FixMeStick Reviews

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FixMeStick

Overall Rating

4.3

697 Customer Reviews

Summary

FixMeStick is a plug-and-play USB device that is intended to remove viruses from your computer and optimize it for speed. See How customers are reviewing this product.

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Customer Reviews

4.3 Stars out of 697 Reviews
5 Star:70% 4 Star:11% 3 Star:3% 2 Star:4% 1 Star:10%
84% Recommend This Product
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Posted on Dec 3, 2018

Great product!

By Henry W., Perryville, MO, Verified Reviewer

It was so easy! Just plug in the FixMeStick and press the "ON" button. Click on the executable file and follow the instructions. Anyone could do it.

The scan appeared to be very thorough, and when it finished, I felt confident in the scan results. I was relieved to find that my computer was in good health. I run McAfee as my primary antivirus software, but I wanted a second opinion. FixMeStick was perfect for that purpose.

I love that it upgrades on the fly and stays current automatically.

I will definitely renew the license when it becomes due for renewal.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 3, 2018

Great product - disappointing marketing

By Joe S., Nanaimo, British Columbia, Canada, Verified Reviewer

I have been a FixMeStick user for the last 5+ years and believe in the product. However, I am disappointed that they cannot offer a better deal to their loyal customers. They did not even offer a good deal for Cyber Monday. They offered me other products, but not FixMeStick. I had to purchase a new one at London Drugs for $30 instead of them updating my old one for $30. Even now, they are offering me a renewal at $44, which I am not taking. I will just wait for next year's Cyber Monday sale at London Drugs.

Keep up the good work!

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 3, 2018

Don't believe the hype...

By Michael S., New York, Verified Reviewer

This thing does not work. I tried it on two different computers and it failed to do anything but waste my time. I'll be returning this ASAP.

System #1 failed numerous time to even load. I followed instructions to load manually and after several attempts and several more reboots, it finally loaded 1 hour and a half later. It listed some files but would not remove them. I tried to run it again but it would not start.

System #2, after a 1/2 hour and 6 attempts it ran, then went into an unending search for something, which it never found, so I had to shut it down after 4 hours. I tried it again, then the same thing happened.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 4, 2018

Hi Michael,

Thanks for your review! I'm sorry to hear you've been unsuccessful with the FixMeStick. I would love to offer some help as I'm confident we can get the FixMeStick working properly on both of your computers. Please send us an email at support@fixmestick.com and we'd be more than happy to work with you.

Looking forward to your email.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 2, 2018

Not really happy

By David H., Severna Park, MD, Verified Reviewer

After the FixMeStick took an awful amount of time to scan my one computer, it only found one software it considered bad, and it was my PC Matic antivirus software, which it insisted on deleting. I guess my current software is good enough!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 4, 2018

Hi David,

Sorry to hear you're not happy with the FixMeStick. Are you still concerned about virus-related issues on your computer? It's possible your computer was otherwise clean. If you are still concerned about an undetected virus, please send us an email at support@fixmestick.com and we'd be more than happy to remotely connect to your computer and take a look!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 2, 2018

Good tool

By Carlos C., Phoenix, AZ, Verified Reviewer

I purchased one FixMeStick and was able to use it with great results on two computers. One was even dead for four years with ran some malware. Now both work as new. I will recommend it to everyone.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 1, 2018

Waste of money

By Michael B., McAllen, TX, Verified Reviewer

I bought it and had problems on my computer. It would not boot up past the boot screen. I chatted with Customer Service for a long time and it was to no avail. They had me trying things I had already tried. I finally gave up after it screwed up my computer and submitted for my money back.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 4, 2018

Hi Michael,

I'm sorry to hear the FixMeStick was not helpful for you. While the FixMeStick is excellent at removing viruses, if viruses are not the problem, it cannot repair an already-broken computer.

Please let us know if there's anything else we can help with!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 30, 2018

Might have worked, might have caused more problems

By Randel H., St. Francis, MN, Verified Reviewer

After almost three days, I am still trying to use the Chrome browser with little or no success (I sometimes can access one website between reboots, sometimes not). The free trial of McAfee LiveSafe is not going well. Makes my i7 seem like an 8088 (4.77mhz) when trying to access features, which don't always work. Might get back going, but may not cure all issues.

Bottom Line: Yes, I would recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 4, 2018

Hi Randel,

Thank you for reaching out. If you're still having trouble with your computer after running FixMeStick, and you think it's virus-related, please send us an email at support@fixmestick.com and we'd be more than happy to help you get your computer running properly!

Looking forward to hearing from you.

Best,

Claire

Posted on Nov 30, 2018

Virus removal

By Paul W., Philadelphia, PA, Verified Reviewer

I ordered this after my bank account was hacked. The scan informed me I had three viruses my other checkers did not find. My laptop was also running slow. Cleaning the viruses made my system run faster. My laptop still has an issue with random reboots, which I thought was due to the viruses. I was hoping this would fix any registry issues, but I don’t think this product does this.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Nov 30, 2018

FixMeStick

By Jane M., Kitimat, British Columbia, Canada, Verified Reviewer

Love this product. It was easy to use and really works. It only took a couple of hours to run and it found malware on my laptop. It was great to know that my laptop is now clean and safe.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Nov 30, 2018

Great

By David G., Connecticut, Verified Reviewer

I received a nasty malware on my HP laptop and I couldn't get rid of it, so I loaded the FixMeStick and about 47 minutes later, after FixMe completed its scan I started up my PC. With NO ISSUES! This little stick saved me a lot of money. Thanks.

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 29, 2018

Amazing customer service from FixMeStick

By Lyle G., Ontario, Canada, Verified Reviewer

Great appreciation and thanks to Kyrstin Richardson at FixMeStick Support. She helped me out when no else could. It's rare in today's world of online customer service to get such quick and in-depth help like I got from FixMeStick.

It took several tries on my part, but due to Kyrstin's persistence, it is now working properly. I had to ask for her help again within a couple of days of fixing the first problem when due to a mixup on my part I ordered a new FixMeStick and also renewed the one I was using. When I realized what I had done, I emailed Support and Kyrstin again came to my rescue and within 24 hours my payment was credited back.

Great company, great people to deal with!

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 29, 2018

This company tested me badly

By Kevin G., Shorewood, WI, Verified Reviewer

I bought two on HSN, each handling two computers. I gave one as a gift, kept the other for my two computers, a desktop, and a laptop. I never knew if it was working, takes forever to do the scan, like 8 hours. I go to plug it in and it says my subscription is for two computers, and they detect that I’m using it on a third computer, in violation of terms of service. After a number of frustrating calls, they agreed to expand my subscription to handle three computers. Now I have never used it on any other computer than the same two computers I got it for. I recently plugged it in for a scan, and it’s back to telling me I’ve exceeded the terms of use by using on three computers, apparently making it unusable on either computer, unless I but another subscription! What a surprise! These guys are thieves!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 30, 2018

Hi Kevin,

I apologize for the experience you've had. It is very strange that the FixMeStick is behaving in this way. If you could send us an email at support@fixmestick.com with the serial number of your FixMeStick, we can more easily look into this for you and resolve the issue.

We look forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 27, 2018

I seemed to be getting viruses, tired of taking into shop.

By Alan B., Ontario, Canada, Verified Reviewer

I needed a better way to clean my PC. I saw an ad for FixMeStick. Wow, plug it in and it will fix any virus! I got it and it worked. Virus is gone. Now I just use it once a month to keep the system free of viruses. Thanks FixMeStick.

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 27, 2018

Works well

By Neftali F., Fort Lauderdale, FL, Verified Reviewer

Unfortunately, the startup and use are a bit confusing, you must read all the instructions carefully and be very patient because at first, it won't start working that easily, but once it's running, it works very well. They tell you it's slow, and it is, but with patience, it works as intended. It is even more confusing on Mac, but I got it to work as well. The scan found nothing negative on my PC and Mac. I'm glad I bought this.

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 27, 2018

Excellent product and service

By Susan D., Buckinghamshire, United Kingdom, Verified Reviewer

I have used FixMeStick for years now. Never had a problem with viruses, etc.

I am not particularly proficient with PC's etc. and have had to contact their customer service guys a couple of times. They have always been quick to respond, talk in non-technical language, are patient and get the job done. I am very happy with their service, I feel confident with their product, and I am happy to recommend them.

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 27, 2018

You won't be disappointed

By Christine K., Pennsylvania, Verified Reviewer

I'm not a computer nerd or wizkid, most times even when someone says "it's a no-brainer, you can't screw it up" there is always something I can't figure out and I take it back or send it back, BUT, this was easy-peasy, literally a no-brainer. I wouldn't hesitate to refer.

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 27, 2018

Is worth the money ONLY IF you know you have a virus or are prone to computer viruses

By John G., Milton, FL, Verified Reviewer

I received one of the FixMeStick from my friend who bought two of them. I think she was under the assumption that this would prevent viruses, as well as get rid of them if she ever had that problem. She just bought a new HP laptop and thought she would benefit from this product right away. I ran my FixMeStick on a 2-year-old HP computer that has been having problems. I have done everything possible, including hiring a local computer repair shop to see what they could do.

They said that I might have a virus. I also installed a paid for "Cleaner." After the FixMeStick was used, it took 4 and a 1/2 hours to scan and did not find any viruses. I don't really know what the value of this product is really. Kind of a bummer.

One last mention: The instructions are not an exact map to follow. I had to go online.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 27, 2018

Hi John,

We're sorry to hear the FixMeStick was not what you or your friend were expecting. It certainly is a great tool for removing computer viruses from your computer! In fact, it's pretty much the same thing that most technicians at computer repair shops use! If you suspect you may have a virus on your computer that FixMeStick isn't detecting, please email us at support@fixmestick.com or go to our website www.fixmestick.com and chat with an agent. We'd be happy to take a look at your computer for you!

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 26, 2018

Excellent buy

By Brian K., Essex, Ontario, Canada, Verified Reviewer

Excellent product. I purchased it hoping to clean up and speed up my old Windows 7 computer and the results were fantastic.

Great job, FixMeStick team, well worth the money spent and I would recommend this product to anyone.

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 24, 2018

Keeps me going

By Alvin D., Pearl, MS, Verified Reviewer

I am 69 yrs. old and have fought my shares of distress and anger at a computer not working correctly. I personally have told myself that FixMeStick was awesome and wished I would've found it 3-4 years earlier. As for me, this is the best way to go at keeping your computer clean and running like it was new.

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 24, 2018

Fixing my product that had quit working.

By Michael G., Iowa, Verified Reviewer

I contacted FixMeStick support because of problems with my product that I have owned for a couple of years. I visited with two representatives who were very polite and concerned with my problem. Both offered possible solutions to fix my issue but in the end, they offered to replace my unit which made me very satisfied. I have used my FixMeStick on 3 different computers with great results so I am anxious to receive my replacement so that I can ensure that my computers are virus free. FixMeStick is the best value product for keeping your computers safe.

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 23, 2018

Product Assistance

By Joe W., Ontario, Canada, Verified Reviewer

It took a while but after a lot of patience on both ends, the FixMeStick support team with the remote assistance were able to help me figure out that my FixMeStick had stopped working. They are sending me a replacement one for free because I am and have been a loyal customer for over three years now.

When the FixMeStick is working normally I have never had such an easy time using it and clearing my computer of hidden possible TojanWare and/or malware from my system. FixMeStick does it all for you. I would highly recommend this product to anybody regardless of their antivirus programs they may be using because I swear by FixMeStick.

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 23, 2018

Sad customer service

By Rick F., British Columbia, Canada, Verified Reviewer

Tried this for my MacBook pro (& iMac). Didn't work initially and then took months to receive a replacement stick. That didn't work and then another replacement. Finally worked but with hours of online support.

Finally, they said they would extend my subscription period due to my many problems. Then my subscription expired on the original date anyway. When I asked them why via email, I received no answer.

Frustrating & disappointing. Maybe it works for PCs?

Waste of time and money.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 23, 2018

Hi Rick,

Thank you for reaching out. This is exactly why we appreciate our customer reviews. We are extremely sorry for the poor handling of your case. This has been brought up to upper management and we will be using this as a learning opportunity for our team.

As for your subscription, I have given you another 6 months.

Please let us know via email if there's anything else we can do!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 23, 2018

Waste of money

By Chuck P., Illinois, Verified Reviewer

It did nothing to solve my problem. Waste of time and money. The customer service is non-existent. I cannot speak to a live person. They will not respond to emails. Still have spam interruptions when I attempt to get in my MSN Hotmail account. Also experiencing issues when I am on certain websites like Chicago Blackhawks NHL. Shame on this company. Should be called Fix Nothing Stick.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 23, 2018

Hi Chuck,

I'm sorry to hear you are having problems and weren't able to get through to customer support! I've taken a preliminary look for your email, but was unable to find it. If you go to our website at www.fixmestick.com and click the chat button in the bottom-right, you will be able to chat with one of our agents! They will be more than happy to connect to your computer and resolve the issues you're having.

We look forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 22, 2018

I Did It. Wow

By Viola E., Milwaukee, WI, Verified Reviewer

Received a message from AT&T that my computer had been infected with a virus. No info as to how I was to remedy this. No assistance from AT&T. My computer started freezing every time I would try to use it.

Remembered I had purchased FixMeStick some time ago (maybe two years); never used it, I thought it would be difficult (not tech savvy).

Well, decided something had to be done. So got out the FixMeStick, read and followed the directions and guess what, it worked. My computer is running as it should. I was ready to buy a new computer just to get around the problem. FixMeStick did what it said it would do. Thank you

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 20, 2018

Wow, just wow!

By Dan S., Council Bluffs, IA, Verified Reviewer

I have an older desktop computer with Windows XP. I did a lot of my family ancestry research on it. I also had the Office Professional 2013 program on it. About 2 years ago, in doing some research, I clicked on a link thinking I was going to find some old newspaper to search for obituaries, and that is when it happened. Malware and the infamous "blue screen."

I had an anti-virus program, but it was no help. So, I started using my laptop. There were photos and documents on my desktop that I wanted to rescue, but I had no luck. For 2 years it tormented me that I might lose those photos of my ancestors and the stories I had gathered in those documents.

I had seen many ads for this product, but was skeptical. Then a few weeks back, I decided, what have I got to lose? I ordered the FixMeStick. It came, I plugged it in, and nothing. Just a blue screen. So, I tried something else. I restarted the computer up in safe mode and used the FixMeStick as the boot. A little over 5 hours later, I had a functioning computer, again.

Now, keep in mind that Windows XP is no longer a supported or updatable operating system, so I do not, and will not be online with it, and as that is the case, I did not update the virus' on the FixMeStick for this application. BUT, I did do that when I used it on my laptop with Windows 10. I am a very convinced and content customer. THANK YOU.

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 20, 2018

A great product!

By Wilbur F., Indiana, Verified Reviewer

I had some problems booting up from the main router for internet connection, but that was a manufacturing error. I got it to work after reading the manual. The FixMeStick worked flawlessly and no ignoring popup while running. Great app.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Nov 20, 2018

FixMeStick works as advertised

By Jim K., Ohio, Verified Reviewer

It worked on my Windows 10 laptop and my wife's older Windows 7 machine which was bogged down terribly. Both are like new after they were cleaned. Both boot up quickly and browsers cleaned of bloatware.

Bottom Line: Yes, I would recommend this to a friend

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