Kokoon Headphones Reviews

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Kokoon Headphones

Overall Rating

3.9

123 Customer Reviews

Summary

Kokoon Headphones feature three layers of noise protection, proprietary FlexMould Technology, and app connectivity to help you relax and sleep better. Learn what customers are saying about this product.

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Customer Reviews

3.9 Stars out of 123 Reviews
5 Star:62% 4 Star:11% 3 Star:0% 2 Star:2% 1 Star:22%
74% Recommend This Company
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Posted on Sep 11, 2019

Very comfortable and good sound quality

By Aurelien L., The Hague, The Netherlands, Verified Reviewer

It took a bit of time to receive the headphone but I am very satisfied using it now. I mainly use it at home for listening to audiobooks and watch movies from my best. It is very comfortable. It is important to have a soft and large pillow to enjoy it well.

I recommended for indoor use and also for traveling.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 7, 2019

Worth the wait

By Mardig S., Seattle, WA, Verified Reviewer

Over 2 years ago my wife who is a flight attendant, and has seriously difficult sleep issues due to her profession, excitedly told me about this new tech called Kokoon. I immediately found it and ordered...then waited...and waited. The problem with being an early adopter is that new tech many times arrives unproven and untested - meaning buyer beware. In this case, the new company with their revolutionary design held off releasing until they got it right. While the wait was at times frustrating, they kept us in touch with updates, always responded courteously and honestly when I checked in - and this summer, the long-awaited present for my wife showed up. Here's the best part, seeing her go to sleep within minutes using her Kokoon headphones. Sometimes really good things are worth the wait. This is one of those times!

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 7, 2019

Excellent product, well worth the wait

By Ivan M., Verified Reviewer

I was a Kickstarter backer, and although I was frustrated at the long wait, the product came and it was the perfect product that delivered on all that it promised! The noise-canceling plus cup design over the ear made it perfect for blocking out all outside noise. The design is super comfortable and I can wear it all day without taking them off, unlike many headphones in the market where it hurts after a couple of hours of wearing! I highly recommend this product and do not regret at all backing it a few years back! You'd be hard-pressed to find a product that meets these criteria in the market today. I appreciate Tim and the team for taking the time to really design the perfect product rather than pump out a bunch of trash quickly after they got our money. Once you try this product on, you will understand why it took them so long to make it!

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 6, 2019

High quality headphones, great for traveling

By Gaute M., Norway, Verified Reviewer

When I got this product, I could see why it took so long. The materials used on this is amazing! I put them on and my 2-year-old just disappeared in the background. I use these primarily for traveling as they're sound dampening (?) and great for comfort when trying to sleep on planes, bus, car, etc.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 6, 2019

Best night's sleep for a long time

By Dave M., England, Verified Reviewer

Since getting my headphones I've been getting to sleep a lot better, I went through all the relaxation recordings which I've found really helps me. I've found the best background noise for me is the waves. The headphones are really comfortable and the person who takes you through all the relaxation recordings has the best voice to get you to relax and I've not managed to get to the end of the recordings as I've dropped off. Thank you, Kokoon, it might have taken a while for them to arrive but it was worth waiting for.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 6, 2019

Love my headphones

By A S., United Kingdom, Verified Reviewer

My Kokoon Headphones are the comfiest headphones I have ever had. I use them most days when I need to get work done in peace.

Highly recommend - I don't use them for sleeping but for everyday use they are great.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 4, 2019

Amazing! Fabulous! Comfortable.

By Wanda S., Bundeena, New South Wales, Australia, Verified Reviewer

I have tinnitus in one ear! It is constant, it is so loud, and prior to purchasing Kokoon Headphones, I used Bose headphones. I can’t place buds inside my ear due to pain. I did try Bose sleep buds but they hurt and kept disconnecting from Bluetooth.

So, let’s get back to Kokoon Headphones.

WOW! Wow and WOW! I am sleeping with the headphones most of the night. They are comfortable, a very good quality sound, and if I am over listening to relaxing sounds or what Kokoon has to offer on their app, I can also listen to my audiobooks, music, and meditation apps. When there is no sounds, the headphones have a white noise constantly via the headphones which is noise-canceling and it works!

I want to wear these Kokoons all day as they are helping me divert from the constant pain and noise. They block a lot of the high pitches of the tinnitus and sometimes the tinnitus is so loud and high pitched I think my head is going to break!

Prior to the Kokoons I never got much rest. My head is always in pain and in noise. The Kokoons have not only helped me sleep solidly for 4 hourly blocks, I need less pain medication nightly.

The battery life is good, I get a whole night of battery power and I am using them from 6 pm to 6 am with battery still active.

I have recommended the Kokoons to my daughter who works shift work and difficulty sleeping. Her order is on its way!

Finally, all I can say is I have spent a lot of time and money looking for some type of device to help distract me from tinnitus.

I want every one to get these headphones and app. They help relax you, they have helped with the dealing with noise in my ear, they even help with problems of snoring! The noise-canceling works well.

You much be kind to yourself and purchase these fabulous, clever, comfortable, relaxing, better than ever sleep and have some peace from nightly noises from dogs barking to snoring from your partner.

Buy one, buy two!

You will not regret feeling alive after a solid sleep!

I love them to bits!

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 3, 2019

Love them

By Jane A., Croydon, London, England, Verified Reviewer

Really like these headphones. Very comfortable and I use them each night to sleep. I found the information about my sleep very interesting and loved trying out different things to drift off each night (I think my favorite are the rain sounds). I'd recommend to anyone who sometimes has challenges getting to sleep.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 26, 2019

Waiting and waiting

By Deb G., Phoenix, AZ, Verified Reviewer

I have been patiently waiting and waiting for quite some time. Each time I inquire I receive a polite email letting me know my information has been updated. My information never changed. I never get an actual response to my question.

The unresponsive responses are more frustrating than the actual wait!

I don’t know if I will recommend Kokoon to a friend because I have haven’t received mine yet. I would recommend they look elsewhere if searching for an aid for better sleep. Waiting over a year will result in crankiness. I had to select yes or no to post my review.

Bottom Line: No, I would not recommend this to a friend

Company Response from Kokoon

Aug 28, 2019

Hi Deb,

Apologies for the delay to your shipment, we have checked our system and can see that your headphones left our warehouse around a week ago and are on their way to you. We'll follow up with you by email and let you know tracking details.

Best wishes,

Kokoon

Helpful Review? 1 Person Has Voted

Posted on Aug 22, 2019

High quality headphone

By Jonny R., Sorrento, Italy, Verified Reviewer

A sturdy well-made set of headphones that are surprisingly comfortable. I was a little skeptical but thought I'd leave a review as I've been really impressed. I travel a lot and used to use Bose but think these are a lot nicer to wear for long periods.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 20, 2019

Update 8/15/2019

By Rose V., New Orleans, LA, Verified Reviewer

After writing the review below, Kokoon responded very quickly and sent me an email clarifying the situation. At the moment, Kokoon doesn't have service centers in many countries including the USA and so, until they do, they are covering the shipping charges for headphones returned for repair. This makes me a much more satisfied customer, and so I've upped my star rating.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 19, 2019

These headphones are the bees knees!

By Andrew C., Verified Reviewer

I am an awful sleeper and my friend recommended these headphones. At first, I thought it was just another tech fad type product, but I have to say different. The comfort is remarkable, and the complementary app is superb for looking at your sleeping data.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 19, 2019

Super comfort and sound

By Anthony M., United Kingdom, Verified Reviewer

Was recommended this product by a friend. Previously always used Bose. Their comfort is second to none and sound quality is perfect. Thoroughly recommend these Kakoon Headphones for both young and old.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 14, 2019

It arrived and I love it!

By Alistar D., Berkshire, United Kingdom, Verified Reviewer

Due to various delays, it took a little while to arrive but now it’s here I’ve got to say I’m pleasantly impressed. It’s very high quality with a lovely weight and they are in a good way the most comfortable headphones I’ve ever worn. I’ve found the smart features cool and the audio for helping with sleep great. I’d recommend this to anyone who regularly uses audio to get to sleep.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 14, 2019

Pleasantly surprised!

By Ishan W., London, England, Verified Reviewer

Took a while to get these. But I have been using them every day now. I mainly use them to relax at home. Surprisingly comfortable to wear (probably the longest I have worn a set of headphones!). The app needs more audio but the soundscapes are awesome. My favorite is Ocean Swell! Recommend everyone getting these headphones.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 9, 2019

Amazing

By Anil N., Central London, England, Verified Reviewer

Really great product, genuinely helped me improve my sleep dramatically - incredibly surprised and impressed, well worth the money.

Delivery wasn't like Amazon one-click or next day, but that didn't bother me overly as I'm not ordering a product that I needed immediately, plus the company is fairly new and probably just having some initial teething problems; to be quite honest, I'd rather that they had spent the time on the product anyway. Other than that could not recommend this product any higher.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 8, 2019

Great headphones

By R B., Germany, Verified Reviewer

I really like these headphones. The build quality is great, they are very comfortable to wear. They are an exceptional pair of headphones to have on a long flight, both because of noise-canceling and because they are very comfortable to doze off in. The sleep tracking feature is not perfect yet, but the company seems to constantly tweak and improve the software.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 8, 2019

Great product

By Paul K., York, United Kingdom, Verified Reviewer

Great product that really helped my son relax and sleep better, he had not slept well for years but these helped break the cycle. Can also be used as normal headphones as well when listening to music and watching films. Super comfortable and adjustable.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 7, 2019

Unique, worth the wait! Good for wellbeing and great sound!

By Martin H., London, United Kingdom, Verified Reviewer

There's isn't anything out there quite like these headphones. I was expecting the audio quality to be worse than it was (because audio quality wouldn't be the main reason people would be buying them), but I was pleasantly surprised. There is some decent soundstage in these cans, they have nice equalization with detailed performance and I would happily use them as normal headphones. They definitely have their own audio profile and it's very nice.

I'm waiting and waiting for the ECG feedback/reports on the app to become available. Note to the company if you are reading, please could you also include an audio recording functionality which is adjustable to be automatic at certain levels. It would be good to record our audio in our sleep to hear any talking etc.

I think one main criticism would be the battery life. It is shorter than most other headphones but given how these are intended to be used, most people would be charging them for a full nights sleep or for every plane journey anyway.

Overall they are very comfortable, they do "kokoon" you well! They look good. Having seen both, I think the black looks much better in person (and would show up less dirt/wear and tear then the cream over time). The app is very good so far and more is on the way. For a brand new headphone type from a Kickstarter project, I'm really impressed!

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 7, 2019

Awesome product

By James B., United Kingdom, Verified Reviewer

Awesome product with great build quality.

Really helps to keep my sleeping pattern regular and would recommend to friends and family.

I know people have struggled with delivery but my Kokoon product arrived promptly and with it being a new product/company there has to be some understanding with initial teething problems.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 7, 2019

The most comfortable headphones ever!

By Andrew S., Cambridge, England, Verified Reviewer

The most comfortable headphones I’ve ever experienced! The sound quality is also much better than my Bose ones, so well worth the wait! The app is always improving, but already has a lot of great features that I’ve been using.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 7, 2019

Great headphones

By Craig S., London, England, Verified Reviewer

Great headphones. I have had trouble sleeping and these are very comfortable and help me to relax and sleep. I would absolutely recommend this product to anyone, to help with sleeping or just for daily use.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 30, 2019

Worst company ever

By Dimitri G., Paris, France, Verified Reviewer

I was an early backer of the project and I haven't received my headphone yet after 4 years of waiting. The only answer I receive from Kokoon is: "Sorry, wait more time, until when? No idea".

If anybody comes here to inquire about trust on Kokoon company? Forget it. Go buy elsewhere.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 23, 2019

Just another failed Kickstarter campaign that doesn't deliver a product

By Chryss T., Los Angeles, CA, Verified Reviewer

I ordered my Kokoon Headphones in January of 2018 with great excitement. My order was to part of the "second production batch" with shipping beginning in March 2019.

In May, I received an email stating that there was a small manufacturing defect, but that it was resolved, with manufacturing and shipping to be completed in May.

I received an email on May 22, 2019 stating that my product was ready to ship and requesting an address confirmation. I confirmed my address on June 7th and received a response email confirming my confirming and stating I'd receive a notification upon shipping.

On July 1st, I received another email stating that there was another DELAY IN MANUFACTURING and promising THIS batch would be completed by the end of this month.

Do not trust this company unless you have $300 to toss into the wind and who knows how long to wait for the ocean to drift it back to you.

Bottom Line: No, I would not recommend this to a friend

Company Response from Kokoon

Jul 23, 2019

Hi. Thanks for leaving your feedback.

We're very sorry for the delays we faced with manufacturing recently. Unfortunately, due to defects found in our most recent manufacturing run, we were forced to delay shipment in order to have the units reworked, and brought up to standard. This was not a decision we took lightly, and we're very sorry for the delay this caused to your shipment, however, we could not allow a below standard product to ship.

We are now shipping out units, please contact us at help@kokoon.io for information on your order. Best wishes, Kokoon.

Helpful Review? 1 Person Has Voted

Posted on Jul 22, 2019

A lot of waiting and no delivery

By Joseph T., Gothenburg, Sweden, Verified Reviewer

I cannot give a proper review of these headphones because they never arrived. I have been waiting for over a year, I have been promised delivery several times, but nothing. I have been in contact with customer service on many occasions and they keep saying that they will come soon, but they never do. Save your money - go to a store and buy good headphones. The people at Kokoon cannot tell you anything about delivery times and so far all they have done is blow smoke up my skirt and delay and distract. I have requested my money back, let's see how competent they are when it comes to that request.

Bottom Line: No, I would not recommend this to a friend

Company Response from Kokoon

Jul 23, 2019

Hi. Thank you for your feedback.

We're very sorry for the delay in shipping your headphones. Unfortunately, shipments were delayed due to manufacturing issues we found. We've done our best to keep customers updated on our manufacturing delay, and the issues we faced. The decision to delay shipments was not taken lightly, however, it was necessary due to issues found in manufacturing.

We have now resolved these issues and are shipping out to customers. We're very sorry you've not received yours yet. Please contact us at help@kokoon.io and we'll look into this.

Best wishes

Kokoon

Helpful Review? 1 Person Has Voted

Posted on Jul 20, 2019

Beware. Terrible customer service and return policy.

By Jamie Y., Texas, Verified Reviewer

Ordering & Shipping: I was excited enough to try the new Kokoon Headphones. So much so that I placed my pre-order on February 17th, 2016 for $239. At the time they estimated the ship date to be fall of 2016. Over the past 2.5 years I've exchanged countless emails with Kokoon because there's no number to call. Empty promises over and over of them shipping soon but it would never happen. Finally my headphones arrived May 31, 2016. Three years, three months and 13 days after my order date.

The headphones: They seem to be of good quality. Very nice packaging and presentation. The on and pairing buttons are really small as are the indicator lights. It's difficult to determine if they are actually turned on or off. But I was excited to try them nonetheless. I put them on in bed, selected music and tried to nap. Although they seem slim it wasn't the easiest to lay on my side. After an hour my ear started really bugging me. They have some sensors inside the headphones that rest in the inside of your ear that really irritated mine. My ear is of a normal size. Not super small at all. Uncomfortable enough to return.

Attempted return: On June 19th I emailed Kokoon requesting a refund on the basis that they hurt my ear. Support declined my request stating that I wasn't within the 14-day return window. I pushed back requesting an exception because they failed to deliver the product 2.5+ years longer than they told me they would. Yet they still declined and are unwilling to give me 5 days of grace with their return policy. 2.5+ years grace vs. 5 days of grace. I'm dumbfounded that they won't acknowledge or take responsibility for their shortcomings. I've had 6 email exchanges with Kokoon and it's super disappointing they have no intention of doing the right thing. There's also no number to call and speak with a live person.

My warning: Try before you buy. And decide if you want them or not quickly because they will not work with you to return them.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 12, 2019

Brand new broken out of the box.

By Darran J., Lancashire, United Kingdom, Verified Reviewer

A friend gifted me these headphones as he knew I had trouble sleeping. I unpacked the headphones to find the plastic cover over the USB port was broken with 2 tiny screws sticking out. I contacted support who wanted to know the original order number which I don't have. I don't want to bother my friend as he was so kind to get them for me and I feel ungrateful asking him for the details...so it looks like I'll have to put up with the fault.

Bottom Line: No, I would not recommend this to a friend

Company Response from Kokoon

Jun 13, 2019

Hi Darran. Sorry to hear your headphones arrived broken. Please contact us at help@kokoon.io, and we'll arrange a replacement pair for you. Thanks.

Helpful Review? 1 Person Has Voted
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