SmileDirectClub

I feel the need to write this since the only people that seem to leave reviews for this product are all angry. It's really sad. You should take into account the people that enjoy this service but don't care enough to review it. Angry people leave angry reviews because they think their opinion needs to be out there.

Anyway, I've never experienced any problems with my treatment. I had to get refinements once, but that was because my teeth weren't moving according to plan. Ever since then my teeth have been moving perfectly. As long as you practice protocol of only drinking water with them in and brushing immediately after eating, you'll never experience a risk for cavities. My teeth are whiter and cleaner than ever before after starting. I can't wait to see the full results once I'm finally finished.

Bottom Line: Yes, I would recommend this to a friend

Okay, so everything went smooth. I got my aligners in the mail, I open them up, I looked at them, and I knew there's no way they're going to fit my mouth. Yep, they don't fit at all. Not even close; I don't even think they are mine. And they send you a whole buttload of them to begin with, so you're stuck with all these aligners and you can't do anything with them.

So I emailed them four times, called their office twice, and sent two messages on their website. No response at all...nothing. It has been three weeks and I haven't heard one thing from them. HORRIBLE CUSTOMER SERVICE, lazy people. So, think about it before you do it.

Bottom Line: No, I would not recommend this to a friend

Everything runs late, and managers lie and say they will look into it but never call back. I called to cancel and was told I would have to wait 3-4 days for someone to call me back. Whatever you do, don't give them your credit card info, it's a trap.

Bottom Line: No, I would not recommend this to a friend

One hour after ordering the impression kit, I decided to cancel my order, as I decided I wanted to discuss it with my own dentist at an upcoming appointment. When I attempted to cancel my order through the chat option on their website, the worker I was speaking with would not let me. Despite being persistent, she simply kept suggesting alternatives. I gave up and decided to call the service number. After an hour on hold, I was finally able to cancel my order. However, the next day, I was alerted that the impression kit had shipped. I sent an email asking what I should do - no response. A few days later, I email them again. This time, they tell me they will not accept impression kits even if they are unopened and that they will not refund me unless it is cleared by a dental professional. Why, then, was I not told that when I called originally? Why was I not told that it was too late to cancel? I’m less upset about the inability to get a refund, I’m upset about the lack of communication and assistance.

Bottom Line: No, I would not recommend this to a friend

I’ve struggled with my smile for years, and never had the confidence to show my teeth in pictures. My parents never could afford braces as a child and as an adult in sales, I didn’t want to start wearing wire braces at 27 years old.

Side note: the SmileDirectClub invisible braces did not fix my overbite, which I knew going into it, and it really wasn’t too much of a concern to me (Invisalign can’t help either, only wire braces will help with an overbite)

My timeline is as follow:

3/6 - 3D scan at Smile shop.

3/7 - received smile plan/signed up and made my first payment (my 3D smile was very accurate and even showed each chip in my teeth).

3/26 - received kit (no update emails received during the two weeks, so I had no idea what stage my braces were in. Many people get updates as they are being made, trimmed and shipped. Since I received them in ONLY 2 weeks, I have no complaints!)

7/20, on month 5, day 2 - so far no problems with retainers fitting (had to trim ends on a few because cutting into gums), no mixups of wrong packaging. Results match my Smile plan, if not better.

7/20 - placed order for retainers (I had heard horror stories of people not getting them for months and not having them when their treatment plan was over, so I ordered a little early. My retainers came within 3 weeks. I previously moved around month 4 and updated my address in my profile, but asked customer service what address they were sending to just to be sure; they, in fact, had my old address, so we had to update it on their end. I didn’t have any issues, but I highly recommend contacting them directly if you change addresses).

9/14 - my 6-month treatment plan is finally over and my teeth are SO much better! I smile in all my pictures now! My teeth are also much whiter because of the care that you HAVE to take while you're wearing them.

Wear time/eating - you’re supposed to wear your retainers a minimum of 22 hours a day. I’ll be honest and say I wore them more like 20. I like to eat, so I took them out more than 3 times a day, but I always flossed, brushed and rinsed off my braces before putting them back in. If I wanted a drink other than water, I just popped them out, had what I wanted, then swished around some water and popped them back in.

Pain - the first 24 hours of most sets were the worst. Mostly just a lingering, really annoying ache and sometimes headaches, But after that, the pain and sensitivity went away pretty quick. My very first set, M1 W1, was the absolute worst, it hurt so bad I almost gave up right then! After the first couple days of my first set, I never experienced the pain like that again on my other sets.

Most people didn’t even realize I was wearing braces and you can’t tell in any pictures. It’s a little inconvenient since you can’t just have a cookie or a small snack without having to go through the whole floss, brush, clean process, but some people have said that helped them lose weight. In the end, any pain and inconvenience were so worth it! I never experienced any of the customer service issues or issues with switched packaging, or issues with the braces fitting that I’ve read elsewhere.

Bottom Line: Yes, I would recommend this to a friend

Not only do my teeth not look like the 3D treatment plan, I ordered my retainers on 6/26, received someone else's on 8/8 and with 12 phone calls and complaints, I still do not have my expedited retainers, and it's 8/30. Customer service is horrendous, and they have no case notes to refer to. I would never recommend SmileDirect and filed a complaint with the BBB. In addition, I have scheduled an appointment with a local Orthodontist to help with the alignment of my teeth. This has been the most frustrating experience I've ever had.

Bottom Line: No, I would not recommend this to a friend

I love this company. I tried another similar one and could never get my pics and impressions to pass muster. So I went to my local SmileDirectClub office and had the 3D scan. The office staff was very friendly and gave me all the information that I needed. My aligners were supposed to arrive in 9 weeks but actually got to my home in about 4 weeks. I'm on the third out of 10 aligners and am loving the results! I hate to hear people have had bad experiences because treatment has really been effective and easy for me. I will say that I consulted a local orthodontist to see if I was a good candidate for Invisalign first. She said that I was the ideal candidate. So instead of $6k, I paid $2k for a new smile!

Bottom Line: Yes, I would recommend this to a friend

Their customer service is atrocious. My smile wasn't fixed as promised, just sort of moved around (my teeth are still quite crooked) and I have spent literally two months trying to get ahold of someone to see if it even can be adjusted anymore. In spite of my initial politeness (my patience has long since worn thin), I was lied to, hung up on, told that I was placed on an "expedited review" list three times and still not had any contact and charged for additional correction even though I did not receive it. They are now threatening to send me to collections for refusing to pay for that service which I never even approved. If you have very minor adjustments they may be fine, but I would go with another company as this one is morally bankrupt.

Bottom Line: No, I would not recommend this to a friend

I purchased my kit and returned my impressions. My impressions were just like pictured in the example they gave. Weeks go by and then I get an email telling me I have to buy ANOTHER kit. I was already worried after all the reviews that it might be sketchy. This red flag let me know not to continue with this business and just go to my dentist.

Bottom Line: No, I would not recommend this to a friend

SmileDirect will provide little to no help if your teeth are off target. They do photo checkups on your teeth, but if you tell them you are concerned at the time, they will not reach out to you at all. Also, when I needed to order a retainer to prevent the loss of all my progress, I was told it would take two to three weeks, but it actually took nine weeks! In the meantime, my teeth shifted significantly, since the aligners are only designed to last two weeks. I never spoke to an orthodontist prior to ordering from this company and now I truly regret it. My teeth aren't exactly where I want them, and now I'm stuck with a company that treats their customers like dirt.

Bottom Line: No, I would not recommend this to a friend

I was in and out. Everyone is as very friendly and helpful. Tia explained everything as we went through the process. It was a great experience, I look forward to my new smile, and I would recommend SmileDirect to anyone who is a little self-conscious about their smile!

Bottom Line: Yes, I would recommend this to a friend