Hubble Contacts

I am on my second full month of Hubble Contacts and yes they are cheaper and just as comfortable as the Acuvue lenses (they do not offer the define though). So far I have had three bad lenses right out of the pack; two were completely dry and one was torn.

I did reach out to Hubble customer service each time and was told to send pictures, order number and such. After what I thought was an adequate time before receiving a response (about two weeks), beyond the automatic email that they received my request for help, I was told by Jeff that "they would look into it." There was no talk from them to "make it right," I just felt from them the old saying, "too bad, too sad."

If these types of quality issues continue, the value that Hubble presents will diminish. If their quality improves I would recommend, but as of right now, no, I do not recommend.

Bottom Line: No, I would not recommend this to a friend

Very negative experience. After my free two weeks, I called in to cancel my subscription and was assured it would be canceled before the next shipment went out. It wasn't canceled and I got charged for the next shipment. To my surprise, once it arrived I called again to cancel, and they said since it was their error I would be fully refunded. My account was canceled, but my refund was nowhere to be seen. I had to call again over a month later to ask for a refund yet again, and they wouldn't refund my full amount.

Customer service promises things that they either can't or don't have the will to accomplish. I would advise others to stay away from this company.

Bottom Line: No, I would not recommend this to a friend

I would give this company zero stars if I could. Terrible customer service! What everyone likes best is the price. Of course, there's also the fact that it's a monthly subscription service, and the free box of contacts at the beginning is nice.

The quality of the lenses. I have been using contacts for over ten years, including brands like Acuvue, AirOptics, CooperVision Biofinity, 1-Day Acuvue Moist, and Freshlook Colorblends. After using all these brands, I have never experienced such discomfort as I have with Hubble. Previous to Hubble, my contacts would start irritating my eyes after 6-8 hours of wear (which is completely understandable). But with Hubble, upon insertion, my eyes feel uncomfortable. Don't get me wrong, sometimes you put in a pair and they work fine, no problems. But it's happened to many times, where I insert my contacts in the morning, and one of them just doesn't sit right. When I blink, the contact will shift, my eye will water, my vision will blur. As you can image, that situation is not the safest when you're driving. It's just an annoyance at this point.

Regardless of the fact that I communicated this quality issue to the company, I was refused a refund. The customer service was completely inflexible in making an exception (their return policy is thirty days, which is standard). Due to the fact that I do not use my contacts every day, I now have four months worth of contacts that I cannot use. I will advise all fellow contact-wearers against purchasing from this company, due to their inability to satisfy the customer in light of the circumstances.

Bottom Line: No, I would not recommend this to a friend

I signed up for a free trial of Hubble Contacts for my son in September. We received the contacts, and after trying them for a few days, my son concluded that they were not as comfortable as his previous brand, so we made the decision not to reorder. However, a couple of weeks later I received another box of contacts in the mail.

I held onto the box for a couple of weeks as I obviously needed to contact Hubble to find out why they resent me contacts when I never requested them. It was the crazy beginning of school time, and I delayed a little in contacting Hubble.

A couple of weeks later I received another box. At this point I immediately contacted Hubble. I was told that I was signed up for a monthly program (that I NEVER signed up for). After multiple emails I discovered that the only way to cancel was to call - another barrier in making this process simple for customers.

I then called and canceled and was told I could just return the unopened boxes to sender and would be refunded. I promptly did this in October. I then sent multiple emails trying to get an update on my refund, which never posted to my account.

It’s February, and I still don’t have the refund and have tried to contact Hubble by email, Facebook, and phone. During my last call I found out the contacts only arrived on the 18th of January and since this is more than 30 days from when I received them, my refund has been declined. I was being transferred to a supervisor and got cut off. No call back even though they asked for my number.

It’s not my problem that USPS took months to return the package, nor that Hubble chose to send me contacts I never requested. I just want my refund, but so far have just lost hours of my life and gained an enormous amount of frustration.

Bottom Line: No, I would not recommend this to a friend

So I really like Hubble for the idea, and the contacts were fine. Not the best I've ever had, but they were cheap and did their job.

After I got Lasik, I tried to log in and cancel my subscription. Turns out you have to call them to cancel. I kept trying, but they were never open because the timezones were different. Finally, I bumped back my subscription to the latest date that I could, so that I could at least not worry about being charged.

So today, I was charged, and went to call them to cancel my subscription. When I called, their phone kept cutting out, and I could barely understand them. Finally, they went to cancel but said that it had been canceled earlier that day. Um...what? I informed them that the email associated with my account was no longer my email (because you can't change your email on the website), and asked if someone else could have canceled it. They said it was possible. What the heck? Why? They literally only use your name and email address to verify that it is your account. That is HORRIBLE security.

So I asked if they could delete my account so that no one could have access to it. No. So I ended up having to have them delete my card information from the website, and I went in myself to change my billing information.

I would not recommend using this website if you want to be able to have basic account security and also the ability to change any of your important information.

Bottom Line: No, I would not recommend this to a friend

They have very prompt and courteous customer service. They have a very fast response team and were very helpful. I really appreciate all of their help and would recommend their services to anyone that is willing to try new products. They have a 100% guarantee and they stand behind their products. This is hard to find in companies these days. Thank you!

Bottom Line: Yes, I would recommend this to a friend

I saw the reviews for these contacts and was immediately sold. I used two-week ones before switching to these dailies, which might be the issue? I find them comfortable, at first, but within a few hours, my eyes are driving me crazy! They turn into a sandpaper-like feeling on my eye at about hour four to five. Talk about UNCOMFORTABLE! Being a nurse I am on the job for 12 hours at a time, and can't have my eyes be in that much pain so quickly. Not sure why, but no, eye drops DON'T help the situation!

Overall, I was SO excited to try these, but they just don't work for me. The packaging was cute, the prescription was verified, and it shipped super quick, so that's a plus!

Bottom Line: No, I would not recommend this to a friend

I got sucked into the free trial and thought, "contacts are contacts." Not true. The Hubble Contacts tend to be more dry and therefore pop-out at less than opportune times. You can't unsubscribe online; you need to call. I asked for a refund from my second (and last order), and they said they couldn't refund on opened boxes.

Bottom Line: No, I would not recommend this to a friend

I placed an order with Hubble, not realizing they didn't support toric lenses (wasn't disclosed anywhere when placing my order). I emailed them after realizing this through some Google searching and requested to cancel my order. I was directed to call a call center in order to cancel it, which is a red flag whenever a company makes it hard to cancel a membership.

I call the call center, and the audio quality was terrible, and the representative didn't speak English well. I had a really hard time understanding the rep and communicating effectively with her. She also said it was impossible to refund my order because my order already shipped out, even though it hadn't shipped out at that point.

Really negative experience and there is no way I'll be giving business to them again.

Bottom Line: No, I would not recommend this to a friend

I've been wearing lenses by another brand for years, and I've always had issues with the quality, but then I found Hubble. I have never been so happy with my lenses; they fit perfectly, and the cost is unbelievable. You have a life-long client.

Bottom Line: Yes, I would recommend this to a friend

I tried the two-week daily trial for $3, and it wasn't worth 3 cents. The lenses are so cheap the irritated my eyes, and I could see better without them than with them. I tried a second set of lenses, thinking maybe it was just a bad pair, and got the same result. They hurt so badly that I couldn't keep them in and wound up throwing them away. They also force you to sign up for automatic deliveries, and I canceled that right away even before I received the lousy lenses. I wanted to experience them before I committed to additional quantities and I am so glad that I did.

Don't waste your time or money. These lenses are garbage, and that's where I threw mine.

Bottom Line: No, I would not recommend this to a friend