SmileDirectClub

I had my initial visit with Erika at the King of Prussia Location about a little under 3 weeks ago. She was very sweet, helpful, knowledgeable, easy to talk to and I admired most that she was honest with me. I also learned that these women are dental professionals, ie dental assistants, etc. I was very skeptical for some time. With my dentist hounding me to get Invisalign through her dental practice; I wanted to weigh my options to see what’s out there because financially if I did not have to spend I did not want to. I came across Smile Direct Club through an Instagram ad. I wasn’t sold after my first attempt at scheduling a consult. I was not solid on my decision so I canceled it and decided to read the millions of reviews and watch the personal stories and that’s what sold me, it was more positive comments than negative. I decided to step out on faith and went with my gut. Y'all, they had top of the line radiology equipment so I was already ready to begin the process when I was able to see the before and after of my new Smile journey. I just received my box today and I am getting started on my first set of aligners. Wish me luck and stay tuned!

Bottom Line: Yes, I would recommend this to a friend

It took a few months to receive my first set of aligners, which I expected. Once I got the aligners I wore them the length of time that was prescribed. My husband is a physician and told me once I completed it that my teeth may still move so just wait. I continued to wear the last set of aligners for an additional six months hoping my teeth would turn out the way the scan is indicated. I reached out several times asking for a reevaluation and each time I was told to send in pictures. After I did each time I was told they did not receive them. Once I finally got ahold of somebody that receive my pictures I was told that my warranty was out of date because I didn’t send them pictures within the first 30 days? So now if I want to continue and get the results I was promised before I bought my first set they want me to pay them an additional $99 per month and won’t tell me how long it will take! I am very displeased with the product now. If they can’t even stand behind their product and want me to pay a lot more money than was expected, I don’t want to promote them and I want to let people know that you’re taking your chances if you decide to work with them. I was hoping it would be more like an Invisalign experience but that is definitely not the case. It is true you get what you pay for in this case.

Bottom Line: No, I would not recommend this to a friend

I am giving it 2 stars, here is why:

They have nice people in their office in Dallas, super friendly!

I started my "Smile journey" on Mach 2018, I was told it will be a 5-month plan, guess what, I am still wearing them. It was 60% effective so I did re-evaluation to get me desired smile. So far I did 4 re-evaluations, after each evaluation I was told that it will take 2-3 weeks to receive my new aligners but in reality, it took 6 weeks! So I had to wear the last set of my aligners for 8 weeks!

Right now I've been wearing my currents aligners since March 22nd, did my re-evaluation on March 30th, and still waiting for my new aligners!

Their customer service is very bad, they are very good with their new customers, but the current ones should wait forever!

Oh but good thing is they are super on time to charge your account every month!

If I could turn back time I would've never started my "Smile Journey" with SmileDirectClub.

Bottom Line: No, I would not recommend this to a friend

Would of rather spent the money and went with an actual Invisalign with an orthodontist then this online mess. My month 5 they originally gave me a completely wrong aligner and I didn’t know until a week of that my teeth were hurting and getting VERY crooked again. I reached out to them and they said one would be mailed out within 14 days. It’s been 3 weeks and I reached out again asking for a lead time and the "specialist" said "we will let you know when they’re ready when you get a shipping email." Major inconvenience, least they could do is pay for my retainer that I just spent $100 on. Or not charge me this month, but no.

I have 3 co-workers who referred me to this and one of them is still waiting for his retainers that he placed 2 months ago. The other finished his aligners and his retainer didn’t fit so now waiting for another set.

Bottom Line: No, I would not recommend this to a friend

So from the start, my experience with SDC has not been ideal. On November 9th I went and got my smile scanned. I was told that my aligners would arrive in 5-6 weeks. Well, 2 months (9 weeks) went by and I never received anything, not even an email explaining the delay. So I reached out to see what was taking so long and was given no explanation. Only that my aligners were going to take another 2 weeks to get to me. It actually took another 3 weeks before they were finally delivered.

The retainers are very cheaply made which I can understand. You get what you pay for. However, I have a problem with their customer service when an aligner breaks. I had one break 3 weeks ago (April 15th) and immediately reached out to get a replacement. They told me it would take 10-14 business days to get a new set out to you! So now I’m delayed 3 weeks. They also said they will be in touch shortly with a tracking number. It has now been 14 business days and I still haven't received anything. So I reached out and, again, was given no explanation as to why there is a delay. I was just told, "Please give us time until May 3rd to process your order."

Bottom line, the lack of customer service and the nonexistence of communication with their customers are ridiculous. I would NEVER recommend this product to anyone and I actually encourage people to go with their competitors.

Bottom Line: No, I would not recommend this to a friend

Terribly disappointing experience. Two years in, my teeth are still overcrowded despite THREE extra 3D scans and refinements. Customer service has been ignoring my emails. I would stay away, this product is the definition of you get what you paid for.

Bottom Line: No, I would not recommend this to a friend

I'm unhappy with the results. I called customer service on numerous occasions, making them aware my teeth weren't tracking correctly. Each time, I was shrugged off. Finally, I was advised to go to a Smile kiosk. I did, and sure enough, they found no issue with my teeth. I finished the entire program, and I bought a retainer...to maintain my crooked teeth. Save money, and time, and go to an orthodontist.

Bottom Line: No, I would not recommend this to a friend

I would not recommend SmileDirectClub. I received my aligners promptly. The trays did not fully straighten my teeth. I was provided 2 additional months of aligners at no cost. No change in my teeth. I then ordered retainers. Four months later I am still waiting on retainers. Each time I call they explain they are having a delay in service. They cannot provide an ETA for my retainers.

Bottom Line: No, I would not recommend this to a friend

I just want to start off by saying that I had a wonderful experience, they made me feel very comfortable and welcomed. I can’t wait to begin my journey, I would definitely recommend. All my life I wanted to fix my teeth and I finally found the perfect place to do it. Thank you so much to everyone at SmileDirectClub.

Bottom Line: Yes, I would recommend this to a friend

Diana did a great job in helping provide me and my mom a great experience! She was very kind and answered all of the questions we had. We got our evaluations done in a timely manner and didn’t feel rushed. She worked with us very carefully in order to make sure we understood the product!

Bottom Line: Yes, I would recommend this to a friend

Week one and two were ok, however, the following aligners were to lose, honestly dealing with the email correspondents team was horrible - they were short, rude and robotic as far as their reply. I’m supposed to get new aligners, it’s going on 3 weeks, if the new ones don’t fit, I will be dropping them off where I got my scan, and I will be getting a full refund. Not sure why I’m being treated poorly and ignored as far as my last email that I sent out, before something I’m paying for is not working properly. I was so excited at first, now I’m not so sure. Very poor customer service. I honestly feel like my teeth need to be rescanned. I’m 3 and 1/2 weeks in using aligner 2/3 because the other ones couldn’t be removed with my tongue. Now I’m trying to keep track, because everything is out of order now. I honestly don’t know what to do.

Bottom Line: No, I would not recommend this to a friend