SmileDirectClub

The experience was amazing. The girls are very sweet at this location I went to and they made me feel comfortable. The customer service phone line was great as well. This rating is for the company itself for being misleading and making a "mistake" on my interest rate and total payment amount.

Just please be careful about your payments and interest. Ask a lot of questions and ask for copies. Make sure you 100% know about what you’re signing up for in regards to the cost. I signed paperwork for $250 down and a monthly $80 fee for 24 months for a total of $2170. I was told I could pay in full, which I planned on doing by the end of this month. By doing this, it would be $1850 ($350 cheaper). Next thing I know, I get an email from SmileDirectClub about healthcare finance. My contract was modified and I am approved for a loan of $2500 with a 17% APR ADDED. The company claims it’s "not a lender", but they're clearly lending me money with interest. That is a whopping total of $3295.73 for the aligners and my payments would now be roughly $128, not $80! I was mortified, to say the least. I'm shocked at the high interest and especially because I have great credit and there’s never a reason for me to pay such high interest if I were to go that route. On the bottom of the contract I received, my initials and signature were done electronically. I never signed that paperwork in particular and will ask for my copies at the office for the ones I didn’t get copies of.

Don’t let this happen to you. Understand what you’re getting yourself into. I was lucky enough to see this the same day and made a phone call to completely cancel my order and get a refund. I was told that there was a mistake on my contract and that they see this a lot. This is really sketchy! I asked for emails about confirming all of this and the customer service guy was great about it and sent them to me. I now have to call the healthcare finance company to let them know I canceled my order, so I don’t get sent to collections or have them call me about not making payments.

Bottom Line: No, I would not recommend this to a friend

Ok, so some of these reviews hit home, like the tongue getting cut up a bit and the gum. But imagine if you got metal braces, it would be incredibly worse. My Boyfriend says I made a good choice not getting metal cause they don't just cut your tongue the cut up your entire mouth cheeks behind lips and all. I remember when he had braces and he still has scars and indents today. You absolutely have to go get them scanned and follow their directions to the tee (read everything and repeat). The tool they give you I'm not fond of but I see the need for it when I used my nails to take the top off it made grooves sharp indents the ended up cutting into my gum. I filed it down so it's fine now. I get many compliments on how clear the braces are and the whitening kit is awesome. Customer service is great and I got my braces the day after my birthday.

Bottom Line: Yes, I would recommend this to a friend

If I could give negative stars I would. This company is a joke and a disappointment on every level to say the absolute least. We started with such high hopes for SmileDirect. My boyfriend went to an on-site location, got a scan and fit by the staff in person. They were all super helpful and we were very impressed by how smooth everything was.

The kit arrived about a month later and he started wearing them immediately. Out of curiosity one night around week 3-4, I asked to open his very last set to see what his straight teeth would look like. Jokes on us - they were THE EXACT SAME as the first week. He put them in and they were LEGIT THE EXACT SAME!

After speaking to a general customer service rep, we were told to send photos of his mouth/braces from all different angles. We did what we were told, though I thought it had NOTHING to do with the actual problem we had. After someone finally listened to and addressed our actual problem, it was determined manufacturing had made the mistake and 4-6 weeks was the new ship date.

At the end of week 6, there was no email update with the shipment - go figure! This company LOVES to just give generic responses and give you the runaround. They all sound like freaking robots on the phone. After following up a second time, I was told "Manufacturing is super backed up". Funny how the new set arrived on my doorstep 3 days later. Yet again the second the set was STILL INCORRECT.

After multiple emails and demanding to speak to someone with authority or a manager of some sort, they called me back (of course not the same day, but 24-48 hours later). The associate started the conversation by telling me the new box would be shipped in 2 weeks - LITERALLY referring to the box we just got 3 days ago. So, it was not even notated it was wrong yet a second time despite the fact I told them this through email the SAME day. Unreal.

We are currently awaiting a full refund. This company’s lack of detail is disappointing and unprofessional, what a scam and a joke.

Not quite sure where their breakdown in communication and follow up is, but it’s a HUGE problem. Our dentist warned us not to use smile direct and to go through Invisalign. We didn’t listen for the sake of getting a cheaper price. Being a cheapo only gets you so far and you get what you pay for. Hope this saves at least one more soul on this planet from choosing this horrid company!

Bottom Line: No, I would not recommend this to a friend

All the "smiley smiley" and "smile journey" talk gets very old very quickly. I’d rather see quality materials and service than cutesy jargon. Into my second month, I ran into what appeared to be a manufacturing problem with one of the aligners. Rather than replace the aligner, they required me to get another scan or imprints, which held up the whole process. I did as requested and expected to hear something about the "reevaluation," and heard nothing. So, a few weeks later I open the next package of aligners, figuring I’d keep going with my program. Inside the package were two bottom aligners.

First problem: One poorly manufactured aligner.

Second problem: Incorrect packaging. For $1800?!

This is the second major problem I’ve had in a two-month period. I should be halfway through this torture at this point (torn up tongue, for one), and now I’m being told I need to wait at least another four weeks for new aligners to arrive.

Their mistakes put me at minimum two months behind schedule. This is unacceptable. The problem is they get your money up front if you go for the "full payment" deal.

My "smile journey" is a smile wreck right now, and I’m not even halfway there.

Bottom Line: No, I would not recommend this to a friend

The corrective liners arrived promptly and easily and things went along nicely until you are finished with your alignment. When you go to order retainers to keep the progress you got, then it becomes a nightmare. I've ordered retainers twice like recommended and both times, I have to repeatedly call and bug them to get my retainers. Every time you contact them to find out where your retainer order is, they tell you they will escalate your order to the lab team. You have to stay on top of them or you'll never see your retainers.

Bottom Line: No, I would not recommend this to a friend

I have been through this process and found their claims to a quick and less expensive smile to be completely unfounded. My initial eval, OF COURSE, said retainers for only 6 months...well, 12 months later all I have to show are loose teeth that move within the first 2 minutes of having my retainers out. I am supposed to be well in my "retainers only at night" phase but that is impossible as my teeth are continually shifting back into their old position as soon as I remove my retainers. It is painful to eat because they are steady moving and actually feel like they are going to be pulled out. Forget biting into a burger or anything that's almost tough because you can actually feel your teeth moving around. I am afraid my tooth will end up staying in the food.

I am a very dissatisfied customer and have let SmileDirect know. Their only solution to me is to wear the retainers 24 hours day for "endless" months or follow up with my regular dentist to see if they will put in a permanent bottom retainer...at my expense of course! This company has no follow-up care so if your process doesn't go perfectly seamlessly, then you are screwed. I DO NOT RECOMMEND!

Bottom Line: No, I would not recommend this to a friend

I went in for the consultation and Arlene was so kind and patient! She took her time with me and explained everything and answered all of my questions! And my kids came with me and all the staff was so sweet. Can’t wait to get accepted.

Bottom Line: Yes, I would recommend this to a friend

Very poor experience. SmileDirectClub provided misleading information about insurance coverage (including an email that said, "Good news about your insurance! Your insurance savings are waiting!"), and then when that turned out not to be true, they hid behind fine print and asterisks.

Bottom Line: No, I would not recommend this to a friend

They rejected my impressions which were supposed to be reimbursed, now they want $50 more for new ones and won't return the money of the first ones. It's disappointing how they find excuses to keep your money.

Bottom Line: No, I would not recommend this to a friend

It was so simple and easy, no fuss and felt so relaxed and comfortable. I would highly recommend it, I have wanted to get my teeth fixed for years. Lori and Madi made it an easy decision. Thanks so much!

Bottom Line: Yes, I would recommend this to a friend

I went to a Smile shop to get scans and that went well. My first plan had an open bite and I contacted their customer service about it and another plan was given in about 5 days. Aligners were paid for and the production was supposed to start. The official production date of my aligners started 2/24/19, it's 4/15/19 and I have yet to receive my aligners.

I have contacted their customer service nearly every day trying to get an actual answer and have been lied to every time. If your aligners are late, don't believe into their lies that they are made to say. They'll tell you that they have escalated the concern and that they are "deeply sorry." My "ticket" that was supposed to "escalated to the production team" about a month ago. I was also told that the production of my aligners was "nearing the late stages" a month ago. They'll also tell you "we are working to the tracking information from the team in charge, as soon as we get it we will email you." Don't believe this either because it's another one of SDC's lie. I've been waiting nearly two weeks for that same email that's supposed to be emailed to me.

SmileDirectClub can't meet their demands and will lie to you so that they can stall as long as they possibly can. Other than the Smile shop experience, everything else has been awful. I feel as if I have been stolen from at this point. The aligner plan that was made for me was a 5-month plan. It's closing on 3 months in total and I haven't even received my aligners yet.

Bottom Line: No, I would not recommend this to a friend