Effy Jewelry Reviews

I can see why Effy ONLY offers a lifetime warranty rather than a money-back guarantee! They'd most DEFINITELY go out of business because their jewelry is overpriced JUNK! My husband paid almost $3000 for a new wedding ring set for me from Younkers before they went out of business, and I have had nothing but PROBLEMS with it ever since! The dipping keeps rubbing off, making the ring look DULL! This should NOT HAPPEN AT ALL, for the price we paid! I finally had a jeweler look at it, and he even said it was of very low quality! You're better off with a ring from a bubble gum machine! SAVE YOUR MONEY! I WISH I could get my money back!

Bottom Line: No, I would not recommend this to a friend

The day before my flight I came to purchase a jewelry pendant. Opening hours were claimed to be true before I arrived. However, I arrived to see closed doors past the opening hours and specialists stating that they are busy putting down Christmas decorations and are unwilling to let me come in. I was shocked with such unfriendly, rude, and disrespectful staff. I would never recommend anyone such experience!

Bottom Line: No, I would not recommend this to a friend

I purchased a few pieces at Effy aboard Carnival's Fantasy Of The Seas last month. Very high pressure manager.

Was told if I would buy a bracelet he (personally) would give me a ring and earrings at no cost to me.

I decided not to keep a necklace and ring so I took them to Guest Relations, they called him down and I told him I wanted to return the items, he said no no no, just wear them for a month or so and if I still wasn't satisfied to return them for a full refund. As we disembarked I got the itemized bill, before I had just received the credit card bill with the total, I was already off the ship when I saw I was charged for the items he personally gave me and even an item I was promised but never received. So I got out the jewelry to make sure everything was there and I was missing an omega necklace and a bracelet that was $850, there was already a stone missing. Poor quality! Talked to Effy customer service and they said that they checked with the store and that everything was sold under honest terms and the items I was to receive free were not items that the store could give away. Told them their manager (I have his name and email address) said he personally would give them to me. Thank goodness I had friends with me that heard him also. They said I could return them within 30 days and they would exchange them but no refund. What happened to the month or two he said to keep them?

What a SCAM! What about the broken pieces and the item I was charged for and didn't receive.

Bottom Line: No, I would not recommend this to a friend

I wish I could put zero stars.

My purchase was a scam. Bought a ring form at Barneys.

Effy associates advised that I can easily get it stamped, polished, resided, etc. I dropped off the ring at Effy's repair center and was told it should take a few days and I can have it mailed to my home address. Six months later (many calls and emails later) I finally get to reunite with my ring and it is not stamped and not even polished.

Customer service manager is the rudest person I ever talked to in any service industry. Lesson learned - stay away from this low-quality overpriced jewelry company as they act like a fraud.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

We have been on two Princess cruise ships and my husband has purchased at least $50 AU in the two cruises. These include the tanzanite set, part of the D'Oro set, which are all absolutely beautiful and I get lots of comments. We recently purchased the ring to finish the D'Oro set online through Effy and we have had nothing but trouble trying to get our emails answered. We had so much trouble with FedEx; their customer service is non-existent. We are trying to register for a Certificate of Authenticity and it will not do it. Emails from Michael have been ignored asking for help and also for valuation. When we ring, they always say no one is available, and as we have to stay up late to call as we are in Australia, they can be sure that we will not be purchasing anymore when we next go on another cruise. When we had trouble with FedEx and had to pay more, we had to press the number for sales and then surprise, surprise, they answered as they thought they were going to get another sale, but on the other extensions, no one was available.

So no, we would not recommend them.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I recently purchased a ring on the Celebrity Equinox from the onboard Effy shop. The item had to be special-ordered and I was ensured that it was in stock in New York and would be delivered to my home. I received an email from Effy Customer Service stating my order was ready to be shipped but they required a response with the shipping address. I did so only to have my return email bounce back as undeliverable.

After many many attempts to call the Ask Effy number for customer service, there is no answer. Additionally, when trying to contact any other extension, there is no response. This has turned into a complete nightmare and I'm out $4000! At this point, I believe Effy Jewelry is a complete scam only out to steal hard-earned dollars. They are fast to take your money and do not provide the item our service. I believe I will have to take legal action to recover my money.

Buyers beware!

Bottom Line: No, I would not recommend this to a friend

We returned another piece of Effy Jewelry today when the diamond fell out 5 days after purchase. We steered away from Effy for a long time but broke down right after Christmas and were reminded of the poor quality. We have had similar issues before and when we contacted Effy they promised to get back to us but never did. Fortunately, we purchased through a place like Macy’s that will accept a return without hassle.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I don’t like traditional big diamond wedding rings. My husband bought me a beautiful tanzanite ring from Effy as an alternative style ring that suites my style. I wish we would have gone to a REAL jeweler.

We were married in July 2021 and my ring is getting repaired for the THIRD time for missing diamonds. I’ve worn my wedding ring a solid 4 weeks in the last 6 months. I don’t wear the ring to bed. I don’t wear it in the shower. I take it off when I clean. This last time I had the ring for less than 3 hours, the entire time spent in the car as a PASSENGER. I looked down at my beautiful ring that family from all over the country came and prayed over at our wedding only to see yet another diamond gone.

The ONLY positive thing I can say is that they’ve fixed it for free every time, but it takes a long time. I’ll give them slack here because everything seems to take forever with COVID.

I’m devastated and am now looking at rings at a local fine jewelry store to wear that will hold absolutely ZERO sentimental value to me. Thanks, Effy, for selling me a piece of garbage that has caused me nothing but stress.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

I purchased an Effy 925 Sterling Silver Fresh Water Pearl Ring on June 13, 2021 from Belks as they were having an excellent sale.

On January 31, 2022, while wearing the ring I notice the pearl was missing after 6 months. I contacted Effy and was informed that they don't replace stones. My options were to send the ring to Effy and they would give me a quote for a pearl based on what I paid for the ring, purchase the pearl myself, take it to Belks and maybe they will replace it, or try to find the pearl.

I have a Certificate of Authenticity from Effy. Now that I need the warranty, which by the way is not a warranty if it's falling apart, I don't have one. Basically, it's saying I'm responsible.

If I'm standing next to someone that's about to purchase Effy jewelry I will advise them to think twice and explain why. Warranties are not explained in detail when you are purchasing an item. So you're in the dark until you need it. Effy needs the revise its warranty policy. We purchase their jewelry in good faith that it is that good jewelry.

With that being said, I will not purchase from Effy again and I have seen many pieces I like. They can't be trusted that what they are selling you will last for a little while, and if not, at least you have a real warranty to replace stones.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I searched for weeks to find the perfect emerald ring to buy myself for my 50th birthday. I wanted something substantial to be able to pass down to my daughter. I finally found the most beautiful emerald and diamond halo Effy ring at Macy's and at a good price. The emerald had a little scratch but was not a deal-breaker. But after wearing for THREE days, the diamonds surrounding the emerald FELL OUT. I am not hard on my jewelry. Took off when showering. I am so disappointed. I am hoping Macy's will refund my money as I purchased it online and have removed the tags and worn it, for THREE DAYS. So upset at the poor quality after paying over $1,000 for a ring. I did my research and had assumed Effy was a reputable company and the quality would be excellent. That is not the case, unfortunately. Very disappointing.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have been buying from Effy for years. Every cruise we go on I have bought at least one piece of jewelry over the last 20 or about years. I made the huge mistake of visiting the Effy store in Cozumel. When I returned home I received a bill for $10,000! A bracelet that is silver with a little gold and diamonds. It has taken six months to get a copy of a receipt, on which I never signed and is an obvious forgery. DON'T even go near an Effy store, run away. This is robbery, plain and simple. FRAUD.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I purchased a ring through Macy's about 14 months ago. I had the ring for about 5 months when a couple of the stones fell out. My ring was sent off for repair to Effy and now less than a year later a couple of the stones they repaired have fallen out again. I purchased the ring thinking I was buying a quality product and now I will never purchase another Effy piece. I have never had to send a ring in for repair and now it needs repair twice. I have had my wedding ring twenty 25 years and have never had a loose or missing stone. Half the time I have had the ring it's been in the shop getting repaired.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

I made a huge mistake purchasing many pieces from Effy at The Bay three months ago. While they look pretty at the first sight, the workmanship is horrible!

My rhodolite ring, which costs $2500, after only wearing it three times the main stone completely fell out and went missing. There is one smaller diamond stone missing on the side. I was shocked when I went home after dinner to see the ring in this state.

What was even worse, was the customer service. At first, I was told to bring it back to The Bay for repair, then I was told that if the center stone is missing it is not covered by their supposedly lifetime warranty. Then the Director of customer service with her extremely rude attitude told me that they might have to charge me for the repair because it is only my opinion that the stone has fallen out due to poor workmanship. I mean, REALLY? I have never owned any piece of jewelry or ring that the stones would fall out while newly purchased, not when they cost $15, nor $1500. Only Effy.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I bought this garnet ring surrounded by small diamonds on our last cruise. I wore it once and one of the diamonds fell out. I have been trying to get my official receipts from the Effy store in Cozumel, but it's taken 5 months for them to arrive and that's only because of a dispute. I couldn't register any of my purchases! Terrible customer service from Effy on the International pier in Cozumel. I used really love my Effy jewelry but now they have really done a number on me. Shame on the manager and Effy corp has not helped at all. Extremely disappointed.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

This is the second time I’ve been on board of the Mardi Gras carnival ship. The first time my jewelry experience was awesome, I spent almost $10,000, it was so good, lol. This time there was somebody new in charge, her name was Alayna, she was terrible.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

If you're on a cruise ship with this store on board that has daily events (I.E. Celebrity Reflection), it is just an in-person infomercial with "random" people in the crowd that apparently have bought while on board and all modeling different pieces.

The overall idea of collecting charms each day is great, but the brand itself feels expensive for the quality.

Bottom Line: No, I would not recommend this to a friend

Paid $5,000.00 for a ring. Quality was horrible. Diamond fell out 2 weeks after purchase (4 wears). Effy clearly has a quality control problem. Take notice of all of the reviews that mention (1) stones falling out, and (2) poor customer service. Take a look at Yelp!

I do not recommend Effy. I purchased from Macy's and returned the ring. They were reluctant to take the return because the tags were removed. Dah! I have another ring, got the certificate with my name completely butchered. Can’t get a response from customer service. So many issues.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Good luck getting it delivered. If you're allergic to your gift, you can't get a refund, they make you pick something else OVERPRICED. I feel guilty for hating them after my boyfriend was so sweet to want to get me something nice. We went through it for earrings, again for a ring, and today again for a necklace. I told him please never buy me anything from them again.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I was elated to purchase my first ever tennis bracelet in my life at age 43. My price tag was $1100.00. I put it on at my son’s apartment. The next day it was laying on the floor. I go back to the store to get it put in "correctly". Two days later the entire class broke off. Return processed efficiently. Thought to myself, what if it would have fallen off in public?

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Buyer beware! If I could give zero stars I would. I paid over $5,000 for a ring I saw on a cruise. I purchased it straight from their main site. Within 30 days I lost a stone and I wore the ring maybe 4 times. I took it to my jeweler and was told it was horrible quality and the stones were thin and they would continue to fall out because of the craftsmanship. I’m sick to my stomach. I wish I would have read reviews before so spent my money. I emailed the company and they said I couldn’t get a refund because it was over 39 days! What, really? So I spend $5,000, wear my ring maybe 4 times within 45 days and they won’t stand behind their product!

I will never buy anything from this company ever again and if I can keep one person from buying from them then this review was totally worth my time. I will continue to spread the word about this company and their quality. I will also tell prospective customers on my next cruises to stay far far away from this company! Go to a reputable jewerly who stands behind their product. EFFY is not that company. Save your money! Beware of this company!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend