BetterHelp Reviews - See What Customers Are Saying

Let me begin by being informative about pricing. A regular Therapist will charge around $200-$300 for an initial appointment and between $100-$200 PER SESSION. BetterHelp charges up to $180 a month.

I have been seeing my therapist, Pamela, since I began the program. She is consistently available through their email system, and we have weekly sessions. My first week, we had three live sessions. I was working through some really tough stuff, and Pamela made time for me THE VERY FIRST NIGHT ON HERE, for a solid half hour.

She has been an amazing supporter and just, overall, a really great person to have in my corner.

I saw a few reviews about some people not being happy with their therapist. BetterHelp DOES give you the option to work with a new therapist, should you not be satisfied with your current one.

They do charge monthly, but the monthly bill here is less than one session at an office.

All in all, BetterHelp is truly amazing, and I would recommend my therapist 100% of the time!

Bottom Line: Yes, I would recommend this to a friend

After toying around with the idea of trying online counseling for months, I finally worked up enough nerve to take the plunge, and am so happy I did!

When I contacted BetterHelp and took the brief questionnaire, I was quickly assigned to the perfect match for me, Dr. Daryl Tempkin. My apprehension was alleviated when I read Dr. D's bio page; very impressive credentials and experience! From our very first telephone session, I was optimistic that I came to the right place for help.

Over the years, I've consulted with several therapists in an office setting, but I much prefer communicating from the comfort of home. And the wonderful support staff has been very responsive to my questions and messages. The fees are more than reasonable. With Dr. Daryl Temkin's help, there's been so much improvement in my relationship issues and anxiety problems. BetterHelp Online counseling has opened the door for a much-enhanced life for me. I am very grateful!

Bottom Line: Yes, I would recommend this to a friend

Proceed with caution. I wished I had come to an external site for a review of BetterHelp before signing up with them.

I just finished one-month counseling with a counselor on BetterHelp. I came out angry and frustrated at the counselor and my issue not resolved.

I found my counselor to be superficial and inauthentic. Yes, he sent me lots of messages (every day or every other day), which sounded nice at first instance, but every time it is the same pre-written copy-and-paste message.

I went into counseling for my procrastination issue, but I received general messages like "I understand your anxiety and stress issue" multiple times with no mention about how to deal with procrastination. From a scale of 1-10, I think I read the words anxiety, stress, and depression 9 times as opposed to procrastination. If I stayed on longer I think I might start to believe I have anxiety and depression issues!

I was given worksheets to work with, and I did them diligently, yet the counselor came back with all flowery, kindness messages (which is fine), but no reference back to what I have written and no real advice. It is as though he never read through the given worksheets which details my issues and it was just summed up as "I understand you have a lot of suffering."

Am I being brainwashed here that I have a lot of suffering?

As with some other reviews I have read, the counselors are just out to get good ratings, and they don't really care.

And I agree, better save for proper one-on-one counseling.

Bottom Line: No, I would not recommend this to a friend

So far and I'm going to continue, but I have been blessed by mom to be able to pay for this until I can get back on my feet. I've been sitting doing nothing for 8 months, didn't want to eat, got my calories from beer and got stoned all day long. After talking to my counselor for the last 2 to 3 weeks, I've cut my drinking down, I got a job, and I'm starting to contribute to the society I thought I was a burden and a waste of time for. I hope this helps someone else like me. No one is alone.

Bottom Line: Yes, I would recommend this to a friend

This has been a great tool for therapy for a single mom that drives 2-3 hours a day and works a full-time job. It gives me the ability to work the much-needed help into my schedule and have a constant connection when needed.

Bottom Line: Yes, I would recommend this to a friend

This website says that you can cancel your subscription yourself at any time by logging into your account. This is not true; you cannot cancel your subscription without asking your counselor about it. This is not disclosed prior to registration. Also, there is no information about refunds or a minimum number of months prior to registering, which is sketchy to me.

Bottom Line: No, I would not recommend this to a friend

I came upon BetterHelp.

BetterHelp is about business. Clean and simple.

The client is not a priority. You are just pushed around and the counselors want to finish fast and do the minimum to get a good rating, while you want to be heard and your issues sorted.

Do NOT bother. Get a proper therapist who is well recommended by someone you know outside of BetterHelp.

Bottom Line: No, I would not recommend this to a friend

The ad given for this app claims that the price is $45 US per week, then as soon as you register they do charge you $180 US immediately, why can’t you just advertise you like it is $180 US a month? Also in the ad, the counselor chats with you in real time like you chat with a friend in WhatsApp, but in reality, it is not.

The first counselor that was assigned to me made it very clear he will answer every three days. His answers were impersonal and short, so I asked to change a counselor. The new councilor definitely took time to read my messages, but also always answered just in one sentence just to keep the conversation going; no advice, no reference, and no information. Better save for a real therapist.

Bottom Line: No, I would not recommend this to a friend

This service is absolutely brilliant. After two telephone sessions and half a dozen messages with my counselor, I'm beginning to work through issues that have been playing on my mind for a long time. Being able to message my counselor anytime, and usually get a response within a few hours, is just amazing. It's so helpful to be able to communicate what I am feeling, when I am feeling it.

Bottom Line: Yes, I would recommend this to a friend

I was struggling to find a counselor for my specialized needs. I clicked on an ad for BetterHelp and was happy to see they were reasonably priced. Within a couple of hours, I was matched with a counselor and due to technology, this is a great alternative to face-to-face counselors. This has been great to be able to not even leave home and go to the counselor!

Bottom Line: Yes, I would recommend this to a friend

My counselor Mirinda and I are in the process of building a trustworthy relationship that I feel will offer me the skills to move forward. She has been extremely reliable, and it’s comforting to know that I can write my feelings/concerns down and get feedback in a non- judgmental environment. I look forward to the life skills that I will acquire in due time.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp proposes a service of life coach for US$65 a week, your membership will be renewed automatically, and you can cancel anytime (the ad says). Truth is, you pay the whole month (US$260) up front and you can cancel, yes, but you have already paid them a month. It’s false advertising.

Bottom Line: No, I would not recommend this to a friend

I've been using BetterHelp for a good part of my 2017 year, and I cannot recommend them enough. You can have a completely open dialogue with your counselor, and if your need is urgent, you can check the "urgent message" box, in order to make sure you get a quicker response. There's also a video chat option. For me, having a space where I can vent anything and everything that's bothering me, knowing there's someone on the other end who is willing to help, and offer positive advice, with no judgment, is amazing. No matter how light or strong my current depression can be, it's comforting to know that I'm being heard, no matter what's bothering me.

Bottom Line: Yes, I would recommend this to a friend

I remember finding BetterHelp.com about a year and a half ago when I was going through a hard time. I was a little skeptical having never heard of online counseling. My experience, though, has been such a positive one. My counselor has been and continues to be one of the biggest factors in my ability to grow and improve myself and my life.

I'm forever grateful to BetterHelp and I really never bother to review things, but I think that more people should know about this.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been great. I wasn't sure how the distance thing would work, but to tell the truth, I think that counseling through email works better for me and my weird time schedules.

Bottom Line: Yes, I would recommend this to a friend

Cost - very reasonable.

Counselor - very professional.

Time and place - very convenient.

Privacy - perfect.

I would like to recommend to try it if you have some problems that you can’t share with friends and family. Your counselor will help you to have a better day. BetterHelp is a good platform.

Bottom Line: Yes, I would recommend this to a friend

Great for neurotypicals with basic problems. Any possibility of ever experiencing a crisis situation? Look elsewhere.

I thought things were going well. My first counselor was sketchy and useless, but my second one was fairly competent, giving me lots of advice and very successfully supporting me as I worked through the rough patch I was going through.

While I understood that BetterHelp does not help with crisis situations specifically, what I didn't know is that they will not tolerate clients experiencing any form of crisis. As a matter of fact, they outright abandon them. My counselor suggested that she may not be a good fit because she was having trouble finding time to communicate with me due to the holiday schedule, which is understandable. I asked who to contact and what to ask in order to get a more qualified counselor due to my diagnoses, but she never specified. Instead, after I admitted once again to struggles with suicidal ideation, going into detail about some of the delusions I had been having, I tried to log in the next day only for the website to claim that I did not have a valid account. In my email account, I find that the money was refunded on my PayPal account as well.

Finally, after discovering my account was gone AND having the money refunded, someone bothered to contact me, determined that "online counseling may not be the best resource for you," and sent me a link to PsychologyToday so I could "consider scheduling an intake with a licensed counselor who can provide [me] with in-person counseling in [my] area."

I don't understand why their counselors are not trained to hold the hand of their clients through making an appointment with a proper counselor. I do not understand why the crisis situation that I was in meant that the best course of action was "cut and run," though I can see the presumed liability involved. However, due to the fact that people with any kind of mental illness can reach a crisis situation, that makes this business incredibly unsafe for anyone who might need their services. Every single client currently enrolled in their services may one day experience the feeling of wanting to end their life and, if they risk sharing it with their BetterHelp counselor, they may find themselves with even more reason to back the idea that no one cares if they do it.

I am disgusted by the lack of compassion from a company that claims to help the mentally ill. I do not see how dropping clientele entirely will somehow "wipe the blood from their hands" if the client does decide to end their life. All I see is the potential for them to destroy the lives of thousands of people because they will not support them at their worst. A company that plays into the stigma surrounding suicide in a way that is not only careless, but outright dangerous.

Bottom Line: No, I would not recommend this to a friend

I've really benefitted from using BetterHelp. The counselor I've been communicating with is professional and caring. Her help was essential to me at a time when I was unable to receive immediate face-to-face counseling with my usual counselor. This service meant I was able to talk with someone quickly and at a rate cheaper than usual.

I've already been strongly recommending BetterHelp to friends and family! Thank you so much!

Bottom Line: Yes, I would recommend this to a friend

I'm going to try to be as concise as I can, which is a huge task because, boy, do I have a few gripes to pick here.

First of all, the customer service.

I kept seeing ads about a 7-day free trial (which makes sense because no one is ready to spend $180 USD per month without making sure they'll get something out of it). The ads we false. There is no 7-day free trial. I did receive one after asking about it, but the point is why is this false ad still going around?

Then when I realized I wanted to stop my plan altogether and cancel my account (for reasons I will get into in a minute), there was no option to do it in the app. So naturally, I emailed customer service again and asked them to cancel my subscription. They forced me to ask my counselor to do it. Now, without disclosing too much about my condition or why I used the app, confrontation, plus the prospect of having to excuse myself, plus give reasons why I don't like someone's style of counseling is a trigger. Yup! It gave me a panic attack! An app that was supposed to be a safe mental health space.

Second of all, the reason why it didn't work for me.

I tried two different counselors over the span of the month subscription I paid for and IMMEDIATELY, I caught the problem. I saw the pattern. On both occasions, I felt like I was being rushed, or like my case wasn't being treated seriously enough, or with the same urgency that I needed and felt. I didn't feel like my counselors cared or were taking the time or really understood what I needed.

I have come away from this app feeling even more hopeless than when I tried it. That's because I went in full of expectations and came away feeling like maybe I am beyond help or care, which is how the counselors made me feel. I am actually more suicidal and crushed then I was before I paid all that money with a heart full of hope.

I even question if I'll ever feel happiness. This app, and online therapy as a whole, was my last resort to start trying to recover from rock bottom.

Bottom Line: No, I would not recommend this to a friend

I’m 100 % satisfied with their service. My counselor, Robin Hall, and I are working together very well, and I already feel much better than a few days ago. Robin is really thoughtful and provides me with great strategies and encouragement to getting back enjoying my life to the fullest.

I certainly will recommend their service and as for now, I have no questions, problems or concerns. I just want to say THANK YOU, BetterHelp really is helping me a lot.

Bottom Line: Yes, I would recommend this to a friend

I had looked at a few different online app-based counseling sites. The more I looked, the more I liked BetterHelp. I have had in-office counseling in the past and found it very difficult to get appointments, as well as very expensive. The fact that I can hear from my counselor on a daily basis helps me tremendously. I love the fact that when I’m having a bad, horrible, and hectic time I can message my counselor. I would definitely recommend BetterHelp to others.

Bottom Line: Yes, I would recommend this to a friend

Counseling isn't that affordable in general, and BetterHelp has made it possible for me to have access to the help I need. Counselors normally respond within 40 hours (my only complaint), but they are thoughtful and really listen. I love that I can type as much as I want and also schedule live sessions if I need to!

Bottom Line: Yes, I would recommend this to a friend

This is probably the biggest ripoff service of its kind. The therapists will typically ask you a lot of questions, but never give any sort of tools or information on how to cope with things. They sometimes don't even reply but once or twice a week when you are paying a lot of money per week for their service. I tried them for several months, and all I did was waste hundreds of dollars.

Bottom Line: No, I would not recommend this to a friend

I have had a lot of counselors throughout my life. I have sat in office after office, chair after chair, I have seen more fraud posters than I can count. When I add up how much money I have spent, it totals a number that truly shocked me.

Unfortunately, there are a few things that stop people from reaching out and getting help. Money, time, and fear! BetterHelp reduces all of those. I get to choose when I write, which has been proven to be more helpful in gaining insight within. I choose when I talk to my counselor, I choose how much money I spend, I choose where I sit; I choose, I choose, I choose!

BetterHelp is empowering! My counselor is an incredible person and has gone above and beyond to work with me on my time. I would recommend BetterHelp to anyone seeking guidance, someone to talk too, or someone who has little money, no time, and is petrified and maybe even a little embarrassed to be in therapy.

Choose help! Choose BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

I must say I do like the BetterHelp service. My therapist was great until the time came that I requested to discontinue the service.

This is a subscription service, and you will be charged every week! The only complaint I have is their process for ending the subscription.

First of all, there's no one to contact the company. No phone number, no email, nothing. If you want to cancel, you must email your assigned therapist. I followed this process with this message,

"I would like to stop counseling effective now. You're great. I just don't have time to check in, and I'm spending money for no reason. So I want to end service for the time being.

Thank you, Mark."

And one week later I get a message from the therapist saying,

"You are still on my roster."

That was it. No reason given. No suggestions for a resolution. Nothing.

I was happy with the service up until this point. They should call this Hotel California because apparently, "You can check out any time you like, but you can never leave."

I can't stand poor customer service or being taken advantage of. This experience tainted my entire experience with this organization.

Subscribe at your own risk.

Bottom Line: No, I would not recommend this to a friend

I have had several attempts at counselling but not with a lot of success. But BetterHelp has been different and I am most grateful to them and the counselor.

BetterHelp provides good face to face time but also the flexibility to be in touch via email where more frequent support and advice is required. They have great online tools as well.

Most importantly they have the resources to match the counselors to the expressed need, which in my case was so valuable.

Thank you, and I thoroughly recommend BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I was going to do the trial and briefly speak with a counselor. I didn't realize my trial was up, but today I was charged a lot more than what I had in my checking account. So I am overdrawn in my checking account. They only refunded most of my money. They also stated that my counselor would reply after I messaged her that I wanted to quit counseling and give me instructions on how to quit counseling. I think this is ridiculous. I will see what my counselor says as I since messaged her again. But last I spoke to her, she said all she had was the site's email address (?).

Bottom Line: No, I would not recommend this to a friend