StyleWe Reviews

StyleWe photos and descriptions are false. The items are not as described. The sizes are not as measured. The fabrics are not true as described. The "designers" are nonexistent. The company is in China. They outsource to other countries for shipping. Their refund and returns are untrue. It is not their intent to refund your money. Returns are costly and go to California. The phone goes to voicemail. It is not responded to. The chats are canned. "Customer service" says, “be patient." There are delays in shipments. The shipment comes in multi bags and smashed.

I was not refunded my money or my shipping. I was charged CUSTOMS fees by FedEx for an excess of the declared value of the items. I have filed complaints with the Attorney General, Consumer Affairs, Amex, and PayPal. I am out in excess of $500 for the orders, shipping and Customs charges from FedEx.

This is a scam and fraud. Do not, under any circumstances, be tempted to order their copies. They are poorly made and cheaply assembled and will not fit. They cost the manufacturers pennies. The fabrics and styles are nothing like the photos. The "cashmere" fabrics are not comfortable and are thick and feel like carpet. If there was wool, it wasn't evident in the materials.

Horrible experience. ZERO stars. Less than zero. STAY AWAY. Be prepared to lose your money.

Bottom Line: No, I would not recommend this to a friend

One of the WORST online order experiences! When you order they say you can return, but they don't tell you that you can't return in the US and it has to be shipped to CHINA! My return was going to cost me over $100 all the way to China! My shoe size is 8, and they sent me size 6! And when you tell them that, they say sorry for the confusion and you must ship it back to China. So I donated both of my shoes I ordered from them to a local charity.

Don't WASTE your money or TIME with them! They are HORRIBLE.

Bottom Line: No, I would not recommend this to a friend

They state that their return policies are easy and fast. I would post, but you can look up yourself on the website. Here is my first offer when 3 of the 10 items I bought did not fit.

Hi Susan Liberta,

Sorry that you are not satisfied with the item(s).

Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible customs fee). Your refund will be processed after our return center received and inspected the return package. (IT DOES NOT SAY THIS IN THE RETURN POLICY)

Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund (store credit offer for USD order only ) instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.

To learn more about our store credit policy, please visit

https://www.stylewe.com/information/store-credit-policy

If you still want to return/exchange the package, you can email us for a return label.

You can check the return policy here : https://www.stylewe.com/information/returns-and-exchanges

Thanks for your patience! Please don’t hesitate to email us if you have any questions.

You have to ship back to CHINA and it is costly, however, one woman says she remained steady and shipped to Walnut, California. I have had multiple different people answer me and offer multiple different return pricing, but none of them include paying for shipping back to CHINA. What woman would shop online knowing that they would pay a high cost of shipping back to China plus customs? NO WOMAN.

P.S. HighYa, please take these reviews seriously. We as Americans are losing a lot of money for fake clothing companies!

Bottom Line: No, I would not recommend this to a friend

My items took five weeks to arrive. I used the onsite measurement guide, and they recommended the sizes. The were both too big. First one about a size too big and the second at least two sizes. I floated in it.

Then I began the refund process! Ha, not a chance. I was told products would have to ship back to China and that products often got lost on route or stuck in customs. I was also told I’d be responsible for any customs charges. When I indicated this was not appropriate customer service, they offered to pay me 25% of what the garments were worth.

I didn’t realize I was buying from China or would never have used the site. I was originally told up to 10 days shipping.

Bottom Line: No, I would not recommend this to a friend

Dishonest about sizing and what I ordered! Bad experience!

Bottom Line: No, I would not recommend this to a friend

I heard of StyleWe from my sister, and she had bought some decent stuff there, so I decided to give it a shot.

Their stuff was absolute crap. The material was terrible, it was see-through, and everything just fit horribly. I asked to send it back, and they gave me a China address, and they said they wouldn't cover the cost. I thought ok, whatever, it was over $500 worth of clothes and I would still get most of my money back. It was literally the worst experience ever.

I returned the clothing, and the Post Office said it would be there in about five days. I kept asking StyleWe customer service what happened to my stuff, and they said they had not received the return. I finally called USPS two months after and they told me that StyleWe had received my return, but would not accept the package. USPS found my package and returned it to me. Meanwhile, I asked StyleWe for a US address, and they gave that to me, telling me I had to pay for it on my own. I returned it, and I have been trying to get them to reimburse me for over $100 worth of shipping because I had to return it twice.

DO NOT shop there! They have terrible customer service and are not worth the time or money. They deserve zero stars.

Bottom Line: No, I would not recommend this to a friend

I heard of StyleWe from a friend.

Their stuff was absolute garbage. The material was terrible, bad quality, and the sizes make no sense. When I requested a return, they offered me 30% off of my next purchase. I declined. I returned the clothing through the Post Office, who said it would be there in about 30 days.

I kept asking StyleWe customer service what happened to my stuff, and they said they had not received the return. I called USPS three months after and they told me that StyleWe had received my return, but would not accept the package. They told me all returns must be sent via USPS, no UPS, no FedEx (I guess so you won’t be able to track your package once it reaches China).

They have terrible customer service and are not worth the time or money. DO NOT buy from them! No stars for them, it is a scam!

Bottom Line: No, I would not recommend this to a friend

This cannot be a legitimate company. After almost eight weeks of poorly constructed customer service emails trying to explain why my order has not been shipped, I received an email that my item is not in stock. Clearly, they are running a scam. Let's see if they refund my money. To make matters worse, I made this order in mid-February, and now we are two weeks away from my daughter's event. I cannot emphasize enough our anger and disappointment. This is clearly a scam, and now I realize I should have read the hundreds of negative reviews before I fell for the click bait ad online.

Bottom Line: No, I would not recommend this to a friend

I love the clothing styles on this site but am still waiting for the order I placed 39 days ago. I received one dress about four weeks after ordering. Nothing since. Thankfully I placed the order with Amex so I have protection and will not pay for items I never received. Very frustrating and I will not use them again.

Bottom Line: No, I would not recommend this to a friend

The clothes are ridiculously small. You will never be able to "guess" at what size to order, and you cannot return it because the return center is in China. I just requested a return label, and this is what I was told:

Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund (store credit offer for USD order only ) instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.

Please don't waste your money.

Bottom Line: No, I would not recommend this to a friend

Partially, it's my fault, because I did not read the return policy and didn't know where the product is delivered from. I just fall in love with the picture. I ordered shoes, and spent the time to pick the size and to compare the European size with US size.

I waited for the package for about a month and was very excited when I opened the package. It looks exactly like in the picture. But when I took it into my hand, I realized that the quality doesn't match the price I paid for this. It looks fine from the distance, but at a closer look, it's much cheaper. But that's OK, I thought, nobody is going to bend down to see what it's made of.

But it shocked me when I realized that these shoes are at least two sizes smaller. When I contacted the site about returning policy, then I realized that I won't be able to return it, because I have to pay a lot of money to mail it to China. Well, they offered me a 15% refund, that is $8, while it cost me $70+ with delivery. This is not the first time I got into the same trouble, only with another website.

Do yourself a favor, before you order online, check the distributor and the return policy. If it says that you have to contact the office to return the purchase, close the browser and never ever open this website again.

Bottom Line: No, I would not recommend this to a friend

The first order that was never received was three weeks late (needed the dress for an affair). Chat says "Oh it's a Chinese new year and were are busy." Oh really? Cancel my order and send me a refund. I thought I would try them again a few months later. I placed an order on 3/8, and it's 3/23; where is my order? I get on chat and the person says "oh I have no idea of when it will be mailed. Do you want a refund?" NO, I want my order.

This is the worst company ever. Don't ever order them! There is not real live customer service; it's an answering machine. It's a shame, and I still don't have my second order!

Bottom Line: No, I would not recommend this to a friend

I would give them no stars if it were possible. I ordered a dress, it came with part of it not sewn in the back, and the zipper was not installed properly. The dress was also too small. I emailed them no less than four times over two months and sent pictures about the issue. When they did respond, they offered me either 30% store credit or 25% money refund. After I pointed out to them that the proposal was ridiculous, they emailed me this:

"Hi Gail Adams,

You can fix the dress with a local tailor, we'd love to offer you 40% store credit or 35% cash refund, hope you can understand and accept it.

Best regards,

Hope"

I used to order from them all the time, and returns and exchanges were easy. I don't know what happened to them. I will NEVER buy from them again. If you do, please be aware of their new way of doing business and getting a VERY small fraction of your money back even if the item is flawed or damaged or does not fit. You have been warned.

Bottom Line: No, I would not recommend this to a friend

I placed an order and requested express delivery, but it took them more than three business days to process my request. When I asked to cancel, they said they would have to charge me 15% penalty for canceling my order, and if I wanted to return my item, I would either get a refund and quote: "accept refund in the form of StyleWe store credit, we will apply full amount to your StyleWe account which you can use for future purchase" or "money refund, a 15% cancellation fee will be deducted from orders cancelled after purchase but before shipment. The refund will be credited back to your original payment account within a week."

At time of ordering, there was no notifications of this terms, unless you go directly to the Q&A and read about their policies.

It was my first and last time ordering from them. Do not fall for their scam. They don't care for the customer, all they want is your money!

Bottom Line: No, I would not recommend this to a friend

I loved the styles of StyleWe, so decided to take a chance and order. An order was made and money was immediately deducted from the bank account. Two months later, StyleWe had no projected delivery date and it was agreed that the order should be canceled.

Three weeks after cancellation, StyleWe claims that a refund has been made, but no funds have been received at the bank where they first deducted my money.

They do correspond in this matter, but only to claim that a refund has been made, although it has not reached my bank.

No problem taking the money, but lots of difficulties refunding the money.

Still waiting...

Bottom Line: No, I would not recommend this to a friend

I ordered my dresses on February 5, 2018 and didn't receive them until the third week in March. The dresses were not as attractive as they appeared in the pictures. I am now trying to return them. I am told I am responsible for any return costs for shipping and any customs fees. I am also told that international return may result in substantial return cost for me, and they are offering me a 15% cash refund or a 20% store credit instead of returning the items. 15% of the money spent on the dresses and this seems fair to them? Think twice about ordering from them.

Bottom Line: No, I would not recommend this to a friend

A friend ordered some items for me for my birthday. They went with the size they know I am, but when the items arrived the sizes were all over the map. The medium size blouse had sleeves so tight I could only get them on up to my elbow. The material on all the items is cheap, yet the prices are on par with upscale department stores. When we went to return them, we discovered that they would have to be shipped to China and the cost for shipping was about half the price of the merchandise. If you’re going to have an online order store - where items can’t be tried on prior to buying - you have to have a reasonable return policy.

Avoid this business or risk wasting your money.

Bottom Line: No, I would not recommend this to a friend

All the three dresses I bought are poorly made. Its finish is really bad! Uneven seams and hems. Loose threads and looped stitches. After the very first wash, it's a real piece of trash. Not worth my money!

Bottom Line: No, I would not recommend this to a friend

Of those who have had a bad experience, my stuff hasn't even shipped yet but they will keep a "15%" refund fee. There's no phone number on the site to speak with someone. Just email, and it's clear English is not their first language. I have been in touch with my credit card company. If anything, I should get a 15% extra refund for the hassle they delivered. Because hassle is the only thing they have delivered to me thus far.

Bottom Line: No, I would not recommend this to a friend

I placed two orders on April 24th totaling almost $500 combined. Where to begin...

I paid for Express shipping, and on the one order for four items that I have received so far (today is May 10th), I did not get Express shipping. One of the items was wrong, I emailed about the delay in processing and was not provided with any answers, I received two emails that the items had been shipped, but when I went to the tracking and entered the code, it said that my order could not be found.

Of the dresses I received, the sizes are way off. The XXL (which should be a 14) looks like maybe an 8 and I don't think it will fit my daughter who I bought it for a special occasion, which came and went long before I received the item.

I emailed and asked for the express shipping charges to be refunded and have gotten no response. I have no idea if or when I will receive the other items I ordered, and since everything is shipped in smaller shipments, it's hard to keep track of what I have and what is still coming.

This has been an extremely frustrating experience.

Bottom Line: No, I would not recommend this to a friend

They send you wrong size and you pay to ship it back. Never ever buy from them.

People be aware, there are a few other low-cost companies from China that have good clothing, Shein for example.

Bottom Line: No, I would not recommend this to a friend

Stay away! If you want to wait forever for cheaply made ugly fashions to come from halfway around the world, then buy something from them. And don't get fooled by your package arriving from the USA. If you want to return it, it has to go back to China at a cost of much more than the item. BBB is trying to deal with them. Save yourself time and money. I wish I had been warned.

Bottom Line: No, I would not recommend this to a friend

Free shipping, yes. Then I received an invoice that I was charged to my Amex without my permission for duties and taxes. They also do not provide free returns; it cost me over $30 to return the cheap material items back to them, so buyer beware. SCAM.

Also, when you call them, they don't call back. I called numerous times. When I originally placed my order, I didn't realize my email was put in wrong. So I never received emails from them saying it was coming late. Now I no longer needed the items because it came late and I need to pay for the returns back to them. They don't call back and just emailed me in an email that they don't do prepaid labels. Just call me so I can explain everything.

Bottom Line: No, I would not recommend this to a friend

Wow, what terrible customer relations at StyleWe. I will NEVER purchase another item from their website. TERRIBLE! The sweater order cost around $40.00 and their return location is in China, which will cost be approximately $23.00 to return. Plus the size was much too small to be a considered a Medium and the fabric has a horrible odor. Don't buy from this website!

Bottom Line: No, I would not recommend this to a friend

I ordered four dresses weeks ago and have yet to receive anything. Nothing. My card was charged. Nada. Nothing. Will they be shipped? Why does it take so long? No Amazon, that is for sure.

Terrible!

Bottom Line: No, I would not recommend this to a friend

I ordered a dress and got no help on the status of delivery. They say delivered, but it was not. I called the shipper who gave me a USPS tracking number but said the item has not been delivered or released to the USPS. Now I enter the tracking number, and it's invalid.

I have filed a formal complaint. DO NOT order this cheap crap.

Bottom Line: No, I would not recommend this to a friend

The quality and colors of the actual dress were terrible and not what was apparent in the photos. In addition, the customer service was slow and very difficult regarding a return request.

Bottom Line: No, I would not recommend this to a friend