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It's Just Lunch

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It's Just Lunch

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70 Customer Reviews

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It’s Just Lunch is a personalized matchmaking service designed to help business professionals go on dates with others. However, customer reviews indicate many members think the service overcharges for the quality of their matches.


  • Great way to meet local people without online dating
  • Many people found love
  • You can pause your membership if you click with someone


  • No refunds
  • Many people shared their matches were nothing like their specifications
  • A small pool of potential dates unless you are willing to go to a major city

It's Just Lunch Review: Is It Worth It?

By Lydia Noyes

Updated on: Aug 6, 2020

For busy professionals struggling to squeeze dating into their already packed agendas, It’s Just Lunch claims to offer a personalized matchmaking service that works behind the scenes to set them up on personal, private, and convenient dates.

Founded in 1991, the company now has over 150 locations around the world where professional matchmakers seek out suitable dates for their clients.

It’s Just Lunch members are interviewed about their lifestyle, relationship goals, and dating preferences by the matchmakers.

These matchmakers then seek out appropriate matches from their pool of members, coordinate the first date, and debrief with them afterward to learn what worked and what needs to change for the future.

Instead of seeing each person as a profile on a website, IJL matchmakers conduct confidential phone interviews to answer any questions about the service as well as discover the personal attributes, previous dating experiences, and life goals of their potential clients.

In this analysis, we take a detailed look at what It’s Just Lunch offers, to help you decide if this service is right for you.


As an industry, professional matchmaking services seek to guide the process of finding love for people who are too busy or too disillusioned to set up dates for themselves.

It’s Just Lunch lets you outsource the partner search process, similar to how you might trust your investment decisions to a financial planner.

In this way, the company claims to streamline the modern dating process, so you don’t spend hours endlessly scrolling through online profiles.

Once you sign up, you’re guaranteed to go on dates with hand-selected partners. The company handles every detail of these dates, from the destination to the dinner reservations.

It’s Just Lunch has a customer support team that is available by phone to offer coaching, dating advice, and general service information for their clients.

But this begs a bigger question—is signing up for a matchmaking service a good idea in the first place?

Amber Artis has worked as a professional matchmaker since 1998, and she is the founder and CEO of the boutique matchmaking firm Select Date Society. In her view, working with a matchmaker offers advantages for falling in love you won’t get otherwise.

“Working with a matchmaker is a better strategy for meeting the right partner than using online dating for a number of reasons,” she told us.

“A matchmaker makes it her full-time job to find her clients the one! In my 22 years as a matchmaker, clients often share with me that they make great decisions in every area of their life except when it comes to love.

“A matchmaker is an expert when it comes to dating and can introduce you to the right potentials without wasting your time.”

In other words, working with a matchmaker can be a great way to get some expert insight into your dating life, especially if you don’t have the time or inclination to sort through potential options yourself.

How It’s Just Lunch Works

If you’re intrigued by IJL, the first step is letting the company schedule a free phone-based private interview. This gives them a chance to answer your questions, gather your personal information, and clarify what you are looking for in a match.

The purpose of this interview is for the matchmakers to learn what did and didn’t work in your past relationships, as well as learn about your hobbies, passions, and long-term relationship goals.

Once you complete the interview, you have the option to sign up for your preferred level of membership. After you commit, It’s Just Lunch matchmakers will comb their collection of clients to search for potential matches.

When IJL finds a good fit, a matchmaker will call both parties separately and gauge their interest in each other.

You will only receive each other’s first names, and email addresses; phone numbers, and additional personal information is never disclosed before a first date.

Assuming both parties are interested, a low-pressure date is scheduled for meeting face to face. If sparks fly and you choose to continue seeing each other, you can suspend your It’s Just Lunch membership to see where things lead.

No matter the result of the date, the matchmaking team will debrief with you to get your opinion and start seeking out a different match if necessary.

IJL states that honest feedback is an essential part of the matchmaking process, as it provides the information the matchmakers need to fine-tune future matches and improve your dating experience.

While the company can’t guarantee that you’ll find your soulmate, they do promise that you will go on dates that can open you up to new possibilities for your personal life and renew your enthusiasm for falling in love.

It’s Just Lunch doesn’t perform background checks because it believes that they would provide clients with a false sense of security.

Instead, the company strives to empower clients to use good judgment and take responsibility for their own safety.


Signing up for It’s Just Lunch guarantees you’ll go on dates with a variety of matches, personalized attention from your matchmaking team, and further aid and guidance along the way.

The cost of an IJL membership will vary, depending primarily on your location and the number of dates you want to go on. If you’re willing to travel, you can sign up for multi-city packages for a larger pool of prospects.

From our assessment, you can expect to pay around $2,000–$5,000 for a basic membership. You’ll get further information about your personal costs during the interview process.

Analysis of Customer Reviews

Below are our key takeaways from IJL customer reviews on our website as well as other platforms:

Common Compliments:

  • Some users had great experiences with quality matches and professional matchmakers
  • Valuable service for making connections if you don’t want to date online
  • Many members connect with their matchmakers and felt they received great personalized service

Common Complaints:

  • Members pay lots of money for the service, often without ever going on dates
  • Many are matched with people who don’t fit their criteria
  • Many had dates suspiciously cancel at the last minute
  • Difficult to get refunds
  • Low-quality date options
  • Members were often shuffled between different matchmakers
  • Expensive, tedious signup process

Alternatives to It’s Just Lunch

It’s Just Lunch Elite Matchmaking
Premise Work with a matchmaking service to go on dates with quality singles. You’re guaranteed to go on dates. Work with professional matchmakers to be matched with singles in your area for dates. You can pre-approve every match and will receive feedback after every date to improve continuously.
Estimated Cost $2,00–$5,000 (price will depend on your location and term length) $3,000+ (depending on service length)
Locations Cities across Europe, North America, and Oceana, including 40+ US states Locations across California, Florida, Texas, Washington D.C., Boston, and New York.
Money-Back Guarantee No No

These two matchmaking services promise similar things. Both claim to let you outsource your love life to experts so that all you need to do is show up on dates.

They also each promise to improve in value over time, as your matchmaker will use your feedback from every date to guide the search for the next one.

However, each of these services suffers from the same downsides. First, you’ll need to put a lot of money down to start going on dates, with a minimal guarantee that you’ll like who you meet in the process.

Likewise, the pool of potential dates might be limited, depending on where you live. Unless you live in a big city or are willing to travel to one, there’s a decent chance that either matchmaking site is working with just a few hundred potential suitors.

If a large applicant pool is a significant concern for you, we suggest going the direction of It’s Just Lunch. This more-established matchmaking business is available in more US cities, which means you’ll likely have more prospects to consider.

The Bottom Line

It’s Just Lunch claims to offer a dating solution for busy urban professionals who want to find someone to spend their life with. Our research shows that this site seems to be a viable option for anyone looking to go in a different direction with their dating life—so long as you’re willing to pay for it.

While the service is more expensive than online dating, our research looking into the reviews left by hundreds of It’s Just Lunch members shows that customers who are seeking a personalized approach to their dating life often appreciate it.

Besides the initial phone interview, It’s Just Lunch clients report that they liked that they didn’t need to put any effort into finding matches or arranging their dates.

However, customer feedback also shows this service can be limiting. If you want to have some autonomy over the search and planning process of your dating life, you could experience frustration with It’s Just Lunches’ top-level management style.

If you live in a city and struggle to find the time to make meaningful connections with potential dates, then we think It’s Just Lunch might offer you an option for making connections with datable partners, without the initial effort of online dating.

Customer Reviews

3.0 Stars out of 70 Reviews
5 Star:37% 4 Star:14% 3 Star:4% 2 Star:0% 1 Star:44%
54% Recommend This Service
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Posted on Oct 4, 2021

This is a scam

By Amal A., Illinois, Verified Reviewer

I would give no stars if I was able to post this review and not give a star (it is a requirement to be able to post). Horrible, horrible experience.

They lied about everything promised on their website and during the process tried to convince me to pay for membership. After I paid they kept trying to set me up with men older than the max age I requested, not from the religious background I requested, and these men also drink alcohol despite my specification of no consumption of alcohol regardless of amount, and from ethnic backgrounds I clearly stated I was not interested in.

After they got my money their attitude and how to speak over the phone changed and they were like robots repeating sentences and ignoring my concerns and questions of why what they are doing is different than what was agreed upon. I didn't go on any of the 3 dates they chose because of the issues I mentioned and I kept asking them to give me my money back since it became obvious they don't have potential matches within what I was promised to respect what I clearly specified I cannot accept to meet. I am filing a lawsuit for their scam and the distress they have caused me.

For all the people who got scammed too, I hope you don't let them get away with taking your hard-earned money and disrespecting your time.

Bottom Line: No, I would not recommend this to a friend

Company Response from It's Just Lunch

Oct 8, 2021

Unfortunately, this reviewer has never actually utilized our services since deciding to become a client. We do not guarantee any age, religion, or parental status that is outside of the original preferences discussed during our interview process. In this case, the preferences discussed meant that we were able to work with her as a client. After contacting her with her first match, she provided availability and a date was scheduled. She then contacted our team to cancel the date and said that she did not want to meet him and began listing requirements of matches that were different than what was discussed during the interview process and are things that we do not guarantee.

While our responses to her questions about this may have seemed robotic, it’s simply because our entire team knows what we can guarantee and what we can’t, so the answer never changed to what this reviewer was demanding to hear. We’ve been matching our clients since 1991 and we stand by our services. We wish this person the best.

Posted on Oct 3, 2021

Best dating coach ever!

By Sharon R., Indianapolis, IN, Verified Reviewer

The first thing I liked about IJL is that everyone is vetted. Your date is at a nice upscale location convenient to where you live or work. They listen to your feedback and improve upon your dating goals after each date. My experience with Kevin as a Dating Coach has been the best one I've ever had. He is quick to respond and selects the matches according to my criteria. Keep up the good work Kevin!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Saves time and matches are based on your criteria

You will meet others that want a real connection

May take a little time in between matches

Company Response from It's Just Lunch

Oct 12, 2021

We are happy to hear you are enjoying your experience and working with your Matchmaker. We are hard at work on your next date. Happy dating!

Posted on Sep 24, 2021

My first date

By Veronica O., Royal Palm Beach, FL, Verified Reviewer

I have only had contact with It's Just Lunch for a couple of weeks. They are very professional and I hope through their services I can find a couple.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

They know their business and understand the client

Personalize service and very kind

Appropriate restaurant for dating

They said I can have 12 dates, they didn't tell me it's just one every month

Company Response from It's Just Lunch

Oct 4, 2021

Thanks Veronica! We are enjoying our relationship with you so far and look forward to scheduling your next fun first date! Happy dating!

Posted on Sep 22, 2021

It’s Just Lunch - excellent experience

By Margaret Y., Dayton, OH, Verified Reviewer

It’s Just Lunch matches like-minded people for casual unpressured get-togethers at lunch or a drink or coffee after work. It’s Just Lunch has already done the screening for you, and finds compatible people for you to connect with.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The personnel at It's Just Lunch


Quick to respond

No “cons” were specified in this review

Company Response from It's Just Lunch

Oct 4, 2021

Thanks Margaret! From the entire IJL team, thank you for being an IJL client. We love taking all of the hard work out of dating so you can have fun!

Posted on Sep 15, 2021

Zero stars

By Michael P., Palm Beach, FL, Verified Reviewer

Don't waste your money on this place. All the things they promise are all lies. I read other reviews before I signed up but didn't believe them, boy was I wrong.

I am now 4 months into this membership and they only got me one date who turned out to be a complete fake, pretty sure she works for the company as a fake date just so they can say they got you a date.

At this rate I will have over 12 dates or more on my final month.

Here is what is likely happening – they don't have inventory of women they can match me up to and they won't admit it. They also won't refund you because their contract is so ambiguous.

They also don't respond to their messages or emails for over a week. There are better dating services, use those. Don't waste your money on this one.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

They lied

Company Response from It's Just Lunch

Oct 4, 2021

We are sorry to hear you have not enjoyed your experience thus far as this is not the norm with IJL. Your Matchmaker has contacted you to discuss these concerns and is hard at work on your next date focusing on the items you discussed. Thank you for bringing this to our attention.

Helpful Review? 3 People Have Voted

Posted on Aug 28, 2021

IJL matchmaking, way to go!

By Simon K., Arlington, TX, Verified Reviewer

I joined IJL a month ago and my matchmaker Erin has been an incredible person. She has set me up on 3 successful dates already! I have developed a good rapport and trust in my matchmaker and that is key for success. Erin is a superwoman matchmaker, please request to be her client should you join IJL.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons


Quality dates

Quality matchmaker

No “cons” were specified in this review

Company Response from It's Just Lunch

Aug 31, 2021

Thanks Simon! We look forward to hearing more feedback from you on future dates, we are hard at work on your next fun first date!

Posted on Aug 19, 2021

I would definitely recommend IJL.

By Stephanie D., Cincinnati, OH, Verified Reviewer

I live in a rural area where dating and options are challenging. Kevin has reached into the Columbus and Cincinnati markets to find me a couple of dates. Although neither of these are the ONE for me, he continues to aggressively search for my true love match.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons


The search is done based on wants and needs

Quality people


No guarantee

For maximum benefit you need to live in a large urban area

Company Response from It's Just Lunch

Aug 31, 2021

Thanks Stephanie! We appreciate the open and honest feedback and are committed to helping you find your special someone!

Posted on Aug 18, 2021

My experience

By Bridget H. , St. Louis, MO

The matchmakers have all been very friendly and are very thorough as far as what to look for in a match. I have only had one date so far but they already have two more set up for me. The first one went well so hopefully that will continue.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Friendly matchmakers

The expense

Company Response from It's Just Lunch

Aug 31, 2021

We are excited to hear how your next date goes!

Posted on Aug 10, 2021

It's Just Lunch with Amy as my agent

By Jing L., Vancouver, British Columbia, Canada, Verified Reviewer

Amy was very helpful in finding someone to match with me efficiently, and effectively. I could see that she was really trying to figure out what my preferences were, and seeing who I would fit with. Unfortunately, I got a random appointment emailed to me, and I had to cancel it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Fast, accurate

Kind, friendly

Great effort

Unfortunate appointment with someone I did not agree to meet

Company Response from It's Just Lunch

Aug 17, 2021

Thank you for this feedback! We are currently finetuning the search and selection process for your next date and look forward to talking with you soon.

Posted on Aug 9, 2021

Great service

By Angela G., Florida, Verified Reviewer

I have been on 2 dates now and both with quality men. Shirley is my matchmaker and she has been so amazing! I am so excited for future matches and dates.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Quality of matches

Responsive match maker

Customer service

No “cons” were specified in this review

Company Response from It's Just Lunch

Aug 17, 2021

Thanks Angela! On behalf of Shirley and the entire IJL team, we enjoy working with you and look forward to scheduling your next date!

Posted on Jul 26, 2021

I’ve been very impressed!

By Alvin W., Staunton, VA, Verified Reviewer

Since the pandemic hit, I haven’t been out as much as I once did. Consequently, I’ve missed many opportunities to meet new single women. And then I heard about It’s Just Lunch. Once I made contact, I was immediately impressed. I’ve tried other dating sites, but with It’s Just Lunch, I don’t have to browse through hundreds of profiles. And I have a matchmaker who has spent time getting to know me and what I’m looking for. My experience has been favorable and I recommend their services. Thank you, It’s Just Lunch!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Personalized service

Tailored to my specific wants and needs

Professional matchmaking

No “cons” were specified in this review

Company Response from It's Just Lunch

Aug 2, 2021

We are so happy to hear you have been enjoying your experience! Your matchmaker is hard at work on your next date. Happy dating!

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