BetterHelp Reviews - See What Customers Are Saying

It has been affordable and possible for me to receive support, even during this unusual time. Thanks for all of your help and assistance!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I had face-to-face therapy, and I was't sure that BetterHelp would really...help. I made adjustments, I got a good counselor (I can pick another but there's no need, mine is good), and I am seeing new good things in myself, my actions, my breathing, my life.

I am worth more than many sparrows.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I made the choice to enroll at BetterHelp when my anxiety was eating me alive. I wasn't sleeping, my brain would never shut off, and I was physically ill. The therapist that I was matched with has been a dream! This was literally the best decision I've made for a long time. I look forward to our weekly calls and know that I can contact her whenever I need to! Can't recommend this enough!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Initially, I was not optimistic about doing my self-work through this platform. I was wrong! I am so glad I gave this service a second chance. BetterHelp is amazing. My counselor is special and specifically helps me to build my self-concept in a safe and judgements-free way.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

In a season of darkness and despair, I reached out to BetterHelp. I was experiencing postpartum depression, a difficult postpartum recovery, and by extension, difficulty in my marriage and parenting a newborn, a toddler, and a preschooler. Through BetterHelp, I felt heard and affirmed. My counselor helped me in a massive way by giving me easy access to communicate to her through the site (with quick responses), as well as tangible tools and exercises to work through my depression towards healing and hope. Grateful does not begin to describe my experience and healing. I highly recommend BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have benefitted tremendously. Having access to a weekly virtual therapy session has helped. My counselor is incredible.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've just completed a 4-month period of counseling through BetterHelp.com and without a doubt, it's been one of my richest ever periods of growing and learning. The counselor they connected me with (Traci Baxendale Ball) has been brilliant. She has really helped me in a big way. The customer support from the BetterHelp Team has also been brilliant. And the cost is amazingly low for such a high caliber service. I absolutely recommend BetterHelp. Finding them has been my best discovery in years.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is what anyone who wants to get better but can’t always physically be in an office/clinic wants. This app has a lot to offer its subscribers. You can journal, which I’ve found as equally supportive and helpful as the counselors, who are my next point. Everyone is educated and experienced in multiple disciplines and areas, which makes for a multifaceted experience.

BetterHelp offers video/phone chat weekly with counselors which is beneficial for people who may need more support than others. That’s 4 sessions a week. You can’t beat this offer. In addition to the awesome counselors and unlimited journaling - there are the groupinars (group webinars). They vary in topic and are offered multiple times daily. Some are even recurring so you always have a chance to join in and uplift yourself. I love BetterHelp and don’t see myself canceling my subscription anytime soon.

(There are a couple of different membership offers so you’re not totally locked in for a month if you don’t want to be. There are savings in doing so!)

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has made therapy accessible and affordable. Before this, I had tried to see several low-cost therapists in my area but they were always flaky, never getting back in touch with me and booking months in advance. BetterHelp has taken the hassle out of this experience and provided me with a simple and comfortable way to get the therapy I need.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I am so glad I found this program. I like the weekly appointments plus the ability to text during the week to help me get through any crisis. I have found a wonderful counselor and using this service has helped me through a difficult time.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

So far, having therapy with a counselor on BetterHelp.com has been such a wonderful experience!

Even if you're having financial troubles, BetterHelp provides several options and is quite flexible with their patrons. I contacted customer support and was able to discuss a plan that worked best for me. The representative was very polite and kind! She was also incredibly patient with all my questions, answering them in great detail. BetterHelp is really wonderful and flexible. I'll be sure to continue therapy with them!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This company is truly here to help. They go above and beyond to make sure I am able to get the counseling I need and work with me when I need it. They always respond to my requests and emails very promptly as well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Finding myself at a crossroads in life, I realized I needed help navigating my way. I talked to family, friends, even a life coach, but still felt shaky in my decision making. I think choosing a path after retirement from one's main occupation is even harder than the original occupational choice, because there is less time left to recover if you lose your way.

With a promo code from a podcast, I felt that BetterHelp was worth a shot. They advertise that if you are unsatisfied with their match for you in any way, you can just say so, and they'll find a new match. They live up to their promise. I'm still puzzled how they chose the first match, whose specialty is relationships, when relationships were not on the radar of where I most acutely need help. But the second match's resume looked more aligned with what I felt I needed, and so I began.

This second match has worked very well, in conjunction with BetterHelp's journaling feature. I've tried many times to keep a journal, and always lost interest, but BetterHelp has kept me going. You can share your journal entries with your counselor, which I do routinely. He replies quickly, often mirroring my entry back well enough that it feels as though my journal is talking back to me. Maybe that's what keeps me at it. The combination of the journal and the responsive counselor has led me to ask new questions of myself, which makes me hopeful of finding some new answers to help me navigate the intersection.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a lifesaver for me, especially during COVID-19. Having access to online therapy, and a wonderful therapist, has helped me heal in amazing ways.

I love that you can message your therapist anytime and that you can call or do a "live session" (think instant messaging in real-time).

I couldn't recommend it enough!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Takes little consideration in who you would be best paired with, counselors aren't very responsive, customer support takes a while to respond with any kind of help. It is a big waste of money so far. Not better help, but no help.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

BetterHelp made it very simple to reach out to a professional to discuss one's problems. The app itself was very secure and I was able to communicate via text, calls, and video. I would definitely recommend the app for everyone feeling low.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’m two weeks in on BetterHelp and I feel like this is exactly the kind of therapy I can thrive in. Someone to talk with and be able to go through my thoughts to my counselor and privately journal them down.

I’m so glad this kind of help is possible.

Thank you whoever started this.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for 3 months since COVID-19 shutdowns and my therapy has been great. The platform is very easy to navigate, they have a very detailed assessment that paired me with a professional that is a great fit for my therapy needs. They also have an option to journal and send reminders so you can keep track of your thoughts and whatever it is you're seeking to work on through therapy. Overall, I am pleased with my experience and I highly recommend this platform.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is such a great alternative to regular, face-to-face therapy. I feel like I have my therapist at my fingertips whenever I need some advice or to vent.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a game-changer for me during these stressful and unpredictable times. I was skeptical at first to join online therapy service, as I really prefer the feeling of sitting in front of someone, however, with quarantine forcing us all to go online, I decided to give it a try. I’m so happy I did. I appreciate that BetterHelp checks in after each session to see how helpful it was. If it wasn’t, they give you the option to pick a new therapist. It makes shopping around for the right therapist way less stressful and expensive. I have found a therapist I love and am so grateful!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was terrified to start counseling. I knew I needed it but the thoughts of telling someone else about my issues and insecurities were scary. BetterHelp took the time to find me the perfect person to help me. It has only been a few weeks but I am so grateful for my counselor. She gets me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I absolutely love BetterHelp.com. I love the platform and my therapist is amazing. She has been able to help me see all the different sides of my issues. She has also helped when I have felt down. She is very prompt and I love that I can contact her whenever and not have to wait just for my next appointment time.

The website gives my therapist the ability to send me worksheets and papers to work toward my goals as well as setting personal goals to keep me accountable.

I also really like the groupinars this site puts on. They can elaborate on the information you are working with your therapist and it gives an opportunity to connect with others that are in a similar situation.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Signing up with BetterHelp has been a great experience! Living in rural North Dakota, it can be hard to find a good counselor. BetterHelp has been a lifesaver! I can't recommend this service enough. I referred my best friend and my niece also!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have now used BetterHelp for over three months. At first the counselor I was matched with didn’t suit my needs (time difference and just a little unresponsive) but BetterHelp was great; I switched to somebody else and they gave me a free so I didn’t lose out. Great customer service! I was able to find a counselor I really clicked with and the sessions changed my life.

It’s great value for money - I've been having one session a week but have also been able to message my counselor in between, this has given me lots of help and advice when needed. There are also webinars which I like to try going forward. This service has changed my life.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was extremely skeptical of using this online platform, how could I possibly build a therapeutic relationship with a counselor I'm texting? But I was going through so much at the time that I just said why not let's try it. I'm so thankful I did because whenever I need someone to talk to, I can text my counselor right away. They get to me promptly, plus there's phone calls and video options available, so it can still be a very personal therapeutic relationship literally at any moment.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has gotten me through a lot of situations and my counselor has been amazing. I recommend it to anyone who is at the stage to accept help.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

The app is good and provides a good service. I guess it depends on your counselor but I personally found that mine replied quite slow.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend