After believing their "Mindful" marketing on how much they care about the customers and that "customers are safe with us," etc., all of those fake promises, I bought few courses from them. One of which was near $1450 for an energy clearing live course. Due to health reasons, I couldn't join the course and I asked for a refund or resit of the course or a reduced account credit with Mindvalley. They were so not even wanting to know or see the evidence on my health issues but just refused to agree on any of my requests.
I couldn't believe they claim to take care of the "mind and spirit" then not having any care for the customers.
I have to admit that the 3rd party course providers are good and very credible people like Marisa Peer and Lisa N, however, one can buy their courses directly with the 3rd party and no need to go through Mindvalley paying almost double the price for their share of the deal and have the worse customer service experience.
I have informed all my friends in the UK about the bad experience and I will seek legal help in this matter because paying nearly $1500 for nothing is a joke!
Bottom Line: No, I would not recommend this to a friend
Company Response from Mindvalley LLC
Jul 21, 2019
My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for your negative experience! In the last months, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.
We appreciate you for bringing this issue to our attention. We would like to get into contact with you and hopefully resolve this situation with a positive outcome. However, because this website is anonymous, we would need your information to effectively investigate further.
If you're willing to work with us in resolving this, please contact us by visiting our Help Centre here https://support.mindvalley.com/ and clicking on the Contact icon in the lower right corner. Please mention my name - Janja - while doing so and leave your email address.
Should you need help in the future as well, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.