Vivint Reviews

I moved into a new home with an existing contract. The devices are slow and constantly have issues with connectivity and performance. I consider this a breach of contract on the part of Vivint, but they claim the only way to terminate the contract is to pay the total remaining in one lump sum (over $1500). I'm paying $88 a month for a system that doesn't work, and there is little that I can do to change that. My camera monitoring often goes offline for months at a time, and my thermostat does not follow its set program. Any time I have a technician out, they just restart the system and say "it should work a LITTLE better now." I'm so frustrated with this company and the amount of time they've taken away from me.

Bottom Line: No, I would not recommend this to a friend

Vivint is a horrible company with awful customer service and an even worse product. We have had the system for two years and it has not worked once as promised. Cameras, doorbell, thermostat, they have all had issues. Phoning customer service takes hours at a time. They are never receptive to anything and really have no clue about what is going on. STAY AWAY FROM VIVINT!

Bottom Line: No, I would not recommend this to a friend

Since installed, their system has not worked properly. When they installed the system, they installed products I didn't want or authorize. They sent out about three techs that didn't have a clue what to do. I don't know who gives them work orders, but they have no clue what they are doing. I promise since day one they, knowing Space Monkey was bad, still installed. They promised a new one, but four months later, still no new one. Customer service is a joke, just tell you they will gladly send another idiot to fix issues, which they never do.

So never get Vivint, ever. You've been warned.

Bottom Line: No, I would not recommend this to a friend

It is now two weeks later. I still have Vivint equipment in my home, and two uninstall appointments with no-shows by the Vivint technician. I had an appointment Friday, July 20th to have the equipment removed and the Vivint tech did not show up. I had an appointment today, July 27th, to have the equipment removed and the Vivint tech did not show up. AGAIN!

I want to cancel services and have equipment removed from my home, but no one at Vivint will give me the correct information. I contacted the company the same day it was installed and the next day to ask again for removal of the equipment and cancellation of the service, and I'm still waiting for the information I need to cancel the service.

Bottom Line: No, I would not recommend this to a friend

Please don’t sign any contract with the Vivint. They are scammers. Say NO to whoever comes to your door from Vivint. Scammers big time. The salesmen are so pushy. Their main job is to sign you under contract and you are screwed as soon as you do that. Don’t waste your hard earnings.

Bottom Line: No, I would not recommend this to a friend

We signed up for Vivint 29 months ago with a 24-month contract. Vivint now says we have a 60-month contract and cannot cancel without a $3000.00 penalty. Our contract that we signed with Verle says 24 months, but the contract they show has someone else’s name on the agreement with 60 months.

When we signed up it sounded great, but not so much.

Our system has not worked properly since the first month. We have scheduled techs to come out, but they never show up. Our screen on the main monitor has been blank for 6 months! Customer service says that they can fix it remotely. No, they cannot.

Beware of this company.

Bottom Line: No, I would not recommend this to a friend

If Vivint knocks at your door, call the police! On January 25th I received an unexpected visit from a technician of Vivint company claiming that he was called to my address to repair the doorbell camera. Neither I nor my wife knew anything about it. He saw that we don’t have a camera. He looked surprised, then he left. We never signed any contract with Vivint or even knew about its existence.

For the next couple of months, we were receiving bills from Vivint. My wife called them immediately after the first bill to clarify it. They promised to take care of it but never did. My case was supposed to be sent to their fraud department. When we called again, they denied that there was any case created for me. We contacted them many times trying to resolve it. They told us that there is another person name on the contract, not mine, (Robert H) who I didn’t know. They said that we don’t have to worry about it since MY NAME IS NOT on the contract. They refused to give us any more details, refused to send us copy of a contract or tell us how to login to an account created in my name. They refused to remove my name from this fake account.

We didn’t realize how serious it was until we received a bill from a collection agency for over $3400 for Vivint services. So I called Vivint again. They were putting me on hold for 45 minutes and hanging up on me. After a couple more phone calls, I finally told them that if they put me on hold again, I will sue them. It seemed to help and they put me in touch with Vivint employee called Landon, who is supposed to investigate it. He asked me for a copy of my driving license to compare the signature on the agreement. I thought to myself, why does he want to compare my signature if the contract wasn’t even in my name?

Finally, he sent me a copy of a contract. The account number on this contract didn’t match the account number on the bills they sent me. My name was on this contract and my address. Under my name was a phone number, which was not mine. There was also a forged signature, completely different than my real signature. The email address and the phone number belong to Robert H who was a second person on this contract. Landon kept asking me if I know this guy and I kept saying that I don’t know him. So he told me that H is my friend on Facebook and accused me of lying about all of it. He said that the technician who came on January 25th installed the equipment and I stole it. I was in shock. Later my sister told me who is H. I looked to my Facebook and I realized that this is somebody who lives in my town and I know him only from the community. I only knew his face, but I didn’t associate his name.

I think that Vivint did research on me and this man and created a fake account. I don’t know if H is involved, or is he just another victim. I have now identity theft reported and police investigating it. I am sure that they do it to many people. It looks like routine procedure. Sending a technician to your home, then bills, delaying resolving it until collection agency steps in and then accusing you of stealing. They take advantage of a fact that people don’t really know some of their hundreds of friends on Facebook!

Bottom Line: No, I would not recommend this to a friend

My husband and I joined Vivint uneducatedly during the oil boom. They used families like us to sell the product with no intent of servicing us. We moved out into a different home, which it took them 6 months to come and reset up, plus we signed on a new contract since we didn't want to pay $100 moving fee. We one more time moved but didn't tell them. Just paid our monthly fees. We had a short period of lost employment and we tried to get out of the contract without penalty as we heard they have done it for others. We got denied. We continued to pay monthly for an unused service. We have lived in our home since August 2016, finally we got told our contract is over and we are paying month to month. We asked how to cancel our service and did the steps to do so. The remaining balance should be $204, we are still in a fight over a month later to cancel, and we get a collection email today demanding just under $800, otherwise, they are turning us over to collections.

I will be fighting this to the end. You cannot keep ripping people off. I have spoken with other customers of theirs and no good words come from anyone. They do not want to service divide the county but they sure want to take all of our money. Do not sign up with this company! Find someone else.

Bottom Line: No, I would not recommend this to a friend

Someone attempted to break into my home, the alarm never sounded. Packages were were stolen from in front of the doorbell camera, no footage of the events. Co-owner of the home is blind and we asked for a panel that he can use, and I have to pay over two thousand to buy out the contract for them to do that.

Bottom Line: No, I would not recommend this to a friend

We had a Vivint salesperson come to our house yesterday, he told us they would buy out the remainder of our ADT contract and a Vivint security system was going to cost $22 per month. We very stupidly agreed.

There was a technician available immediately, and he took our ADT system down and disconnected it. He installed part of the system that evening and would return the next day to finish. I called to verify this the next day, turns out it would be $22 per month for 8 months, then around $70.00 per month for 5 years, and we still pay ADT their $40 per month. Being in the 3-day cancellation period, I canceled. The technician returned, took the Vivint stuff, and said he could not put the ADT control panel back. So now, we have a gaping hole with live wires hanging out of our wall. ADT charges $93 per HALF hour to return to the house to reconnect, not an option right now. I hope my identity is not stolen from these people because they outright lied about the cost to get us to sign up, not sure what else they are capable of.

The lesson here is, never ever answer the door for these people.

Bottom Line: No, I would not recommend this to a friend

You will never get away from Vivint. They're like the stink on a pair of socks you fell in the river wearing and forgot about on your back porch for six months.

Never, ever, ever answer the door if you see any kind of Vivint logo on anything the person at the door is wearing! You will regret even talking with someone from Vivint for the rest of your living life. Then, when you die, all of your descendants will be haunted by Vivint for the rest of their lives.

Only through an act of god may you escape the curse of Vivint.

Seriously though, they are the single most evil company on the planet. Think I'm joking? Go ahead, sign up for a Vivint home security system. Just don't say you weren't warned.

Bottom Line: No, I would not recommend this to a friend

I gave them one star because this page will not let you leave it blank. You are forced to give them at least one.

I would NEVER recommend them to friends OR enemies!

Vivint opened a fraudulent account in my name using my address for service for a third party residence in California.

They apparently didn’t request any identification from the third-party that they allowed to initially open an account in my name. They didn’t request any proof of address from that third-party when accounts were being opened 3000 miles away from my home. They apparently didn’t request any type of identification when their technicians installed whatever type of equipment they install in those residences. I wonder whose name was signed on the contract; mine or the third-party. This is clearly identity theft.

I am still trying to get the account closed.

Bottom Line: No, I would not recommend this to a friend

I’m only giving 1 star because I have to give something. Do NOT get Vivint unless you really enjoy self-torture. We’ve had massive issues with them over the duration of the contract we signed but most currently I am sitting at our house with our smoke detector going off and Vivint refusing to send a technician out because it "looks fine" on their end. I have three animals at home stressed to the max because we can’t get it to stop beeping. The most they have offered is to mail us a different smoke detector that we then install ourselves. We’ve replaced the batteries and called them twice. I truly can imagine what this would be like if we had a baby or children in the house. Worst customer service I have ever experienced. I’m not the type to write a bad review unless it’s something that is egregious and has been consistent. Vivint has been both. Save your money and your sanity and go with someone else. We will be once our contract is up.

Bottom Line: No, I would not recommend this to a friend

I had these people come to my door on August 8th, 2014. I told them it wasn’t my house, it was my fiancé’s. They said they could install it and if he didn’t want it they’d take it out. They damaged the wall putting in the panel and cut wires (so I still have live wires in my wall). My fiancé did NOT like it. I called to have it removed on August 12th, 2014. But because of the damage, Vivant said if I canceled they couldn’t get a work order to come fix the property. I called them, emailed them estimates from contractors, and did everything I was supposed to do all while paying for their monthly service for 4 YEARS! At the end of the contract agreement I had only a balance of $225 left on the contract, I refused to pay because they STILL hadn’t fixed our wall, estimated cost was $3,500.

I was told by their company that if I canceled my contract early I would owe the amount it cost to install the system plus the equipment charges, which was $2420 on my service agreement.

All this time I paid for the service, not my now husband, I signed the contract he wasn’t even home at the time. Well, they sent me a contract with my husband's signature and were going after him and his credit for the money even though it was under my name at the time and we weren’t married. I told them and emailed proof of my husband's signature and said the one they had was a forgery!

Vivint sent my account to collections and I ended up having to pay $1,500 to a collections company to get this off my husband's credit.

So total I spent was $3,600 for the monthly fees ($75 for 4years), $1,500 to the collections company, and I still have to pay for the wall damage myself to the tune of $3,500.

I should have punched that Vivant salesperson in the balls when he was at my door 5 years ago.

Bottom Line: No, I would not recommend this to a friend

After extensive troubleshooting as a result of numerous false alarms, the technical issues with my Vivint system appear to have been resolved. But the customer service is the worst I have experienced for any product anywhere.

Most recently I have attempted to get the company to send me a certificate of installation for insurance purposes. Because the system is for a home that isn’t my primary residence, another family member signed a service agreement in my absence. Four months and many telephone calls later, I still am unable to get a legible certificate issued in my own name. My most recent contact with the "Customer Loyalty" department was so awful that I can’t understand how they stay in business. And back when the system was sending alarms in the middle of the night, I could rarely rouse a sentient being when I replied to their automated callback.

I have another security system for a home in another city. It’s cheaper, works better, and has a living, breathing workforce.

Bottom Line: No, I would not recommend this to a friend

A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG. Everyone qualifies. I had to sign up for a five-year monitoring service at $60.00 per month for the equipment I would choose…SECOND FLAG.

I had an option to purchase the equipment over five years by taking out a personal loan through Citizens Bank in Utah, where the Vivint HQ is located (more on this later)…THIRD FLAG. I indicated that I wanted to research the company before making the purchase. The salesman applied all the great reasons to sign up and told me I had the standard 3 DAYS to change my mind if I did not like the service and equipment…FORTH FLAG. I said that is ridiculous and he changed it to 30 days to cancel the contract. He said he had a tech that could install the equipment that evening…FIFTH FLAG.

I agreed to the installation and the tech arrived around 7 PM or so and did not leave until after midnight. Every salesman knows if they do not get the contract before they leave, the chances are less than 50% they will later.

I broke my first purchasing rule…do your research first! Once I started researching, I found a very large number of less than positive reviews. Every company gets bad reviews, but each negative review seemed to reflect the same issues…equipment failures, salesman not being honest, customer service horrors, etc. Even the better reviews seemed to have negative issues as well…STRIKE ONE.

I then researched the equipment. I found some of the exact items such as the door lock, Kwikset Smart Lock 888, and other items that were as good or better than what Vivint was selling. I chose the higher priced items I found for my comparison and discovered that over the five years of sending payments to Citizens Bank, it would cost me almost double the price…STRIKE TWO.

The main issue that was very negative to me was that I was taking out a personal loan from Citizens Bank for the equipment. So in two years, my equipment fails and Vivint does not feel obligated to replace it, I am still responsible for the payments.

I contacted Citizens Bank and they were not very knowable as to the situation. They did indicate that there is no interest on the loan and not even fees that they charge Vivint. I never heard of a back that would process hundreds of loans with no interest and no fees…STRIKE THREE.

Once my salesman called me about these issues, he only went over his sales pitch and really did not address any of my concerns. He then said he would later contact me to talk about my trepidations. One week later, no call or even an email. Needless to say, I canceled my contract and had the equipment removed. The tech did a nice job of removing the equipment and seemed to understand my issues of cost and reviews.

To sum it up…double the equipment cost, personal loan that has to be paid regardless if equipment works or not and the monthly monitoring service is very high. I liked all the equipment Vivint installed, but there were too many negative issues for me to consider keeping the service. Just do your research before you purchase from this or any other company that shows up at your door.

Bottom Line: No, I would not recommend this to a friend

I signed a 2-year contract, kept them for much longer and then when I just let them go they come after me years later saying I owe them almost $1000.00 because I was supposed to put it in writing prior to contract ending. Fine print I guess, but they should make all aspects of the contract very clear. BS I'm calling it. Then they harass your family members and no clue as to how they got their numbers.

Bottom Line: No, I would not recommend this to a friend

I'm a 68-year-old woman living on a small S.S. check and have been trapped by Vivint into a 5-year contract (it won't expire until 2022)! I would never knowingly sign such a contract! I've got Vivint because I was living by myself and suffering from seizures. But recently my circumstances changed when my daughter moved in with me and therefore I have no need for their service any longer.

I've called Vivint and was told that I have to pay for the remaining balance if I want to cancel the service, which is over $50.00/month for the remaining 36 months or so!

Beware, this is not something their sale representatives will formally disclose to you. Actually, you'd be better off not giving your business to this company!

Bottom Line: No, I would not recommend this to a friend

We have a business account with Vivint and I have had nothing but problems. Get ready to be woken up several times a night with your alarm going off and people calling you. When you try to get them to come out to service their equipment they will blatantly refuse, they will offer to send you parts and have your service at yourself once they get you trapped in the contract. You can forget about getting any service from these people, good luck.

Bottom Line: No, I would not recommend this to a friend

I am tired of calling for assistance with my home security system. The doorbell camera does not pick people up when they come on the porch or leave a package. There is a delay when someone presses the doorbell until I actually hear the bell noise.

Bottom Line: No, I would not recommend this to a friend

I asked not to have voice call in when the alarm goes off. The sales guy said he would deactivate it. He did not. The app sends me notifications when a different house leaves their interior garage door open, which makes me think they are monitoring the wrong house. The battery in both the main and front door lock have both died in the first 4 months of having the unit.

I wish I had gone with a different security company.

Bottom Line: No, I would not recommend this to a friend

The worst equipment! A lot of times we will get packages delivered and the doorbell camera doesn’t pick up anyone there. Or they’ve already rung the bell before it detects anyone.

We have had nothing but trouble with it since we’ve had it. Techs have come out to work on it and it works for a bit but not for very long. Can’t wait until our contract is up so we can cancel.

Bottom Line: No, I would not recommend this to a friend

One Saturday afternoon a door to door salesman rings my doorbell telling me about products I wanted to buy even before he told me about them. Once I was approved for the service an installer came within 20 minutes to install the system. The installer made a hole in the wall and did a terrible patch-up job and came back twice to fix it. Had issues with one of the locks and once that was fixed and my service was up and running I felt comfortable not having to call Vivint. After the installation obviously we were new homeowners and never had a security system before and we opened the door, the alarm went off as it’s supposed to and we put in the code to stop it. Police responded even though we put the code in. Two weeks later we received a summons for $250 plus a $100 registration fee. What we didn’t know was that in our town we had to register our security system with the town police and our Vivint salesperson never mentioned it, that’s an important thing a salesperson should know. So another 2 weeks later it happens again, police respond and 2 weeks later we get another summons for $350 for the reasons mentioned above. So we call Vivint because now we are on a "do not respond" list with our town police because of two false alarms and they told us that their salespeople always mention to register, which this customer service rep wasn’t with them so how would they know, so I asked for a manager and she just told me the exact same thing. My wife contacted the Better Business Bureau and left a complaint and suddenly they decided to contact us and credit us for the service for $500-$700 to repay us for their mistake. So I have a useless security system because I’m still on a "do not respond" list. Thanks Vivint.

Bottom Line: No, I would not recommend this to a friend

I have been meaning to call for a while now so some of it is my fault.

The camera for our parking area doesn’t pick up all movement. A few times we see perps coming in but not leaving. And sometimes nothing on that camera but we see them on the doorbell camera, but they cane from the alley as per their footprints in the snow.

Bottom Line: No, I would not recommend this to a friend

- Side garage door is saying low battery and then it doesn’t. If we would change the batteries every time it would be expensive. When it gets colder we have a hard time unlocking, it just grinds and makes noise like it is opening. Had this replace before. Same thing happening again. Then we have to use our key or go through the front door.

- Front door says low battery a lot too.

- When doors get opened up the voice on the system is delayed by a few seconds, 3-5 seconds. And the voice is very choppy.

- Thermostat battery says it is always low.

I used to recommend all the time but not at this time.

Bottom Line: No, I would not recommend this to a friend

I'll make it quick. Their cameras didn't capture a man breaking down my back door. Their cameras were great at capturing squirrels, leaves and even me every day. But a criminal? Nope.

When I called to see what the heck happened the customer service person was so incredibly rude. I was told "If this actually happened..." "This" being the break-in. Nothing like "I'm sorry this happened, let me help." And when I wanted to cancel the system I learned I'm stuck in an obscene contract so I stayed.

Cut to a few months later and I'm moving, the new owner wants the system, but nope. I would have to pay almost $2k to make that happen and I'm still stuck. So I have to take this crappy system with me.

Bottom Line: No, I would not recommend this to a friend

I want everybody to be aware that this company is by far the worst company I ever dealt with. The CEO Todd Pedersen himself does not care about customers. I reached out to him multiple times and he refuses to respond back to me showing what type of person he really is. He is a complete joke and so is his company. I was supposed to get cameras and a security system installed at my home yesterday and at the last minute, they canceled on me. I waited the whole day for them to show up and it never happened. They called me at the last minute to tell me that they're canceling my install and that I will be put at the back of the list because they do not have any available install appointments until later on next week. I reached out to several management people in the company including the CEO and their response was things happen, deal with it. I waited on hold all day yesterday for over an hour trying to get a resolution to this problem. I personally felt that the staff members should have done all this instead of me having to stay on hold and getting upset. We are just a number to Vivint. I hope and pray no one else would have to endure the problems and the disrespect that I received with Vivint.

Bottom Line: No, I would not recommend this to a friend