SmileDirectClub

I went along and tried SmileDirectClub because I had minor teeth spacing that I wanted to be fixed. I went to the downtown location, got my scan, everything went well and smooth. It is $95 a month for two years. I received my aligners, did all 15 of them after about a year with them on. Finally! It was time to get retainers. I contacted them via Facebook about this and everything went fine. I got charged $95 for it, and it was sent out to me. I received them and I realized they were not as low at the gum area as the aligners. So they did not fit well at all. I contacted them, sent them photos and explained exactly what the issue was. They said they understood and they'll fix it. I got my replacement and it was exactly the same as the first retainers. I explained it again to them, sent more proof and they blamed it all on me.

I had already tried filing them down, even cut them with scissors and they did not fit well still. I guess they thought I was trying to get retainers for free out of them, which was not the case at all. I honestly wanted to stick with the plan, and have that perfect smile. They were no help, and they basically did not care. So due to their lack of attention, I did this entire process for no reason. I am still paying till this day for something that won't be permanent due to their nonchalant ways. Very disappointing. Their customer service needs a major upgrade. They definitely know how to rip people off, so it seems.

Bottom Line: No, I would not recommend this to a friend

This company is such a scam. They never sent me anything but they took $250 and drafted money from my account for four months. When I call and try to get my money back they said they don't have any record of taking anything. They should not be in business any longer. When I called and told them to delete my card info, they said they would, but then this month draft out another $87.50.

Bottom Line: No, I would not recommend this to a friend

Beware of this company. I could write a 10-page review of how bad this company is. I won’t even take into account how I was completely screwed over by them. Customer service is nothing but lies. They tell you what you want to hear, just to get rid of you and onto the next. I was told by 3 different representatives that they have so many new customers that it’s impossible to keep up. That’s why everything is weeks late and they give you the runaround.

Stay away, odds are you won’t be satisfied.

Reviews on their website are a very small percentage of customers. They just take the good reviews. Just do the math. Around 2200 reviews? They have over 100k customers.

Bottom Line: No, I would not recommend this to a friend

This company has the worst customer service I have encountered. They do not want to actually speak to a customer on the phone and give you the run around via email. Avoid at all costs...

Bottom Line: No, I would not recommend this to a friend

I had thought this was going to be an easy process as advertised and it was fairly easy at the beginning, but after paying for my $250 down payment, my aligners have apparently disappeared. I had been receiving emails updating me on the status of my aligners (the last stating that my aligners were being trimmed to fit perfectly) up until last week. I went to my dashboard and it is now saying my impressions have been received? A step that was completed months ago.

I've been in contact with customer service several times and no one can tell me where my aligners are and why my dashboard is showing incorrect information now, they just tell me that they are waiting on a response from the lab. Meanwhile, my next payment has been taken out of course. I have no idea what I'm supposed to do now, but I would not recommend this company to anyone.

Bottom Line: No, I would not recommend this to a friend

I am extremely disappointed with SmileDirectClub. I've bought the aligners, which turned out to be ok. But I never received the retainers that were ordered in May 2018, and it was supposed to take only a couple of weeks. I've been calling almost every week and the customer support can not provide any answer regarding the delay.

This has been a bad experience with them, nobody calls me back or emails with a straight answer. Do not recommend their services.

Bottom Line: No, I would not recommend this to a friend

When I had a problem they worked with me.

Bottom Line: Yes, I would recommend this to a friend

I went into a Smile Direct Club consultation with one request: fix the mild overjet (colloquially known as overbite) of my two front teeth to some extent. I know the product is limited in what it can accomplish, but I was told that my overjet could indeed be ameliorated with their product. This was a blatant lie. Not only could Smile Direct Club not do anything to correct my overjet, but they sent me aligners that would actually ENHANCE my overjet in order to correct my teeth's "crowding." My teeth have hardly any crowding, as I previously had braces, so this trade-off was highly undesirable. Smile Direct Club customer support was terrible - slow to reply and I had to repeat myself over and over again. I would often receive a form email in response, and always from a different representative. I am currently trying to get a refund.

Smile Direct Club should be up-front about what their product can do when it comes to overjet, but instead, they lie. The truth is, if you have an overjet you want corrected to some extent, Smile Direct Club may not be able to anything for you at all. In fact, they may attempt to make your overjet WORSE. Don't waste your money. I would have been happy if Smile Direct Club didn't correct my overjet at all, as I would have been fine with having minimal correction and receiving a retainer to at least prevent my teeth from shifting outward further. But Smile Direct Club claimed they had to enhance my overjet. It cannot believe they made me go through all of this, when they could have just been honest with me from the beginning.

Bottom Line: No, I would not recommend this to a friend

I have been happy with my decision to go with SmileDirectClub thus far. I opted to have a scan done at a Smile Shop - this was a no-brainer for me. There was a location nearby, why wouldn’t I leave it to the pros? I had braces in middle school, so my needs are on the minor end - fix shifting caused by not wearing my retainer.

The scan went well; there was no wait, I was in and out in 20 minutes. My scan was completed on 6/13, the 3D smile model was delivered, as promised, two days later, and I received my aligners on 6/30. I am halfway through my first set. The aligners fit well and are not too painful yet.

As luck would have it, a molar that I had a large filling in about a year ago abscessed the day my aligners arrived.

Bottom Line: Yes, I would recommend this to a friend

I would not recommend Smile Direct Club to my worst enemy. During my first visit, I made it known my concerns with my bite and slight spacing/crowding issues, for which the lady doing my scan stated is something they see all the time and that it should be easily addressable. Leaving the office, I get a call because what I thought was a brochure she was giving me was actually the paperwork she needed me to sign and send her picture so that she doesn’t get in trouble (not the most professional).

From the beginning there were signs that I wish I would have paid attention to. Fast forward about 12 days from my first scan, I get my treatment plan and 30 days from my scan I get notification that my aligners are on their way to my house.

At I review of the 3D scan of my plan, I noticed no difference in my smile, specifically my bite and spacing, so I immediately contact a rep via their chat option to inform them of my concerns. The customer service rep just tells me to go through with my plan as it would be best to complete it and then revisit the concerns afterwards being they’ve already sent the aligners on their way. If they truly wanted to provide excellent service I wouldn’t have been told to just go through the plan anyway…the concerns I had would have actually been given some attention by smile direct club. They neglected to do that and as time went on, it got worse.

I wore the aligners religiously 23 hours a day only taking them out to brush and eat. Some of them weren’t cut properly causing bruising on my gums (I can understand that this may be a possibility), but after four days they also all seemed to rip. I complete my treatment and as originally suspected, my concerns were still evident with no change in my bite and spacing...the same concerns that were "easily addressable."

To correct the issue I had to go in for another scan which leads to a second treatment plan for two additional months. This second scan happened on March 14th, now over thirty days later, no aligners and horrible/nonexistent communication from Smile Direct Club.

I've since made an appointment to speak to a real orthodontist as you do not get proper care from Smile Direct Club, you do not get follow-ups from an actual license orthodontist, not even a phone call before or after treatment. They tell you someone will call you and that doesn't happen and soon after they ignore your emails altogether. You call and ask to speak to a manager and no one is available or the phone magically disconnects.

On top of that, you get different stories depending on who you talk to. It is my opinion that there are no true medical professionals running this place and is just "customer service" agents acting as subject matter experts. As I look back on all that has transpired with Smile Direct Club, I've determined that they will tell you "you are a good candidate" to simply get your money when in actuality, they cannot address your concerns. Save yourself the trouble, wasted money and headache and go to an actual orthodontist that can provide you with true candid advice and legitimate orthodontia services. Smile Direct Club is a scam! Run!

They cannot guarantee results as no professional can, but they do not even address the concerns you have but still expect to be paid in full. I was able to visit a true orthodontist and received a list of areas of treatment. A number of issues on this list was shared with Smile Direct Club before I even agreed to participate in their plan and not once did they say, "you aren’t a good candidate for Smile Direct Club because we cannot address the overbite and spacing/crowding issue." Secondly, after wearing Smile Direct Club for four months, there is absolutely no change in my teeth, and I still have a list of areas of improvement as long as the one I received from my ortho. Please, please, please save your money!

Bottom Line: No, I would not recommend this to a friend

Smile Direct Club promised results, and by the end of my treatment, my results looked nothing like what was provided in SDC viewer. I completed treatment and wore aligners as recommended. My final results were nowhere close to the SDC viewer. I believe Smile Direct Club is using false advertisement. The FDC released guideline and regulations banning the "results may vary" disclosure in 2009. Why provide SDC viewer if my results will look nothing like it. I was told I won't get a refund because they moved other teeth slightly that had no effect on the promised results of fixing my edge to edge bite. Now their saying aligners don't fix edge to edge bites. So this means they recommended treatment to me knowing it wouldn't fix my concerns, in fact, I was never given a treatment plan or told what my treatment plan was. I may file a suit soon for false advertisement and make a complaint with the American Dental Association.

Bottom Line: No, I would not recommend this to a friend