucel customers and something you need to be aware of.

Overall, Genucel doesn’t seem to offer much to differentiate itself from other anti-aging brands. Buy these products if they appeal to you, but keep in mind that there are plenty of alternatives available.

Customer Reviews

Start your review of Genucel:
  • 51 Customer Reviews
  • 18% Recommend This Company
1.7 out of 5
5 star: 13% 4 star: 3% 3 star: 1% 2 star: 3% 1 star: 76%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

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  • Neck cream worked for me!! Really well!

    • By Dahn Z.,
    • Colorado,
    • Feb 22, 2020
    • Verified Reviewer
    Overall Experience:

    I tried a special through a podcast ad, I honestly don’t know if the other products in the package work that well BUT the neck cream really worked for me!

    There was a noticeable difference with my "turkey neck" before the tube was even empty, it was awesome. I’d love to purchase just the jaw product but you really can’t and they seem ridiculously overpriced by themselves.

    If they changed that, and the prices for one product weren’t so much, I’d be on that bandwagon in a heartbeat! I’ll keep checking to see if they change how you order though, just in case. The thing I didn’t like was the auto-ship and payment that was in the fine print, but I was able to cancel with no problem.

    I’ve tried other neck creams that were highly rated from Allure and other sites, but none of those has made the difference that neck cream did for me.

    Bottom Line: Yes, I would recommend this to a friend

  • This is a rip off

    • By Carrie L.,
    • Panama City, FL,
    • Nov 8, 2019
    • Verified Reviewer
    Overall Experience:

    This product is bad, it made my face twitch, I had difficulty swallowing. Eyes burned, this is a bad product. Watch out, they will send you another supply that you didn’t request and take it out if your checking account and will not refund your money. These folks should not be allowed to do business in this country. Call your state representatives to get them banned.

    Bottom Line: No, I would not recommend this to a friend

  • My experience

    • By Catherine H.,
    • Tampa, FL,
    • Sep 19, 2019
    • Verified Reviewer
    Overall Experience:

    First of all, my package didn’t come with all the instructions that are enclosed here. It didn’t work for me but when I reported it to Genucel, she replied that they had another product I should try, which turned out to be a duplicate of what I had. I spent approximately $300 for nothing.

    Forget about a refund. Their incoming calls are designed to make sure one won’t reach customer service. A scam company!

    Bottom Line: No, I would not recommend this to a friend

  • Works for me!

    • By Kathy N.,
    • California,
    • Aug 23, 2019
    • Verified Reviewer
    Overall Experience:

    I've been using various Chamonix products for several years now, and overall it works very well for me. Some products are great - instant effects, eyelid treatment, genucel XV with Matrixyl, gen90, new jawline treatment, body lotion, hand lotion, toner. Others not so good - l'essence neck, night repair face cream, eye creme with renovage. Lots more products work than those that don't, you just have to try them to see which work for you. Yes, they have an auto-ship program that provides a great discount. After your initial order, call the company and YOU can set the interval and the products you receive. After my first order, I changed my auto-ship to one toner every three months. You can push this out as many times as you want. I do this when I buy products at sale prices. Auto-ship membership gets you access to great sales like buy 3 at 35% off and get 2 free, which is a great deal! Read and follow the directions, and no problems!

    Bottom Line: Yes, I would recommend this to a friend

  • Not as advertised

    • By Helen B.,
    • Florida,
    • Jul 20, 2019
    • Verified Reviewer
    Overall Experience:

    Although this lotion is moisturizing, it does not do as advertised, which is to reduce wrinkles and puffiness immediately or over time. I purchased $169 worth of under-eye cream, jawline cream, eyelid cream and a retinol overall face cream. I will use until I finish it but it does not reduce the lines or bags as advertised.

    Bottom Line: No, I would not recommend this to a friend

  • Another scammer company

    • By Ron S.,
    • North Carolina,
    • Jul 14, 2019
    • Verified Reviewer
    Overall Experience:

    I heard about the products on Sean Hannity, Mark Levin, Laura Ingraham and Rush Limbaugh. All reputable TV and radio personalities. I purchased some of their products and of course checked the box that makes you agree to the terms and conditions of the sale. They won't sell it to you unless you agree. When you agree to the terms they ship. Then 60 days later they ship you another order. My wife does like the product so when I found out about another shipment being on its way I tried to cancel it and was told it's too late. The only credit you can get back is a merchandise credit for products you don't want. This is a scammer company.

    Bottom Line: No, I would not recommend this to a friend

  • Stay away

    • By David T.,
    • North Carolina,
    • Jul 13, 2019
    • Verified Reviewer
    Overall Experience:

    The product was average. The order I placed was a one time gift. 60 days later my debit card was charged and order sent. I called to return and was told they would stop future orders but they would NOT let me return the second order. I was told that I checked that I accepted the "terms and conditions" and in the fine print it says you will accept future orders. That's a scam and bad business. Be very careful and find a better product.

    Bottom Line: No, I would not recommend this to a friend

  • It's a scam

    • By Jacque S.,
    • Henderson, NV,
    • Apr 10, 2019
    • Verified Reviewer
    Overall Experience:

    Try to cancel your order. You can't. They just keep sending more and more product. When you try to cancel, they have to call you back and then they don't. Save your money. The product stinks.

    Bottom Line: No, I would not recommend this to a friend

  • Genucel doesn't work

    • By Linda D.,
    • Silver Grove, KY,
    • Mar 1, 2019
    • Verified Reviewer
    Overall Experience:

    I bought a set of Genucel on eBay. The kit includes the instant eye treatment, the stem cell eyes treatment, and the neck treatment. The instant never has worked. Anyway, I have been using the treatments for three weeks now twice a day. I thought that if I used it, it might eventually get rid of the bags under my eyes, which are not severe but, they are there. Absolutely nothing, NOTHING has happened. I bought it on eBay as it was only $ 49.00. I'd be really sick if I had spent over a hundred!

    Bottom Line: No, I would not recommend this to a friend

  • Watch out for the auto renew rip offs.

    • By Cory O.,
    • Arizona,
    • Feb 22, 2019
    • Verified Reviewer
    Overall Experience:

    I purchased a package online and wasn't aware that you are automatically put onto an auto renew status. I received an update from my credit card that a purchase was just made so I called in immediately as I did not want to make another purchase at the time and told them I'd like to cancel the auto renew and be reimbursed for the order that was just placed on auto renew. I was informed that the order was already sent even though I was just charged not an hour before and they could not refund what they charged me. I'm now out $200. Terrible customer service for someone who supposedly guarantees their product. Unbelievable! I would not recommend a company with scams like this to anybody!

    Bottom Line: No, I would not recommend this to a friend

  • Read the fine print

    • By Steven M.,
    • Colorado,
    • Feb 17, 2019
    • Verified Reviewer
    Overall Experience:

    I thought I was taking advantage of a one-time holiday special advertised on the radio. And ordered a package special for $164.00.

    Low and behold...two months later my credit card was charged another $164.00 for a box of little tubes and jars of creams that are supposed to make you look younger.

    Save your money. If you do order this stuff, don't forget to cancel in a week or you'll keep paying.

    Bottom Line: No, I would not recommend this to a friend

Showing 1-11 of 51

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