SmileDirectClub

This company is a joke. The worst customer service I’ve ever received by far. The first set of aligners they sent me only fit for about four or five sets. I had to get a reevaluation. I’ve been waiting on my reevaluation aligners for over 2 and 1/2 months. Every time I call for an update the only thing I’m told is a few days. Do not waste your money.

Bottom Line: No, I would not recommend this to a friend

Crystal was great, she was explaining and answering all my questions. She made the process easy and fun.

Great experience overall, now looking forward to a new smile and brighter teeth.

Thanks Crystal.

Bottom Line: Yes, I would recommend this to a friend

Do not be fooled by the message they left regarding working with me in private off-line. Despite having left them my cell phone number on their private response last week, nobody has contacted me and nobody is working with me to resolve the situation.

Bottom Line: No, I would not recommend this to a friend

Oh, my goodness gracious! After way too many years of being embarrassed by my teeth, I'm FINALLY on my way to beginning my Smile Journey.

I purchased a kit, but decided against it. And I couldn't be more happier. Not only is there a SmileShop about an hour away from where I live, but Smile Direct Club came to me! Well, to my city, that is. The big, purple bus made me grin from ear to ear when I saw it parked outside the mall.

What made me smile even more, was the wonderful ladies who greeted me and made me feel welcomed. And at ease. As for my Smile Guide, I was SUPER blessed to have a young lady by the name of Destiny! She totally rocks!

The whole process was fun and relaxing. I totally recommend getting a scan over taking impressions yourself. It's fast, painless and more accurate!

Can't wait to get my aligners! And to start smiling!

Bottom Line: Yes, I would recommend this to a friend

When I went to SmileDirect in the first place, I told them that I will only sign on to the treatment if my insurance company covers the procedure. She assured me that yes, if I have orthodontics coverage then it will be covered. EVEN to the point that she said "insurance companies like to see monthly charges" (the monthly payment plan was actually $200 MORE expensive than just paying for the full fee upfront, approx. $2200). Now I am paying out of my pocket, so WHY couldn’t I have just paid for the whole procedure up front to save money! Since JULY, I have been arguing with SUNLIFE and SmileDirect. This is very exhausting and time-consuming! Now I understand that there is NO coverage from insurance companies for TELEDENTIST. I think SmileDirect should reduce my charges for their services because they NEVER sent an estimate to my insurance provider from the start; they were only concerned with getting the SALE.

With regards to the procedure, I am half way completed, and my teeth are not aligning correctly when chewing on back teeth.

Bottom Line: No, I would not recommend this to a friend

I received my aligners, after wearing them for two days I cleaned them with warm water and they melted...I had to wait a month to get started again with a new set of aligners, it sounds like it was my fault (even though that's what they recommend for cleaning the aligners). After a month, I finally receive the new set and start again, month 2 week 3, I went to switch to my new set, and they were completely off, they did not fit my teeth, they were huge. I had to go in for a scan again where the manager treated me horribly, and told me that unfortunately, it will take 4-6 weeks for my replacements to arrive "SINCE THEY GET A LOT OF ORDERS" (Who cares? That was not my mistake.). I called customer service several times and they told me they were going to expedite my process and that I was going to get my new aligners, after 9 weeks and plenty of frustrating calls to customer service where they could not solve this problem because they tell you they have a lot of orders coming in and that their doing their best, I receive my new aligners. I was supposed to get 9 aligners and they only sent me 6 which means I will have to wait another month and a half for the rest of my treatment to arrive...I am tired and looking for solutions to try to cancel my membership. Any suggestions? They are telling me that there was a laboratory error that they will send me my 3 pending aligners in an expedited shipment, but everyone knows how the story continues.

DO NOT USE THIS COMPANY.

Thanks!

Bottom Line: No, I would not recommend this to a friend

They sent the correct aligners after 2 months and 8 phone calls and chats and numerous promises that were not kept. Although I received the new aligner the bottom one doesn't fit. The top one is perfect, but the bottom is correct. I can wear Month 5 week 2, but Month 5 3/4 week is not right. I tried on Month 6 Week 1 and I can get that one on, but not the one they sent me. I've called to let them know. I hope it won't take another 2 months! I should have been finished with this program by now!

Bottom Line: No, I would not recommend this to a friend

Excellent service I experienced when I visited the clinic. Awesome, very friendly staff.

Shout out to Alice who did my procedure. She explained thoroughly all the processes that will follow through. Highly recommend to the people who need this excellent service.

Bottom Line: Yes, I would recommend this to a friend

I am so disappointed in this company. I purchased the starter kit using my debit card. When I was sent the impression kit, I filled out the payment plan card. I was given the option to pay with a different card or the card on file. I chose to pay with a different card and put in all of the information to have that card charged. I check my bank account and $1795 was taken out of my checking account instead of the credit card I had provided the information to have charged. I can’t afford to have the full amount taken out of my checking account, that’s why I asked that it was taken from another card.

I call immediately and ask to have it refunded and taken from the other card provided. I was told it would be refunded in 7-10 business days. I don’t have 7-10 business days to have $1795 missing from my account. They offered to discount $100 off of my total for the mishap. $100, as if that would even begin to cover the potential overdraft fees. I had them just cancel my order altogether. I called back and spoke to someone else who offered me free retainers on top of the $100 off in order to keep my service. No thanks. He then said that he would leave a call back message for an account manager so that I may discuss having my money expedited...but the catch...I would have to wait 3-5 business days for a call back.

I’m fuming! I don’t have near $1800 to just have out of my account while they figure out when to send me my refund. They don’t care to keep you as a customer or the fact that you’re potentially having to pay fees for their mishap. I definitely would not recommend this company to anyone! If a company can do this before I even receive my aligners, I’m going to guess it doesn’t get any better per other reviews.

Bottom Line: No, I would not recommend this to a friend

My SmileGuide, Anahi, was the nicest person, very relatable and explained the whole process very clearly. Got me excited to have chosen SmileDirectClub. The screening and teeth evaluation was seamless and included a teeth-whitening gift. Strongly satisfied with the quality of service provided.

Bottom Line: Yes, I would recommend this to a friend

Had an awesome experience at the Coral Springs location. The technician, Jodi, was amazing. She was very professional, courteous, and she did a great job taking my dental scans, thank you. Highly recommend going to this location.

Bottom Line: Yes, I would recommend this to a friend