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Summary
Tecovas is an Austin-based boot company that operates exclusively online to provide their customers with cowboy boots that are allegedly significantly cheaper yet high-quality compared to competition.
Tecovas Review - Are These Boots Worth It?
By Lydia Noyes
Updated on: Jun 10, 2020
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Tecovas is an Austin-based brand of handmade cowboy boots. The boots are advertised as “handmade, high-quality boots that don’t break the bank” on the company website.
Cowboy boots have historically been put to a variety of uses, from farm work to office fashion. Which category does Tecovas best fit in?
According to the company website, Tecovas boots are better suited to professional situations than working outdoors. Most models aren’t designed to withstand the elements or rugged outdoor use, meaning that they aren’t necessarily well-suited to riding a horse or mucking out a stall.
Paul Hedrick, the company founder, grew tired of the inconvenience of shoe stores and spending almost $1,000 on quality cowboy boots. In 2014, he quit his job and began traveling the world to research ways to make and sell boots more affordably. After 16 months of research and numerous trips to Mexico, he sold his first pair of boots.
The company states that by not having a storefront keeps prices low (about half the price of traditional retail they claim) because you won’t need to pay middlemen for markups at the physical store.
This review examines the boots' details, uses, and cost to help you decide if they're right for you.
What Makes These Boots Stand Out?
According to the company website, Tecovas boots set themselves apart from the competition by providing unprecedented value, being handmade, and offering classic styles for customers to choose from.
Tecovas claims that their boots are twice the quality of other boots at their price point and half the price of similarly quality boots. Their strategy for keeping costs lower is cutting out the retailer and subsequent markups, ensuring that the cost savings are passed on to the customer.
The boots are handmade in León, Mexico in a traditional construction process that takes over 200 steps per shoe. Finally, the company strives to produce the boots in timeless styles that won’t go out of style when trends change.
Pricing
At the time of writing, Tecovas boots ranged in price on the company website from between $195 and $455.
While the company previously maintained a showroom in Austin, the boots are currently only available from the brand’s online store. They proclaim that this makes them the first direct-to-consumer western brand. Orders can be placed online, and all questions should be directed through email to howdy@tecovas.com.
The brand states that all sizes and products listed on their website are available for immediate order, meaning that the vast majority of successful orders are shipped within one business day.
Selecting free shipping at checkout means most orders will arrive within 3-5 business days, and the company provides options to upgrade to Next Business Day or 2nd Business Day shipping as well.
The website also states that all orders are shipped with a free peel-off return label and instructions for issuing a return. If the label is lost for any reason, customers can email the company to receive a new one.
Important Details
Cowboy boots have historically been put to a variety of uses, from farm work to office fashion. Which category does Tecovas best fit in?
According to the company website, Tecovas boots are better suited to professional situations than working outdoors. Most models aren’t designed to withstand the elements or rugged outdoor use, meaning that they aren’t necessarily well-suited to riding a horse or mucking out a stall.
The company also makes it clear that Tecovas insoles aren’t designed to be removed from the shoe, meaning that some customers might find it difficult to wear them with an orthotic or special insert. To ease the process, the company suggests ordering boots a half size up to accommodate the extra room.
While it is possible to tear out the insole to accommodate larger inserts, the company notes that this will void their ability to be returned.
Bottom Line
Our research into Tecovas painted a pretty clear picture of the brand.
Customer reviews on HighYa for the boots are overwhelmingly positive, and the company implements an easy return policy in case you aren’t completely satisfied with your purchase.
However, the reviews we looked at on the company website seemed to indicate that only a small portion of customers end up returning their boots.
Those looking for a rugged work boot are likely to be disappointed with Tecovas, as the boots are designed more for walking and fashion than work. Nonetheless, reviewers consistently praised how well their boots held up after months of regular wear.
If you are looking for a pair of high-end cowboy boots that will last for longer than a season, then Tecovas boots might be a brand to begin your search.
Customer Reviews
Posted on Jan 8, 2019
Tecovas boot wear
I received a pair of Tecovas suede boots as a gift and was surprised at the looks and comfort of the boots. I really thought that the company had come up with a great product reasonably priced.
Alas, after wearing the boots 3-4 times, the sole of one boot started coming apart, something I had never experienced before. I called the company to inform them of my experience, received a really off the wall explanation with no effort to correct the problem. A bootmaker friend of mine had previously informed me that Tecovas boots were extremely cheaply made in Mexico and to avoid them - BOY was he right! Tecovas runs a well-oiled commercial and replies to complaints with pure BS.
STAY AWAY from Tecovas boots, or you will be sorry! I would rate 1/2 star if available.
Bottom Line: No, I would not recommend this to a friend
Helpful Review?
38 People Have Voted
Posted on Jan 14, 2019
No response
I ordered my Tecovas for Christmas and found I needed a half size larger. I returned the boots an have not heard from Tecovas 13 days later. I left an email message a week ago and today as well and have not heard or confirmed they received my boots back or have sent the larger pair. Not a good way to start this relationship.
Bottom Line: No, I would not recommend this to a friend
Helpful Review?
33 People Have Voted
Posted on Jan 26, 2019
Still don't have my boots
I ordered boots from Tecovas on December 6th. They were sized incorrectly and I returned them for a smaller size. I mailed them back on December 7th and SEVEN weeks later still don't have the smaller size.
I have received almost no communication from Tecovas other than constant advertising for their products.
I guess these are nice boots....if you can get them to send you a pair.
Bottom Line: No, I would not recommend this to a friend
Helpful Review?
26 People Have Voted
Posted on Feb 12, 2019
Would not recommend
Boots looked great but started coming apart after wearing them outside. Great around the house but don't go outside. Sent company 3 emails with pictures of the sole separating from the boot. No response. Very disappointed. I will take them to a cobbler tomorrow to see if they can be repaired. These Nash lizard boots are 2 weeks old.
Bottom Line: No, I would not recommend this to a friend
Helpful Review?
27 People Have Voted
Posted on Jan 7, 2020
Really bad customer service
Bought a pair of boots which came damaged, did an exchange and got another damaged pair. Needed them for a specific date so I told them I need them soon so they said they would overnight them. First off, I was already mad they sent me 2 damaged pair, second, the lady had the worst attitude. Fast forward, I never got my boots so when I called she said the lady never even processed them. Not sure if they were trying to scam me, either way, will never shop here again.
Bottom Line: No, I would not recommend this to a friend
Helpful Review?
4 People Have Voted
Posted on Oct 20, 2020
Bad customer service
This company is one of the worst companies I have ever done business with. Customer service, they never answer you, they ship a pair of boots via FedEx and it goes to Charlotte in North Carolina, I live in Southern California. Why are the boots going to the East Coast when I live on the West Coast? When I email to find out why, no one ever answers me. If I put a stop payment on the payment of the boot, they would surely contact me. Looks to me like they only worry about money, not the customer.
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Customer service
Posted on Jan 23, 2021
Don't waste your valuable time!
A little background, I ordered the original pair of boots on 12/28/2020, I was told it would be about 10 days for delivery. I received a shipping notice that my boots were on the way, but when they didn't show up, I called customer service. They said they would look into it, they probably did. They got back to me and said FedEx lost the package. Really? OK, so they shipped another pair. So, back and forth emails, the totals are this, 10 failed delivery dates, 1 day they said they attempted delivery (lie, we have a camera at the end of our driveway). Today, they said they delivered the package (another lie). Now FedEx is doing an "investigation".
You could say that this isn't Tecovas' fault. But I asked them to find another delivery company and was told that I may need to change my address. Really? To what? I've not had any issues with deliveries before, as a matter of fact, FedEx delivered other items to my home today, less the boots of course.
As the title says, don't waste your valuable time, especially if you live rurally. I've wasted well over 8 hours dedicated to this issue with no signs of relief. Your items will conveniently come up missing. I can only hope I can get my money returned. But if it's anything like the boots, good luck!
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Friendly customer service
Delivery options
Helpful Review?
2 People Have Voted
Posted on Aug 10, 2021
Don't buy the Ostrich
These boots were a disappointment from the start. I have never stopped using a pair of boots because they look so bad. I just shine them and go. These have a lot of life and just sit in my closet looking ugly.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Comfort
Leather quality
Posted on Nov 23, 2021
Customer disservice
Received a pair of Tecovas as a gift. They were too big and the right size was out of stock. Waited, and finally got a notice that they were in. Went to do the exchange and they said sorry, OOS again. Got another notice, and the exchange went through. Sent boots back only to get a notice that the replacement was OOS. Customer service promised to help and eventually let me know they’d be sending the replacement. A week later, no boots. Sorry, OOS again! This time when I contacted them they just processed a refund to the gift giver! Now I’ve got nothing but a bad taste.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Style and color
Poor communication
Assumed refunding the gift giver was right
Repeated frustration with customer service
Posted on Sep 9, 2022
Poor customer service
I placed an order originally for the alligator boots from Tecova under the pretense that I was receiving a free belt with my order. I was told because I am fat and wear a size 50 belt I was not entitled to a free belt with the purchase of the alligator boots. I called customer service and spoke to Leslie the manager who told me I was not entitled to the belt because they do not carry that size for fat people. I told Leslie to cancel my order. Do not do business with Tecovas, their customer service is poor and I would never order from them again.
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Poor customer service
Insult to customers because of their weight
Do not listen to what the customers are saying
Helpful Review?
1 Person Has Voted
Posted on Sep 25, 2022
Horrible shipping
I purchased a pair of boots and they were shipped via FedEx (only option). FedEx said arrival on Sunday. I stayed home so I would not have my boots stolen off my porch. Sunday passed without delivery. The website then said delivery Monday. FedEx truck drives by the house with no delivery. I called FedEx and they stated delivery would be before 5pm and that driver would call me.
Anyways the boots never came. They were listed as being in their local distribution center for two days now. I call Tuesday morning and now FedEx says all they have is an empty box and that I have to call Tecovas.
I call and explain and am put on hold for an extended time. Meanwhile, the Tecovas rep reordered the boots with the same FedEx since that is all they use. I did not want to reorder but to cancel and get refund. I’m then told by another rep that the boots have to be shipped out then they will ask FedEx to return them and once they receive them back I will be issued a refund. When I asked why no one ever answered my email he said they get a lot of emails and have limited staff. Bad overall experience.
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Shipping
Customer service
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