SmileDirectClub

I'm here to write what I had and that could happen with others too, just to let you know these guys are playing with there reviews to make the ranking to he higher! After I made a purchase for my aligners, I was expecting they would send me aligners that would match my teeth, however, they bottom side of my teeth didn't match with the aligners at all! It seems they sent me someone else's aligners, they didn't do it right! So I had to go back to the shop and show them, they rescanned my whole teeth again, took some pictures of the current issue of my bottom side, they sent a request, however, after waiting 3 weeks, I found out they rejected the request even though I showed them the proof that they are not matching my teeth! Not mentioning the back and forth process and my account manager did not even contact me to apologize, the most very rude and invaluable customer service I have ever seen in my life! So as a result, they didn't want to replace the aligners, my plan was delayed for 2 months, and a lot of headaches from trying to solve the issue with these guys, seriously, nobody cared about the complaining. So I asked for my refund and then they asked me to pay for the shipping fees! What a crappy company and what crappy customer service. I don't recommend this company to anyone. Very disappointed!

Bottom Line: No, I would not recommend this to a friend

I just received the additional aligners and they only sent HALF. I then called their customer service department. They admitted they screwed up, and then were happy to tell me that it will take ANOTHER 5-6 weeks for me to get the remainder of the aligners - no special treatment - no expediting the order.

RUN FROM THIS COMPANY.

Bottom Line: No, I would not recommend this to a friend

I had braces when I was a teenager. I was not instructed to wear retainers, and my teeth (especially bottoms) are now worse than before I had braces in the first place. I am very self-conscious about my crooked teeth and had been looking to get braces for over a decade. I am a "mature" user of the product and have had them for one month. VERY impressed already. I can see a difference and the fact that they give you whitener too makes me want to show off my smile even more.

I still have several months left, but I am thrilled with the cost savings and improvement in my smile and confidence.

Yes, there was a delay in the first shipment, but I had waited years to do this so, what was another week. Be patient; it's worth it.

Bottom Line: Yes, I would recommend this to a friend

I will not recommend it. If I would be able to turn the time, more than 100% I will not choose SmileDirectClub to fix my bite. They made a promise they could not deliver. They did not deliver in my case. Very disappointed.

Bottom Line: No, I would not recommend this to a friend

The aligners worked well. They arrived later than promised, but they did work. I finished my last set in January. Since then, I've been waiting for my retainer. Six months. Numerous calls to customer service, numerous promises that the retainer was on its way. After my last call, during which I was hugely irritated, I got yet another promise - the rep said I would get a call from a manager within 24 hours (never happened) and I would have my retainer in 7-10 days. The rep assured me I was a priority. Still no retainer. I am more than disappointed. I would never ever recommend SmileDirectClub.

Bottom Line: No, I would not recommend this to a friend

My whole experience has been fantastic. My aligners arrived quickly, they've all fit, I've had no cavities at my dental appointments, and SmileDirect has been super responsive if I've ever had questions. I've even contacted them through Instagram to order a whitening light, and they replied back within minutes. My smile is looking amazing, and I'm a little over halfway done. I highly recommend this company!

Bottom Line: Yes, I would recommend this to a friend

Based on my three separate consultations for invisible aligners, the in-person experience with SmileDirectClub was by far the most comfortable. My first Invisalign consultation was with a young dentist who nearly ripped my mouth apart trying to get a good 3D scan. They wanted $4000 up front with no payment options, and treatment would be six months. My SmileDirectClub consult was with a younger, less experienced dental student, but she was all about that customer service - super positive and reassuring that I would be happy with my results. I walked away with a free whitening kit (which works great!) and an affordable payment plan.

They emailed me a link to see my 3D month-by-month results. I noticed my teeth would develop what’s called an "open bite" - my front top and bottom teeth won’t close all the way by the time the five-month treatment was complete. I was surprised no one bothered to tell me I’ll never be able to bite into a sandwich properly again, but at least my teeth will be straight, right? So I called and canceled, which they tried hard to convince me not to do.

I would recommend SmileDirectClub to anyone with few and minor problems, like if your teeth are spaced too much, or you have a little crowding on the bottom. Otherwise, you’ll probably end up getting Invisalign anyway.

My third consult was with an orthodontist for Invisalign. It was magical, and her wealth of knowledge and experience are the reason I will have her straighten my teeth.

Bottom Line: Yes, I would recommend this to a friend

I finished my last tray and am so unhappy with the results. I did the impressions at home with the trays and think that was the worst decision. I should have driven to an actual SmileDirect location so that professionals could do my scan. Now I'm stuck with a bill and nothing to show for it.

Bottom Line: No, I would not recommend this to a friend

This company makes a lot of claims that are false for many people. On January 11th I was promised aligners in 4 to 5 weeks. It’s past that, I’ve been calling and calling and I get the same message "your aligners are being prepped for shipment." They cannot give me a ship date and I feel that this practice is unacceptable. I am reading of horror stories of people who have had issues with their aligners of waiting forever for help or a correction. I recently contacted them to find out how I could cancel the order since I have yet to receive them and they can’t tell me when they will ship and the response was "someone will contact you in two days," let’s see what happens. I am very disappointed.

Bottom Line: No, I would not recommend this to a friend

I went to the consultation. I had my teeth scanned. I chose which plan I wanted. Everything was great. They even gave me lip balm and teeth whitening kit. But then...

I received a phone call. He told me I was approved for "both arches," which meant top and bottom. He told me the payment would be processed the next day, and my aligners will be in the making and shipped to me. Well, the payment was processed.

I waited for about three weeks. My aligners finally arrived. I was so happy. I washed my hands, brushed my teeth, and started going through all the stuff in the box.

The aligners, wait what! Only the bottoms! Not tops! I called them, and apparently, I wasn’t approved for the tops. Then they badgered me and didn’t want me to cancel. They didn’t want to give me my money back. They wanted me to wait to talk to someone that would explain why. No, they lied to me. I just want my money back. My teeth aren’t even that bad, just slightly off from being straight. They are a scam!

Bottom Line: No, I would not recommend this to a friend

Ordered on April 7th, still no aligners. They promise and advertise a delivery time of 4-5 weeks after the order is placed (according to the website, but email confirmation of order said 3-4 weeks). Company has awful customer service. Can’t provide products in promised advertised time frame. Can’t even tell me why I haven’t received them, where they are in production or how soon they will ship. Only thing I am told is “we have escalated your case and you will hear from us in 3-5 business days”. No one ever calls. I canceled today. Waiting for my money back. This company is borderline fraudulent! I see a future of lawsuits coming their way!

Bottom Line: No, I would not recommend this to a friend