SmileDirectClub

I wasted $2k and one year. I used their aligners and after six months I didn't get the future smile whatever they showed in 3D scan and I went for re-evaluation. I gave my 3D scan and waited for the new aligners but I didn't get the aligners. I contacted the customer service several times, but they had the same answers, you will receive the aligner. Now my teeth are in the same shape that I had a year ago. One of the account managers contacted me and he was rude. I wasted my money, time, and over a painful year when I wore their aligners. Do not spend your money and time, it's not worth it.

Bottom Line: No, I would not recommend this to a friend

I really wanted to give my money to SDC. I know I have an unusual bite. So, I wasn't expecting anything unrealistic. They approved my teeth but then after reviewing my 3D 6-month plan, I did not like how far they pushed my bottom teeth. That would not look good on my face and could possibly cause future chipping of my front top teeth. After contacting my dentist and an orthodontist, they told me what to look for. And ask for. SDC was not willing to make any slight changes or information on why they couldn't have my front teeth not pushed way too far forward. I was hoping the customer service could relay my request to a professional instead of making the decision for them. I expected them to relay the message and then get back with me. But no. They just said the "Insert speech here" paragraph. I'm just glad there are many other places that will be willing to take my money - Byte, Clear Correct, Candid, SmileLove. I hope SDC continues to get better and stop wasting their money on dog aligners.

Bottom Line: No, I would not recommend this to a friend

I was excited about finally moving forward with correcting my smile. I was told during the initial consultation that I was a candidate for their product. So I paid the $250 initially and then wait for my aligners. I followed the plan as prescribed 22 hours a day and all of that. I noticed as the months went by that I still had a gap, actually a bigger gap by my canine teeth on each side. I wrote to SmileDirect and was told to take pictures. So I did all of that and sent them in. Basically came back and told me yeah, they didn't want to close that because it could affect my bite. My aligners were made by SmileDirect knowing full well that this was the case, but instead of telling me that upfront, they basically made me discover it and then tell me they couldn't fix it.

They are offering me a partial refund and they are forgiving the remaining $1300 which does address the money I already spent and the time I have into this. On top of that, they have not informed Healthcare Finances (the company who handles the finance portion) about the cancellation, so I have been getting calls to find out why I'm not paying them. I have not seen the refund yet and I tracked the delivery of the aligners, so I know they have received them.

Bottom line is that I would not use this company or any company for that matter that you didn't have direct access to an orthodontist. There is a reason why this route is cheaper. I never saw or heard from anyone other than the SmileDirect team (not really sure what expertise they have, it appears none). I have never really been given any information from them that actually meant anything. They ask how can they help but that's about as far as customer service help goes. Customer Service is bad, product was bad for me, and trying to get back what they owe me is yet to be seen. I would say one size does not fit all. Go to a real orthodontist if you truly want your smile corrected. This short cut is no short cut. Especially if things go wrong.

I am planning on taking them to Small Claims court for a full refund if I don't see my partial refund in the next day or so. I just don't trust them from my current experience.

Bottom Line: No, I would not recommend this to a friend

I just got my free scan appointment today, the team is happy friendly, very comfortable environment and meet my/customers' needs. The ad can be a bit confusing but they aren't pushing you into anything, you make your own decisions, everything comes with it except invisible aligners which are expensive. I didn't get the treatment plan right away because of my other dentist but enjoy their service overall. Would love to consider and refer them near future depends on my financial situation, not going anywhere.

Bottom Line: Yes, I would recommend this to a friend

I wouldn't recommend that anyone use SmileDirectClub. When using their aligners, while on week 3/4, I could feel an intense amount of pressure on my front tooth but assumed that it was just because the aligners were trying to push it into the right place. For a week the pressure continued and I began having a pain in my tooth. At one point my tooth just started hurting all the time, I was not even able to drink cold beverages, and had to cover my mouth when I walked outside due to to the pain caused when my tooth felt the cold air. I called them and reached out to them and they kept trying to tell me that it was just regular tooth sensitivity, and I had to keep telling them that I have never felt this kind of sensitivity and that it did not feel like some small issue.

After I had to keep calling them, they finally budged and told me to send in pictures. After like two days is when my tooth turned like a reddish brownish color, I started panicking and I emailed them and called them and got no response all they did was tell me to go to my dentist.

When I went to my dentist he said that I had reversible Pulal Hyperemia, and that meant that my tooth had internal bleeding due to the amount of pressure that was on it, he said that if the blood infects the tooth that I would have to have a root canal. He also scolded me for using SmileDirectClub and stated that if the pain was caused due to their aligners that they should be the ones to examine it, that they should not just tell me to go to my dentist. I reached out to them one more time and let them know I would no longer be using their retainers and explained the situation, then an account manager called me and told me I would be getting a full refund, even after I told her I was on Month 4, week 3/4, they claimed that I should send my retainers to them and it would take seven business days to process.

After the seven business days, they reached out to me and said I would not be getting a full refund because I used after Month 1, but I explained to her that I had already told her I was on Month 4, 3/4, and I had said it in my emails too. She was clearly lying because even from when she called I know my account should have said Month 4, 3/4, so currently I am waiting to hear back from my dentist to know if I should have a root canal or not.

Through this traumatic experience, SmileDirectClub has been no help at all, I would not recommend you go to them because if there is an issue, they won't assist you at all.

Bottom Line: No, I would not recommend this to a friend

The first two months of aligners worked fine...but during the third month the pressure on my back left upper tooth became terrible.

It hurt so bad I could not wear the aligner. When my uncle called SmileDirect, they set up an appointment to get a scan at the Woodlands store. When I got to the store for the scan, they said the scan was not authorized even though we had an appointment. They took pictures and sent them to SmileDirect and then a man named Juan said my evaluation was rejected because the molars aren't supposed to move. But he would not explain why there was so much pressure on that molar. My uncle said he is going to have his attorney cancel the payments even if the attorney charges more than the remaining amount due. The pain is terrible. Watch out for these people.

Bottom Line: No, I would not recommend this to a friend

My plan was supposed to be less than 10 months to straighten some lower gaps and outwardly angled 7 and 10 uppers that had shifted from braces when I was 16.

I'm seriously now into my 4th or 5th "refinement" and almost three years later! Thank god there was no charge but I have to keep taking photos and coming back for scans. I would've much rather shelled out the extra 1.5k to go to a legit, local ortho.

Bottom Line: No, I would not recommend this to a friend

Going on to SmileDirect I was kinda nervous as to what they would say about my teeth, but the reality of that was pleasant and I loved every minute. And with help of a beautiful staff member named Brooke everything came to my liking and very easy and painless. I'm going to love my new smile!

Bottom Line: Yes, I would recommend this to a friend

A PSA I wish I read before doing it - they changed their production system in the last two months (read January-ish of 2019) without informing customers and it has resulted in super long wait times, like my aligners were supposed to be delivered over a month ago. Customer service is of zero help and gives you new information every time you ask, and have very little communication with what's actually going on (even the supervisors). Supervisor personally emailed me promising to get back to me and never did, not even after two follow up emails.

My ship date went from early March to 3/18 to 3/25 to 4/01 with no end in sight. Social media presence is a lie - they delete the experiences people share in their comments sections and threaten to block them if they continue. 100% waste of money and a terrible experience. Would encourage anyone still considering the treatment to pay in the payment plan so if they dick you over like this, then you can just stop the payments.

Bottom Line: No, I would not recommend this to a friend

So, I have had SmileDirect for 6 months, wore my retainers like I was told, and have not seen any results! I tried calling multiple times telling them how unhappy I was and how I wanted to speak with a manager! Their customer service sucks. I would get disconnected, send emails and would not respond. I finally got ahold of a manager (May) and she is telling me they will only give me a 25% refund! Absolutely unacceptable! I spent $2000 on this to see results! I am a single parent and cannot afford to just give $2000 to a product that does not work! I asked to speak to her manager because I want a full refund like it states and May told me I would have to wait 2 to 3 days to hear back.

I am beyond disgusted with this company and would NOT recommend using this to anyone! If I have to write bad reviews every day until I hear back and get my refund, I sure will!

Bottom Line: No, I would not recommend this to a friend

This company is horrible, I wasted $2k. I used their aligners as prescribed for months, still had gaps between teeth, they make me wear more for 4 months and I still had gaps. And my teeth started biting together weird, and it was hard to chew food. I contacted them and they decided they wanted to charge me more money to fix the problem. PLEASE don’t waste your time or money. I regret it every time I see their stupid purple advertisements with fake models.

Bottom Line: No, I would not recommend this to a friend