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It's Just Lunch

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It's Just Lunch

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92 Customer Reviews

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It’s Just Lunch is a personalized matchmaking service designed to help business professionals go on dates with others. However, customer reviews indicate many members think the service overcharges for the quality of their matches.


  • Great way to meet local people without online dating
  • Many people found love
  • You can pause your membership if you click with someone


  • No refunds
  • Many people shared their matches were nothing like their specifications
  • A small pool of potential dates unless you are willing to go to a major city

It's Just Lunch Review: Is It Worth It?

By Lydia Noyes

Updated on: Aug 6, 2020

For busy professionals struggling to squeeze dating into their already packed agendas, It’s Just Lunch claims to offer a personalized matchmaking service that works behind the scenes to set them up on personal, private, and convenient dates.

Founded in 1991, the company now has over 150 locations around the world where professional matchmakers seek out suitable dates for their clients.

It’s Just Lunch members are interviewed about their lifestyle, relationship goals, and dating preferences by the matchmakers.

These matchmakers then seek out appropriate matches from their pool of members, coordinate the first date, and debrief with them afterward to learn what worked and what needs to change for the future.

Instead of seeing each person as a profile on a website, IJL matchmakers conduct confidential phone interviews to answer any questions about the service as well as discover the personal attributes, previous dating experiences, and life goals of their potential clients.

In this analysis, we take a detailed look at what It’s Just Lunch offers, to help you decide if this service is right for you.


As an industry, professional matchmaking services seek to guide the process of finding love for people who are too busy or too disillusioned to set up dates for themselves.

It’s Just Lunch lets you outsource the partner search process, similar to how you might trust your investment decisions to a financial planner.

In this way, the company claims to streamline the modern dating process, so you don’t spend hours endlessly scrolling through online profiles.

Once you sign up, you’re guaranteed to go on dates with hand-selected partners. The company handles every detail of these dates, from the destination to the dinner reservations.

It’s Just Lunch has a customer support team that is available by phone to offer coaching, dating advice, and general service information for their clients.

But this begs a bigger question—is signing up for a matchmaking service a good idea in the first place?

Amber Artis has worked as a professional matchmaker since 1998, and she is the founder and CEO of the boutique matchmaking firm Select Date Society. In her view, working with a matchmaker offers advantages for falling in love you won’t get otherwise.

“Working with a matchmaker is a better strategy for meeting the right partner than using online dating for a number of reasons,” she told us.

“A matchmaker makes it her full-time job to find her clients the one! In my 22 years as a matchmaker, clients often share with me that they make great decisions in every area of their life except when it comes to love.

“A matchmaker is an expert when it comes to dating and can introduce you to the right potentials without wasting your time.”

In other words, working with a matchmaker can be a great way to get some expert insight into your dating life, especially if you don’t have the time or inclination to sort through potential options yourself.

How It’s Just Lunch Works

If you’re intrigued by IJL, the first step is letting the company schedule a free phone-based private interview. This gives them a chance to answer your questions, gather your personal information, and clarify what you are looking for in a match.

The purpose of this interview is for the matchmakers to learn what did and didn’t work in your past relationships, as well as learn about your hobbies, passions, and long-term relationship goals.

Once you complete the interview, you have the option to sign up for your preferred level of membership. After you commit, It’s Just Lunch matchmakers will comb their collection of clients to search for potential matches.

When IJL finds a good fit, a matchmaker will call both parties separately and gauge their interest in each other.

You will only receive each other’s first names, and email addresses; phone numbers, and additional personal information is never disclosed before a first date.

Assuming both parties are interested, a low-pressure date is scheduled for meeting face to face. If sparks fly and you choose to continue seeing each other, you can suspend your It’s Just Lunch membership to see where things lead.

No matter the result of the date, the matchmaking team will debrief with you to get your opinion and start seeking out a different match if necessary.

IJL states that honest feedback is an essential part of the matchmaking process, as it provides the information the matchmakers need to fine-tune future matches and improve your dating experience.

While the company can’t guarantee that you’ll find your soulmate, they do promise that you will go on dates that can open you up to new possibilities for your personal life and renew your enthusiasm for falling in love.

It’s Just Lunch doesn’t perform background checks because it believes that they would provide clients with a false sense of security.

Instead, the company strives to empower clients to use good judgment and take responsibility for their own safety.


Signing up for It’s Just Lunch guarantees you’ll go on dates with a variety of matches, personalized attention from your matchmaking team, and further aid and guidance along the way.

The cost of an IJL membership will vary, depending primarily on your location and the number of dates you want to go on. If you’re willing to travel, you can sign up for multi-city packages for a larger pool of prospects.

From our assessment, you can expect to pay around $2,000–$5,000 for a basic membership. You’ll get further information about your personal costs during the interview process.

Analysis of Customer Reviews

Below are our key takeaways from IJL customer reviews on our website as well as other platforms:

Common Compliments:

  • Some users had great experiences with quality matches and professional matchmakers
  • Valuable service for making connections if you don’t want to date online
  • Many members connect with their matchmakers and felt they received great personalized service

Common Complaints:

  • Members pay lots of money for the service, often without ever going on dates
  • Many are matched with people who don’t fit their criteria
  • Many had dates suspiciously cancel at the last minute
  • Difficult to get refunds
  • Low-quality date options
  • Members were often shuffled between different matchmakers
  • Expensive, tedious signup process

Alternatives to It’s Just Lunch

It’s Just Lunch Elite Matchmaking
Premise Work with a matchmaking service to go on dates with quality singles. You’re guaranteed to go on dates. Work with professional matchmakers to be matched with singles in your area for dates. You can pre-approve every match and will receive feedback after every date to improve continuously.
Estimated Cost $2,00–$5,000 (price will depend on your location and term length) $3,000+ (depending on service length)
Locations Cities across Europe, North America, and Oceana, including 40+ US states Locations across California, Florida, Texas, Washington D.C., Boston, and New York.
Money-Back Guarantee No No

These two matchmaking services promise similar things. Both claim to let you outsource your love life to experts so that all you need to do is show up on dates.

They also each promise to improve in value over time, as your matchmaker will use your feedback from every date to guide the search for the next one.

However, each of these services suffers from the same downsides. First, you’ll need to put a lot of money down to start going on dates, with a minimal guarantee that you’ll like who you meet in the process.

Likewise, the pool of potential dates might be limited, depending on where you live. Unless you live in a big city or are willing to travel to one, there’s a decent chance that either matchmaking site is working with just a few hundred potential suitors.

If a large applicant pool is a significant concern for you, we suggest going the direction of It’s Just Lunch. This more-established matchmaking business is available in more US cities, which means you’ll likely have more prospects to consider.

The Bottom Line

It’s Just Lunch claims to offer a dating solution for busy urban professionals who want to find someone to spend their life with. Our research shows that this site seems to be a viable option for anyone looking to go in a different direction with their dating life—so long as you’re willing to pay for it.

While the service is more expensive than online dating, our research looking into the reviews left by hundreds of It’s Just Lunch members shows that customers who are seeking a personalized approach to their dating life often appreciate it.

Besides the initial phone interview, It’s Just Lunch clients report that they liked that they didn’t need to put any effort into finding matches or arranging their dates.

However, customer feedback also shows this service can be limiting. If you want to have some autonomy over the search and planning process of your dating life, you could experience frustration with It’s Just Lunches’ top-level management style.

If you live in a city and struggle to find the time to make meaningful connections with potential dates, then we think It’s Just Lunch might offer you an option for making connections with datable partners, without the initial effort of online dating.

Customer Reviews

3.3 Stars out of 92 Reviews
5 Star:45% 4 Star:13% 3 Star:5% 2 Star:0% 1 Star:35%
62% Recommend This Service
Start your review of It's Just Lunch:
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Posted on Sep 11, 2022

Will D is great!

By Barry K., Virginia, Verified Reviewer

Will D. has been most helpful in arranging dates that please me and the woman I will get to know.

He answers my calls and addresses my concerns. Will has been a great help. It's Just Lunch and Will have been amazing.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons




Not knowing


Company Response from It's Just Lunch

Sep 13, 2022

We love to hear this great feedback! Thank you so much!

Posted on Sep 8, 2022

It’s Just Lunch

By William A., Charlotte, NC, Verified Reviewer

Will D was on point with hours of my starting here. He is really good at what he does and totally got where I was coming from. I really recommend this avenue!

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons



Comfort level

No “cons” were specified in this review

Company Response from It's Just Lunch

Sep 13, 2022

We look forward to our continued partnership in dating, thank you for the great review!

Posted on Aug 30, 2022

A place for you

By Cindy B., Raleigh, NC, Verified Reviewer

Will D, matchmaker extraordinaire at IJL, smoothly handles the details of where and when to meet your dates. He takes on the logistics so you don't have to.

IJL ensures that the choice to go on a date with a particular someone is mutual. This provides a certainty that introducing yourself on your own does not.

Will D sets up the dates with confidence and enthusiasm, and designates a place for you to meet up with someone who will just be there to meet up with you.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

I like having lunch dates on the calendar to anticipate

I enjoy a feeling of camaraderie with my matchmaker

It gives me the opportunity to meet new people

I prefer less distance from my dates

I'd like to update my initial interview preferences

I'd like to give input for choosing the restaurant

Company Response from It's Just Lunch

Aug 30, 2022

We are happy to hear you are enjoying the process, thank you for being an IJL client!

Posted on Aug 1, 2022

Great service for personalized matchmaking!

By Ann L., Austin, TX, Verified Reviewer

I was hesitant about joining this type of service, but have been very pleasantly surprised with It's Just Lunch. They are truly professionals in the matchmaking service. The process was simple to get set up and much more personalized than the online dating scene. Your matchmaker will get to know you and all about what makes you YOU and then set out to find someone who has that sparkle that is just for you. My matchmaker Kayla has been a pleasure to work with. It is pretty easy once your account is set up. Just show up for lunch and meet new people and see where it goes! Would highly recommend.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy to use.

Cuts out the online craziness.

High quality people for dates.

It's not cheap.

You don't have as many dates as you would with online dating because your matchmaker is trying to be more specialized to fit your specific desires.

Company Response from It's Just Lunch

Aug 16, 2022

We are so happy to hear you are enjoying your experience. Our goal is to take the stress out of dating so all you have to do is focus on you and having fun! Happy dating!

Posted on Jul 31, 2022

A fun experience finding what I’m looking for

By Meg R., Portland, OR, Verified Reviewer

Amy is such a joy to work with. She really listens when I tell her what I’m looking for and give feedback after my dates. She’s understanding and so helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Great support

Fun dates in my area

My matchmaker is a great listener

No “cons” were specified in this review

Company Response from It's Just Lunch

Aug 1, 2022

We love the feedback you provided on your matchmaker and the IJL process. We are so happy to hear you are having fun and enjoying the experience.

Posted on Jul 25, 2022

Great matchmaker

By George U., Burbank, CA, Verified Reviewer

My matchmaker Amy is absolutely wonderful. She spends so much time and effort looking for each match for me. While I haven't found someone after the first two dates, each date was pleasant, and I am glad to have gone out with both women, just to see where things went and if we had anything in common. Amy M and Mike E are both awesome, and they work so so hard for me and are trying very very hard to find me love, and that means the world to me.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

How hard my matchmaker works for me

The fact that each match they find for me fits so many of my parameters, and shares so many interests with me

No “cons” were specified in this review

Company Response from It's Just Lunch

Aug 1, 2022

We are so happy to hear you are enjoying the experience! Thank you for your business!

Posted on Jul 23, 2022

Not worth your money

By Ellen B., Connecticut, Verified Reviewer

My overall experience with this company is completely negative. They spent hours getting to know me and then sent me matches that were not what I was looking for. They do not respond to emails or calls.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

The matches

The matchmakers

Company Response from It's Just Lunch

Aug 1, 2022

Hi Ellen, we are sorry to hear you have not enjoyed your experience as this is not the norm. What market are you dating in with IJL? We would love to chat with you further. Thanks!

Posted on Mar 2, 2022

Great company and great matching service

By R C., Tampa, FL, Verified Reviewer

It's Just Lunch is a well-managed company. The best part of it is that they have a great matching system. They assigned Joel H as my matchmaker, and he has been amazing. He has great communications skills and his delivery is warm and empathetic. From the first interview I had with him, I felt very hopeful. He was committed to understanding what I am looking for and is working very hard towards that end. He has been very available and responsive.

I have used It's Just Lunch before and my experience this time is very different. I think the company has made a lot of very positive changes and I am very hopeful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Is a well establish service, they are experienced and keep making it better

They provide a very personal approach that emphasizes different aspects of compatibility

They do their homework thru the work of the matchmakers

It is confidential, reaching people that can not afford to have their name or picture in the regular dating sites.

Not sure if they have enough members that would be good matches for me

Company Response from It's Just Lunch

Apr 3, 2022

We are so happy to hear you are enjoying your experience. Thank you for your feedback and for being an IJL Client. Happy Dating!

Posted on Feb 23, 2022

Joel H is the best

By Stephanie H. , Jacksonville, FL

Joel was excellent! In this process, you learn that it will take time, and there have been frustrating parts about this process; however, working with Joel recently has been exciting. He is clearly passionate about what he does, and he is great at it. It was great to have some new and positive energy around the situation.

The match he set me up with was ideal; exactly what you'd expect when you do something as brave as this process is. I told him personally that he is spectacular and particularly gifted in this area. He's a special one! It is apparent that he finds fulfillment in "getting it right" for you, and I know he works hard at it.

I also appreciate how quickly he worked. He even called me after 5 pm EST, which strikes me as the type of person that works late and cares deeply about what he does, doing a fantastic job, and going above and beyond. Although these aren't for everyone, I can't say enough amazing things about Joel. I feel indebted to him for his kindness to me.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Joel H was kind to me

Joel H worked quickly

Joel H worked hard to get it right

It's long, it takes patience

Not every date you go on will go well

At times, they struggle to respond, you have to take initiative (not Joel H though)

Company Response from It's Just Lunch

Mar 1, 2022

We love to hear you are enjoying your experience working with your Matchmaker. Our team has your best interest at heart and are working hard to help you find your special someone and enjoy dating along the way!

Helpful Review? 1 Person Has Voted

Posted on Feb 21, 2022

IJL finds the right match

By Lisa S. , Northville, MI

Executive Matchmaker Kevin finds the right matches and schedules meetings convenient to both parties. He is easy to talk with, carefully considers match criteria, and is considerate.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Good outreach

Reliable plans

Good matches

No “cons” were specified in this review

Company Response from It's Just Lunch

Mar 1, 2022

Thank you for being an IJL client Lisa! We look forward to arranging your next fun first date!

Posted on Feb 20, 2022


By Dean S. , Sacramento, CA

Has been a struggle with you for two and a half years. I feel I have the right person addressing my interest now. Sarah has been an awesome lady, working with it, takes time to find the right person, moving forward in life.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons


Don’t have to deal with websites


Following through

Wrong matches


Company Response from It's Just Lunch

Mar 1, 2022

Dean we appreciate this feedback and are always working to improve the experience for you. Thank you for being an IJL client and we look forward to your next fun first date!

Showing 1-11 of 92

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