SmileDirectClub

I have had the same terrible experience. They initially said I would be receiving them within 4 to 5 weeks, so I called on the 5th week to double check and see when it would be arriving. They told me that they were backordered and that I would have to wait ANOTHER 14 days. I said fine, as long as I get them. Three days later, I got a message saying that my aligners were shipped out and got tracking info saying it would be delivered on February 20th. When that day finally arrived, there was no sign of them and so I called once again to check with them. That's when they told me they hadn't even shipped out yet, but that they would be shipping soon. I was frustrated at this point, but decided to wait AGAIN.

A couple of days later, I noticed that the tracking information was still saying PENDING, so I talked to someone on chat to see if I would be getting a new tracking number or if I should still use the old one. That's when they told me that my order had been lost and that I would have to wait another 2 to 3 weeks to get a replacement order. This company is SO disorganized and they won't contact you to let you know about delays or anything, and when you call up, every rep tells you something different. I'm going to be leaving the country for 2 months this weekend and I was hoping to have my aligners by then, but now I have to wait another 8 weeks. I'm starting to wonder if this place is a scam. This has been the most terrible experience I have ever had with a company.

Bottom Line: No, I would not recommend this to a friend

This company makes a lot of claims that are false for many people. On January 11th I was promised aligners in 4 to 5 weeks. It’s past that, I’ve been calling and calling and I get the same message "your aligners are being prepped for shipment." They cannot give me a ship date and I feel that this practice is unacceptable. I am reading of horror stories of people who have had issues with their aligners of waiting forever for help or a correction. I recently contacted them to find out how I could cancel the order since I have yet to receive them and they can’t tell me when they will ship and the response was "someone will contact you in two days," let’s see what happens. I am very disappointed.

Bottom Line: No, I would not recommend this to a friend

I went to the consultation. I had my teeth scanned. I chose which plan I wanted. Everything was great. They even gave me lip balm and teeth whitening kit. But then...

I received a phone call. He told me I was approved for "both arches," which meant top and bottom. He told me the payment would be processed the next day, and my aligners will be in the making and shipped to me. Well, the payment was processed.

I waited for about three weeks. My aligners finally arrived. I was so happy. I washed my hands, brushed my teeth, and started going through all the stuff in the box.

The aligners, wait what! Only the bottoms! Not tops! I called them, and apparently, I wasn’t approved for the tops. Then they badgered me and didn’t want me to cancel. They didn’t want to give me my money back. They wanted me to wait to talk to someone that would explain why. No, they lied to me. I just want my money back. My teeth aren’t even that bad, just slightly off from being straight. They are a scam!

Bottom Line: No, I would not recommend this to a friend

Unfortunately, I canceled my order today for my wife. My wife was really looking forward to aligning her teeth with this product. I bought this for her as a Christmas gift and now we are in March 2019 and still have no product. Paid in full on January 5th of this year. It's too bad since I believe this could have been a good product, but we will never know. And the whole time being told that we would receive a tracking number the next day...they told me that on five different occasions. Well, now I wait to receive my money since I had already paid in full. They don't make people smile, they take your money and never provide a product/service.

Bottom Line: No, I would not recommend this to a friend

I received my box yesterday and it was a hot mess. The plastic containers were smashed in the box on top of the pre-packaged aligners which were on the bottom, I was ready to return to sender this disorganized mess. There were several items missing. I called the support number today and the representative was rather curt with me at first. She said it was the lab that puts the boxes together and that she would reach out to them. I am wondering if I just wasted $1850? She told me she would have the missing items sent and if there was anything else she could do to make me smile today. That won't happen, not a happy customer!

Bottom Line: No, I would not recommend this to a friend

I think I’m saving money by cutting out the middle man, dealing purely with online resources. No. I’m saving money by dealing with a sub-par product.

After completion of the plan, my teeth didn’t move as indicated. I was told that the digital plan was an exaggeration...fine, let’s get more aligned to continue to move the teeth to where they need to go. Nope, they can't do that either.

I’ve gone to my dentist who at this point has confirmed my bite to be unstable (aesthetically I’ll crafted too - spaces everywhere). Teeth pushed beyond proper tissue tolerance, front teeth touching and taking the stress that molars should...he’s had patients who lost teeth using SmileDirectClub.

Now I have to pay to fix my bite, spending triple than if I had just done Invisalign to begin with.

Bottom Line: No, I would not recommend this to a friend

I would not recommend this product. The product is poorly made. The customer service is nonexistent. I saw a slight improvement in the alignment of my teeth, however, nowhere near what was promised. The self-molding is not accurate, thus I had to go to an office. I have asked for a refund several times with no response. All I get are emails and phone calls asking for me to pay additional money for a retainer which was never discussed.

Bottom Line: No, I would not recommend this to a friend

I would not recommend this anyone. Definitely shop around. The whole treatment process is a bunch of crap. The trays are garbage, if you need a replacement they dont send it...or will make you wait and add 2 months to your treatment. When I was finished with my 5th month my teeth were still crooked. I had to get new trays, so I had to go and get more pictures taken of my teeth...have been waiting over 2 months. I finally called them and the order was never placed. And they have no answer for when they will be ready. Horrible customer service. I deeply regret ever getting these. If I would do it all over again I would get them from a professional Orthodontist, not some uneducated millennial that I wouldn't trust with a water gun let alone taking pictures of my teeth. STAY AWAY from SmileDirectClub!

Bottom Line: No, I would not recommend this to a friend

This company is horrible, I wasted $2k. I used their aligners as prescribed for months, still had gaps between teeth, they make me wear more for 4 months and I still had gaps. And my teeth started biting together weird, and it was hard to chew food. I contacted them and they decided they wanted to charge me more money to fix the problem. PLEASE don’t waste your time or money. I regret it every time I see their stupid purple advertisements with fake models.

Bottom Line: No, I would not recommend this to a friend

So, I have had SmileDirect for 6 months, wore my retainers like I was told, and have not seen any results! I tried calling multiple times telling them how unhappy I was and how I wanted to speak with a manager! Their customer service sucks. I would get disconnected, send emails and would not respond. I finally got ahold of a manager (May) and she is telling me they will only give me a 25% refund! Absolutely unacceptable! I spent $2000 on this to see results! I am a single parent and cannot afford to just give $2000 to a product that does not work! I asked to speak to her manager because I want a full refund like it states and May told me I would have to wait 2 to 3 days to hear back.

I am beyond disgusted with this company and would NOT recommend using this to anyone! If I have to write bad reviews every day until I hear back and get my refund, I sure will!

Bottom Line: No, I would not recommend this to a friend

A PSA I wish I read before doing it - they changed their production system in the last two months (read January-ish of 2019) without informing customers and it has resulted in super long wait times, like my aligners were supposed to be delivered over a month ago. Customer service is of zero help and gives you new information every time you ask, and have very little communication with what's actually going on (even the supervisors). Supervisor personally emailed me promising to get back to me and never did, not even after two follow up emails.

My ship date went from early March to 3/18 to 3/25 to 4/01 with no end in sight. Social media presence is a lie - they delete the experiences people share in their comments sections and threaten to block them if they continue. 100% waste of money and a terrible experience. Would encourage anyone still considering the treatment to pay in the payment plan so if they dick you over like this, then you can just stop the payments.

Bottom Line: No, I would not recommend this to a friend