Winc

This the worst service and they charge your card for their mistakes. They send an email that they are willing to help, but it's useless. Then you can't cancel the subscription without their permission.

Bottom Line: No, I would not recommend this to a friend

I had a Club W membership. At first I thought it was pretty cool and there was no commitment as they would send you an email before shipping to give you the option to skip the month. Well this month that email never came and the only email I got was that they were shipping 10 bottles to me. Since I never got that email I was never able to adjust my order (not only did I not want 10 bottles but they were all bottles that I did not like).

I tried contacting customer service and they said there was nothing they could do. They said they always send the email prior to shipping and I expressed my concern that I did not receive that email. I even checked my spam and junk folder and it wasn't even there. Their wines are not even good quality and their customer service is even worse. Never order from them! They are not worth it. You can get better bottles from the liquor store for less money with less hassle and inconveniences.

Bottom Line: No, I would not recommend this to a friend

Disclaimer: I'm a snob, a little. I live next door to Sonoma and my local grocery is a Whole Foods so I get to drink nice wine.

But honestly, all of the Club W wines taste the same. And they're not great. Not bad, but not good by any means.

The really bad marks, however, are for their customer service. Total scam. They say you can cancel by phone or by live chat. None of the live chat links on their site work. Their support articles also cite "live chat buttons" — which do not exist. The phone is not an option for hearing impaired customers.

When you submit a support ticket, you get no confirmation that it was submitted successfully.

Great job, asshats. Still waiting for them to return my money since they sure can't give me the time I've wasted back.

Bottom Line: No, I would not recommend this to a friend

Whatever you do, DO NOT sign up for this company's monthly wine subscription. If you don't login to your account each month to check your "box" - where they automatically add wines to be shipped to you every month - or if you forget to skip a month's shipment, you will automatically be shipped wines you don't want and be stuck with the bill.

Then when you call customer service to initiate a return, they won't provide you a return label unless the order was for six or more bottles of wine. And then they will charge you a $20 restocking fee - for wines you DIDN'T want, AND that you had to pay out of pocket to ship back!

Each time I have had to send a return to them, they DID NOT automatically process my refund. I had to call and demand that it be processed - almost a month later to the day in the most recent incident!

So let's review - you'll be sent wine you don't want, forced to pay return shipping, and then charged a restocking fee, AND you will wait an indefinite amount of time to see ONLY A PORTION of your money back. In other words, you will pay 50% of what they originally billed you just to return wine you didn't want! So basically they steal from their customers when you are ALREADY unhappy with their service.

Absolute garbage. Horrible customer service policies. I canceled my account and will never go back.

Bottom Line: No, I would not recommend this to a friend

If you got any promotional mail or email from Winc, please go through completely because it is a trap. First, they will give you a promotion for $25 or so, but send you wine that's not even worth $5.

And then the next month they will automatically charge your account $50 for 3 more bottles. And you cannot cancel this order. If you want to return the order, you need to pay $20 to send it back.

So if you want to avoid this, then AVOID WINC!

Bottom Line: Yes, I would recommend this to a friend

Awful! Do not sign up for Winc Wine Club. The wine is terrible and overpriced, it really is a scam, do not get fooled like I did!

Also, once you put your credit card info on there, they keep charging you, and the website is purposely hard to navigate so that you cannot unjoin the club or remove your credit card information.

This is a real person warning you about this site. I wish somebody had done the same for me.

Bottom Line: No, I would not recommend this to a friend

False advertising. Customers CANNOT control the day/time of their delivery.

As per their article here: https://support.winc.com/hc/en-us/articles/223279247-Who-can-accept-a-shipment-from-Winc-.

"Further customize your delivery details (including scheduling a delivery date/time or delivering to another address*), you can sign up for FedEx's Delivery Manager to make those arrangements."

This is NOT true, which means that if you cannot sign for the package the first time, you will either have to make yourself available at four-hour intervals or add another errand to your day by going to you local FedEx, line up, sign and pick up the package there.

Awful customer service. I spent time arguing with them to then have them tell me that their website and support teams have been wrong and they were misleading customers.

Too bad. It's good wine at good prices.

Bottom Line: No, I would not recommend this to a friend

Terrible company! I got one shipment and the wine was not good, so I decided to cancel. Well, they have no place on the site to cancel, so I spoke to a representative on chat and they said my account was canceled. The next billing cycle I am charged $53.00! I contact customer service immediately; I had not received a shipping notification yet just saw it on my bank app. They said there was nothing I could do.

They REFUSED to refund me for an order they sent without permission after my account should have been closed then told me if I refused the order there was a $20 restocking fee. If I sent it back, the shipping would be on me as well, and a restocking fee may still apply.

I'm OUTRAGED. They make it impossible to cancel their subpar service. Also, you cannot choose when the wine is delivered, so it took me over a week to get my shipment after the first delivery attempt.

DONT let this company run with your wallet!

Bottom Line: No, I would not recommend this to a friend

I received a $100 gift certificate for the holidays. After receiving my first order (which I was excited for), I realized one of the bottles was the same brand but different wine. I ordered the Cabernet and they sent me a Chardonnay. Not a big deal, so I contacted customer service two times and got no response.

So I called customer service and was able to reach a man who was very unfriendly. He told me that he would give me a credit for the bottle. I asked him if he would just send me the correct bottle and he got very nasty with me. He said the money is in your account and hung the phone up on me. I went on to my account and did not see the credit. When I refreshed the page, my whole account with all my information and my order was deleted. Are you kidding me?!

The worst customer service I have ever received!

Bottom Line: No, I would not recommend this to a friend

I don't usually write reviews, but I have to say, this has been one of the worst experiences I've had.

I used Club W/Winc and the last bottle they sent me broke as I was opening it, cutting my thump. I had to go to the doctor given the severity of what happened and when I told Winc, they did not give me a refund, or covered my expenses. Instead, they asked me to sent them back the bottles I had (paying for shipping myself), and they would refund what they received.

I do believe this is an awful service with cheap and dangerous wine bottles that are not worth the risk. I would not recommend this to anyone.

Bottom Line: No, I would not recommend this to a friend

It is very disappointing that this business operates under very dishonest grounds. I was given a code to use their service for the first month. Before the next box was delivered, I sent them an email to cancel my subscription since they don't let their customers cancel on their own. First, they told me they couldn't cancel my next delivery because the package was "already en-route to the first FedEx hub." Then, I was actually told, by the same person through email, that the package "has not left the warehouse." Which means they lie in order to charge me for the next box. The representative just offered me to refuse the wine and still pay a fee or take the wine and get a small discount towards my third box.

After reading their entire Terms & Conditions Agreement, it said nothing about this kind of cancellation policy where you cannot cancel your account or an order even though they still have it in their warehouse and they have not provided the customer with ANY shipping information (because it was inexistent and they still had the wine in their facility). I asked the representative to refer me to the section of their user agreement indicating their cancellation policy and, of course, he wasn't able to provide any legal reference to this.

They only canceled my account but didn't cancel the second order. They couldn't even provide me with a package or shipping number, because the wine was still in their facilities waiting to be shipped days later.

After reading other experiences and reviews from their customers, this is something they do VERY often. Many others have experienced this same situation where they are left with no other option but to pay $100+ for a service they don't even want anymore.

On the other hand, the quality of their wines does not reflect their inflated price tag. I DO NOT RECOMMEND!

Bottom Line: No, I would not recommend this to a friend