Kokoon Headphones Reviews

After the long wait, the first headset I received had issues with the noise cancellation (the right earpiece made a strange cracking sound). Kokoon refused to do anything about it, they told me to wait for a software update. I continued using the headset without the NC, and then the battery life shortened. After testing and confirming this with their helpdesk, they allowed me to return the headset. Today I received a replacement headset. When I opened the box, the eyemask was missing, the USB charging cable was missing and the headest itself was BROKEN before I even touched it.

I still like the concept of the product, but this company is very unprofessional and not reliable.

Bottom Line: No, I would not recommend this to a friend

I have waited years for these headphones and it still hasn't shipped. Contacted them but they never responded. Until earlier this year, they have still kept us updated but have since stopped informing us on status. Total scam. Do not purchase or trust.

Bottom Line: No, I would not recommend this to a friend

This was the worst decision of my life. After many YEARS of waiting, LITERAL YEARS, they finally said my shipment would be next. This was SIX MONTHS ago. Being a Kickstarter backer means you get first access and it's been available to the general public for quite some time now. The customer service is at times unresponsive and other times complete liars. Such a waste of money that could have been invested in anything else and been better.

Bottom Line: No, I would not recommend this to a friend

A friend gifted me these headphones as he knew I had trouble sleeping. I unpacked the headphones to find the plastic cover over the USB port was broken with 2 tiny screws sticking out. I contacted support who wanted to know the original order number which I don't have. I don't want to bother my friend as he was so kind to get them for me and I feel ungrateful asking him for the details...so it looks like I'll have to put up with the fault.

Bottom Line: No, I would not recommend this to a friend

Ordering & Shipping: I was excited enough to try the new Kokoon Headphones. So much so that I placed my pre-order on February 17th, 2016 for $239. At the time they estimated the ship date to be fall of 2016. Over the past 2.5 years I've exchanged countless emails with Kokoon because there's no number to call. Empty promises over and over of them shipping soon but it would never happen. Finally my headphones arrived May 31, 2016. Three years, three months and 13 days after my order date.

The headphones: They seem to be of good quality. Very nice packaging and presentation. The on and pairing buttons are really small as are the indicator lights. It's difficult to determine if they are actually turned on or off. But I was excited to try them nonetheless. I put them on in bed, selected music and tried to nap. Although they seem slim it wasn't the easiest to lay on my side. After an hour my ear started really bugging me. They have some sensors inside the headphones that rest in the inside of your ear that really irritated mine. My ear is of a normal size. Not super small at all. Uncomfortable enough to return.

Attempted return: On June 19th I emailed Kokoon requesting a refund on the basis that they hurt my ear. Support declined my request stating that I wasn't within the 14-day return window. I pushed back requesting an exception because they failed to deliver the product 2.5+ years longer than they told me they would. Yet they still declined and are unwilling to give me 5 days of grace with their return policy. 2.5+ years grace vs. 5 days of grace. I'm dumbfounded that they won't acknowledge or take responsibility for their shortcomings. I've had 6 email exchanges with Kokoon and it's super disappointing they have no intention of doing the right thing. There's also no number to call and speak with a live person.

My warning: Try before you buy. And decide if you want them or not quickly because they will not work with you to return them.

Bottom Line: No, I would not recommend this to a friend

I cannot give a proper review of these headphones because they never arrived. I have been waiting for over a year, I have been promised delivery several times, but nothing. I have been in contact with customer service on many occasions and they keep saying that they will come soon, but they never do. Save your money - go to a store and buy good headphones. The people at Kokoon cannot tell you anything about delivery times and so far all they have done is blow smoke up my skirt and delay and distract. I have requested my money back, let's see how competent they are when it comes to that request.

Bottom Line: No, I would not recommend this to a friend

I ordered my Kokoon Headphones in January of 2018 with great excitement. My order was to part of the "second production batch" with shipping beginning in March 2019.

In May, I received an email stating that there was a small manufacturing defect, but that it was resolved, with manufacturing and shipping to be completed in May.

I received an email on May 22, 2019 stating that my product was ready to ship and requesting an address confirmation. I confirmed my address on June 7th and received a response email confirming my confirming and stating I'd receive a notification upon shipping.

On July 1st, I received another email stating that there was another DELAY IN MANUFACTURING and promising THIS batch would be completed by the end of this month.

Do not trust this company unless you have $300 to toss into the wind and who knows how long to wait for the ocean to drift it back to you.

Bottom Line: No, I would not recommend this to a friend

I was an early backer of the project and I haven't received my headphone yet after 4 years of waiting. The only answer I receive from Kokoon is: "Sorry, wait more time, until when? No idea".

If anybody comes here to inquire about trust on Kokoon company? Forget it. Go buy elsewhere.

Bottom Line: No, I would not recommend this to a friend

What a joke! After waiting almost a year I get these and all they are are crappy heavy headphones with stupid off the shelf horrible relaxation audios. And since you only have 14 days to return and I was traveling when they arrived I'm stuck with them! Save your money! This is a scam!

Bottom Line: No, I would not recommend this to a friend

Is this a vapor product? I've seen a lot of reviews, but if I do an image search I see only marketing photos. No one is posting their "I'm a happy owner" photos. And support has been giving me the run-around for months (after waiting for years and nearly giving up).

Can't ANY of you people who supposedly have these post a photo? Instagram? Just a link here?

Bottom Line: No, I would not recommend this to a friend

Waited so long for a mundane headphone that doesn't do the job. They firstly promised a developer version that will allow using API to get the data from the EEG but during the long time of production, they remove the option without notice to the customers. Without proposing to reimburse the headphones. Only because I claim they pay back the difference between consumer version and developer version.

After I receive it, the EEG was not ready. One more year to wait and finally when the app and the firmware are supposedly ready, the EEG never worked, always indicating "Syncing sleep data" during more than 5 months.

Now, the time to return passed. So, I just learned, never put money in Kickstarter. This kind of company abuses the trust of the customer. So don't be surprised to find anybody on your next fundraising.

In the end, I have to admit the only good thing: the relaxation song in the app, that's all.

Bottom Line: No, I would not recommend this to a friend

Initially, I found these headphones impossible to sleep in and didn't get good support from the company. However, that has changed. After some months I found that I could sleep for a while in the headphones if I somehow angled my head and shoulders so that I was part on my back and part on my side. This way they didn't cut into my jaw the way they had originally. However, they still aren't comfortable enough for me to sleep through the night as I had hoped.

Recently one of the sides broke and I sought a replacement. Apart from some confusion over how to contact the company they had contracted to transport the returned headset, I couldn't fault the customer service staff who assisted me. They were prompt in their responses and helped me when I wasn't sure where the parcel with my new headphones had got to (with the various delays caused by COVID-19). Top marks to the company for having stepped up in this area.

One issue I still have is with the active noise cancellation. Unless I am playing music I can hear everything around me with the ANC activated. This was the case both with the original headset and with the new one.

However, the sound is good. I am not an audiophile but I do know the difference between decent and poor sound quality.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Don't buy this as a present. I made the mistake of buying for my wife, having created initial registration, the battery lasted for ten minutes and for the last year we cannot re-login and reset the system so they are only as good as earmuffs.

Have asked for support but having bought it I am no longer the registered user so cannot change it.

Very disappointed overhaul.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Where do I start? I ordered my Sleepbuds in July. They stated 4–6 weeks for delivery. After waiting until October I emailed them 4 times asking to cancel my order and refund me. No response until after I finally got a shipping confirmation. Finally received them in the mail. Sent them back because I didn't like the quality. And here we are, November 27th, with no refund. Stay away.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Horrible, frustrating experience. I bought my earphones in July, they were not great and didn't fit properly or help me sleep. I attempted to do the return/refund as it was within the 30 days. Took ages to get that all sorted, and now here I am nearly 10 weeks after they received them and zero refund. Only 1 response to my emails to follow up on what's happening with an email saying they had "issues with their payment system" which I can see in other reviews people saying the same thing. I'm guessing I won't see my refund ever. STAY AWAY from this company.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend