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HiSmile

Overall Rating

3.5

166 Customer Reviews

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Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

HiSmile Review: An In-Depth Look

By Lydia Noyes

Updated on: Jun 22, 2020

HiSmile offers a home teeth whitening kit that it claims will give you a brighter smile without pain or permanent tooth damage. You can purchase a whitening kit and as well as refills to maintain your results over the long term.

Our analysis will help you understand if this product works and if it is the right option for you.

How Does HiSmile Work?

HiSmile teeth whitening kit combines a whitening gel with LED light to purportedly deliver long-term results through treatment sessions that can last as little as ten minutes.

As with most home whitening kits, HiSmile will only work for certain kinds of tooth staining.

“This at-home method is the most effective on teeth stained by coffee, wines, or food,” shares Dr. Mike Golpa, a dentist and CEO of the G4 by Golpa dental implant centers. “It won’t be that useful on teeth yellowing due to aging or naturally yellow dentin.”

To use, you will need first to brush your teeth and attach the whitening mouth tray to the LED light. Twist off the cap of the gel syringe and apply ¼ of the gel pack to the top of the tray and another ¼ to the bottom.

Put the tray on your teeth and turn the light on. The device will automatically turn off after a ten-minute session, and you can then rinse out any excess gel.

The treatment will continue to work on your teeth until you eat or drink again, so the company recommends whitening your teeth right before bed.

For best results, repeat the treatment for at least six nights. Your results should last at least 3-4 weeks, and you can purchase HiSmile Gel Refills to maintain your results over time.

Expect to get two uses per syringe, and plan to treat your teeth approximately once every two weeks.

The whitening effect will last longer between treatments if you avoid dark foods and staining drinks like red wine and coffee. Store the syringes in a cool, dry place between use.

Though this whitening product is recommended for people 12 and over, pregnant and breastfeeding women should speak with their doctor before use.

It’s also suitable for all kinds of natural teeth (even if you have fillings), though having braces can lead to uneven results. Those with veneers and crowns should talk with their dentist first, as these won’t respond to whitening like your natural teeth.

Analysis of Key Ingredients

Unlike many teeth whitening products, HiSmile doesn’t contain hydrogen peroxide and instead relies on the following ingredients:

Phthalimidoperoxycaproic acid (PAP) is an active bleaching agent that oxidizes discolored molecules inside your teeth so that they have a whitening effect. The company claims it is as effective as traditional teeth whitening agents but runs less risk of harming your enamel than hydrogen peroxide.

One 2017 study found that a bleaching agent containing PAP produced significant whitening effects for teeth compared to placebo within 24 hours of a single treatment.

Hydroxyapatite is the primary inorganic material that makes up your bones and tooth enamel. In whitening products, it acts as a restoration treatment for the surface of your teeth that also provides a whitening effect. Evidence shows that it can act as a promising alternative to oxidizing bleach treatments.

Potassium Nitrate is a common desensitizing agent used in dentistry to protect your nerves during drilling procedures. It’s added to whitening products to make them more comfortable to use and reduce tooth sensitivity.

The other component of this teeth whitening system is the LED lighting. According to HiSmile, LEDs accelerate the teeth whitening process by activating the gel and getting it to work faster.

However, the clinical evidence for these results is sparse. One 2012 study compared the whitening results of an in-office dental treatment to LED/gel treatments and found that the home treatment’s effects were insignificant compared to the in-office whitening.

Another study in 2014 confirmed that using a light activator during a whitening treatment had no impact on the process or the overall whitening results.

Analysis of Customer Reviews

More than 150 customers have left reviews for HiSmile on our site, and these average 3.7-stars out of five. Here’s a summary:

Common Compliments:

  • Led to real whitening within a week
  • Easy and comfortable to use
  • Worked better than other brands

Common Complaints:

  • Didn’t whiten all user’s teeth
  • Some received faulty products
  • Damaged some user’s enamel
  • Not as effective as other whitening brands
  • Difficult to get in touch with customer service

Pricing and Return Policy

  • The HiSmile Home Whitening Kit costs $59.99. It includes a mouth tray, LED light, and three gel packs, which is enough for six whitening treatments.

  • Three-pack Gel Refills are available for $23.99.

  • You can also sign up for a Gel Refill subscription. Choose a refill frequency between one-three months, depending on your usage, and you’ll receive a 15% discount on every order for a total of $20.39.

HiSmile guarantees that your teeth will look a minimum of two shades lighter after using this kit as directed. You can request a refund if that doesn’t match your experience.

Popular Alternatives to HiSmile

HiSmile AuraGlow Snow Teeth Whitening
Price $59.99 $59.99 $149 (original) or $299 (wireless)
Products Included
  • Mouth Tray
  • LED Light
  • Three gel packs (enough for six treatments)
  • LED device
  • Two 5ml 35% carbamide peroxide whitening gel syringes (enough for 20 treatments)
  • Comfort fit mouth tray and storage case
  • LED mouthpiece
  • Three original strength and one extra strength serum wands (enough for 75 treatments)
  • Teeth whitening progress tracker
  • The wireless kit also includes anti-aging lip balm and desensitizing serum
Is Subscription Available? Yes, save 15% on gel refills Yes, save 25% on gel refills Yes, save 15% on serum refills
Active Ingredients Phthalimidoperoxycaproic acid (PAP), Hydroxyapatite, Potassium Nitrate Carbamide peroxide (35% and 44%) Hydrogen peroxide (6%-18%)
Reviews 3.7, 155 reviews (HighYa) 4.4, 13,700 reviews (Amazon) 3.0, 22 reviews (HighYa)

The two popular alternatives rely on peroxide ingredients.

Hydrogen peroxide is considered the traditional option for whitening teeth, and it’s what your dentist is most likely to use for in-house treatments.

It’s a common ingredient found in everything from medical supplies to mouthwash, but high concentrations have the potential to harm your enamel and consequently trigger tooth sensitivities.

Studies have found that lower concentrations used less frequently are the safest option, so keep this in mind when planning whitening treatments.

Carbamide peroxide can produce similar results, but it’s less likely to cause damage and takes longer to develop on the teeth.

This can be a pain if you want to eat and drink within a few hours after treatment, and it means that AuraGlow whitening products will work best before bed, not the middle of the day.

If you have sensitive teeth or are susceptible to enamel problems, we recommend sticking with HiSmile over the other two brands due to the lack of peroxide.

The Bottom Line

HiSmile teeth whitening products offer a viable alternative to potentially damaging peroxide, and clinical evidence and customer reviews both indicate that they will work.

At $10 per whitening treatment, you’ll pay much more for this brand than some of its competitors, and there’s minimal evidence that the LED light will make any difference for your teeth.

If you have a peroxide sensitivity, this is a brand we recommend.

Keep your expectations realistic about what your results could be and remember that they will be temporary—you’ll need to purchase more gel packs to maintain them over time.

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
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Posted on Feb 10, 2016

Worse than before

By Katalin Nüsslein, Germany, Verified Reviewer

I was really excited to get this product as I had been unhappy with the colour of my teeth forever. It came in a really nice box and I was really looking forward to my whiter teeth. I used it once a day, just like it's recommended and waited.

And yes, it actually did something. After like 4 uses, strange white spots appeared on my teeth. I thought they might go away and went on using the gels until they were empty.

My conclusion: All that happened to me was that I got white spots on my teeth and they now look worse than before. I went to the HiSmile's website to check if they offer a refund or anything like that - but they don't. So I'm certainly not buying this stuff again.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Feb 24, 2016

Hi Katalin,

We're sorry to hear that you weren't satisfied with your results. This type of feedback is rare for us to hear, but we are always happy to help.

Please email us at info@hismileteeth.com and we can definitely assist you further.

We look forward to hearing from you soon.

Helpful Review? 19 People Have Voted

Posted on Apr 4, 2016

0 out of 10

By Alexandra , Melbourne, Australia, Verified Reviewer

Based on my experience, the product is crap and doesn't work

When I posted on Instagram that it was crap and it didn't work on myself and five other people agreed, we were tagged in a comment from HiSmiles to contact them to help us get the results. They were not interested in helping at all, they just told me how to use it (which I was doing correctly) and that was the end of that. Save your money!

I hear charcoal whitens teeth and there is a new company out there who sells it in a little tub. Give that or anything else a go!

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Apr 5, 2016

Hi Alexandra,

We're sorry to hear that you weren't satisfied with your results.

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of touch stains.

Feel free to email us at info@hismileteeth.com and we can definitely assist you further and provide you with great tips on how to use HiSmile.

We look forward to hearing from you soon.

Helpful Review? 22 People Have Voted

Posted on Jul 25, 2016

Terrible Cheap Chinese Product

By Sally Williams, Australia, Verified Reviewer

I spent almost $100 on their products and when they arrived I realized it was the same $5 crap on eBay, just with branding. Went through an entire kit and did not notice a single difference. Very disappointed in this rubbish product.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Dec 1, 2016

Hi Sally,

Very sorry to hear you are not satisfied with your results with HiSmile. As I am sure you can understand results can vary from person to person. However, if you wouldn't mind sending through an email to info@hismileteeth.com, our customer care team will be more than happy to assist you to ensure you achieve your desired results.

We look forward to hearing from you. Happy HiSmiling x

Helpful Review? 23 People Have Voted

Posted on Nov 26, 2016

Just awful!

By Faye, United, Verified Reviewer

I was super excited to get my product to try!

I have seen the YouTube and social media posts and couldn't wait to get my box! I bought everything and even did express delivery but it never showed up.

The company tried to palm me off onto their delivery service and told me they won't send me out a new box or refund my shipping costs when it is them who has to do this!

No one wants to help whatsoever. What a bad company!

They just wanted to get rid of me and not help.

It is not worth your time.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Dec 1, 2016

Hi Faye,

We do appreciate all customer's feedback.

I do apologize if you feel you have not received the absolute best experience with HiSmile as we do not wish to provide our customers with any less.

In your case, unfortunately DHL did deem your parcel as 'lost' although I can confirm this is a very rare situation, as I am sure you can understand. I have since then refunded the cost of your shipping, resent your parcel and sent you multiple emails to ensure you have received your replacement parcel.

We would love to hear from you. Feel free to email us at info@hismileteeth.com for any future enquiries.

Helpful Review? 18 People Have Voted

Posted on Dec 15, 2016

I want a refund

By Stella, California, Verified Reviewer

I only bought the products from the website once as a gift for a friend. And now I'm being charged $19.49 for something that I did not buy recently. I send TWO emails and got no reply. There's not even a number that I can call. I want the money back.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Dec 15, 2016

Hi Stella,

Thank you for your feedback.

Very sorry to hear your most recent experience with HiSmile. I do apologize for the delay if we have yet to get back to you, as I am sure you can understand we receive an influx of emails every day. Please ensure you are emailing the correct email address info@hismileteeth.com and one of our lovely customer care team members will be more than happy to respond to you regarding this issue.

I believe you have unknowingly signed up for a recurring subscription service. We will be more than happy to assist you with this issue.

We look forward to hearing from you x

Helpful Review? 13 People Have Voted

Posted on Feb 23, 2017

Didn't work

By Fleur, Verified Reviewer

I bought the 6-day kit plus gel for six more days. Oh, do I regret! Nothing happened, nothing at all, it does not work.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Feb 23, 2017

Hi Fleur,

Thanks for sharing your feedback.

We do appreciate it as we are always looking to improve our product, company and customer satisfaction.

As I am sure you can understand that results may vary from person to person depending on the severity of the pre-existing stains and the individual's natural inability to whiten past a certain shade.

If you wouldn't mind sharing your experience with one of our lovely customer care members at info@hismileteeth.com they will be able to further assist you as best they can, to ensure that you achieve your desired results.

We look forward to hearing from you.

Helpful Review? 27 People Have Voted

Posted on Feb 24, 2017

Bad customer service

By Maggie, Texas, Verified Reviewer

I have been waiting for three months for my first order, which is the LED light and the mouth tray, along with gels and other items. I also did the automatic monthly renew for the gels. I have only received the gels.

I have been emailing them letting them know that I have not received my first parcel and they have yet to do anything about it. I requested a refund for the items, which they agreed, but I would have to pay for the return of the refills. I think it is wrong that I would have to pay for the return since I was never able to use it since they never sent me the first order.

I am sure if received it I would have enjoyed the product and continued the monthly subscription, but at this point, I am very dissatisfied with the customer service.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Mar 8, 2017

Thanks for sharing your recent experience. Very sorry to hear it was not a positive one as we pride ourselves on having exceptional customer service.

As I am sure you can understand the Black Friday/Christmas period is a very busy time of year with a high influx of order and some sent with untracked shipping can get lost in transit.

If you wouldn’t mind sending through one more email to our customer care team at info@hismileteeth.com one of our representatives will be more than happy to assist to you to resolve this issue.

We look forward to hearing from you.

Helpful Review? 32 People Have Voted

Posted on Aug 8, 2017

Didn't work

By Michael Stevens, Brazil, Verified Reviewer

I bought this product for my friend and myself. It arrived late, then we tried it and it didn't work. I thought maybe I did it wrong, so I tried again. Again it didn't work. Avoid this product.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Aug 8, 2017

Hi Michael,

We are very sorry to hear you are unhappy with your results. Results will vary from person to person depending on the type of teeth, conditions of your teeth, and the stains the person has. If you wish to discuss this further, please do not hesitate to email us at help@hismileteeth.com.

Helpful Review? 33 People Have Voted

Posted on Aug 16, 2017

Unsure

By Kellie, Verified Reviewer

I bought the kit and I've used two gels within seven days by following instructions. I went to buy more, and they're $30 for a box of three. Pretty pricey when you think about it, considering the kit is $80, and if you were to buy the gels every week, that's like $170 a month. After one week I haven't seen any difference, plus I paid express and didn't get it within the promised two days, and they didn't reply until the day I received it saying "it's been delivered." Pretty unhappy.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Aug 21, 2017

Hi Kellie,

Thanks for sharing your feedback.

As I am sure you can understand, that results may vary from person to person depending on the severity of the pre-existing stains and the individual's natural inability to whiten past a certain shade.

If you wouldn't mind sending through an email to help@hismileteeth.com our customer care team will be more than happy to further assist you in regards to your parcel arriving after the timeframe.

We look forward to hearing from you.

Helpful Review? 28 People Have Voted

Posted on Aug 31, 2017

Shipping fluke

By Kristina Remus, St. Paul, MN, Verified Reviewer

HiSmile seemed like a reputable company at first glance. Then, I ordered my package and was completely disappointed. I bought $9.99 shipping so it would arrive in 2-4 days, but they don't tell you it's on their terms. Still waiting for my package. I emailed and they told me to allow another 48 hours and they will not refund me for my shipping charge. That's not good, and I would not order from them again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 34 People Have Voted

Posted on Sep 7, 2017

No refund as I haven't taken photos before treatment

By Tiziana, London, England, Verified Reviewer

The treatment didn't work for me. I asked for a refund and it was denied as I have not taken pictures before starting the treatment. I am sorry, but I didn't know it was NOT going to work? They should mention it on the box or instructions. PLEASE BE AWARE before buying the product. I am very disappointed.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Sep 11, 2017

Hi Tiziana,

We're so sorry that you were unable to achieve your desired results. As stated in the terms of our website, to qualify for our money back Guarantee you must be able to provide us with before and after pictures. We value your feedback and we will pass on your suggestion along to our product development team.

Feel free to email help@hismileteeth.com, if you wish to discuss further.

Helpful Review? 41 People Have Voted
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