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HiSmile

Overall Rating

3.5

166 Customer Reviews

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Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

HiSmile Review: An In-Depth Look

By Lydia Noyes

Updated on: Jun 22, 2020

HiSmile offers a home teeth whitening kit that it claims will give you a brighter smile without pain or permanent tooth damage. You can purchase a whitening kit and as well as refills to maintain your results over the long term.

Our analysis will help you understand if this product works and if it is the right option for you.

How Does HiSmile Work?

HiSmile teeth whitening kit combines a whitening gel with LED light to purportedly deliver long-term results through treatment sessions that can last as little as ten minutes.

As with most home whitening kits, HiSmile will only work for certain kinds of tooth staining.

“This at-home method is the most effective on teeth stained by coffee, wines, or food,” shares Dr. Mike Golpa, a dentist and CEO of the G4 by Golpa dental implant centers. “It won’t be that useful on teeth yellowing due to aging or naturally yellow dentin.”

To use, you will need first to brush your teeth and attach the whitening mouth tray to the LED light. Twist off the cap of the gel syringe and apply ¼ of the gel pack to the top of the tray and another ¼ to the bottom.

Put the tray on your teeth and turn the light on. The device will automatically turn off after a ten-minute session, and you can then rinse out any excess gel.

The treatment will continue to work on your teeth until you eat or drink again, so the company recommends whitening your teeth right before bed.

For best results, repeat the treatment for at least six nights. Your results should last at least 3-4 weeks, and you can purchase HiSmile Gel Refills to maintain your results over time.

Expect to get two uses per syringe, and plan to treat your teeth approximately once every two weeks.

The whitening effect will last longer between treatments if you avoid dark foods and staining drinks like red wine and coffee. Store the syringes in a cool, dry place between use.

Though this whitening product is recommended for people 12 and over, pregnant and breastfeeding women should speak with their doctor before use.

It’s also suitable for all kinds of natural teeth (even if you have fillings), though having braces can lead to uneven results. Those with veneers and crowns should talk with their dentist first, as these won’t respond to whitening like your natural teeth.

Analysis of Key Ingredients

Unlike many teeth whitening products, HiSmile doesn’t contain hydrogen peroxide and instead relies on the following ingredients:

Phthalimidoperoxycaproic acid (PAP) is an active bleaching agent that oxidizes discolored molecules inside your teeth so that they have a whitening effect. The company claims it is as effective as traditional teeth whitening agents but runs less risk of harming your enamel than hydrogen peroxide.

One 2017 study found that a bleaching agent containing PAP produced significant whitening effects for teeth compared to placebo within 24 hours of a single treatment.

Hydroxyapatite is the primary inorganic material that makes up your bones and tooth enamel. In whitening products, it acts as a restoration treatment for the surface of your teeth that also provides a whitening effect. Evidence shows that it can act as a promising alternative to oxidizing bleach treatments.

Potassium Nitrate is a common desensitizing agent used in dentistry to protect your nerves during drilling procedures. It’s added to whitening products to make them more comfortable to use and reduce tooth sensitivity.

The other component of this teeth whitening system is the LED lighting. According to HiSmile, LEDs accelerate the teeth whitening process by activating the gel and getting it to work faster.

However, the clinical evidence for these results is sparse. One 2012 study compared the whitening results of an in-office dental treatment to LED/gel treatments and found that the home treatment’s effects were insignificant compared to the in-office whitening.

Another study in 2014 confirmed that using a light activator during a whitening treatment had no impact on the process or the overall whitening results.

Analysis of Customer Reviews

More than 150 customers have left reviews for HiSmile on our site, and these average 3.7-stars out of five. Here’s a summary:

Common Compliments:

  • Led to real whitening within a week
  • Easy and comfortable to use
  • Worked better than other brands

Common Complaints:

  • Didn’t whiten all user’s teeth
  • Some received faulty products
  • Damaged some user’s enamel
  • Not as effective as other whitening brands
  • Difficult to get in touch with customer service

Pricing and Return Policy

  • The HiSmile Home Whitening Kit costs $59.99. It includes a mouth tray, LED light, and three gel packs, which is enough for six whitening treatments.

  • Three-pack Gel Refills are available for $23.99.

  • You can also sign up for a Gel Refill subscription. Choose a refill frequency between one-three months, depending on your usage, and you’ll receive a 15% discount on every order for a total of $20.39.

HiSmile guarantees that your teeth will look a minimum of two shades lighter after using this kit as directed. You can request a refund if that doesn’t match your experience.

Popular Alternatives to HiSmile

HiSmile AuraGlow Snow Teeth Whitening
Price $59.99 $59.99 $149 (original) or $299 (wireless)
Products Included
  • Mouth Tray
  • LED Light
  • Three gel packs (enough for six treatments)
  • LED device
  • Two 5ml 35% carbamide peroxide whitening gel syringes (enough for 20 treatments)
  • Comfort fit mouth tray and storage case
  • LED mouthpiece
  • Three original strength and one extra strength serum wands (enough for 75 treatments)
  • Teeth whitening progress tracker
  • The wireless kit also includes anti-aging lip balm and desensitizing serum
Is Subscription Available? Yes, save 15% on gel refills Yes, save 25% on gel refills Yes, save 15% on serum refills
Active Ingredients Phthalimidoperoxycaproic acid (PAP), Hydroxyapatite, Potassium Nitrate Carbamide peroxide (35% and 44%) Hydrogen peroxide (6%-18%)
Reviews 3.7, 155 reviews (HighYa) 4.4, 13,700 reviews (Amazon) 3.0, 22 reviews (HighYa)

The two popular alternatives rely on peroxide ingredients.

Hydrogen peroxide is considered the traditional option for whitening teeth, and it’s what your dentist is most likely to use for in-house treatments.

It’s a common ingredient found in everything from medical supplies to mouthwash, but high concentrations have the potential to harm your enamel and consequently trigger tooth sensitivities.

Studies have found that lower concentrations used less frequently are the safest option, so keep this in mind when planning whitening treatments.

Carbamide peroxide can produce similar results, but it’s less likely to cause damage and takes longer to develop on the teeth.

This can be a pain if you want to eat and drink within a few hours after treatment, and it means that AuraGlow whitening products will work best before bed, not the middle of the day.

If you have sensitive teeth or are susceptible to enamel problems, we recommend sticking with HiSmile over the other two brands due to the lack of peroxide.

The Bottom Line

HiSmile teeth whitening products offer a viable alternative to potentially damaging peroxide, and clinical evidence and customer reviews both indicate that they will work.

At $10 per whitening treatment, you’ll pay much more for this brand than some of its competitors, and there’s minimal evidence that the LED light will make any difference for your teeth.

If you have a peroxide sensitivity, this is a brand we recommend.

Keep your expectations realistic about what your results could be and remember that they will be temporary—you’ll need to purchase more gel packs to maintain them over time.

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
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Posted on Feb 22, 2016

Quick and Easy to use!

By Claire Smits, Brussels, Belgium, Verified Reviewer

The peroxide free teeth whitening kit worked a treat! I noticed an amazing difference after only my 3rd application and have been using HiSmile daily. My absolute biggest love for HiSmile is because of the fact that I have experienced no pain or sensitivity issues at all. I've had a smile on my face for the past few weeks and am so happy with my purchase, will definitely continue using HiSmile!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Feb 24, 2016

Fast delivery

By Marko Sampre, Las Vegas, Nevada, Verified Reviewer

I decided to purchase the peroxide free whitening pen through HiSmile. After testing many products I was eager to try a product from their peroxide free range. The pen definitely lived up to my expectation, and was so easy to use. I was also extremely surprised, and impressed, by their fast delivery time and excellent customer service.

All in all, I was happy with the product and the overall experience.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Dec 14, 2016

Excellent Customer Service

By Nicole Ann Wilson, United Kindom , Verified Reviewer

I recently purchased a teeth whitening kit and gels from HiSmile. I was unaware of customs charges when ordering and was met with these when the product arrived, I couldn't pay the pricey charges so had to turn away the product. On emailing HiSmile they were extremely apologetic (even though it was my fault for not checking on the website about charges) and I was offered a refund straight away. I was amazed by how friendly and helpful the customer service team were and I have never been given a more hassle free refund. Overall amazing service.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Dec 15, 2016

Hi Nicole,

Thank you for your awesome feedback!

For all future orders will DHL, we have now rectified this and no customs charges will be applied.

Happy HiSmiling!

Helpful Review? 2 People Have Voted

Posted on Dec 21, 2016

Best customer service

By Kylah, Melbourne, Victoria, Australia, Verified Reviewer

I'm so impressed with the customer service I have received from HiSmile and the product itself has worked a treat!

I'll definitely be buying more.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 12, 2017

Hi Kylah,

So glad you enjoyed our Customer Care, I will pass it onto the team, they will be thrilled to hear that. We love all our HiSmilers and providing you guys with the best service is all that we want to achieve.

Happy you loved the product, happy HiSmilin'

Helpful Review? 3 People Have Voted

Posted on Jan 3, 2017

Best teeth whitening product!

By Ataliyah, Hervey Bay, Queensland, Australia, Verified Reviewer

Hi there.

First off, a big shout out to HiSmile and it's out of this world products! I have been using HiSmile products for a few weeks now, and am completely addicted and in love with how white my teeth now are.

Despite some of these bad reviews, give HiSmile a go because it does vary from person to person, and the state your teeth are already in. But I am definitely satisfied!

Thanks HiSmile, and to future HiSmilers, happy HiSmiling.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 12, 2017

Hi Ataliyah,

First off, what a lovely and unique name you have!! I'm super thrilled to hear that you enjoyed our products, keep on HiSmilin'

Posted on Jan 9, 2017

Teeth have never been whiter

By Katelyn, Guildford, New South Wales, Australia, Verified Reviewer

So happy with the result of using HiSmile teeth whitener, and definitely will recommend to friends and family.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 12, 2017

Hi Katelyn,

Seriously stoked to see that you have loved our product. Can't wait to hear all about your friends and family's experience as well.

Have a lovely rest of your day.

Posted on Jan 9, 2017

My amazing results

By Tanya, Brisbane, Queensland, Australia , Verified Reviewer

I have been using HiSmile for at least three years and I have or never will try anything else because it's the best thing I've ever used. My results are always amazing and keep me smiling all day!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 12, 2017

Dear Tanya,

Thank you for sticking with us over these three years, we love our loyal HiSmilers, you guys are the absolute best!!

Have a lovely weekend.

Posted on Jan 9, 2017

Fantastic results

By Krystelle , Sanford dl, Verified Reviewer

HiSmile is such an amazing product and a good price, compared to how much you pay the dentist. I absolutely love that it doesn't effect your enamel, which makes it such a perfect part of your daily routine.

I'm absolutely in love with it, thank you!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 12, 2017

Hi Krystelle,

We definitely try and make our products an affordable option because everyone deserves to love their smile. Glad you enjoyed using it.

Helpful Review? 2 People Have Voted

Posted on Jan 9, 2017

Love my new smile

By Eilish Duggan, Invercargill, New Zealand, Verified Reviewer

I've always been afraid to smile due to yellow staining on my teeth and thought there's nothing to lose, may as well give HiSmile a go.

I bought my HiSmile kit with an easy process online and speedy delivery! After I had completed my six days of teeth whitening with the LED light and mouth guard, I went from a "5" to a "3" on the guide that came with the kit.

I am no longer afraid to smile and show off my pearly whites. I highly recommend it, and have already told everyone I know!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 16, 2017

Hi Eilish,

Wow! Very excited to hear you have achieved a 3 on the shade scale.

We do appreciate all of your positive feedback. If there is anything we can assist you with for future orders please don't hesitate to contact us.

Happy HiSmiling honey.

Helpful Review? 3 People Have Voted

Posted on Jan 9, 2017

Love my pearly whites

By Aimee, Queensland, Australia, Verified Reviewer

I love this product so much. It has made such a big difference for me in my whole appearance that I will never look back.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 16, 2017

Hey Aimee,

So happy to hear you have achieved your desired results! We're never looking back either.

Don't forget to share your before and after results on Instagram to receive your free teeth whitening pen!

Helpful Review? 2 People Have Voted

Posted on Jan 9, 2017

Best experience

By Tabita Bodea, Chicago, IL, Verified Reviewer

I drink a lot of coffee so my teeth needed something really good but not something to make my teeth sensitive. I heard about HiSmile and beside the fact that I don't have sensitive teeth, I love how my teeth got white again! I highly recommend HiSmile.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 16, 2017

Hey Tabitha,

Glad to hear we are able to help out a fellow coffee addict like ourselves!

Keep that smile beaming girl :) Happy HiSmiling.

Helpful Review? 2 People Have Voted
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