Vroom Review: How It Works, Pros and Cons

"Louis" at extension 4054 makes endless and false statements! I challenge management to review every one of his "recorded" phone calls, and look to see how long it takes for him to process a return! I called ONE day after the arrival of my initial vehicle requesting a return (and promised, 7-day satisfactory guarantee refund) and it took HIM more than 7 weeks to "swap" a different vehicle for me! This caused me excessive and unnecessary rental car fees. THEN after MANY phones calls, promises, reassurances, and more LIES, he guaranteed a refund check had been made to the bank for the promised refund. UNBEKNOWNST to me, I was THEN sent to COLLECTIONS! I have NEVER been late on ANY payment, EVER! I had to call the bank myself and was advised that Vroom/Louis didn’t even contact them until that given day, which was yesterday, to cancel a loan from NOVEMBER! EVERY single time I called to confirm the back loan had been refunded and promises were made that it had (I phoned over SEVEN times), Louis always made promises to call me back and NEVER did! Vroom will call you endlessly, SEVERAL times a day to get you to purchase a vehicle, but will NEVER do what is necessary thereafter! Yes, one may think the 7-day guarantee is a reassurance for a bad purchase...or in my case, a "one-owner" vehicle that was a RENTAL car! But don’t be fooled but the 7-day guarantee, you will end up without a vehicle for months, excessive rental car fees (so you don’t exceed the 250 mileage) or going to COLLECTIONS because they did not refund the original loan from their suggested lender...and get this...that particular vehicle that I returned and they did not refund...has bee RE-listed on their site for sale for 2 WEEKS! Sounds like fraud to me! In this case, I still own the car; as the loan and title are still in MY name! Do not WASTE your time with these EMPTY promises!

Bottom Line: No, I would not recommend this to a friend

I purchased a 2015 Porsche for $40,000.00 and 24k miles.

1. The Carfax and the advertising on Vroom identified that the car had 5000 miles and 9 months remaining on the factory warranty. This was false. It had expired 1 year earlier.

2. The car arrived filthy dirty with mud on all 4 tires.

3. The windshield had a 16" crack across the front that was not in the online photos nor noted in the advertising.

4. When I took the car to a Porsche mechanic to inspect, the inspection revealed that oil was leaking from the oil pan and had a leaking gasket and plug, and at least two sections of the car had been repainted.

Other than that, the car is beautiful.

I contacted Vroom about having the windshield replaced. I also sent them an estimate from the Porsche dealer, as I have read and have also been told, do not let a non-Porsche trained repair company handle the replacement. That was 6 days ago, and now I must decide on the 7th day if I want to return the car or not. I have nearly $1000 invested thus far in inspection and cleaning fees. Needless to say, I am not happy. Further, Vroom is pushing a non-Porsche specific vendor for the window repair. I could have done better on Craigslist, on my own.

Bottom Line: No, I would not recommend this to a friend

Vroom staff members are very helpful and will try to accommodate your needs. You will work with several members, and as long as you have all your emails and telephone numbers on hand, any vehicle purchase through Vroom will be a smooth process.

I will definitely purchase from Vroom in the near future!

Bottom Line: Yes, I would recommend this to a friend

As a first time online car buyer I was very hesitant in purchasing. I came across too many negatives and very few positives. After several months and various car searches on Vroom, I decided to follow my gut and try the process. I could not be HAPPIER with my decision! The entire process went very smooth. The company tries their best to make the delivery process seamless. Each department kept me informed every step of the way. As a first time REAL customer, I can say I'm truly satisfied with this company and my vehicle.

Bottom Line: Yes, I would recommend this to a friend

Absolutely the worst customer service ever. I was given different answers depending on who I spoke with. Fraudulent information on the website concerning the history of the vehicles. Impossible to reach anyone in charge. I was given the wrong phone number to customer support. I am still waiting for my deposit refund. Worst experience ever!

Bottom Line: No, I would not recommend this to a friend

I purchased my 2008 Shelby GT500 sight unseen and had the car shipped to my home. The car was as described and arrived in only a few days. Vroom also gave me a very fair price on my trade in vehicle in which I accepted. The overall experience was excellent and I can’t wait to do business again!

Bottom Line: Yes, I would recommend this to a friend

I paid for the car in advance, got a bunch of e-mails about the car being delivered and when the date came for the car to be delivered they said the delivery vehicle broke down and not sure when the car will come. After waiting a few weeks, I had to ask for my money back. The company simply said sure, not apologizing or nothing. Personally, the feeling of having given Vroom a bunch of money and not getting the car is scary.

Bottom Line: No, I would not recommend this to a friend

My contract did not deduct the trade or deposit. I asked them for a new contract but it never came. I canceled the transaction and it has been two weeks and numerous phone calls and emails and they still have not refunded my deposit.

Bottom Line: No, I would not recommend this to a friend

Do not buy your car from these crooks, you will regret it. Read the reviews, all of the reviews, not the BS good reviews they post for you to see. Stay away from this company! Far away!

Bottom Line: No, I would not recommend this to a friend

My last contact with Vroom was on a Tuesday, the following Saturday morning I got a call from Vroom and was surprised to hear that they were approving the reimbursement of the tire. So in the end they did come through with the tire and I greatly appreciate it. I'll recommend Vroom but will tell of a little frustration. Still love the car!

Bottom Line: Yes, I would recommend this to a friend

By far the worst experience buying anything! I’m talking about worst than dealing with the cable company or your local DMV or haggling a foreigner in a 3rd world country. I bought a beautiful sports car that you have to try to really hard to screw up the sale. To start, the advertising was misleading, the one owner was a rental company! Secondly, the car was poorly repaired multiple times that you could see spry paints under the bumper and thick bundo peeling off after a few drives - we’re talking about a 2018 Infiniti Q60 here not a used lawnmower. The tires installed were wrong tires - against the manufacturer's recommendation - and the cheapest possible, Lionhart tires. The rear breaks were worn out, the gas tank was empty and without the floor mats. All of this was brought up with Vroom and the complaint was rejected.

Bottom Line: No, I would not recommend this to a friend