Mindvalley

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
Mindvalley

Overall Rating

3.1

84 Customer Reviews

Summary

Mindvalley is an online university that offers a rotating series of courses devoted to transformation through personal growth that are designed to help you let go of limitations and become your best self.

Write a Review

Customer Reviews

3.1 Stars out of 84 Reviews
5 Star:46% 4 Star:2% 3 Star:4% 2 Star:3% 1 Star:42%
54% Recommend This Service
Start your review of Mindvalley:
Sort Reviews By

Posted on Jan 11, 2020

Fraud. No refunds, no phone, no icon to chat.

By Howard U., Cary, NC, Verified Reviewer

I am 60, successful, internet-savvy. Ask for a refund? You have to choose from 6 cats with 6 more subs. On hold forever. Claim they will call back or just call back later to be on hold forever again. They say go to an icon to chat. No such icon exists on any page, I checked 30 of them. They say to contact one of our friendly staff members, click here. Each one sent you to the customer web support form. I was skeptical when I first signed up and then only got several more solicitations to spend more money. Basically, it’s like every other infomercial.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Jan 14, 2020

Dear Howard,

Thank you for reaching out and we apologize that you are having trouble reaching our customer care department.

I can see from our system that you have already been in contact with us and your issue has already been resolved. You were looking for a way to request a refund and this is why our helpful articles were sent to you with the refund request form. This is set up in such a way that makes requesting for a refund as quick and as easy as possible. No need to call or write to us! Your refund will simply be processed within 5 working days, no questions asked!

We're sorry to hear you went through so much trouble with finding a way to contact us. If you need us in any point in the future, you can contact us through the chat icon on the lower right corner of our Help Center.

Helpful Review? 14 People Have Voted

Posted on Jan 10, 2020

Webinar

By Döderle M., Italy, Verified Reviewer

I spend time to write this because I would better the internet.

The information the WildFit webinar gave me was 80% old information with good summary and good argumentation to change the behavior for food. But nothing else. It's a good webinar for marketing and to pay the $400 for the next webinar. I bet they use only a diet like Atkinson or Atkinson-like.

The other content of alternative medicine or energetic thinking is the same waste of time. If somebody would help you really, they would give you a webinar for $50 dollars...with good content.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Jan 14, 2020

Dear Doderie,

We're sorry you feel this way! Wildfit is not "a diet" but a new methodology that changes your mindset towards food so you can drastically improve your health and fitness levels by simply making easy, step-by-step changes to your food habits. This is also the reason our students are seeing amazing results from this program. You can read more of our students' experiences here: https://mindvalley.com/wildfit/reviews.

What differentiates our programs from anything else available is also something we call a Quest format. Quests take you on a deeper journey where you can learn alongside others. A Quest course averages around 30 days. It’s like years of wisdom and learning re-engineered into just 10-20 minutes a day. When you join a Quest, you start and end on the same date as everyone else in your group. You can take advantage of live group motivation and private forum access to teachers and facilitators. We feel this approach to learning provides a much higher success rate. In fact, our customers are 5x-10x (times) more likely to complete a Quest when compared to a traditional online course. We hope this explains a bit more on how our programs work.

Helpful Review? 7 People Have Voted

Posted on Dec 18, 2019

I am so impressed with all their courses!

By Shannon M., Washington, Verified Reviewer

Not only have these courses made my and my 24 and 26-year-olds' life 100 times better (and we have a pretty great life), I guess we are going for the top 5% of awesome! These courses will absolutely take you there.

Their customer service and care are out of this universe! Ritu, you are a shining star. They treat like a human...better, a friend. I can tell they truly do believe in karma and hope it comes back to them 10 fold in growth in every level of life!

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 27, 2019

A cult and unprofessional

By Meredith M., Australia, Verified Reviewer

After following Mindvalley, their first seminar was on the Gold Coast today, I took my daughters and employees, believing we would be learning meditation to destress your life. Not the case. My youngest is 12 and the profanity is completely unacceptable. Jade green is unprofessional and fake with her crying. We walked out after two hours. I’m 48, my staff is between the ages of 18-23...for all of us to see the money-making scam and un-authenticity...I say no more. It’s a scam, it's a hoax.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Dec 17, 2019

Dear Meredith,

Thank you for your honest feedback!

First of all, we're very sorry to hear about your experience at our seminar on the Gold Coast. We're especially upset to read that, as Mindvalley is all about transformation and deep connections with other like-minded students, that's why we care SO much that our live events bring just pure joy and fulfillment to our Tribe.

I will personally make sure that all of the imperfections you mentioned will be massively improved.

To make it up to you, we've just refunded your ticket.

Once again we're very sorry that you feel this way and we really believe that your next Mindvalley experience will be way more fulfilling for you!

Have a wonderful day!

Helpful Review? 27 People Have Voted

Posted on Oct 8, 2019

Untrue scam company

By Res B., Washington, DC, Verified Reviewer

This is a totally scam company, money-hungry, not being true to their words...I will never give up if you guys don't refund my money or never exchange it. I will report you guys wherever we meet. I'm in the Washington DC area and I would never EVER recommend your platform...if you spread untrue in your platform it will ruin your company.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Oct 10, 2019

Dear Res,

Thank you for reaching out! We apologize that you are experiencing a delay in receiving your refund and we certainly want to make sure you have a wonderful and seamless experience with Mindvalley. We would like to look into this issue immediately. However, because this website is anonymous, we would need your information to effectively investigate further.

If you're willing to work with us in resolving this, please contact us by visiting our Help Centre at support.mindvalley.com and clicking on the Contact icon in the lower right corner. Please mention your review while doing so and leave your email address.

In the meantime, if you haven’t already, you can read through the Help Centre article on how to get a refund with Mindvalley: https://support.mindvalley.com/en/articles/2516456-how-to-refund-or-exchange-any-program-or-event-ticket.

Helpful Review? 15 People Have Voted

Posted on Aug 31, 2019

Some very good stuff in there

By Bruno B., Panama, Verified Reviewer

Even though I am not convinced by all the topics they cover, my experience with Mindvalley has been very good.

I took one course with them (they call it a quest) which was very good. I took the Lifebook quest which invites you to focus on different areas of your life, helps you understand them, set goals and turn those goals into habits. Very good class, high-quality production.

It's expensive but I got value for my money.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jul 22, 2019

Be cautious

By Tony W., Chicago, IL, Verified Reviewer

I have signed up for "The Uncompromised Life" program, which so far I have little complaints about, though I wouldn't mind if they spent less time touting Marissa Peers contact with famous people and how great the program is. I've already bought the program, no need to continue to sell it to me. Regardless, I downloaded the app and started to check out some other free programs and was recommended to "How to get 10X the results from your workout". In the discussion, Lorenzo Delano brings up a study by McMaster University where he claims they discovered that only lifting heavyweight (90% of your 1 rep max) is effective. So I decided to look up the study myself to learn more only to find that the study says the exact opposite. It found that there was NO DIFFERENCE in the two groups, one lifting 50% of their 1RM and the 90% group. So before we even get into the meat and potatoes of this workout, the expert is giving out inaccurate information and wrongly citing scholarly articles. That really put me off. So use caution when evaluating "facts" from their experts.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Mindvalley LLC

Jul 23, 2019

Hello! My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for this!

We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process. We will look into this and make the appropriate changes.

If there is anything that our team can help you with, let us know, we'll be more than happy to assist you.

Helpful Review? 21 People Have Voted

Posted on Jul 19, 2019

SCAM company with the worst customer service

By S X., London, United Kingdom, Verified Reviewer

After believing their "Mindful" marketing on how much they care about the customers and that "customers are safe with us," etc., all of those fake promises, I bought few courses from them. One of which was near $1450 for an energy clearing live course. Due to health reasons, I couldn't join the course and I asked for a refund or resit of the course or a reduced account credit with Mindvalley. They were so not even wanting to know or see the evidence on my health issues but just refused to agree on any of my requests.

I couldn't believe they claim to take care of the "mind and spirit" then not having any care for the customers.

I have to admit that the 3rd party course providers are good and very credible people like Marisa Peer and Lisa N, however, one can buy their courses directly with the 3rd party and no need to go through Mindvalley paying almost double the price for their share of the deal and have the worse customer service experience.

I have informed all my friends in the UK about the bad experience and I will seek legal help in this matter because paying nearly $1500 for nothing is a joke!

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Jul 21, 2019

Hello!

My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for your negative experience! In the last months, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.

We appreciate you for bringing this issue to our attention. We would like to get into contact with you and hopefully resolve this situation with a positive outcome. However, because this website is anonymous, we would need your information to effectively investigate further.

If you're willing to work with us in resolving this, please contact us by visiting our Help Centre here https://support.mindvalley.com/ and clicking on the Contact icon in the lower right corner. Please mention my name - Janja - while doing so and leave your email address.

Should you need help in the future as well, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Helpful Review? 21 People Have Voted

Posted on Feb 27, 2019

All fluff for $349 - energy medicine

By Diane K., Riverside, CA, Verified Reviewer

I am SO disappointed. I purchased this for $349, and all it has is a small workbook, short testimonies, and all FLUFF and sales pitch. Nothing truly usable. At the end, Donna is asking us to invest yet more money to obtain information on five of our nine energy systems in our body, for $499 (54% discount from $1095). I was originally looking forward to learning, but if $349 is a teaser, I feel I really wasted my money. I would be crazy to spend another $499. I think Mindvalley is an umbrella for some good content, but otherwise a lot of talk.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Jun 19, 2019

Hello!

My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for your negative experience!

In the last months, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.

We appreciate you for bringing this issue to our attention. I believe there was a misunderstanding as the program you purchased for $349 is definitely not only a few short videos and testimonials, but is full of content. My guess is that you were looking at the masterclass preparation guide by mistake, which can also be found in your account.

We would like to get into contact with you and hopefully resolve this situation with a positive outcome and find your program. However, because this website is anonymous, we would need your information to effectively investigate further.

If you're willing to work with us in resolving this, please contact us by visiting our Help Centre here https://support.mindvalley.com/ and clicking on the Contact icon in the lower right corner. Please mention my name - Janja - while doing so and leave your email address.

Should you need help in the future as well, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Helpful Review? 63 People Have Voted

Posted on Feb 12, 2019

Mindvalley offers the highest education ROI on planet Earth, imho.

By Gary C., Oregon, Verified Reviewer

I recently completed the Marisa Peer Rapid Transformational Hypnotherapy for Abundance 30 day series starting Dec. 10, 2018. The quality of Marisa's teaching and guidance was phenomenal. Vishen's hosting of Marisa for the free introductory masterclass was exceptional and offered a compelling preview of the course content. Her method of discovering and neutralizing the unconscious root causes of the self-sabotaging beliefs and obstacles most of us experience was powerful and transformative. I recommend this education with the highest praise to everyone motivated enough to take action to improve your life and maximize your ability to personally make a difference on our planet.

After watching another free masterclass, I just signed myself up for Vishen's newest Quest for Personal Mastery featuring Srikumar Rao. I am expecting a transformative experience to accelerate my own path to bringing my own unique gift to the planet.

I just discovered that Mindvalley's U.S. office is only 30 miles away from me in Beaverton, Oregon near Tektronix. I will drop in next time I'm in the area and say Hi to whoever is holding down the fort. Someday I will meet Vishen...and maybe even become the first out-of-this-world Mindvalley presenter one day.

Mega Kudos to Vishen for his HUGE contribution to raising the bar for all of humanity and offering meaningful and effective jumpstart education to raise the collective consciousness of My Earth Planet.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Mindvalley LLC

Jun 19, 2019

Hello!

My name is Janja and I’m from Mindvalley’s customer service team. Thank you very much for your kind words! We appreciate it very much. As a fast-evolving company, we are always looking for ways to better our service and content, and your feedback is an important part of that process.

Should you need any help in the future, please do not hesitate to contact our team, we'll be more than happy to assist you.

Helpful Review? 10 People Have Voted

Posted on Jan 14, 2019

Customer service is poor

By Jason C., Reno, NV, Verified Reviewer

I purchased a product from Mindvalley for the first time this week. I upgraded to the membership and mentoring using PayPal. I only have one email attached to my PayPal account. After spending a lot of money, I did not receive instant access. Ok, no problem. I wait all day and still no emails other than my receipt from them. I sent in an email to support. They respond back that I do not have an account with them with the email I provided. I have the receipts! I respond back with the PayPal transactions IDs and no response. I am very disappointed in the level of customer service that was provided to me.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Jun 19, 2019

Hello!

My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for your negative experience!

In the last months, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.

We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process. Unfortunately, the problem that you mentioned is one that our customer support agents are facing quite a lot. Unfortunately, our system automatically creates a new account when a payment is made using an email that's not connected to an already existing account. However, this should be resolved swiftly and easily. We apologize for your negative experience! We are very aware of the issue and our teams here at Mindvalley are currently working on it and innovating in order to avoid this problem in the future.

We would like to get into contact with you and hopefully resolve this situation with a positive outcome. However, because this website is anonymous, we would need your information to effectively investigate further.

If you're willing to work with us in resolving this, please contact us by visiting our Help Centre here https://support.mindvalley.com/ and clicking on the Contact icon in the lower right corner. Please mention my name - Janja - while doing so and leave your email address.

Should you need help in the future as well, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Helpful Review? 31 People Have Voted
Showing 12-22 of 84

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.