FabFitFun Review: Is It Worth It?

By Lydia Noyes
HighYa Staff
Updated on: Nov 7, 2019

FabFitFun is a quarterly subscription box that delivers full-size beauty, fashion, and lifestyle accessories to your home.

Subscription box services like FabFitFun have grown in popularity over the past few years. These boxes arrive at your home usually on a monthly, seasonally, or bi-annual basis.

The company often chooses what goes in the box, which is a good way to try new products you wouldn't otherwise purchase.

In this review, we’ll explore how FabFitFun differs from other subscription companies, share, what you might receive in your box, and assess customer reviews to help you determine whether this service makes sense.

What Makes FabFitFun Different from Other Subscription Brands?

FabFitFun offers subscribers an eclectic mix of beauty, fashion, and fitness products. Boxes are sent out every three months. That’s different than many of the brand’s competitors, as others usually ship their boxes monthly or bi-monthly.

Here’s what the company claims make their subscription box service stand out:

  • FabFitFun items are always full-size. Unlike other subscription box services that send boxes of trial-size items, FabFitFun sends you regular-sized products, from makeup palettes to shampoo and conditioner sets, and more.

  • Boxes claim to be worth at least $200. FabFitFun states that the total value of every box is at least $200 worth of products and items — which means they’re worth four times what they cost members. Plus, they claim that all the brands picked to be included are top-rated by consumers.

  • Boxes may be curated for the season. For example, past fall boxes have included a plaid scarf.

  • Instructions are included. Each FabFitFun delivery comes with a mini-magazine that explains the contents in detail, from application tips to different ways to wear your new scarf.

What Will You Get in a FabFitFun Box?

FabFitFun will select items in your box and allow you to choose one item from five “customization” groups.

Here is an example of the items FabFitFun chose for a fall box along with customizations:

  • Harper + Ari Exfoliating Sugar Cubes ($16 value)
  • Aveda Damage Remedy Daily Hair Repair ($36 value)
  • Human+ Kind Body Souffle ($15 value)

Customization 1: Choose one item from the following products (or keep it a surprise and let FabFitFun choose for you):

  • Plush Ultra Soft Plaid Scarf ($75 value)
  • Amika Strand Perfect Ceramic Styler ($80 value)
  • Anthropologie Travel Yoga Mat ($50 value)

Customization 2: Choose one item from the following products:

  • The Kut from The Kloth Slim Striped Wallet ($60 value)
  • Twine Cheese Board and Plate ($29 value)
  • Kate Spade New York Lunch Tote ($30 value)
  • Nassif MD Detox Pads ($38 value)

Customization 3: Choose one item from the following products:

  • BaubleBar Ear Crawlers ($13 value)
  • The Better Skin Co. Better Skin Lava Magik ($28 value)
  • Cosmedix Pure C Vitamin C Mixing Crystals ($32 value)

Customization 4: Choose one item. (Choice only available for annual subscribers. FabFitFun will choose for all other members.)

  • Epare Dual Salt and Pepper Mill ($16 value)
  • Afterspa Hair Towel Wrap ($8 value)
  • treStiQue Mini Eye Essentials ($15 value)
  • Skinvolve Body Boost Gel ($24 value)

Customization 5: Choose one item. (Choice only available for annual subscribers. FabFitFin will choose for all other members.)

  • Aromatherapy Associates Deep Relax Roller Ball ($31 value)
  • Wander Beauty Baggage Claim Gold Eye Mask (six-pack) ($32 value)
  • Skin&CO Roma Truffle Therapy Face Toner ($27 value)

In this example, you’ll receive eight items, and your box’s value will range from $194 to $295, far exceeding the price you paid (more on that in a moment).

Ordering Deadlines, Pricing, and Shipping

FabFitFun’s subscription billing dates are as follows:

Box Billing Date (Estimated) Shipping Date
Winter Box November December
Spring Box February March
Summer Box May June
Fall Box August September

FabFitFun offers two ways to order: $49.99 per box or $179.99 for the year. Paying $179.99 up-front for the year means you save $4.99 per box over the $49.99 per-box price.

Purchasing this annual membership will automatically make you a Select Member, which means you qualify for early shipping, early access to customization and extra customization options, seasonal add-ons, and exclusive sales.

Note that, even when purchasing a single box, FabFitFun members agree to ongoing, seasonal billing. This means that you will be charged an additional $49.99 every three months before another box is sent out.

If you want to cancel your membership, you will need to email FabFitFun at vip@fabfitfun.com and then follow the instructions they send you in response. You can also cancel through your online member account or by calling the customer concierge at (855) 313-6297.

You will need to cancel before the next scheduled billing date to avoid receiving the upcoming season’s box.

FabFitFun also offers “Add-ons.” These are individual products that are either editor’s favorites or new items in stock that you can add to your shipment individually.

They’re available at a discount from normal store prices and can be added on at any time before your box has shipped.

Shipping of FabFitFun subscriptions is always free for members in the continental US. Those in Canada, Alaska, and Hawaii should expect to pay $8 a box.

Return Policy

FabFitFun purchases are final and nonrefundable. The company does not accept returns of boxes, individual items within boxes, add-ons, or additional box purchases.

Any returns that are sent back will not be eligible for a refund unless the company chooses to make exceptions at their sole discretion.

If your FabFitFun delivery is damaged, missing an item, or is lost, you should notify customer service within two weeks of the delivery date specified on your confirmation email.

You also have the option of returning individual items in the box, per FabFitFun’s terms and conditions.

Analysis of Customer Reviews and Complaints

FabFitFun has tons of glowing online reviews on Instagram and personal blogs. However, most of these reviews seem to be from affiliate sponsors, meaning posters may have received their box for free or been paid for their opinions.

HighYa reviewers offer a less positive perspective, as FabFitFun averages 1.7 stars after 25 reviews.

Some of the most common complaints concerned customer service. Reviewers wrote that FabFitFun seemed uncaring about their problems and were slow to fix issues, especially regarding boxes getting delivered to the wrong addresses.

Others wrote that they struggled to cancel their subscription and were still billed for it several months after.

A few people had better experiences. Some reviewers wrote they found the subscriptions to be a great deal for trending products. They appreciated the exposure to brands that wouldn’t otherwise be on their radar.

TrustPilot reviews of FabFitFun are similar, as the brand earns 2.5 stars after more than 150 reviews.

Many people cited the same concerns about customer service and difficulties canceling their subscription, and others wrote that they thought the available products had gone downhill over the past few years they had been members.

How Does FabFitFun Compare to Other Lifestyle Subscription Companies?

If you’re looking to sign up for a regular subscription service to receive unique products you might not think to buy otherwise, two FabFitFun alternatives are CauseBox and Breo Box.

Cause Box’s focus is to give you a seasonal supply of exclusive, ethically made products. Each box sells for $54.99 ($200 for an annual membership delivered four times a year), and the company states its value is more than $200.

Many of the brands featured in the box donate a portion of their profits to charities or employ artisans to create jobs in struggling communities.

The Fall 2019 Cause Box included the following products: recovery treatment oil, makeup brush collection, candle, travel wallet or felt leather board, duffle bag, drop necklace (total value: $324). Annual members can customize the color of their duffle bag and necklace.

Similar to FabFitFun, Breo Box is a seasonal subscription box that promises to give you five to eight luxury lifestyle goods. Most Breo Box goods are cutting edge, and they will purportedly have a total value of more than $225. You’ll pay $159 per box, or $579 for an annual subscription (four boxes).

For example, a past winter Breo Box box contained a popcorn popper, fitness band, mortar and pestle, nutcracker and bowl, roll-up backgammon set, and heated ceramic mug, for a total retail value of $237.

Unlike FabFitFun, Breo Box doesn’t let you exchange products. The box’s products also tend to be more unisex than FabFitFun or Cause Box.

» Related: The Best Beauty Box Subscription Services for 2019

The Bottom Line: Should You Subscribe for FabFitFun?

When considering any subscription box service, it’s important to remember that, even if the actual value of what’s inside is more than you paid, there’s a risk that they won’t be valuable to you.

Subscription boxes like FabFitFun tend to be best for consumers who enjoy a little mystery and can afford it. If this describes you, you’ll benefit from deep discounts on trending products, many of which are from up and coming brands.

Here are our thoughts on who would probably get the least value out of FabFitFun:

  • If you have your heart set on a few specific items for an upcoming season.
  • If you have product allergies or strong preferences, such as avoiding fragrance or parabens.
  • If you’re on a budget.
  • If you have particular tastes or products and cosmetics regimens and don’t like to explore other options.

While the box we shared was valued around $250 on average, it only cost subscribers $50. But, would you have spent $50 to procure the items you received? If not, it’s better to buy what catches your eye separate from subscribing to FabFitFun.


Read 29 FabFitFun Customer Reviews and Complaints

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Average Customer Rating: 1.6
Rating Snapshot:
5 star: 4 4 star: 0 3 star: 0 2 star: 2 1 star:  23
Bottom Line: 14% would recommend it to a friend
Showing 1-11 of 29
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  • 23 out 29 people found this review helpful

    Bad site

    They charged me for add-on items that I didn’t order. They wouldn’t give me credit or even resolve the issue. Terrible customer service. I asked to be credited $76 they overcharged me. This site is a scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 16 people found this review helpful

    Horrible customer service

    • Washington,
    • Mar 12, 2018
    • Verified Reviewer

    I attempted to order the Editor's Box, and the coupon code was not working. I contact customer service and they gave me a (supposed) correct code. Well, it was the wrong code, and even though they originally charged me for the Editor's Box, they then credited me $20 and ordered me a Starter Box - all of this without communication.

    When I received my box it had a card for the Editor's Box saying everything that was in it, which was incorrect since they sent me the Starter box. I would never have chosen to order the Starter box.

    When I contacted customer service, she was all over the place quoting me incorrect dates, etc. I asked for her to have a supervisor to call me and a "supervisor" showed up on the chat. They said they were all out of Editor's Boxes and would send me a Spring Box. I assumed it would be at no charge, but they charged me the full amount, and it showed up in my bank account this morning. I will be canceling as soon as I receive my box.

    Don't trust the customer service. They don't know what they are doing!

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 14 people found this review helpful

    FabFitFun can't even keep their sight up!

    When you go to log on to their website to buy add-ons and customize your box, the sight always crashes. You can't get customer service to pick up the phone or call you back. Facebook messages are generic and say the same thing to everybody. When you pay for a year, and you can't get the items you want because their site is down, you are left with crap to pick from. It's not acceptable. I have been disappointed by my choices and lack of customer service.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 22 people found this review helpful

    Scam? Maybe. False advertising? Definitely. Beware of sign up process.

    • Toronto, Canada,
    • Jun 1, 2018
    • Verified Reviewer

    Beware of the sign-up process. If you go to get more info on these boxes, it shows you this overflowing box of goodies, but to learn more you need to start the sign up process, and at each step you are told you will have the opportunity to see more details about the box, and also get the option to make some selections. This NEVER happened! My card was charged, and you can bet your bottom dollar I'll not be receiving all the goodies in the one and only picture it shows you.

    If you go to your account it will tell you that you can cancel FUTURE shipments, but not this one. In the enticing picture of the overflowing box, which appears to be 18" x 12," there are two types of sunscreen, two palettes of eyeshadows, and all kinds of stuff, but Chat told me you'd get 7 to 8 items, not the overflowing box shown. So why show this fake box?

    Also, when I asked her where the info was on their website, about what was REALLY in the box, she said they published teasers on Twitter, and that's all you get. Info is not on their website. That you can log in when the box has shipped to see what you will be receiving, what good is that?

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 19 people found this review helpful

    Coupons codes misleading

    • New Jersey,
    • Jun 6, 2018
    • Verified Reviewer

    I ordered what I thought was the summer box but to my surprise, it was a starter box of products from past boxes. I was charged on May 21st and also charged for the summer box, which is what I thought I was getting originally and the box just shipped. In the interim, there was an exchange of 15 emails and it took two weeks of emailing back and forth with erroneous information on several of the emails. At one point they said sorry we could not CATER to your request, the nerve, poor customer service, out of courtesy for the misleading info they should have sent me the summer box as part of good faith customer service. I canceled and will not order again. This CSR should have gotten a supervisor involved but failed so they lost a customer.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 17 people found this review helpful

    All they want is your money!

    • Wyoming,
    • Aug 30, 2018
    • Verified Reviewer

    I started out as a one-time seasonal customer (it was my only option). Then when my box hadn't gotten to me for six weeks, the customer rep offered me a free annual subscription as instead of a reimbursement. WRONG! They charged me for both my seasonal and three days later an annual subscription!

    I contacted customer service, and to no avail other than a late box with some good, some NOT ME products. Then to add to the insult, they blocked me out of my account after buying $260 of add-ons two times today! Apparently, in order for them to reopen my account and to get the products I paid for, I had to repay the annual fee two more times with no reimbursement, and my box has "awaiting shipment" for over a week now! I feel like I’m paying for all the PR boxes and getting the short end of the stick! I will be canceling after my year! I just checked, and they changed my password on me AGAIN! 100% scam!

    Bottom Line: No, I would not recommend this to a friend

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  • 19 out 22 people found this review helpful

    Horrible

    • Oregon,
    • Oct 1, 2018
    • Verified Reviewer

    After seeing so many ads on Facebook, I decided to order the summer edition editors box for $29.99. After a few weeks of seeing no action I got into contact with customer service and they informed it could take up to 30 days to process. I waited until it had been over 30 days and then inquired again with customer service. During that inquiry, I was told that I should have received an email letting me know that there were inventory issues and they would not be able to disperse the Editor's Box that I purchased and was charged for over 30 days prior. The lady was very apologetic and said she would like to send me the Fall Edition Box instead. I agreed and asked when it would be shipping out. She said it would take two weeks to process and then another 7-10 days for shipping.

    After three weeks I sent yet another inquiry and was told that my order was in the final process, but there was no date yet for when it would be shipping out. I was pissed by this point. It had been over two months since my original order, and I had been charged. I told customer service I wanted my money refunded immediately, and I was not happy. She responded by saying that since it was in the final process, they could not cancel my order and refund my money. I responded once more letting her know I don’t care about that and they did not deliver on what they were supposed to, and she needed to refund me immediately.

    I never heard back from anyone and the next day received an email saying my box had shipped. I just looked at what the contents will be and it’s a box that goes against most items I said in my profile I had no interest in. I wasted $30 as there are very few items in the box that I will actually use. Don’t waste your money...

    Bottom Line: No, I would not recommend this to a friend

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  • 28 out 30 people found this review helpful

    Buyer beware!

    • Alachua, FL,
    • Oct 5, 2018
    • Verified Reviewer

    Just a warning to anyone placing a large order. I ordered over $700 worth of add-ons last box. 53 items were sent in a box with no packing material. This is the second time this happened. Because 53 items were thrown in one large box, many items were damaged in shipping, or the packaging was damaged. Over $550 in items damaged. I buy all these as gifts for the holidays, so items with bent and smashed boxes are not acceptable.

    I have spent hours on the phone with customer service and sent many emails with pictures and info. In the end, they refuse to replace the items, will not offer a refund, and will not let me send them back. They only offered a $20 credit towards my next add-on purchase. They said to talk to my local post office since this happened twice. I told them I wasn’t surprised things were damaged since they shipped 53 items in one box with no bubble wrap, packing materials or any kind of wrapping.

    After hours of trying to work this out, I was told a $20 credit was all they are willing to do. I just filed a dispute with my credit card company. I just wanted to warn anyone placing a huge order that this happened. Best of luck.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 20 people found this review helpful

    This company is a scam!

    • Sumter, SC,
    • Nov 29, 2018
    • Verified Reviewer

    I just finished stabbing my eye with a needle. I prefer this to ever trying to get a subscription canceled with this shady outfit. I doubt with my entire being that they are located in California - more like some steamy sweatshop in China or India. The total smart butt that "assisted" me was a total jerk! BEWARE! You will not get your annual membership refunded should you change your mind. I was told that this is clearly stated on their website, NOT! I can promise you that I will get it back. I was told that just because I canceled it on their website, they do not issue refunds, but in my case, they would make an exception. I am still waiting!

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 24 people found this review helpful

    Sneaky company!

    • Arizona,
    • Dec 21, 2018
    • Verified Reviewer

    My sister is a diehard fan of FabFitFun and sent me the option to try "The Starter Kit." All I had to do was pay $5 for shipping. Done and done! I made an account and put in my information to receive the starter kit. Little did I know they would SUBSCRIBE ME without knowing!

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 22 people found this review helpful

    No returns...

    • Scranton, PA,
    • Jan 2, 2019
    • Verified Reviewer

    I received an add-on as a gift. I tried to return it, but they have a no return policy.

    I have a policy that I don't deal with companies that have no return policies.

    There are lots of good companies out there. All of the good ones accept returns.

    This is a borderline scam.

    Bottom Line: No, I would not recommend this to a friend

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